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Contact Center Quality Assurance
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CloudTalk
4.7 (133)
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Ease of use
Category average: 91 %
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Customer support
Category average: 85 %
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Meets requirements
Category average: 91 %
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Ease of setup
Category average: 89 %
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CloudTalk Reviews (133)
AI-generated summary
What users say about CloudTalk
Based on 133 reviews
CloudTalk is praised for its user-friendly interface, seamless CRM integrations, and excellent call quality, which enhance team productivity and streamline communication. Many find the platform easy to set up and navigate, with features like call recording and analytics being particularly valuable. However, some users report occasional connectivity issues, lags, and glitches, especially during peak hours or with unstable internet connections. A few users also mention that the pricing can be high for smaller businesses.
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“Cloudtalk is great and innovative ”
3.5
A
Older than 12 months
Adam
Validated Reviewer
Salesman at
Quick car finance
- 51-1000 employees
- Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
CloudTalk is an excellent phone system with great reliability, easy-to-use features, and seamless integration. It helps improve team communication, offers advanced call management tools, and provides crystal-clear voice quality. Highly recommend for businesses of any size!"
This version is a bit more detailed while staying concise. If you need more elaboration or specifics about its features, feel free to ask!
What did you not like?
One downside of CloudTalk is that its mobile app can occasionally experience significant lag, which can lead to various issues such as poor call quality, noticeable delays in communication, and even dropped calls. This problem tends to be more pronounced during high-traffic periods when the system is under heavy use, or when the internet connection is unstable or slow. These delays can be frustrating for users, as they disrupt the flow of conversations and create challenges in maintaining seamless communication. In such cases, teams may experience reduced productivity, as important calls and customer interactions are affected, potentially leading to missed opportunities or a less professional experience.
Which problems are you solving with the product?
Having an AI note-taker for a finance salesman is like having an extra pair of hands to handle all the tedious stuff after every call. Instead of scrambling to jot down notes or remember every detail, the AI takes care of it instantly. After a call, it summarizes everything – key points, follow-ups, and important dates – so the salesman doesn’t have to spend time going over their notes or figuring out what was discussed. It saves a ton of time and mental energy, letting them focus on actually selling or following up with clients instead of worrying about remembering every detail. It’s like having a super-efficient assistant who never forgets anything!
“CloudTalk for outbound prospecting”
5.0
B
In the last 30 days
Baha
Validated Reviewer
Outboud Call Administrator at
Flexvelop
- 1-50 employees
- Industry: Accounting
Use cases:
Contact Center Contact Center WorkforceOutbound Call Tracking
+ 1 more
What did you like?
I've had an excellent experience using CloudTalk for outbound prospecting and daily calling workflows. The platform is easy to set up, intuitive to use, and integrates smoothly with our CRM. This makes it simple to manage call activities, keep customer records organized, and ensure that important information is available to the entire team.
Call quality has been consistently reliable, and features such as call recording, automated logging, analytics, and workflow integrations help us work more efficiently. The CRM connection saves a significant amount of manual effort and gives us a clear overview of every customer interaction.
The AI-powered features are another strong advantage. They help with call summaries, conversation analysis, and the documentation of relevant information, allowing our team to focus more on customers and less on administrative tasks.
Overall, CloudTalk has become an important part of our daily workflow. It combines reliable calling, strong CRM integration, and useful AI capabilities in one professional and user-friendly platform. I would highly recommend it to companies looking to improve their sales and customer communication processes.
What did you not like?
One area that could be improved is the flexibility of some integrations and automation options. A few workflows require additional configuration, and certain features could be more intuitive. More advanced reporting, easier customization, and clearer setup guidance would make the platform even better.
Which problems are you solving with the product?
CloudTalk helps us centralize outbound calling, customer communication, and CRM documentation in one workflow. Calls and activities are automatically recorded in the CRM, reducing manual data entry and ensuring that customer records remain complete and up to date.
The main benefits are greater efficiency, better visibility into customer interactions, and more consistent follow-up. AI-generated summaries and conversation insights also save time, improve documentation quality, and allow the team to focus more on customers instead of administrative tasks.
“Great Service 5 Star”
5.0
g
Older than 12 months
gary
Validated Reviewer
Sales at
Car finance 247
- 1-50 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
The service is absolutely fantastic, and it's incredibly easy to use. I was really pleased to hear that the office was making the switch to this service, especially since I’ve had the pleasure of using it before. In all my previous experiences, I’ve never encountered any problems, and it’s always been reliable and efficient. Knowing that the office is upgrading to something that I’ve had such a positive experience with gives me great confidence that the transition will go smoothly and that we’ll continue to enjoy top-notch service.
What did you not like?
