Die besten AI Customer Support Agents im Vergleich

AI Customer Support Agents are specialized AI systems designed to autonomously manage and optimize customer interactions across multiple communication channels. Deeply integrated with CRM platforms, knowledge bases, and help desk tools, they streamline support workflows, accelerate response times, and deliver highly personalized experiences. Unlike traditional chatbots, AI Customer Support Agents operate independently and handle targeted customer service tasks — from automated ticket resolution to proactive customer outreach.

By combining automation, personalization, and intelligent decision-making, these solutions enhance service quality and reduce manual workload for support teams. Leveraging Natural Language Processing (NLP) and Machine Learning (ML), they understand complex queries in context, automate repetitive processes, and escalate issues to human agents when needed. AI Customer Support Agents are ideal for organizations looking to scale customer service operations efficiently while maintaining consistent quality across all touchpoints and channels.

To be included in the AI Customer Support Agents category, a solution should offer the following features and capabilities:

Deep integration with CRM, help desk, and knowledge management systems
NLP-powered language understanding and context-aware processing
Omnichannel communication across chat, email, and social media
Automated ticket handling and intelligent escalation workflows
Analytics, reporting, and performance monitoring tools

Was ist Leaping AI?

Leaping AI ist eine Voice-AI-Plattform, die sich an Unternehmen richtet, die ihre Call-Center-Prozesse automatisieren möchten. Die Software ermöglicht es, bis zu 70 % der eingehenden Anrufe ohne menschliches Eingreifen zu bearbeiten. Die Hauptfunktionen umfassen menschlich klingende Gespräche, Multi-Channel-Automatisierung und die Durchführung von Outbound-Kampagnen. Die Preisgestaltung erfolgt individuell, basierend auf dem spezifischen Anwendungsfall.

WILLMA

5.0 (1)

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No price information

(1 reviews)

melibo

4.8 (107)

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Price: Upon request

(107 reviews)

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melibo develops AI agents for e-commerce that automate order status, complaints, returns & more & integrate seamlessly into systems such as Zendesk, Shopify or weclapp.

BOTfriends

4.7 (51)

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Price: Upon request

(51 reviews)

Demo vereinbaren

BOTfriends is an AI Agent platform for creating chatbots, voicebots, and phonebots. It features AI capabilities, easy URL import for content creation, and human handover function.

LoyJoy

4.8 (41)

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Price: Upon request

(41 reviews)

LoyJoy AI Agents resolve customer requests end-to-end via chat and voice. Deployment in weeks. Fully compliant with GDPR, EU AI Act, DORA, and BFSG. Made in Germany.

Zendesk Support Suite

4.2 (97)

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Price: From 19.00 € / Customer service employee / month

(97 reviews)

Demo ansehen

Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.

Customization

Reporting

plus 14 more

Freshdesk

4.1 (47)

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Price: From 0.00 €

(47 reviews)

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Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.

Genesys Cloud CX

4.4 (15)

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Price: From 60.00 € / Month

(15 reviews)

Genesys Cloud is a contact center solution providing real-time information across channels like phone, email, chat, and social media.

Tidio

4.5 (11)

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Price: From 0.00 €

(11 reviews)

Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.

DIXA

4.2 (13)

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Price: From 39.00 € / User / month

(13 reviews)

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).

Reporting

Dashboards

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novofon.ai

5.0 (1)

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Price: From 0.10 € / Minute

(1 reviews)

novofon.ai is your AI phone assistant that answers calls 24/7, handles questions, and books appointments—flexible pay-per-use pricing, no subscription.

Recomaze AI

(0 reviews)

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No price information

(0 reviews)

CoSupport AI

(0 reviews)

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Price: From 0.04 $ / Message

(0 reviews)

What is CoSupport AI?

CoSupport AI is a purpose-built, all-in-one customer support automation platform designed to scale support operations for businesses with high interaction volumes. Utilizing a patented architecture, it ensures fast and accurate responses while eliminating the "hallucinations" common in general-purpose AI.

PULSE DeepConnect

(0 reviews)

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No price information

(0 reviews)

Mercury.ai

(0 reviews)

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No price information

(0 reviews)

Maven AGI

(0 reviews)

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No price information

(0 reviews)

Was ist Maven AGI?

Maven AGI bietet KI-Agenten für das Kundenerlebnis. Es richtet sich an Unternehmen, die ihre Kundeninteraktionen verbessern möchten. Die Plattform ermöglicht die Analyse von Kundenverhalten und die Personalisierung von Inhalten. Informationen zur Preisgestaltung sind auf der Website des Software-Anbieters verfügbar.

GPTBots.ai

(0 reviews)

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No price information

(0 reviews)

MessageMind

(0 reviews)

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No price information

(0 reviews)

Decagon

(0 reviews)

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No price information

(0 reviews)

Was ist Decagon?

Decagon ist eine Conversational-AI-Plattform, die es Anwender*innen ermöglicht, KI-Agenten zu erstellen, zu optimieren und zu skalieren. Sie richtet sich an Unternehmen, die ihre Kundenbetreuung durch KI verbessern möchten. Die Plattform bietet Funktionen wie Agent Operating Procedures (AOPs), Integrationen mit Support-Tools, A/B-Testing und Echtzeit-Qualitätssicherung. Decagon unterstützt Chat-, E-Mail- und Voice-Kanäle. Die Preisgestaltung ist nicht öffentlich verfügbar. Interessierte Anwender*innen können eine Demo anfordern.

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