CloudTalk Erfahrungen & Reviews (104)

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Basierend auf 104 Bewertungen

CloudTalk wird für seine benutzerfreundliche Oberfläche, die nahtlose CRM-Integration und die ausgezeichnete Anrufqualität gelobt, was die Teamproduktivität steigert und die Kommunikation optimiert. Viele finden die Plattform einfach einzurichten und zu bedienen, wobei Funktionen wie Anrufaufzeichnung und Analysen besonders geschätzt werden. Einige Benutzer berichten jedoch von gelegentlichen Verbindungsproblemen, Verzögerungen und Störungen, insbesondere während der Hauptverkehrszeiten oder bei instabilen Internetverbindungen. Einige wenige erwähnen auch, dass die Preise für kleinere Unternehmen hoch sein können.

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“Most versatile and reliable”
5.0
A
Vor mehr als 12 Monaten
Abhishek
Verifizierter Reviewer
Associate bei
The knowledge academy
  • 1001+ Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

It's reliable, it's versatility, it's easy to use interference and we have a array of numbers to choose from while connecting with clients from different regions accross the globe.

Was gefällt Dir nicht?

It's too much complex for beginners, and not the friendliest interface, PPL sometimes finds it complex

Welche Probleme löst Du mit dem Produkt?

It is my and our organizations primary dialer.
“Best application for connecting foreign people ”
5.0
A
Vor mehr als 12 Monaten
Andy
Verifizierter Reviewer
Medical sale representative bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking

Was gefällt Dir am besten?

CloudTalk is an outstanding cloud-based phone system that offers seamless communication for businesses of all sizes. Its user-friendly interface and powerful features make it easy to manage calls, track performance, and improve customer interactions. The system offers high-quality voice calls, a wide range of integrations with popular CRM tools, and exceptional support. The flexibility of CloudTalk’s global coverage, along with features like call forwarding, IVR, and analytics, makes it an invaluable tool for remote teams. The platform is scalable and customizable to fit specific business needs, which is ideal for growing companies. Overall, CloudTalk delivers an efficient, reliable, and cost-effective communication solution for any modern business. Highly recommend!

Was gefällt Dir nicht?

Sometimes the application is having some glitch issue it won't reload properly but it will clear soon

Welche Probleme löst Du mit dem Produkt?

It's very easy to connect with people all over the world
“It's very helpfully application ”
5.0
L
Vor mehr als 12 Monaten
Lily
Verifizierter Reviewer
Sales representative bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking

Was gefällt Dir am besten?

I love the seamless integration with our CRM, which saves us time on manual entries. The sound quality is crystal clear, and the call stability is impressive, even during peak times. Overall, CloudTalk has exceeded my expectations and significantly enhanced our customer service experience.

Was gefällt Dir nicht?

Sometimes there's a glitch because of which network connection is very low but software team fixes the issue ASAP.

Welche Probleme löst Du mit dem Produkt?

We are able to connect multiple countries without any hassle
“ It's a powerful tool for businesses of all sizes.”
5.0
K
Vor mehr als 12 Monaten
Kandeepan
Verifizierter Reviewer
Inside Sales Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Callcenter Software

Was gefällt Dir am besten?

I appreciate how Cloud Talk streamlines communication with its easy-to-use interface and reliable call quality. The integrations with various CRM tools and the powerful analytics features are great for optimizing business operations.

Was gefällt Dir nicht?

User interface can feel cluttered, making navigation a bit challenging at times. Additionally, its pricing structure might not be the most budget-friendly for small businesses.

Welche Probleme löst Du mit dem Produkt?

With CloudTalk, I'm solving communication challenges by centralizing all calls and messages in one easy-to-use platform. The integration with CRM systems and automated workflows boosts efficiency, while the call analytics help optimize customer service performance. The key benefits I've realized include improved team collaboration, better customer support, and data-driven insights to enhance business decisions.
“Amazing experience with this app very good interface with user friendly , cheers to cloud talk team ”
5.0
R
Vor mehr als 12 Monaten
Ramy
Verifizierter Reviewer
Tele sales bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Kosmetik
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

App interface , user friendly , serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk

Was gefällt Dir nicht?

None so far ,serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk

Welche Probleme löst Du mit dem Produkt?