There’s absolutely nothing at all to complain about. I’ve had the pleasure of using this service in the past, and I’ve never encountered a single issue. Every time I’ve used it, it has worked flawlessly. Without a doubt, it’s the best service I’ve ever experienced, surpassing all others I’ve tried before. The reliability and quality are unmatched, making it my top choice every time.
Which problems are you solving with the product?
The problems that this service has successfully resolved are significant, particularly when it comes to facilitating much easier communication with customers. It has greatly improved the clarity and reliability of phone calls, ensuring that conversations are much smoother and more effective. By enhancing the quality of calls, it has made it much simpler to connect with customers and provide them with the assistance they need, all while reducing the potential for misunderstandings or frustration. This improvement in communication has been a game-changer for both customer service and overall efficiency.
“The best decision we made for our team”
5.0
N
Older than 12 months
Natalie
Validated Reviewer
Operations Manager at
Spectra Consulting Group
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
CloudTalk has been a revelation for our mid-sized company. Gone are the days of clunky phone systems and siloed communication channels. Cloud Talk seamlessly integrates everything calls, texts, meetings - into one user-friendly platform. This has boosted our team's productivity and collaboration in a major way.
What truly sets CloudTalk apart is the advanced call routing. We can now ensure calls reach the most qualified agent based on skills and availability. This not only improves customer satisfaction but also empowers our agents to excel in their areas of expertise. The built-in reporting and analytics are fantastic for identifying trends and optimizing our call center operations.
CloudTalk feels like a true partner in our success. It's a cost-effective solution that scales with our growing business, and the customer support is top-notch. If you're looking for a communication platform that empowers your team and streamlines operations, CloudTalk is a must-consider.
What did you not like?
We haven't encountered any major issues while using CloudTalk. The platform has consistently delivered reliable performance and exceptional service. Any minor concerns we've had were promptly addressed by their responsive support team, making our overall experience very positive.
Which problems are you solving with the product?
CloudTalk is constantly improving our customer support
“How CloudTalk boosted our call center's performance”
4.5
S
Older than 12 months
Sienna
Validated Reviewer
Call Center Manager at
Seismic Shift Consulting
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base.
The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees.
Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.
What did you not like?
We haven't encountered any dealbreakers with CloudTalk. It's been a positive experience overall. Every team and workflow is different, but for us, it's definitely delivered on its promises.
Which problems are you solving with the product?
CloudTalk has boosted our call center's performance
“Great bang for your buck”
5.0
L
In the last 30 days
Luke
Validated Reviewer
Head of Sales at
Jostle
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
Great pricing, considering it does everything it's competitors do, and everything I need for outbound sales calls. My sales rep was very helpful and the one click integrations mean my calls activities and recording are syncing to my CRM with no hassle.
What did you not like?
I wish I could have tested multiple international numbers during my trial but as soon as i signed up it is working great and as expected
Which problems are you solving with the product?
Outbound cold calling as a sales team. And having all recording and activities sync to Hubspot.
“Great Business Tool. highly recommend.”
5.0
K
In the last 30 days
Kevin
Validated Reviewer
operations manager at
The Mortgage Exchange Ltd
- 1-50 employees
- Industry: Financial Services
Use cases:
Auto Dialer Contact Center Workforce
What did you like?
We have recently started using Cloudtalk and the experience has been very positive. We were attracted by the parallel dialler which allows telesales agents to dial multiple people at the same time. This has been an excellent tool for our business. the onboarding process was very easy and we have continued support in the way of online meetings and a direct number for our account manager. Highly recommend using Cloudtalk!!
What did you not like?
been using cloudtalk for around 8 weeks. No issues. very easy to use and great support.
Which problems are you solving with the product?
Cloudtalk gives us the ability to dial multiple clients at the same time using their parallel dialler. this is what attracted us in the first place.
“Best service ever!!!”
5.0
R
In the last 3 months
Rauf
Validated Reviewer
Developer at
Ante Technologies
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
VoIP
What did you like?
I've been using CloudTalk for business communication and customer support. The setup process was straightforward, and getting a local number was quick. The call quality has been reliable, and the web interface is easy to use. I also appreciate how responsive the support team is whenever I have questions. Features like call recording, call history, and SMS support have been useful for managing communications efficiently.
What did you not like?
Overall, my experience has been positive. If I had to mention one thing, I would like to see more flexibility in some pricing plans and additional integrations with third-party services. However, these have not significantly affected my day-to-day use of the platform, and I have not encountered any major issues so far.
Which problems are you solving with the product?
