CloudTalk Erfahrungen & Reviews (133)

KI-generierte Zusammenfassung
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Basierend auf 133 Bewertungen

CloudTalk wird für seine intuitive Benutzeroberfläche, die zuverlässige Anrufqualität und die nahtlose CRM-Integration geschätzt, was den manuellen Aufwand erheblich reduziert. Zudem loben Nutzer den reaktionsschnellen Kundensupport und die einfache Einrichtung. Zu den Nachteilen von CloudTalk gehören gelegentliche Verbindungsprobleme, einfrierende Anwendungen und Verzögerungen in der mobilen App. Darüber hinaus empfinden kleine Teams die Preisgestaltung oft als unflexibel, und die Berichts- und Analysefunktionen erfordern zu viel manuellen Aufwand. Dennoch löst CloudTalk Kommunikationsprobleme effektiv durch benutzerfreundliche Bedienung und automatische Anrufprotokollierung.

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“Using CloudTalk is the easiest and for sure the best app for calling”
5.0
I
In den letzten 6 Monaten
Igor
Verifizierter Reviewer
Sales support bei
BookingHost
  • 51-1000 Mitarbeiter:innen
  • Branche: Leisure, Travel & Tourism
Use cases:
Contact Center

Was gefällt Dir am besten?

The user interface is very clean and intuitive, which makes the onboarding process really easy, The CRM integration is very good, also the call quality always works great

Was gefällt Dir nicht?

The analytics are not so great, someteimes you have to dig deeper in order to find what you need

Welche Probleme löst Du mit dem Produkt?

I am working in callcentre so i use it to contact clients and manage high volumes of daily calls efficiently
“Reliable, Stable Connection with a Great Interface”
5.0
J
In den letzten 12 Monaten
Jay
Verifizierter Reviewer
Cofounder bei
School SCR
  • 1-50 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

Reliable and stable connection. Good interface. Simple to setup and use. Good reporting and overview. Affordable and competitive pricing

Was gefällt Dir nicht?

Settting up new agents is slightly clunky as the settings panel is split between standard and advanced.

Welche Probleme löst Du mit dem Produkt?

Improving our outbound calling processes
“Exellent tool for Communication”
5.0
D
Vor mehr als 12 Monaten
Dimple
Verifizierter Reviewer
Sales Manager bei
Blazel.com
  • 1-50 Mitarbeiter:innen
  • Branche: Telecommunications
Use cases:
Auto Dialer VoIP

Was gefällt Dir am besten?

Voice quality is just fab. No disruptions. Easy to connect and super affordable tool that is available in the market. Must recommended

Was gefällt Dir nicht?

Limited CRM integrations compared to competitors, Pricing can add up quickly with add-ons

Welche Probleme löst Du mit dem Produkt?

Problems Solved: Managing a remote or distributed sales/support team with one centralized phone system Tracking and logging calls directly into our CRM Reducing manual call follow-ups with automation and call routing Benefits Realized: Improved team productivity through better call flows and analytics Enhanced customer experience with faster response times Better visibility into call performance metrics and agent activity
“the best calling tool to use for calling”
5.0
U
Vor mehr als 12 Monaten
Ushmita
Verifizierter Reviewer
Lead Generation Specialist bei
Teqo Solutions
  • 51-1000 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP

Was gefällt Dir am besten?

I have been using cloudtalk from last 1 year noe and I can saay this is the best calling tool I have used. It is very easy too use it and the facilities it is providing is awesome. The best features are auto call recordings and auto transcripts and the dashboard is too good and easy to use. It is very convenient to track the total calls at the end of the day and to make a daily progress report. I highly recommend it !

Was gefällt Dir nicht?

One thing which can be a issue is the high pricing for small organisations. If the pricing can be a bit lower then it will do wonders.

Welche Probleme löst Du mit dem Produkt?