Connecting the clients makes it simple ,user friendly makes job lot easier
“A Seamless Communication Tool for Growing Businesses”
5.0
R
Vor mehr als 12 Monaten
Rohith
Verifizierter Reviewer
The Knowledge Academy bei
The Knowledge Academy
  • 1001+ Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Callcenter Software

Was gefällt Dir am besten?

CloudTalk has been an excellent solution for our business, offering a reliable and easy-to-use VoIP system. Highly recommended for teams looking to improve communication and customer service.

Was gefällt Dir nicht?

One minor drawback is the learning curve for new users. However, once you get the hang of it, the system is smooth and efficient.

Welche Probleme löst Du mit dem Produkt?

CloudTalk has streamlined our communication by centralizing all calls and integrating seamlessly with our CRM. It’s scalable, making it easy to adapt as our business grows. Highly recommended!
“GEAT TOOL ”
4.5
r
Vor mehr als 12 Monaten
ruby
Verifizierter Reviewer
SDR bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Retailers
Use cases:
Contact Center

Was gefällt Dir am besten?

The setup is quick and straightforward, and the interface is super intuitive, which is always a win for busy teams. It has everything you need, from advanced call routing and analytics to smooth integrations with tools like hubspot. One of the best things about CloudTalk is its flexibility. Whether you're a small team or a larger company, it scales effortlessly, and it’s perfect for remote teams, allowing agents to handle calls from anywhere.

Was gefällt Dir nicht?

It can sometimes be a little slow when trying to review call history, which can be crucial when on the phone with a client

Welche Probleme löst Du mit dem Produkt?

calling internationally and reaching clients that usually don't pick up
“Easy to use application”
5.0
R
Vor mehr als 12 Monaten
Rasmus
Verifizierter Reviewer
Customer Specialist bei
GoMore
  • 51-1000 Mitarbeiter:innen
  • Branche: Automotive
Use cases:
VoIP

Was gefällt Dir am besten?

Easy to install, get started with and understand. I was up and running with CloudTalk in no time and now i use it every day for contacting customers. Im really impressed with the application - super easy to use!

Was gefällt Dir nicht?

Rare crashes, but that will happen no matter which programs or applications you choose to work with.

Welche Probleme löst Du mit dem Produkt?

Customer contact has been made super easy for me. Im able to quickly get a hold of customers and track the history.
“User Friendly for business communication”
4.0
S
Vor mehr als 12 Monaten
Sree
Verifizierter Reviewer
Senior Inside sales manager bei
the knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Computer Software
Use cases:
Auto Dialer Contact Center Quality Assurance

Was gefällt Dir am besten?

24*7 support, quick response,integrates well with other CRM , Supports international business. it is great for business of all sizes

Was gefällt Dir nicht?

Pricing Structure and occasional Glitches with Call Quality, there have been occasional complaints about response times or troubleshooting more complex issues

Welche Probleme löst Du mit dem Produkt?

Solution: CloudTalk automates call logging, follow-up reminders, and data recording. It also provides call recordings and transcriptions that can be easily accessed, saving time for agents and managers.Makes international calls easier
“About cloutalk use in phone and Laptop”
5.0
E
Vor mehr als 12 Monaten
Elizabeth
Verifizierter Reviewer
SALES EXECUTIVE
  • 51-1000 Mitarbeiter:innen
  • Branche: Hospital & Health Care
Use cases:
Auto Dialer Callcenter SoftwareContact Center Quality Assurance
+ 2 mehr

Was gefällt Dir am besten?

CloudTalk is a great cloud-based phone system that helps businesses manage customer calls efficiently. It offers features like call forwarding, call recording, and automated greetings, making communication easier and more professional. It’s user-friendly, integrates with many CRM tools, and is perfect for remote teams. Overall, CloudTalk helps improve customer service and team productivity.Its just amazing i can use in both laptop and phone if iam away from work i can still use in phone this is the best part

Was gefällt Dir nicht?

Their is nothing to dislike in this its just amazing once you start using trust me ull love this application

Welche Probleme löst Du mit dem Produkt?

Talking to International patient like USA and uk with the same extension number of thiers ..This is best
“Cloudtalk is very helpful to reach anybody and everybody for easy calling”
5.0
V
Vor mehr als 12 Monaten
Veena
Verifizierter Reviewer
Senior Inside Sales Manager
  • 1001+ Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Auto Dialer Contact Center WorkforceOutbound Call Tracking

Was gefällt Dir am besten?