CloudTalk helps me manage business communications through VoIP and virtual phone numbers. It allows me to contact clients from different countries without relying on traditional mobile operators. The platform makes it easier to handle incoming and outgoing calls, keep communication organized, and maintain a professional presence with local phone numbers. I also benefit from features such as call history, call recording, and centralized communication management, which save time and improve efficiency.
“Amazing Customer services Software.”
5.0
T
In the last 3 months
Taimoor
Validated Reviewer
CEO at
Voice Evolution LLC
- 1-50 employees
- Industry: Versicherung
Use cases:
Contact Center Contact Center Workforce
What did you like?
My experience with CloudTalk is amazing, it's more convenient and reliable. Best call quality and connectivity. CloudTalk leads our business to professionalism.
What did you not like?
There is nothing to be disliked but yes I heard to know a sudden suspension could be effective. CloudTalk should give a warning before suspension.
Which problems are you solving with the product?
Call distortion and voice quality have been improved. We are getting more customers on line and understanding them better.
“User-friendly App and the transition was easy”
4.5
M
In the last 3 months
Marwan
Validated Reviewer
Business Development Representative at
DeXpose
- 51-1000 employees
- Industry: Computer & Network Security
Use cases:
Outbound Call TrackingVoIP
What did you like?
I can easily check call statistics and track team performance through the reporting dashboard. The transition to CloudTalk was smooth and the onboarding process was straightforward, so our team was able to start using it quickly. I also appreciate that it performs reliably even with average internet connections, unlike some other calling platforms we've used in the past. The interface is intuitive, and the CRM integration helps keep all customer communication organized in one place, making daily work much more efficient.
What did you not like?
Sometimes when I try to check call statistics or access certain reports, the dashboard can take a little longer than expected to load. It doesn't happen often, but when it does, it can slow things down slightly when I'm looking for information quickly. I'd also like to see some of the advanced features become more accessible, as they can add to the overall cost for smaller teams. That said, these have been relatively minor issues in my experience. The platform has remained stable and reliable overall, and the benefits it brings to our daily workflow far outweigh these drawbacks.
Which problems are you solving with the product?
CloudTalk has made it much easier for our team to manage both inbound and outbound calls from a single platform. One of the biggest benefits has been its reliability, as it performs well even when the internet connection is not ideal, unlike some other calling solutions I've used in the past. This has helped us maintain consistent communication with customers and prospects without frequent disruptions. The reporting tools also give us better visibility into call activity and performance, making it easier to track results and identify areas for improvement. Overall, CloudTalk has improved our efficiency, reduced communication challenges, and helped us provide a smoother experience for both our team and our customers.
“Leider eher enttäuschend”
K
In the last 3 months
Karin
Validated Reviewer
Kommunikation & Eventmanagement at
CORE smartwork GmbH
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)VoIP
What did you like?
Tatsächlich habe ich aktuell noch keine Vergleich zu anderen Telefonlösungen, die ähnlich sind wie Cloudtalk. Alles, was gut funktioniert, sollte meines Erachtens Standard sein für eine Sprachplattform. Es gibt nichts außergewöhnliches, was besonders postiv hervor sticht.
What did you not like?
Leider haben wir mit CloudTalk immer wieder technische Herausforderungen, die unseren Arbeitsalltag beeinträchtigen.
Bei der Mac-App kommt es regelmäßig vor, dass Nutzer ohne ersichtlichen Hinweis ausgeloggt werden. Dadurch können Anrufe nicht zugestellt werden, ohne dass man dies sofort bemerkt. Zudem haben wir wiederholt Probleme beim Annehmen von Anrufen erlebt – der Klick auf „Anruf annehmen“ führt teilweise zu keiner Reaktion.
Auch das Routing der Anrufe funktioniert nicht immer zuverlässig. Es kommt vor, dass Anrufe an Mitarbeiter weitergeleitet werden, obwohl diese offline sind, während andere verfügbare Kollegen online wären. Besonders störend ist dies, wenn während eines Meetings oder einer Bildschirmpräsentation plötzlich Anrufe aufpoppen.
Die CRM-Integration hat ebenfalls nicht immer wie erwartet funktioniert. Teilweise wurden falsche Kontakte angezeigt, und die konfigurierte Priorisierung des im CRM hinterlegten Ansprechpartners wurde nach unserer Erfahrung nicht zuverlässig berücksichtigt. Dadurch entsteht zusätzlicher Aufwand durch unnötiges Weiterverbinden von Anrufen.
Verbesserungspotenzial sehen wir auch bei der Statusverwaltung. Eine automatische Synchronisation mit dem Kalender (z. B. bei Meetings, Urlaub oder Krankenstand) wäre sehr hilfreich. Aktuell muss der Status manuell gepflegt werden, was in der Praxis leicht vergessen wird und zu unnötigen Wartezeiten für Anrufer führen kann.
