Who we are
LoyJoy is a Germany-based SaaS platform that combines chatbots, business process management (BPMN), generative AI, and live chat in one solution. Companies use LoyJoy to turn digital processes into engaging customer conversations — from lead generation and product selection to service requests and complaints. The platform runs GDPR-compliant in the EU. Brands like Vaillant, Melitta, and Deutsche Telekom rely on LoyJoy.
What makes LoyJoy stand out
LoyJoy connects three capabilities that are typically siloed
Process design with BPMN
Business teams can model workflows visually, with no coding required.
Generative AI
Built into every conversation. LoyJoy combines structured logic with real-time generative AI responses.
Live chat & agent handover
When needed, the conversation is handed over to a human — with full context, history, and AI summary included.
The result: faster go-live, better experiences, and measurable business outcomes.
What companies gain
Digital processes people actually enjoy
Forget static forms. LoyJoy turns complex interactions into simple, guided conversations — personalized, intuitive, and accessible anywhere.
Automate guidance and advice
From product finders to configurators and onboarding flows — the chatbot asks questions, analyzes answers, and delivers relevant results. Multilingual by design.
Faster rollouts, less IT dependency
Thanks to no-code tools and ready-to-use templates, new use cases can go live in days — built directly by business teams.
Full control and transparency
Every interaction is measurable. LoyJoy includes built-in conversion tracking, A/B testing, and analytics. Data-driven optimization made simple.
Privacy handled
LoyJoy runs fully in the EU and meets the highest data protection and security standards — no installation needed.
Pricing
LoyJoy is a SaaS product with a predictable monthly license. All features included. No hidden costs, no maintenance effort.
Our mission
We believe companies should be able to create digital customer experiences on their own terms — fast, compliant, and effective. LoyJoy makes that possible. Get started quickly, scale as you go.