We can reach anyone anywhere by one dial, is messaging feature and we really international customers without know much efforts.

Was gefällt Dir nicht?

At times the speed of the cloudtalk is less as it gets stuck or it is always buffering, while we are trying to check the call log or contact or call history, even the dashboard is also slow at times, pls work on it.

Welche Probleme löst Du mit dem Produkt?

I do not work on problem solving with CloudTalk, I'am into sales & using it for incoming & outgoing calls, & messages, and about the benefits we can easily connect to INTERNATIONAL & NATIONAL CUSTOMERS, & very easy to use.
“App for fast dialing”
5.0
E
Vor mehr als 12 Monaten
Eva
Verifizierter Reviewer
SDR bei
PlanRadar
  • 51-1000 Mitarbeiter:innen
  • Branche: Computer Software
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

That I can dial numbers quickly from the CRM, I don't make mistakes, I can talk through a headset and it's more convenient than talking on the phone.

Was gefällt Dir nicht?

Sometimes the app has glitches, but that rarely seems to happen. Otherwise I don't see any problem.

Welche Probleme löst Du mit dem Produkt?

I think it's a good tool for our supervisors to monitor employees on how active they are in terms of calling. For those of us who make calls, it's easy to use and faster than dialing from the phone.
“Great tool for sales teams”
4.5
P
Vor mehr als 12 Monaten
Paul
Verifizierter Reviewer
Head of Sales bei
Ombea Ab
  • 1-50 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Auto Dialer Outbound Call TrackingVoIP

Was gefällt Dir am besten?

Easy dashboard and UI. Does what you need it to and great when you have a remote sales team that need to reach a new lead quickly.

Was gefällt Dir nicht?

Early days there were some little glitches however the team were super helpful and fixed it quickly

Welche Probleme löst Du mit dem Produkt?

Cloudtalk helps our remote sales team to receive and make calls to prospects.
“Reliable and effective service, with many and useful features.”
5.0
JS
Vor mehr als 12 Monaten
Julian Sylvester
Verifizierter Reviewer
Rental Assistant bei
GoMore
  • 51-1000 Mitarbeiter:innen
  • Branche: Transportation/Trucking/Railroad
Use cases:
Callcenter SoftwareContact Center Contact Center Workforce
+ 2 mehr

Was gefällt Dir am besten?

The easy navigation and optimized userface, which in turn decreases the time i need to solve the given task. The CloudTalk phone is compact, has all the relevant features and is always present on my desktop.

Was gefällt Dir nicht?

A bug was present in the CloudTalk Phone, which made integration of past calls slow. The bug has sinced been patched.

Welche Probleme löst Du mit dem Produkt?

CloudTalk is optimizing how we are taking calls at my organization, effectively tracking calls, and making the transfer of calls seamless and without any complications.
“Seamless Integration and Reliable Performance: A 1.5-Year Review of Cloudtalk”
5.0
J
Vor mehr als 12 Monaten
Jathin
Verifizierter Reviewer
Sales bei
Dentakay
  • 51-1000 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Contact Center

Was gefällt Dir am besten?

We’ve had a great experience with Cloudtalk, and it’s been over 1.5 years without any disappointments. The integration with our CRM has been seamless, and the AI-powered analytics provide valuable insights. We’ve had no connectivity issues, and overall, it’s been a reliable tool. We highly recommend Cloudtalk for anyone looking for a solid communication platform

Was gefällt Dir nicht?

Overall, our experience with Cloudtalk has been fantastic for over 1.5 years. The integration with our CRM is smooth, and the AI-driven analytics have provided invaluable insights. Connectivity has always been reliable, which has been crucial for our operations. However, there were a couple of minor instances where we felt some features could have been more intuitive, but the excellent customer support and regular updates have always helped to improve things. Despite these small areas for improvement, Cloudtalk remains a highly recommended solution for us

Welche Probleme löst Du mit dem Produkt?

Analytics was a problem which is greatly solved
“What a dream! The ideal platform”
5.0
B
Vor mehr als 12 Monaten
Ben
Verifizierter Reviewer
SDR bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Telecommunications
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

how easy it is to use the platform and how easy it is to track and make calls/ texts. CloudTalk is excellent for businesses, offering crystal-clear call quality, smart features, and seamless integrations with CRMs and helpdesks. The interface is user-friendly, setup is quick, and customer support is responsive. It’s a great choice for sales and support teams looking for a reliable VoIP solution.

