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CloudTalk
4,7 (133)
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CloudTalk Erfahrungen & Reviews (133)
KI-generierte Zusammenfassung
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Basierend auf 133 Bewertungen
CloudTalk wird für seine intuitive Benutzeroberfläche, die zuverlässige Anrufqualität und die nahtlose CRM-Integration geschätzt, was den manuellen Aufwand erheblich reduziert. Zudem loben Nutzer den reaktionsschnellen Kundensupport und die einfache Einrichtung. Zu den Nachteilen von CloudTalk gehören gelegentliche Verbindungsprobleme, einfrierende Anwendungen und Verzögerungen in der mobilen App. Darüber hinaus empfinden kleine Teams die Preisgestaltung oft als unflexibel, und die Berichts- und Analysefunktionen erfordern zu viel manuellen Aufwand. Dennoch löst CloudTalk Kommunikationsprobleme effektiv durch benutzerfreundliche Bedienung und automatische Anrufprotokollierung.
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“Cloudtalk is great and innovative ”
3.5
A
Vor mehr als 12 Monaten
Adam
Verifizierter Reviewer
Salesman bei
Quick car finance
- 51-1000 Mitarbeiter:innen
- Branche: Financial Services
Use cases:
Callcenter SoftwareContact Center Contact Center Quality Assurance
+ 1 mehr
Was gefällt Dir am besten?
CloudTalk is an excellent phone system with great reliability, easy-to-use features, and seamless integration. It helps improve team communication, offers advanced call management tools, and provides crystal-clear voice quality. Highly recommend for businesses of any size!"
This version is a bit more detailed while staying concise. If you need more elaboration or specifics about its features, feel free to ask!
Was gefällt Dir nicht?
One downside of CloudTalk is that its mobile app can occasionally experience significant lag, which can lead to various issues such as poor call quality, noticeable delays in communication, and even dropped calls. This problem tends to be more pronounced during high-traffic periods when the system is under heavy use, or when the internet connection is unstable or slow. These delays can be frustrating for users, as they disrupt the flow of conversations and create challenges in maintaining seamless communication. In such cases, teams may experience reduced productivity, as important calls and customer interactions are affected, potentially leading to missed opportunities or a less professional experience.
Welche Probleme löst Du mit dem Produkt?
Having an AI note-taker for a finance salesman is like having an extra pair of hands to handle all the tedious stuff after every call. Instead of scrambling to jot down notes or remember every detail, the AI takes care of it instantly. After a call, it summarizes everything – key points, follow-ups, and important dates – so the salesman doesn’t have to spend time going over their notes or figuring out what was discussed. It saves a ton of time and mental energy, letting them focus on actually selling or following up with clients instead of worrying about remembering every detail. It’s like having a super-efficient assistant who never forgets anything!
“CloudTalk for outbound prospecting”
5.0
B
In den letzten 3 Monaten
Baha
Verifizierter Reviewer
Outboud Call Administrator bei
Flexvelop
- 1-50 Mitarbeiter:innen
- Branche: Accounting
Use cases:
Contact Center Contact Center WorkforceOutbound Call Tracking
+ 1 mehr
Was gefällt Dir am besten?
I've had an excellent experience using CloudTalk for outbound prospecting and daily calling workflows. The platform is easy to set up, intuitive to use, and integrates smoothly with our CRM. This makes it simple to manage call activities, keep customer records organized, and ensure that important information is available to the entire team.
Call quality has been consistently reliable, and features such as call recording, automated logging, analytics, and workflow integrations help us work more efficiently. The CRM connection saves a significant amount of manual effort and gives us a clear overview of every customer interaction.
The AI-powered features are another strong advantage. They help with call summaries, conversation analysis, and the documentation of relevant information, allowing our team to focus more on customers and less on administrative tasks.
Overall, CloudTalk has become an important part of our daily workflow. It combines reliable calling, strong CRM integration, and useful AI capabilities in one professional and user-friendly platform. I would highly recommend it to companies looking to improve their sales and customer communication processes.
Was gefällt Dir nicht?