It is easy to connect with the international clients on cloudtalk, the voice quality is something I really like about it. Previously on other calling tools tracking the calls and the conversation was a bit difficult but here tracking the calls and making the reports is very easy.
“CloudTalk making work life efficient”
5.0
Z
Vor mehr als 12 Monaten
Zeeshan
Verifizierter Reviewer
Team Lead bei
Dentakay Dental Clinic
  • 51-1000 Mitarbeiter:innen
  • Branche: Mental Health Care
Use cases:
Auto Dialer Callcenter SoftwareContact Center

Was gefällt Dir am besten?

Cloud based flexibility, No physical infrastructure needed, Teams can work from anywhere. Real time dashboards and performance metrics helps to track individual and Team performance.

Was gefällt Dir nicht?

Sometimes it logs out automatically in past but its resolved now. it hangs sometimes

Welche Probleme löst Du mit dem Produkt?

Im connecting with patients globally to solve their dental problems, Its easy to connect with client patients globally with clould talk software its very efficient the CRM gets sync really well with Clouldtalk.
“Amazing Experience..”
5.0
N
Vor mehr als 12 Monaten
Nishanth
Verifizierter Reviewer
Inside Sales Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Auto Dialer

Was gefällt Dir am besten?

Cloud Talk is very easy and secure to use, Immediate issue resolving customer support, helpful in both business and individual requirements, bringing in new features to enhance the workflow.

Was gefällt Dir nicht?

I havent faced any issues so far, do not have any negative comments or reviews to add on.

Welche Probleme löst Du mit dem Produkt?

reaching out to clients in a very secure manner. solving business problems with ease.
“Effortless Call Management with CloudTalk”
5.0
N
Vor mehr als 12 Monaten
Nitharshan
Verifizierter Reviewer
Sr Inside Sales Manager bei
The Knowledge Academy
  • 1001+ Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Auto Dialer Outbound Call TrackingVoIP

Was gefällt Dir am besten?

CloudTalk has made handling customer calls much easier for me. The call quality is great, and the CRM integrations save a lot of time. The interface is simple and easy to navigate, and features like call routing and analytics help improve efficiency. Overall, a reliable and user-friendly solution for managing calls.

Was gefällt Dir nicht?

Occasional connectivity issues, especially with weaker internet. Limited customization in some features.

Welche Probleme löst Du mit dem Produkt?

CloudTalk has helped us streamline our customer communication by providing reliable VoIP calling, call routing, and CRM integrations. It has significantly improved our team's efficiency, allowing us to handle a higher volume of calls while maintaining quality service. The call recording and analytics features help us track performance and optimize our support process. Additionally, the ability to work remotely with a cloud-based system has been a game-changer for our team’s flexibility.
“A good calling tool offering clear audio, recording, CRM integration for smooth communication.”
5.0
A
Vor mehr als 12 Monaten
Abhishek
Verifizierter Reviewer
Head of International Sales bei
LBM Solutions
  • 51-1000 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

It is a powerful cloud based calling tool, I am using it for sales and support teams. It offers smart call routing, CRM integrations (HubSpot), call recording, IVR, and real-time analytics. The platform enhances efficiency with automation and insightful reporting, making it ideal for businesses seeking a scalable VoIP solution. While pricing may be high for smaller teams, its features justify the cost for those needing a robust call management system.

Was gefällt Dir nicht?

Pricing may be high for small teams or small organizations and occasional connectivity issues

Welche Probleme löst Du mit dem Produkt?

CloudTalk solves inefficiencies in call routing, lack of insights, and disconnected systems by providing smart call distribution, real-time analytics, and seamless CRM integrations. It enhances customer experience with faster response times, improves team productivity through automation, and supports remote work with its cloud-based infrastructure. Businesses benefit from streamlined communication, better collaboration, and cost savings by eliminating the need for physical phone systems.
“Using from year and happy with it”
5.0
M
Vor mehr als 12 Monaten
Michael
Verifizierter Reviewer
advisor bei
dentakya
  • 1001+ Mitarbeiter:innen
  • Branche: Health, Wellness and Fitness
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

Cloud Talk has proven to be an extremely easy and reliable platform to access. I have encountered no issues while using it, and the connection remains consistently strong.