Was gefällt Dir nicht?

Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!

Welche Probleme löst Du mit dem Produkt?

making international calls, cloudtalk lets me do that
“User-friendly platform”
4.5
C
Vor mehr als 12 Monaten
Clara
Verifizierter Reviewer
Manager bei
Odilo
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

The platform is very user-friendly, and its great reporting features help us assess our results and improve our business needs.

Was gefällt Dir nicht?

Call delays during peak hours, and difficulties with certain integrations that may require manual adjustments.

Welche Probleme löst Du mit dem Produkt?

It enables me to make calls across various markets, and as a manager, I can track and analyze the results.
“My 3 years experience of Cloud talk”
5.0
D
Vor mehr als 12 Monaten
Dennis
Verifizierter Reviewer
Medical Consultant bei
Dentakay Dental clinics
  • 51-1000 Mitarbeiter:innen
  • Branche: Hospital & Health Care
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

I have been using many tools to connect with the customers but in my experience Cloud talk is the best tool. Simply to schedule write a notes for each customer and I never experienced any fluctuations or disturbance in the calls and many useful features like real time analytics and call recording it's dial for business

Was gefällt Dir nicht?

Nothing much to dislike about Cloud talk it grow and it add many features in the future to be better in all the aspects

Welche Probleme löst Du mit dem Produkt?

Connecting with the different country clients in the automatic mode is very useful for me
“Cloud Talk Review Pros and Cons ”
5.0
D
Vor mehr als 12 Monaten
Dhanesh
Verifizierter Reviewer
Team Leader bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 3 mehr

Was gefällt Dir am besten?

Connectivity and call clarity and User Interface when it comes to calling, can see the call history and identify numbers easily.

Was gefällt Dir nicht?

Would like it to boot up quickly, sometimes there are bug issues, need a quick fix as well

Welche Probleme löst Du mit dem Produkt?

Calls are automatically recorded, so gist of the call is always available to have a follow-up calls
“Super easy to use and any issues are resolved very quickly!!”
5.0
C
Vor mehr als 12 Monaten
Cody
Verifizierter Reviewer
Team leader bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Retailers
Use cases:
Contact Center Outbound Call Tracking

Was gefällt Dir am besten?

Super easy use and tracking of previous calls - easy to listen back to the calls you have had which is great for training purposes

Was gefällt Dir nicht?

sometimes when it's very busy there is reports of dropped calls - but it is resolved very quickly

Welche Probleme löst Du mit dem Produkt?

customesr calling in is super easy for the whole team to pick up
“Cloudtalk For Sales ”
5.0
M
Vor mehr als 12 Monaten
Michelle
Verifizierter Reviewer
Account Managet bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Professional Training & Coaching
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

I like CloudTalk because it offers an intuitive, easy-to-use interface that makes managing calls and communication seamless. The platform’s powerful features, like advanced analytics, automated workflows, and integration with other tools, really help streamline business processes. The flexibility of being able to work from anywhere with cloud-based solutions is also a huge plus. Overall, CloudTalk enhances efficiency and collaboration, making it an invaluable tool for both small and large teams.

Was gefällt Dir nicht?

relies heavily on internet connection. whenever internet is down, the whole software stops working.

Welche Probleme löst Du mit dem Produkt?

With CloudTalk, I’m solving issues related to call management, team collaboration, and customer communication efficiency. Before using CloudTalk, handling high call volumes and tracking interactions across different channels was challenging. Now, with features like call routing, real-time analytics, and CRM integrations, it’s much easier to manage customer interactions and improve response times. The biggest benefits I’ve realized include increased productivity, better customer satisfaction, and the ability to work from anywhere without disruptions. CloudTalk has streamlined our workflows, making communication smoother and more effective.
“Amazing Service tool ”
5.0
C
Vor mehr als 12 Monaten
Charley
Verifizierter Reviewer
Account Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Accounting
Use cases:
Auto Dialer

Was gefällt Dir am besten?

CloudTalk is an outstanding calling solution that excels in both functionality and ease of use. The call quality is consistently crystal clear, ensuring smooth and professional communication with clients and team members alike. Its intuitive interface makes navigation effortless, allowing users to quickly access essential tools without a steep learning curve. Additionally, powerful features such as call routing, analytics, and automation streamline customer interactions, making it easier than ever to manage high call volumes efficiently. Whether for sales, support, or internal collaboration, CloudTalk provides a seamless and reliable experience, enhancing productivity and customer satisfaction.