One area that could be improved is the flexibility of some integrations and automation options. A few workflows require additional configuration, and certain features could be more intuitive. More advanced reporting, easier customization, and clearer setup guidance would make the platform even better.
Welche Probleme löst Du mit dem Produkt?
CloudTalk helps us centralize outbound calling, customer communication, and CRM documentation in one workflow. Calls and activities are automatically recorded in the CRM, reducing manual data entry and ensuring that customer records remain complete and up to date.
The main benefits are greater efficiency, better visibility into customer interactions, and more consistent follow-up. AI-generated summaries and conversation insights also save time, improve documentation quality, and allow the team to focus more on customers instead of administrative tasks.
“Great Service 5 Star”
5.0
g
Vor mehr als 12 Monaten
gary
Verifizierter Reviewer
Sales bei
Car finance 247
- 1-50 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
The service is absolutely fantastic, and it's incredibly easy to use. I was really pleased to hear that the office was making the switch to this service, especially since I’ve had the pleasure of using it before. In all my previous experiences, I’ve never encountered any problems, and it’s always been reliable and efficient. Knowing that the office is upgrading to something that I’ve had such a positive experience with gives me great confidence that the transition will go smoothly and that we’ll continue to enjoy top-notch service.
Was gefällt Dir nicht?
There’s absolutely nothing at all to complain about. I’ve had the pleasure of using this service in the past, and I’ve never encountered a single issue. Every time I’ve used it, it has worked flawlessly. Without a doubt, it’s the best service I’ve ever experienced, surpassing all others I’ve tried before. The reliability and quality are unmatched, making it my top choice every time.
Welche Probleme löst Du mit dem Produkt?
The problems that this service has successfully resolved are significant, particularly when it comes to facilitating much easier communication with customers. It has greatly improved the clarity and reliability of phone calls, ensuring that conversations are much smoother and more effective. By enhancing the quality of calls, it has made it much simpler to connect with customers and provide them with the assistance they need, all while reducing the potential for misunderstandings or frustration. This improvement in communication has been a game-changer for both customer service and overall efficiency.
“The best decision we made for our team”
5.0
N
Vor mehr als 12 Monaten
Natalie
Verifizierter Reviewer
Operations Manager bei
Spectra Consulting Group
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Callcenter Software
Was gefällt Dir am besten?
CloudTalk has been a revelation for our mid-sized company. Gone are the days of clunky phone systems and siloed communication channels. Cloud Talk seamlessly integrates everything calls, texts, meetings - into one user-friendly platform. This has boosted our team's productivity and collaboration in a major way.
What truly sets CloudTalk apart is the advanced call routing. We can now ensure calls reach the most qualified agent based on skills and availability. This not only improves customer satisfaction but also empowers our agents to excel in their areas of expertise. The built-in reporting and analytics are fantastic for identifying trends and optimizing our call center operations.
CloudTalk feels like a true partner in our success. It's a cost-effective solution that scales with our growing business, and the customer support is top-notch. If you're looking for a communication platform that empowers your team and streamlines operations, CloudTalk is a must-consider.
Was gefällt Dir nicht?
We haven't encountered any major issues while using CloudTalk. The platform has consistently delivered reliable performance and exceptional service. Any minor concerns we've had were promptly addressed by their responsive support team, making our overall experience very positive.
Welche Probleme löst Du mit dem Produkt?
CloudTalk is constantly improving our customer support
“How CloudTalk boosted our call center's performance”
4.5
S
Vor mehr als 12 Monaten
Sienna
Verifizierter Reviewer
Call Center Manager bei
Seismic Shift Consulting
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Callcenter Software
Was gefällt Dir am besten?
Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base.
The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees.
Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.
Was gefällt Dir nicht?
We haven't encountered any dealbreakers with CloudTalk. It's been a positive experience overall. Every team and workflow is different, but for us, it's definitely delivered on its promises.
Welche Probleme löst Du mit dem Produkt?