Was gefällt Dir nicht?

My experience with the platform has been consistently happy with the using not need a change

Welche Probleme löst Du mit dem Produkt?

i use in daily life and call 250of people and facing zero issues
“Easy to make and receive calls. Highly recommend!”
5.0
S
Vor mehr als 12 Monaten
Svitlana
Verifizierter Reviewer
Team Lead
  • 51-1000 Mitarbeiter:innen
  • Branche: Computer Software
Use cases:
Callcenter SoftwareOutbound Call Tracking

Was gefällt Dir am besten?

Easy to make and receive calls. Easy to track performance of your Team and check any kind of statistic. You can check quality of calls too.

Was gefällt Dir nicht?

unfortunately the are not working with Russian phone numbers. They have some missing countries at there list.

Welche Probleme löst Du mit dem Produkt?

Inbound and outbound calls, calls tracking, numbers of calls per agent
“easy and convenient I have been using past 2 years to connect It's best app for good connectivity ”
5.0
M
Vor mehr als 12 Monaten
MONISHA
Verifizierter Reviewer
The Knowledge Academy bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Contact Center Contact Center Quality AssuranceOutbound Call Tracking
+ 1 mehr

Was gefällt Dir am besten?

With CloudTalk, we’re solving communication inefficiencies by streamlining customer support and sales processes. It eliminates the need for complex setups by providing seamless CRM integrations and advanced call routing. The benefits include improved call quality, real-time analytics, and increased productivity through automation, all of which contribute to better customer experiences and more efficient team operations.

Was gefällt Dir nicht?

Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!

Welche Probleme löst Du mit dem Produkt?

it makes handling customer and sales calls smoother, smarter, and more efficient.
“Cloudtalk- Next step to Innovation”
5.0
S
Vor mehr als 12 Monaten
Subham
Verifizierter Reviewer
Senior Insight Sales Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Auto Dialer Contact Center Workforce

Was gefällt Dir am besten?

Cloudtalk is a piece of innovation in Technology to connect corporates globally. Morover helping in reducing the investment for MNCs for office space as it makes the connectivity really smooth on all medium.

Was gefällt Dir nicht?

Nearly nothing to be very honest, as I didnt face any difficulties. Just that there should be proper internet connectivity for smooth operation.

Welche Probleme löst Du mit dem Produkt?

Getting to attend my meetings on time.Helps in keeping a proper track of work flow.
“A well-rounded tool for daily use”
4.5
S
Vor mehr als 12 Monaten
Stanley
Verifizierter Reviewer
Pre-sales bei
Klippa
  • 51-1000 Mitarbeiter:innen
  • Branche: Computer Software
Use cases:
VoIP

Was gefällt Dir am besten?

Easy to implement and set up. Also easy to add/remove seats quickly. In sales team the dynamic is high so it's important that we can use our seats flexibly.

Was gefällt Dir nicht?

Could use some optimisations with integrations for tools such as Zoom and Modjo, but overall very happy with the performance.

Welche Probleme löst Du mit dem Produkt?

Pipedrive internal caller was discontinued.
“A Seamless Solution for Modern Business Communication”
3.5
M
Vor mehr als 12 Monaten
Manju
Verifizierter Reviewer
Senior Inside Sales Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Outbound Call TrackingVoIP

Was gefällt Dir am besten?

Being a consultant, I have been using CloudTalk since last 3 years and it is quite handy to use. We can install in the system or phone, and use it. We use it to connect to our international clients for consultation. Audio is clear and able to connect easily.

Was gefällt Dir nicht?

Sometime, the dial number doesn't show in the dial list. It may be due to a technical reason.

Welche Probleme löst Du mit dem Produkt?