Die mobile App haben wir letztlich nicht eingesetzt, da sie unsere Anforderungen nicht ausreichend erfüllt hat.
Insgesamt treten bei uns in regelmäßigen Abständen – etwa alle ein bis zwei Monate – technische Probleme auf. Zusätzlich waren unsere Erfahrungen mit dem Support durchwachsen. Teilweise mussten wir sehr lange auf Rückmeldungen warten, was die Lösung akuter Probleme erschwert hat.
Zusammenfassend bietet CloudTalk grundsätzlich interessante Funktionen leider konnten unsere Erwartungen nicht durchgehend erfüllt werden.
Which problems are you solving with the product?
Wir haben uns damals für Cloutalk entschieden um unsere Standtelefon abzulösen um so flexibler auch im Home Office arbeiten zu können.
“Clear Communication and Easy Use”
4.0
E
In the last 3 months
Emily
Validated Reviewer
Business Management Associate at
Parcelly
- 1-50 employees
- Industry: Logistics and Supply Chain
Use cases:
Contact Center Outbound Call Tracking
What did you like?
Using CloudTalk is super easy, the quality of calls is great and it is incredibly reliable. I use it on a daily basis within my work, and I have never found any real issues in its quality or usability. This means that I can nurture customer and client relations easily and reliably.
What did you not like?
I have never found too many issues when using this programme. The only slight disadvantage that I have found is that it can take 10 seconds or so for the app to load and for calls to display properly. This can make the calling process slightly confusing as I am not sure whether the call has connected or not.
Which problems are you solving with the product?
Within my work, I am continuously maintaining client and customer relationships. I am able to nurture these relationships due to the ease of use of this app, and I am able to easily transfer calls, or have calls transferred to me easily to ensure that the correct person is solving the relevant issue or query.
“A Game-Changer for Outreach Teams”
5.0
J
In the last 3 months
Jordi
Validated Reviewer
Marketing manager at
The boomerang company
- 1-50 employees
- Industry: Computer Software
Use cases:
Contact Center Outbound Call Tracking
What did you like?
Easy to use, with a large amount of data to analyze and unlimited calls, which makes it a very powerful tool for any outreach workflow. The interface is simple and intuitive, so you don’t need a steep learning curve to get started. It allows you to quickly extract insights, organize your outreach efforts, and improve decision-making based on real data.
Perfect for outreach teams that want to scale faster and in a more predictable way. It helps streamline processes, save time on manual tasks, and focus on what really matters: closing more deals and growing consistently.
What did you not like?
At first, it can be a bit difficult to understand all the features, especially if you’re new to this type of tool. There are quite a lot of options and settings, so it may feel overwhelming in the beginning. However, they have a well-structured onboarding process that guides you step by step and helps you get familiar with the platform quite quickly. Once you go through it, everything becomes much clearer and easier to use in day-to-day work.
Which problems are you solving with the product?
Fixes the biggest problem in outbound sales: scaling call outreach in Spain. Turns a messy, manual process into a structured system that allows sales teams to operate at high volume with predictable outcomes.
“Reliable app for daily calls”
5.0
M
In the last 3 months
Mohamed
Validated Reviewer
Guest communication at
Bulldogrealestate
- 1-50 employees
- Industry: Real Estate
Use cases:
Contact Center
What did you like?
We can do calls and everything is recorded for quality, all team could see the history of calls and listen to the recordings, we can easily perform and receive all kinds of international calls, that is what we like the most about Cloudtalk.
What did you not like?
Lautsprecher could be better, when I turn it on while on a call from the phone app, it does not reflect in cloud talk, so I need to open Cloudtalk itself to turn the loudspeaker on, it is not a problem for us, but could be definitely improved.
Which problems are you solving with the product?
We used to receive so many calls from guests directly to our phone numbers, we needed one place where we can see, record, and track all calls, CloudTalk simply offers that, so the advantage for us is that we can measure the quality of our customer service now, and thus, improve it.
“Easy-to-Use Calling Platform with Great Features”
5.0
K
In the last 3 months
KATHERINE
Validated Reviewer
Sales Manager at
Confidante Insurance
- 1-50 employees
- Industry: Versicherung
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 1 more
What did you like?
I like that the platform is very user-friendly, available in Spanish, and includes a mobile app. These features make it easy to manage business communications from anywhere.
What did you not like?
I would like more onboarding resources in Spanish and a smoother scheduling process for training sessions.
Which problems are you solving with the product?
CloudTalk helps me manage business calls, SMS, and customer communications from one platform. The main benefits have been improved productivity, easier lead management, and the flexibility to work from both my computer and mobile app.
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