CloudTalk has boosted our call center's performance
“Great bang for your buck”
5.0
L
In den letzten 3 Monaten
Luke
Verifizierter Reviewer
Head of Sales bei
Jostle
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
Great pricing, considering it does everything it's competitors do, and everything I need for outbound sales calls. My sales rep was very helpful and the one click integrations mean my calls activities and recording are syncing to my CRM with no hassle.
Was gefällt Dir nicht?
I wish I could have tested multiple international numbers during my trial but as soon as i signed up it is working great and as expected
Welche Probleme löst Du mit dem Produkt?
Outbound cold calling as a sales team. And having all recording and activities sync to Hubspot.
“Great Business Tool. highly recommend.”
5.0
K
In den letzten 3 Monaten
Kevin
Verifizierter Reviewer
operations manager bei
The Mortgage Exchange Ltd
- 1-50 Mitarbeiter:innen
- Branche: Financial Services
Use cases:
Auto Dialer Contact Center Workforce
Was gefällt Dir am besten?
We have recently started using Cloudtalk and the experience has been very positive. We were attracted by the parallel dialler which allows telesales agents to dial multiple people at the same time. This has been an excellent tool for our business. the onboarding process was very easy and we have continued support in the way of online meetings and a direct number for our account manager. Highly recommend using Cloudtalk!!
Was gefällt Dir nicht?
been using cloudtalk for around 8 weeks. No issues. very easy to use and great support.
Welche Probleme löst Du mit dem Produkt?
Cloudtalk gives us the ability to dial multiple clients at the same time using their parallel dialler. this is what attracted us in the first place.
“Best service ever!!!”
5.0
R
In den letzten 3 Monaten
Rauf
Verifizierter Reviewer
Developer bei
Ante Technologies
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
VoIP
Was gefällt Dir am besten?
I've been using CloudTalk for business communication and customer support. The setup process was straightforward, and getting a local number was quick. The call quality has been reliable, and the web interface is easy to use. I also appreciate how responsive the support team is whenever I have questions. Features like call recording, call history, and SMS support have been useful for managing communications efficiently.
Was gefällt Dir nicht?
Overall, my experience has been positive. If I had to mention one thing, I would like to see more flexibility in some pricing plans and additional integrations with third-party services. However, these have not significantly affected my day-to-day use of the platform, and I have not encountered any major issues so far.
Welche Probleme löst Du mit dem Produkt?
CloudTalk helps me manage business communications through VoIP and virtual phone numbers. It allows me to contact clients from different countries without relying on traditional mobile operators. The platform makes it easier to handle incoming and outgoing calls, keep communication organized, and maintain a professional presence with local phone numbers. I also benefit from features such as call history, call recording, and centralized communication management, which save time and improve efficiency.
“Amazing Customer services Software.”
5.0
T
In den letzten 3 Monaten
Taimoor
Verifizierter Reviewer
CEO bei
Voice Evolution LLC
- 1-50 Mitarbeiter:innen
- Branche: Insurance
Use cases:
Contact Center Contact Center Workforce
Was gefällt Dir am besten?
My experience with CloudTalk is amazing, it's more convenient and reliable. Best call quality and connectivity. CloudTalk leads our business to professionalism.
Was gefällt Dir nicht?
There is nothing to be disliked but yes I heard to know a sudden suspension could be effective. CloudTalk should give a warning before suspension.
Welche Probleme löst Du mit dem Produkt?
Call distortion and voice quality have been improved. We are getting more customers on line and understanding them better.
“User-friendly App and the transition was easy”
4.5
M
In den letzten 3 Monaten
Marwan
Verifizierter Reviewer
Business Development Representative bei
DeXpose
- 51-1000 Mitarbeiter:innen
- Branche: Computer & Network Security
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
I can easily check call statistics and track team performance through the reporting dashboard. The transition to CloudTalk was smooth and the onboarding process was straightforward, so our team was able to start using it quickly. I also appreciate that it performs reliably even with average internet connections, unlike some other calling platforms we've used in the past. The interface is intuitive, and the CRM integration helps keep all customer communication organized in one place, making daily work much more efficient.
Was gefällt Dir nicht?