Can reach out to my clients in any corner of the world. Seamless calls to any country is the benefit in my job profile.
“One of the best dialers I've used”
5.0
N
Vor mehr als 12 Monaten
Neha
Verifizierter Reviewer
Sales Specialist bei
Dentakay Pvt Ltd
  • 51-1000 Mitarbeiter:innen
  • Branche: Hospital & Health Care
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 2 mehr

Was gefällt Dir am besten?

The automated dialer makes life so easy, I can touch base with 300-400 contacts in a day and keep track on everyone by updating in the dialer itself

Was gefällt Dir nicht?

Well nothing tbh, easy tool and easy to track and navigate. On a daily basis we use and its really good

Welche Probleme löst Du mit dem Produkt?

The integration with CRM was really smooth and helps us keep track of all calls and updates
“it is Reliability and Ease of Use and Enhanced Team Communication”
5.0
M
Vor mehr als 12 Monaten
Monisha
Verifizierter Reviewer
Sale manager bei
Private company
  • 51-1000 Mitarbeiter:innen
  • Branche: Telecommunications
Use cases:
Contact Center WorkforceOutbound Call Tracking

Was gefällt Dir am besten?

Easily connects with CRM, and helpdesk, Helps businesses centralize customer interactions without switching between tools.

Was gefällt Dir nicht?

does not offer a free plan and Call Quality Depends on Internet Stability Call Quality Depends on Internet Stability

Welche Probleme löst Du mit dem Produkt?

helps businesses overcome several communication and operational challenges
“Cloud tlak has been an amazing to me as I use this every single day!”
4.5
v
Vor mehr als 12 Monaten
vinnie
Verifizierter Reviewer
Corporate Sales bei
YourParkingSpace
  • 51-1000 Mitarbeiter:innen
  • Branche: Telecommunications
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

I love how easy it is to use CloudTalk! The interface is intuitive, the call quality is great, and the ability to handle calls from anywhere is truly convenient.

Was gefällt Dir nicht?

The only thing I dislike about cloud talk is the activity setting as I wish you can make an alert for this go off.

Welche Probleme löst Du mit dem Produkt?

I'm using CloudTalk to solve our communication and customer support challenges. The platform has helped us streamline our call center operations, improve response time, and provide better service to our customers. As a result, we have seen an increase in customer satisfaction, more efficient call handling, and better overall communication within our team.
“The system used is great and very easy to use. Has some great features on the system aswell”
5.0
S
Vor mehr als 12 Monaten
Shezad
Verifizierter Reviewer
Sales Manager bei
Quick Car FInance
  • 1-50 Mitarbeiter:innen
  • Branche: Financial Services
Use cases:
Callcenter Software

Was gefällt Dir am besten?

The WhatsApp feature on the system is highly efficient, offering a user-friendly and streamlined experience. It also has some great other features.

Was gefällt Dir nicht?

At times, it appears that the tags are not functioning as intended. Other than this nothing else

Welche Probleme löst Du mit dem Produkt?

I would say the Whatsapp facility being used from the cloudtalk system is a great benefit
“For a Smooth experience CT!!”
5.0
A
Vor mehr als 12 Monaten
Albert
Verifizierter Reviewer
Inside Sales Specialist bei
Dentakay Pvt Ltd
  • 51-1000 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 3 mehr

Was gefällt Dir am besten?

1. Easy interface - Making 300-400 calls daily without any application freeze 2. Easy to track - Can track all of my calls in a simple step 3. Seamless integration with CRM- We have it integrated with CRM and data and tags are smoothly transferred

Was gefällt Dir nicht?

Nothing much really. Since it's pretty easy to use I find it best to work all day on it.

Welche Probleme löst Du mit dem Produkt?

Could easily dispose calls in a second and don't have to worry about churned leads again
“Cloudtalk is quite easy to use ”
4.5
K
Vor mehr als 12 Monaten
Kacper
Verifizierter Reviewer
Assistant Manager bei
Doorsan
  • 1-50 Mitarbeiter:innen
  • Branche: Furniture
Use cases:
Contact Center Outbound Call TrackingVoIP

Was gefällt Dir am besten?

Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.

Was gefällt Dir nicht?