Was gefällt Dir nicht?

Sometimes it can take a while when multiple people are on the app at the same time

Welche Probleme löst Du mit dem Produkt?

I can call all my leads and participants on the same app!
“Reliable VOIP provider”
4.5
A
Vor mehr als 12 Monaten
Anton
Verifizierter Reviewer
Assistant bei
GoMore
  • 51-1000 Mitarbeiter:innen
  • Branche: Transportation/Trucking/Railroad
Use cases:
Contact Center VoIP

Was gefällt Dir am besten?

CloudTalk has a simple, useful desktop app with all necesarry features for great Customer care and relations. Their service is also highly stable, which is a must in our organization.

Was gefällt Dir nicht?

Their dashboard is a bit confusing, but they are apparently working to fix it, which fixes this issue

Welche Probleme löst Du mit dem Produkt?

Great for managing contacts, and having multiple phone numbers both for incoming and outgoing calls
“CloudTalk - The best”
5.0
K
Vor mehr als 12 Monaten
Katie
Verifizierter Reviewer
Account Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

The interface is user-friendly, which makes it easy to set up and manage calls, even for non-technical users. It also integrates well with CRM tools like HubSpot, Salesforce, and more, helping streamline workflows.

Was gefällt Dir nicht?

While CloudTalk is generally user-friendly, there could still be a bit of a learning curve with more advanced features, particularly if you're new to call center software or have complex needs.

Welche Probleme löst Du mit dem Produkt?

makes it super easy t get through to my customers.
“Daily User of Cloudtalk”
5.0
M
Vor mehr als 12 Monaten
Max
Verifizierter Reviewer
Account Team Lead bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

I manage a sales team and one of the best features is to easily allocate calls due to integration. The calls also record which is really handy, I can go back a review conversations. It just works, no faff, good value for money.

Was gefällt Dir nicht?

Very rarely the internal transfers haven't worked, but it could be due to our internal internet connection. It's extremely rare, i'd say it's very reliable compared to others.

Welche Probleme löst Du mit dem Produkt?

We were paying alot of money for credit direct on our CRM. Cloudtalk is far more cost effective for large numbers of staff. We have teams that cover regions outside the UK so it allows for us to add numbers local to their location and we can make outbound calls easily. The recording is good for staff training and it's simple an easy to use.
“Links to HubSpot, easy to use, no issues.”
5.0
S
Vor mehr als 12 Monaten
Sid
Verifizierter Reviewer
Senior Sales Executive bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Contact Center

Was gefällt Dir am besten?

CloudTalk has made work a lot easier by seamlessly linking to HubSpot and recording my calls for me. Very rarely have any technical issues.

Was gefällt Dir nicht?

Occasionally, the contact doesn't appear on CloudTalk and it just shows the phone number

Welche Probleme löst Du mit dem Produkt?

helps with customers returning my missed calls
“Seamless to use in our Team!”
5.0
E
Vor mehr als 12 Monaten
Ethan
Verifizierter Reviewer
Sales Development Representative bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Professional Training & Coaching
Use cases:
Contact Center

Was gefällt Dir am besten?

CloudTalk allows our team to seamlessly take inbound calls and make outbound calls to clients while having recordings of conversations that we can refer back to

Was gefällt Dir nicht?

Sometimes the transfer feature internally doesn't work 100% as people tend to not show up sometimes

Welche Probleme löst Du mit dem Produkt?

Cloudtalk allows us to have statistics to refer back to when it comes to reviewing KPI's
“Been using this software for 2 years, never faced any issue”
5.0
A
Vor mehr als 12 Monaten
Arjun
Verifizierter Reviewer
Senior Account Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Nanotechnology
Use cases:
Callcenter SoftwareOutbound Call Tracking

Was gefällt Dir am besten?

the usability, easily able to connect to clients and track KPIs. Good user interface and easile able to connect to customers

Was gefällt Dir nicht?

Worked perfectly fine soo far, All issues are sometimes cant transfer calls internally so need to restart app.

Welche Probleme löst Du mit dem Produkt?

