LoyJoy

LoyJoy is a conversational-AI platform from Germany that unites chatbots, process automation with agentic AI, and live chat. Companies use LoyJoy to transform their digital processes into interactive customer experiences—from lead generation and product advice to fully automated customer service. Operation is GDPR-compliant within the EU. Our customers include brands such as Vaillant, TRUMPF, SCHOTT, Melitta, and Deutsche Telekom.

LoyJoy brings together three worlds that were previously separate:

1. Process design with BPMN
   Business teams can visually model workflows—no programming skills needed.

2. Agentic AI
   Seamlessly integrated into every conversation. LoyJoy combines structured process logic with agentic AI that can solve requests autonomously, even in multi-step flows when required. Using the Model Context Protocol (MCP), any tools and knowledge bases can be connected. The latest models—e.g., GPT-4.1, o4-Mini, o3—are available.

3. Live chat & escalation
   A human can take over whenever necessary. LoyJoy hands off the conversation with full context, history, and an AI summary—either in-chat or via ticketing, fully integrated.

The result: shorter project timelines, better user experiences, and clearly measurable success.

• Digital processes people actually enjoy
  Dialog instead of forms. LoyJoy turns complex processes into simple, guided conversations—personalized, easy to understand, and accessible everywhere.

• Automated consultation
  Whether product finder, configurator, or onboarding—the chatbot asks questions, analyzes answers, and delivers tailored results, even in multiple languages.

• Faster go-live, less IT dependence
  Thanks to no-code and ready-made templates, new use cases can go live in hours instead of months—directly by the business team.

• Full control and transparency
  Every interaction is measurable. LoyJoy offers conversion tracking, A/B tests, and analytics right on the platform, so every optimization is data-driven.

• Data protection and compliance? Done.
  LoyJoy is operated entirely in the EU and meets the highest security and privacy standards—GDPR, EU AI Act, DORA, the Barrier-Free Accessibility Strengthening Act (BFSG), and more.

LoyJoy is offered as SaaS with a monthly license. Pricing is predictable, scalable, and includes all features—no hidden costs, no maintenance overhead. Starting at €500 per month.

We want companies to create digital, truly intelligent customer experiences on their own—without compromising on quality, data protection, or time-to-market. LoyJoy makes it possible: start easily and grow step by step.