There are some features such as pipedrive integration that I believe could be optimised better.

Welche Probleme löst Du mit dem Produkt?

Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
“I found the experience very smooth & easy to use...will recommend this to everyone ”
5.0
S
Vor mehr als 12 Monaten
Shikhar
Verifizierter Reviewer
Business Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Callcenter SoftwareContact Center Contact Center Quality Assurance
+ 1 mehr

Was gefällt Dir am besten?

ease of calling and smooth dialling . We have great connectivity & we are able to call smoothly without any interruption

Was gefällt Dir nicht?

nothing as such that I can point out . I have been using it & like every part of it

Welche Probleme löst Du mit dem Produkt?

Good connectivity and ease of dialling ..
“CloudTalk has streamlined customer communication with its reliable VoIP solution, call management”
5.0
A
Vor mehr als 12 Monaten
Abhijeet
Verifizierter Reviewer
Account Manager bei
Teqo Solutions
  • 51-1000 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 2 mehr

Was gefällt Dir am besten?

CloudTalk's intuitive interface, crystal-clear call quality make it a standout choice. The advanced call routing, automation features, and real-time analytics help streamline our communication and boost team efficiency. Plus, its scalability ensures it grows with our business needs.

Was gefällt Dir nicht?

While CloudTalk offers great features, occasional call delays and connectivity issues can be frustrating.

Welche Probleme löst Du mit dem Produkt?

CloudTalk has improved our call quality, enhanced team collaboration, and automated workflows, reducing manual tasks. Real-time analytics provide valuable insights to optimize customer interactions. Overall, CloudTalk has increased productivity and improved customer satisfaction.
“Admin Administrator ”
4.5
D
Vor mehr als 12 Monaten
Daria
Verifizierter Reviewer
Admin bei
Doorsan LTD
  • 1-50 Mitarbeiter:innen
  • Branche: Architecture & Planning
Use cases:
Contact Center Quality AssuranceContact Center WorkforceOutbound Call Tracking

Was gefällt Dir am besten?

CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. I highly recommend it! The best telephone system I’ve used so far—it makes communication simple and smooth

Was gefällt Dir nicht?

The only downside is that phone calls don’t always sync well with Pipedrive, which can be a bit frustrating. If this issue gets resolved, it will be perfect!

Welche Probleme löst Du mit dem Produkt?

It solves the number tracking issue and integrates all phone calls in one place.
“Like that it is connected to CRM and you do not have to imports contacts separately ”
5.0
L
Vor mehr als 12 Monaten
Lina
Verifizierter Reviewer
Account Executive bei
Frontu
  • 1-50 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP

Was gefällt Dir am besten?

Like that it is connected to CRM and you do not have to imports contacts separately and can use only for dialling - even if contact is not in CRM and use as just normal phone. If I would need more of functionality then I would comment but now I only use it as dialer.

Was gefällt Dir nicht?

One downside that I know of is that it is not always a good connection with some specific countries.

Welche Probleme löst Du mit dem Produkt?

International calls with easy international number setup
“Amazing results for calling”
5.0
A
Vor mehr als 12 Monaten
Agnez
Verifizierter Reviewer
Medical sales consultant bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking

Was gefällt Dir am besten?

After a year of using CloudK Talk, it has truly transformed the way I work and connect with others. It’s made my life easier in ways I never expected. The App works without any problem which means every time it works well. In case any issue is there, the back end team has been immediately resolved. As a tele sales agent this app helped me a lot. Huge thanks to the amazing team behind this app!

Was gefällt Dir nicht?

There is nothing to dislike in this Application. Everytime this app make my job easier.

Welche Probleme löst Du mit dem Produkt?

We are able to connect to multiple people, without any network issue. Both side persons are able to listen properly. It connects very fast with the customers, which is a great advantage of this app.
“Amazing calling platform ”
5.0
T
Vor mehr als 12 Monaten
Tanjia
Verifizierter Reviewer
sales executive bei
Yourparkingspace
  • 51-1000 Mitarbeiter:innen
  • Branche: Telecommunications
Use cases:
Callcenter Software

Was gefällt Dir am besten?