Connecting to customers and recording calls
“extremely easy to use, very reactive and extremely helpful”
5.0
K
Vor mehr als 12 Monaten
Kai
Verifizierter Reviewer
sales executive bei
the knowledge academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Contact Center Outbound Call Tracking

Was gefällt Dir am besten?

i like how easy it is to use, it's an app which is always open whilst im working due to how vital it is for my role when customers are calling back, how cloudtalk prioritises it over the current tasks im doing has saved me many times, in situations where i honestly probably wouldve forgotten about certain leads.

Was gefällt Dir nicht?

the only thing i struggle with is sometimes finding the recorded calls, i wish they were more accessible

Welche Probleme löst Du mit dem Produkt?

its our only source of accepting inbound calls so you can imagine how vital it is for our day to day work life
“Good, useful, straight to the point. Excellent tool overall”
5.0
D
Vor mehr als 12 Monaten
David
Verifizierter Reviewer
Marketing Director bei
DMU Digital Marketing
  • 1-50 Mitarbeiter:innen
  • Branche: Marketing and Advertising
Use cases:
Contact Center Outbound Call TrackingVoIP

Was gefällt Dir am besten?

It's been very very easy to setup, and for people to learn how to use it. But what was most important to us, the IVR system was also pretty straight forward, and gave us really good options for customization.

Was gefällt Dir nicht?

We're pretty satisfied with it though.. but notbeing able to use SMS on the starter plan, maybe? It's the only thing I can think of really.. we're pretty much covered with what we have.

Welche Probleme löst Du mit dem Produkt?

Being able to contact possible clients, leads, etc in the US! This has been big for us.
“More convenient and user friendly.”
5.0
M
Vor mehr als 12 Monaten
Manikandan
Verifizierter Reviewer
Business Team Lead bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Auto Dialer Outbound Call Tracking

Was gefällt Dir am besten?

I like the shortcuts available to use the app as well as the user interface. Appreciate the support where I am getting quick response.

Was gefällt Dir nicht?

Mostly I don't see that much problem with the APP. Would like to see more updates coming your way.

Welche Probleme löst Du mit dem Produkt?

We are into the Marketing and sales, which needs the connectivity and network with Global clients. And this is easily done through CT.
“Amazing experience with Cloud talk”
5.0
K
Vor mehr als 12 Monaten
Kerri
Verifizierter Reviewer
sales bei
Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

It is so easy to use, and have never had any issues with cloud talk. It is so easy to take calls, good quality calls and easy to transfer to colleagues

Was gefällt Dir nicht?

Nothing, I havent had any issues when using this, therefore I havent experienced anything i dislike

Welche Probleme löst Du mit dem Produkt?

Having good quality calls and blocking out any background noise as our office is loud
“Easy and reliable with nice features”
4.5
C
Vor mehr als 12 Monaten
Caroline
Verifizierter Reviewer
Senior Customer Success Manaher bei
Plecto
  • 1-50 Mitarbeiter:innen
  • Branche: Computer Software
Use cases:
VoIP

Was gefällt Dir am besten?

Easy to use, integrates well with Hubspot. We used to use Aircall, but I find CloudTalk easier to use. It’s simple, it works seamlessly, and the automatic logging of call recordings and notes in HubSpot right after a call is incredibly smart.

Was gefällt Dir nicht?

Not really anything, I like the system a lot. If issues occur support always solves them within 30 minutes.

Welche Probleme löst Du mit dem Produkt?

We use it in our CSM team to call clients and for them to call us directly.
“CloudTalk – an essential tool for communication with customers, locally and internationally.”
5.0
L
Vor mehr als 12 Monaten
Ludmila
Verifizierter Reviewer
Customer Support specialist bei
Autenti
  • 51-1000 Mitarbeiter:innen
  • Branche: Consumer Services
Use cases:
Contact Center

Was gefällt Dir am besten?

Clear and stable calls with high-quality audio, effortless ability to make international calls, intuitive interface, easy to use daily, the browser version performs exceptionally well.

Was gefällt Dir nicht?

In the desktop version, a restart may be required for the app to open properly, but it functions perfectly once reopened.

Welche Probleme löst Du mit dem Produkt?

It ensures high-quality, stable calls and makes managing customer interactions much more efficient. The user-friendly interface and seamless international calling feature have significantly improved my productivity and client relationships, making daily communication smoother and more effective.
“Great tool to use - makes my daily activities easier ”
5.0
s
Vor mehr als 12 Monaten
sam
Verifizierter Reviewer
Sales Executive bei
the Knowledge Academy
  • 1001+ Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Contact Center Outbound Call TrackingVoIP

Was gefällt Dir am besten?