Sometimes when I try to check call statistics or access certain reports, the dashboard can take a little longer than expected to load. It doesn't happen often, but when it does, it can slow things down slightly when I'm looking for information quickly. I'd also like to see some of the advanced features become more accessible, as they can add to the overall cost for smaller teams. That said, these have been relatively minor issues in my experience. The platform has remained stable and reliable overall, and the benefits it brings to our daily workflow far outweigh these drawbacks.
Welche Probleme löst Du mit dem Produkt?
CloudTalk has made it much easier for our team to manage both inbound and outbound calls from a single platform. One of the biggest benefits has been its reliability, as it performs well even when the internet connection is not ideal, unlike some other calling solutions I've used in the past. This has helped us maintain consistent communication with customers and prospects without frequent disruptions. The reporting tools also give us better visibility into call activity and performance, making it easier to track results and identify areas for improvement. Overall, CloudTalk has improved our efficiency, reduced communication challenges, and helped us provide a smoother experience for both our team and our customers.
“Leider eher enttäuschend”
K
In den letzten 3 Monaten
Karin
Verifizierter Reviewer
Kommunikation & Eventmanagement bei
CORE smartwork GmbH
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Callcenter SoftwareVoIP
Was gefällt Dir am besten?
Tatsächlich habe ich aktuell noch keine Vergleich zu anderen Telefonlösungen, die ähnlich sind wie Cloudtalk. Alles, was gut funktioniert, sollte meines Erachtens Standard sein für eine Sprachplattform. Es gibt nichts außergewöhnliches, was besonders postiv hervor sticht.
Was gefällt Dir nicht?
Leider haben wir mit CloudTalk immer wieder technische Herausforderungen, die unseren Arbeitsalltag beeinträchtigen.
Bei der Mac-App kommt es regelmäßig vor, dass Nutzer ohne ersichtlichen Hinweis ausgeloggt werden. Dadurch können Anrufe nicht zugestellt werden, ohne dass man dies sofort bemerkt. Zudem haben wir wiederholt Probleme beim Annehmen von Anrufen erlebt – der Klick auf „Anruf annehmen“ führt teilweise zu keiner Reaktion.
Auch das Routing der Anrufe funktioniert nicht immer zuverlässig. Es kommt vor, dass Anrufe an Mitarbeiter weitergeleitet werden, obwohl diese offline sind, während andere verfügbare Kollegen online wären. Besonders störend ist dies, wenn während eines Meetings oder einer Bildschirmpräsentation plötzlich Anrufe aufpoppen.
Die CRM-Integration hat ebenfalls nicht immer wie erwartet funktioniert. Teilweise wurden falsche Kontakte angezeigt, und die konfigurierte Priorisierung des im CRM hinterlegten Ansprechpartners wurde nach unserer Erfahrung nicht zuverlässig berücksichtigt. Dadurch entsteht zusätzlicher Aufwand durch unnötiges Weiterverbinden von Anrufen.
Verbesserungspotenzial sehen wir auch bei der Statusverwaltung. Eine automatische Synchronisation mit dem Kalender (z. B. bei Meetings, Urlaub oder Krankenstand) wäre sehr hilfreich. Aktuell muss der Status manuell gepflegt werden, was in der Praxis leicht vergessen wird und zu unnötigen Wartezeiten für Anrufer führen kann.
Die mobile App haben wir letztlich nicht eingesetzt, da sie unsere Anforderungen nicht ausreichend erfüllt hat.
Insgesamt treten bei uns in regelmäßigen Abständen – etwa alle ein bis zwei Monate – technische Probleme auf. Zusätzlich waren unsere Erfahrungen mit dem Support durchwachsen. Teilweise mussten wir sehr lange auf Rückmeldungen warten, was die Lösung akuter Probleme erschwert hat.
Zusammenfassend bietet CloudTalk grundsätzlich interessante Funktionen leider konnten unsere Erwartungen nicht durchgehend erfüllt werden.
Welche Probleme löst Du mit dem Produkt?
Wir haben uns damals für Cloutalk entschieden um unsere Standtelefon abzulösen um so flexibler auch im Home Office arbeiten zu können.