CloudTalk is a cloud-based call center software designed to help businesses manage inbound and outbound calls. It offers a range of features such as real-time analytics, call recording, IVR, and more to help businesses improve customer communication and streamline their call center operations. CloudTalk also integrates with popular CRMs and other business tools to provide a comprehensive solution for managing customer interactions. With its flexible and scalable platform, CloudTalk is suitable for businesses of all sizes looking to enhance their customer support and sales efforts.

Was gefällt Dir nicht?

Nothing to dislike about Cloudtalk. This service rarely has issues, that relate to me.

Welche Probleme löst Du mit dem Produkt?

CloudTalk is a great option for businesses for several reasons.
“Best and easy to use ”
5.0
U
Vor mehr als 12 Monaten
Ushmita
Verifizierter Reviewer
Senior Account Manager bei
Teqo Solutions
  • 51-1000 Mitarbeiter:innen
  • Branche: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP

Was gefällt Dir am besten?

I have been using cloudtalk from last 1 year to contact my prospects and clients and I must say this is one of the best cloud based calling software I have ever used. It is easy to install and use. Best features for me are auto recording and transcription, I can easily keep the records of calling, analysing my calls is also very easy on dashboard. I highly recommend it to everyone!

Was gefällt Dir nicht?

According me all the features are good, there is nothing which I dislike about cloudtalk.

Welche Probleme löst Du mit dem Produkt?

I am using cloudtalk to contact my customers and to keep the records of my conversations which is very easy with auto recordings.
“CloudTalk is like a warm cup of coffee”
5.0
b
Vor mehr als 12 Monaten
blessy
Verifizierter Reviewer
sales and dental treatment bei
Dentakay PVT
  • 51-1000 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 4 mehr

Was gefällt Dir am besten?

CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend!

Was gefällt Dir nicht?

occasional call lags and connectivity issues can be frustrating. but reliability could improve.

Welche Probleme löst Du mit dem Produkt?

CloudTalk improves call clarity, speeds up response times, and boosts team efficiency. It reduces missed calls, enhances customer satisfaction, and integrates seamlessly with CRM tools for smooth follow-ups.
“User friendly application ”
5.0
S
Vor mehr als 12 Monaten
Sebastian
Verifizierter Reviewer
Telesales bei
Dentakay Dental Clinic
  • 51-1000 Mitarbeiter:innen
  • Branche: Health, Wellness and Fitness
Use cases:
Auto Dialer Contact Center Contact Center Workforce
+ 2 mehr

Was gefällt Dir am besten?

It’s very user friendly. Easy to work with and also the dashboard offers good reports for the analysis part. As a person working in telesales for some time now. I highly recommend this application.

Was gefällt Dir nicht?

Not much to say actually. It’s an application where you get all the required details with ease.

Welche Probleme löst Du mit dem Produkt?

Power dialer offers easy way to reach out to our leads or prospects and the campaign leads.
“Most versatile and reliable”
5.0
A
Vor mehr als 12 Monaten
Abhishek
Verifizierter Reviewer
Associate bei
The knowledge academy
  • 1001+ Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

It's reliable, it's versatility, it's easy to use interference and we have a array of numbers to choose from while connecting with clients from different regions accross the globe.

Was gefällt Dir nicht?

It's too much complex for beginners, and not the friendliest interface, PPL sometimes finds it complex

Welche Probleme löst Du mit dem Produkt?

It is my and our organizations primary dialer.
“Best application for connecting foreign people ”
5.0
A
Vor mehr als 12 Monaten
Andy
Verifizierter Reviewer
Medical sale representative bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking

Was gefällt Dir am besten?