Ease of use of the tool - links with all the platforms I use on a day-to-day basis meaning I don't have to repeat what I do on various systems - cloud talk also links to our CRM system we use in our business making managing our daily activities a lot more simple. one of the best VOIP systems I have used

Was gefällt Dir nicht?

when there is an overhaul of call-ins the system sometimes crashes but gets back and running in no time - nothing else I dislike about the system, not had many issues with it in the 3 years I have used it

Welche Probleme löst Du mit dem Produkt?

Cloudtalk acts as our point of contact when customers call back and also makes note-taking on the call a lot more simple as automatically logs on our CRM system and transfers the call recording straight over in no time. previously we had to use various software and it made our daily activities very challenging - cloud talk simplifies the whole process
“Excellent platform..”
5.0
L
Vor mehr als 12 Monaten
Lokesh
Verifizierter Reviewer
Sales
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Auto Dialer Contact Center Outbound Call Tracking

Was gefällt Dir am besten?

Every corporate industry must try this Cloudtalk, for maximum reach and customized options. Loving it. while i use every single day to connect global delegates

Was gefällt Dir nicht?

Nothing i dislike, so far so good with this and just want to see this growing and impact the global

Welche Probleme löst Du mit dem Produkt?

Global reach and guidance towards the delegates in education industry
“Great Intergration with CRM”
5.0
R
Vor mehr als 12 Monaten
Reuben
Verifizierter Reviewer
Prospector
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

CloudTalk has a great UI and easy to navigate despite being on mouse and keyboard. Easy to dial and great integration with hubspot

Was gefällt Dir nicht?

Hubspot occasionally dials when changing over to next page but i believe this is not an issue with cloud talk itself

Welche Probleme löst Du mit dem Produkt?

Recording is a great feature, hearing back the call solves a lot of missing information
“Great software for calling clients.”
5.0
M
Vor mehr als 12 Monaten
Max
Verifizierter Reviewer
Sales Representative bei
The Knowledge Academy
  • 1001+ Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Contact Center

Was gefällt Dir am besten?

It notifies me when i am receiving a call and has very clear connection. Also, has a very simple and easy to use software.

Was gefällt Dir nicht?

a few times i have had a call will randomly disconnect every 2 minutes so had to keep calling.

Welche Probleme löst Du mit dem Produkt?

allowing our clients to call us easily and answer
“A reliable and Top Notch VoIP system for calling”
5.0
D
Vor mehr als 12 Monaten
Dimple
Verifizierter Reviewer
International Sales Manager bei
Teqo Solutions
  • 51-1000 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Callcenter Software

Was gefällt Dir am besten?

CloudTalk is its seamless integration with CRM and helpdesk tools, making customer interactions more efficient. The intuitive interface, advanced call routing, and real-time analytics help improve team productivity. Additionally, the call quality is excellent, and the automation features save a lot of time. The customer support is also responsive and helpful, ensuring a smooth experience.

Was gefällt Dir nicht?

If we call one prospect number of time then the number may goes to spam. The cost may be a bit high for smaller businesses or startups with limited budgets.

Welche Probleme löst Du mit dem Produkt?

Advantages are that CloudTalk ensures clear and reliable communication, reducing dropped calls and audio issues. Intelligent call routing and IVR functionalities enhance customer experience and operational efficiency. Cloud-based solution enables seamless remote collaboration and team connectivity.
“A Game Changer for Sales Teams!”
5.0
C
Vor mehr als 12 Monaten
Christian
Verifizierter Reviewer
Sales Manager bei
Laserhub
  • 51-1000 Mitarbeiter:innen
  • Branche: Marketing and Advertising
Use cases:
Contact Center

Was gefällt Dir am besten?

CloudTalk has been a fantastic addition to our sales workflow in HubSpot. The seamless integration makes calling and tracking interactions effortless. The call quality is excellent, and features like call recording and analytics help improve team performance. Plus, the interface is user-friendly and easy to navigate. Highly recommended for anyone looking to streamline their sales process!

Was gefällt Dir nicht?

Almost nothing - its a really simple way to geht fast in contact with all of my customers.

Welche Probleme löst Du mit dem Produkt?

Really fast and easy way to communicate.
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