“Clear Communication and Easy Use”
4.0
E
In den letzten 3 Monaten
Emily
Verifizierter Reviewer
Business Management Associate bei
Parcelly
- 1-50 Mitarbeiter:innen
- Branche: Logistics and Supply Chain
Use cases:
Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
Using CloudTalk is super easy, the quality of calls is great and it is incredibly reliable. I use it on a daily basis within my work, and I have never found any real issues in its quality or usability. This means that I can nurture customer and client relations easily and reliably.
Was gefällt Dir nicht?
I have never found too many issues when using this programme. The only slight disadvantage that I have found is that it can take 10 seconds or so for the app to load and for calls to display properly. This can make the calling process slightly confusing as I am not sure whether the call has connected or not.
Welche Probleme löst Du mit dem Produkt?
Within my work, I am continuously maintaining client and customer relationships. I am able to nurture these relationships due to the ease of use of this app, and I am able to easily transfer calls, or have calls transferred to me easily to ensure that the correct person is solving the relevant issue or query.
“A Game-Changer for Outreach Teams”
5.0
J
In den letzten 3 Monaten
Jordi
Verifizierter Reviewer
Marketing manager bei
The boomerang company
- 1-50 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
Easy to use, with a large amount of data to analyze and unlimited calls, which makes it a very powerful tool for any outreach workflow. The interface is simple and intuitive, so you don’t need a steep learning curve to get started. It allows you to quickly extract insights, organize your outreach efforts, and improve decision-making based on real data.
Perfect for outreach teams that want to scale faster and in a more predictable way. It helps streamline processes, save time on manual tasks, and focus on what really matters: closing more deals and growing consistently.
Was gefällt Dir nicht?
At first, it can be a bit difficult to understand all the features, especially if you’re new to this type of tool. There are quite a lot of options and settings, so it may feel overwhelming in the beginning. However, they have a well-structured onboarding process that guides you step by step and helps you get familiar with the platform quite quickly. Once you go through it, everything becomes much clearer and easier to use in day-to-day work.
Welche Probleme löst Du mit dem Produkt?
Fixes the biggest problem in outbound sales: scaling call outreach in Spain. Turns a messy, manual process into a structured system that allows sales teams to operate at high volume with predictable outcomes.
“Reliable app for daily calls”
5.0
M
In den letzten 3 Monaten
Mohamed
Verifizierter Reviewer
Guest communication bei
Bulldogrealestate
- 1-50 Mitarbeiter:innen
- Branche: Real Estate
Use cases:
Contact Center
Was gefällt Dir am besten?
We can do calls and everything is recorded for quality, all team could see the history of calls and listen to the recordings, we can easily perform and receive all kinds of international calls, that is what we like the most about Cloudtalk.
Was gefällt Dir nicht?
Lautsprecher could be better, when I turn it on while on a call from the phone app, it does not reflect in cloud talk, so I need to open Cloudtalk itself to turn the loudspeaker on, it is not a problem for us, but could be definitely improved.
Welche Probleme löst Du mit dem Produkt?
We used to receive so many calls from guests directly to our phone numbers, we needed one place where we can see, record, and track all calls, CloudTalk simply offers that, so the advantage for us is that we can measure the quality of our customer service now, and thus, improve it.
“Easy-to-Use Calling Platform with Great Features”
5.0
K
In den letzten 3 Monaten
KATHERINE
Verifizierter Reviewer
Sales Manager bei
Confidante Insurance
- 1-50 Mitarbeiter:innen
- Branche: Insurance
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 1 mehr
Was gefällt Dir am besten?
I like that the platform is very user-friendly, available in Spanish, and includes a mobile app. These features make it easy to manage business communications from anywhere.
Was gefällt Dir nicht?
I would like more onboarding resources in Spanish and a smoother scheduling process for training sessions.
Welche Probleme löst Du mit dem Produkt?
CloudTalk helps me manage business calls, SMS, and customer communications from one platform. The main benefits have been improved productivity, easier lead management, and the flexibility to work from both my computer and mobile app.
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