CloudTalk is an outstanding cloud-based phone system that offers seamless communication for businesses of all sizes. Its user-friendly interface and powerful features make it easy to manage calls, track performance, and improve customer interactions. The system offers high-quality voice calls, a wide range of integrations with popular CRM tools, and exceptional support. The flexibility of CloudTalk’s global coverage, along with features like call forwarding, IVR, and analytics, makes it an invaluable tool for remote teams. The platform is scalable and customizable to fit specific business needs, which is ideal for growing companies. Overall, CloudTalk delivers an efficient, reliable, and cost-effective communication solution for any modern business. Highly recommend!

Was gefällt Dir nicht?

Sometimes the application is having some glitch issue it won't reload properly but it will clear soon

Welche Probleme löst Du mit dem Produkt?

It's very easy to connect with people all over the world
“It's very helpfully application ”
5.0
L
Vor mehr als 12 Monaten
Lily
Verifizierter Reviewer
Sales representative bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking

Was gefällt Dir am besten?

I love the seamless integration with our CRM, which saves us time on manual entries. The sound quality is crystal clear, and the call stability is impressive, even during peak times. Overall, CloudTalk has exceeded my expectations and significantly enhanced our customer service experience.

Was gefällt Dir nicht?

Sometimes there's a glitch because of which network connection is very low but software team fixes the issue ASAP.

Welche Probleme löst Du mit dem Produkt?

We are able to connect multiple countries without any hassle
“ It's a powerful tool for businesses of all sizes.”
5.0
K
Vor mehr als 12 Monaten
Kandeepan
Verifizierter Reviewer
Inside Sales Manager bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Callcenter Software

Was gefällt Dir am besten?

I appreciate how Cloud Talk streamlines communication with its easy-to-use interface and reliable call quality. The integrations with various CRM tools and the powerful analytics features are great for optimizing business operations.

Was gefällt Dir nicht?

User interface can feel cluttered, making navigation a bit challenging at times. Additionally, its pricing structure might not be the most budget-friendly for small businesses.

Welche Probleme löst Du mit dem Produkt?

With CloudTalk, I'm solving communication challenges by centralizing all calls and messages in one easy-to-use platform. The integration with CRM systems and automated workflows boosts efficiency, while the call analytics help optimize customer service performance. The key benefits I've realized include improved team collaboration, better customer support, and data-driven insights to enhance business decisions.
“Amazing experience with this app very good interface with user friendly , cheers to cloud talk team ”
5.0
R
Vor mehr als 12 Monaten
Ramy
Verifizierter Reviewer
Tele sales bei
Dentakay
  • 1-50 Mitarbeiter:innen
  • Branche: Kosmetik
Use cases:
Outbound Call Tracking

Was gefällt Dir am besten?

App interface , user friendly , serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk

Was gefällt Dir nicht?

None so far ,serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk

Welche Probleme löst Du mit dem Produkt?

Connecting the clients makes it simple ,user friendly makes job lot easier
“A Seamless Communication Tool for Growing Businesses”
5.0
R
Vor mehr als 12 Monaten
Rohith
Verifizierter Reviewer
The Knowledge Academy bei
The Knowledge Academy
  • 1001+ Mitarbeiter:innen
  • Branche: E-Learning
Use cases:
Callcenter Software

Was gefällt Dir am besten?

CloudTalk has been an excellent solution for our business, offering a reliable and easy-to-use VoIP system. Highly recommended for teams looking to improve communication and customer service.

Was gefällt Dir nicht?

One minor drawback is the learning curve for new users. However, once you get the hang of it, the system is smooth and efficient.

Welche Probleme löst Du mit dem Produkt?

CloudTalk has streamlined our communication by centralizing all calls and integrating seamlessly with our CRM. It’s scalable, making it easy to adapt as our business grows. Highly recommended!
“GEAT TOOL ”
4.5
r
Vor mehr als 12 Monaten
ruby
Verifizierter Reviewer
SDR bei
The Knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Retailers
Use cases:
Contact Center

Was gefällt Dir am besten?

The setup is quick and straightforward, and the interface is super intuitive, which is always a win for busy teams. It has everything you need, from advanced call routing and analytics to smooth integrations with tools like hubspot. One of the best things about CloudTalk is its flexibility. Whether you're a small team or a larger company, it scales effortlessly, and it’s perfect for remote teams, allowing agents to handle calls from anywhere.

Was gefällt Dir nicht?

It can sometimes be a little slow when trying to review call history, which can be crucial when on the phone with a client

Welche Probleme löst Du mit dem Produkt?

calling internationally and reaching clients that usually don't pick up
“Easy to use application”
5.0
R
Vor mehr als 12 Monaten
Rasmus
Verifizierter Reviewer
Customer Specialist bei
GoMore
  • 51-1000 Mitarbeiter:innen
  • Branche: Automotive
Use cases:
VoIP

Was gefällt Dir am besten?

Easy to install, get started with and understand. I was up and running with CloudTalk in no time and now i use it every day for contacting customers. Im really impressed with the application - super easy to use!

Was gefällt Dir nicht?

Rare crashes, but that will happen no matter which programs or applications you choose to work with.

Welche Probleme löst Du mit dem Produkt?

Customer contact has been made super easy for me. Im able to quickly get a hold of customers and track the history.
“User Friendly for business communication”
4.0
S
Vor mehr als 12 Monaten
Sree
Verifizierter Reviewer
Senior Inside sales manager bei
the knowledge Academy
  • 51-1000 Mitarbeiter:innen
  • Branche: Computer Software
Use cases:
Auto Dialer Contact Center Quality Assurance

Was gefällt Dir am besten?

24*7 support, quick response,integrates well with other CRM , Supports international business. it is great for business of all sizes

Was gefällt Dir nicht?

Pricing Structure and occasional Glitches with Call Quality, there have been occasional complaints about response times or troubleshooting more complex issues

Welche Probleme löst Du mit dem Produkt?

Solution: CloudTalk automates call logging, follow-up reminders, and data recording. It also provides call recordings and transcriptions that can be easily accessed, saving time for agents and managers.Makes international calls easier
“About cloutalk use in phone and Laptop”
5.0
E
Vor mehr als 12 Monaten
Elizabeth
Verifizierter Reviewer
SALES EXECUTIVE
  • 51-1000 Mitarbeiter:innen
  • Branche: Hospital & Health Care
Use cases:
Auto Dialer Callcenter SoftwareContact Center Quality Assurance
+ 2 mehr

Was gefällt Dir am besten?

CloudTalk is a great cloud-based phone system that helps businesses manage customer calls efficiently. It offers features like call forwarding, call recording, and automated greetings, making communication easier and more professional. It’s user-friendly, integrates with many CRM tools, and is perfect for remote teams. Overall, CloudTalk helps improve customer service and team productivity.Its just amazing i can use in both laptop and phone if iam away from work i can still use in phone this is the best part

Was gefällt Dir nicht?

Their is nothing to dislike in this its just amazing once you start using trust me ull love this application

Welche Probleme löst Du mit dem Produkt?

Talking to International patient like USA and uk with the same extension number of thiers ..This is best
“Cloudtalk is very helpful to reach anybody and everybody for easy calling”
5.0
V
Vor mehr als 12 Monaten
Veena
Verifizierter Reviewer
Senior Inside Sales Manager
  • 1001+ Mitarbeiter:innen
  • Branche: Education Management
Use cases:
Auto Dialer Contact Center WorkforceOutbound Call Tracking

Was gefällt Dir am besten?

We can reach anyone anywhere by one dial, is messaging feature and we really international customers without know much efforts.

Was gefällt Dir nicht?

At times the speed of the cloudtalk is less as it gets stuck or it is always buffering, while we are trying to check the call log or contact or call history, even the dashboard is also slow at times, pls work on it.

Welche Probleme löst Du mit dem Produkt?

I do not work on problem solving with CloudTalk, I'am into sales & using it for incoming & outgoing calls, & messages, and about the benefits we can easily connect to INTERNATIONAL & NATIONAL CUSTOMERS, & very easy to use.
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