Reviews Terms & Conditions

General Terms of Use OMR Reviews

Note on the binding language version: This English text is a translation provided for convenience only. The legally binding version of these General Terms of Use is the German version, available at https://omr.com/de/reviews/nutzungsbedingungen. In the event of any discrepancy or conflict between the German and the English version, the German version shall prevail (see § 24 para. (4)).

These are the General Terms of Use of Software Reviews GmbH, Lagerstraße 36, 20357 Hamburg (hereinafter "OMR SR" or "Provider"), which govern the use of the review platform https://omr.com/de/reviews/ (hereinafter also "Platform") by users (hereinafter also "Authors"). Business relationships with providers of software and business services whose products and services can be reviewed on the Platform (hereinafter also "Customers" or "Vendors") are subject to separate arrangements and are not the subject of the following provisions.

§ 1 Operator, Scope and Point of Contact

(1) The operator of the Platform and therefore the contracting party of the users of this Platform is

Software Reviews GmbH, Lagerstraße 36, 20357 Hamburg, e-mail: info@omr.com

(2) These General Terms of Use contain the conditions and rules of conduct for the use of the Platform and for legal transactions and quasi-legal acts carried out between users and OMR SR. It is possible that additional conditions apply to certain special services. These are made available to users before use in the form of supplementary conditions. General terms and conditions or terms of use that deviate from these General Terms of Use are not valid unless OMR SR expressly agrees to them.

(3) The central point of contact pursuant to Art. 11 and Art. 12 of Regulation (EU) 2022/2065 (Digital Services Act, "DSA") for the authorities of the Member States, the Commission, the European Board for Digital Services and for users of the Platform is:

Software Reviews GmbH, Lagerstraße 36, 20357 Hamburg, e-mail: reviews@omr.com

Communication with the point of contact is possible in German and English. Communication takes place electronically; it does not require registration on the Platform.

§ 2 Definitions

(1) "Review" within the meaning of these General Terms of Use means all content entered by the user, including text content, "star ratings", graphics, video content or other forms of expression.

(2) "Users" within the meaning of these General Terms of Use are both consumers and traders, provided that they are not subject to the special general terms and conditions of OMR SR as Vendors. Consumers within the meaning of these General Terms of Use are natural persons who enter into legal transactions for purposes that are predominantly outside their trade, business or profession. "Traders" within the meaning of these General Terms of Use are natural or legal persons or partnerships with legal capacity who, when concluding the contract, are acting in the exercise of their commercial or independent professional activity.

(3) "Illegal content" means any information which, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State, irrespective of the precise subject matter or nature of the law in question (Art. 3(h) DSA).

(4) "Notice" means any communication to the Provider pursuant to Art. 16 DSA by which a person or entity draws attention to content on the Platform that they consider to be illegal.

(5) "Content moderation measures" means the activities of the Provider, whether automated or not, aimed in particular at detecting, identifying and addressing illegal content or information provided by users that is incompatible with the Provider's General Terms of Use, including measures that affect the availability, visibility and accessibility of such illegal content or information, e.g. demotion, demonetisation, disabling of access to or removal thereof, or that affect the ability of users to provide such information, e.g. the termination or suspension of a user's account.

§ 3 Description of Services

(1) Registration for the Platform, use of the Platform and the posting of own content, in particular reviews, are free of charge for users.

(2) The Platform is a review portal on which users can review (following an invitation or on their own initiative) software products and business services (hereinafter jointly "Products"). The reviews are intended to reflect as detailed and qualified a user experience as possible and to help other users make decisions. In addition to the review of the software or service itself, reviews may also incorporate user experiences based on aspects outside the actual use, relating to the Vendor, such as the availability and quality of customer support, response speed for technical problems, transparency of prices, additional costs and contract terms, invoicing and dunning, etc.

(3) A free registration by the user is required in order to submit reviews. Otherwise, the Platform can be used without registration. Use of the Platform is permitted only within the framework of the statutory provisions and these General Terms of Use.

§ 4 Registration

(1) The Platform can generally be used without registration. A member account is only required in order to submit a review. The user logs in to the Platform with the member account.

(2) If an account is required under paragraph 1 and the user does not already have one, the user must first register or, where applicable, complete an existing user account. Registration is possible by providing first and last name and e-mail address together with the choice of a password, or alternatively via LinkedIn or Google; when using LinkedIn or Google, their respective terms of use apply in addition. In addition, the user confirms the applicability of the General Terms of Use and the Privacy Policy. In the case of registration by e-mail, the Provider then sends the user an e-mail to verify the e-mail address, containing an activation link. With this e-mail, the Provider submits an offer to conclude a user agreement. The user accepts this offer by clicking the activation link. The user account is then activated and can be used in full. The Provider reserves the right to refuse registration without being required to give reasons.

(3) All information can be changed or supplemented by the user at any later time in the profile settings. The first name provided by the user is published together with the user's review.

(4) The password chosen by the user must be kept secret. In particular, the user must ensure that the access data does not fall into the hands of third parties who could then use the member account. In the event of loss of the password or in the event of suspicion that a third party has obtained knowledge of it or is using the user profile, the user is obliged to notify the Provider without undue delay. To protect against unauthorised access by third parties, the password should be changed at regular intervals.

(5) Natural persons with full legal capacity who are at least 18 years of age, as well as legal entities, may register as members. In the case of legal entities, registration must be carried out by an authorised representative. It is expressly prohibited to register a user account for third parties without their consent, as well as the use of several member accounts by one user. The Provider reserves the right to make admission conditional on the submission of suitable evidence (commercial register extract, business licence, official permits or authorisations).

(6) The data required for registration must be provided completely and correctly insofar as these are mandatory fields. Changes to the data provided must be notified by the member without undue delay or corrected in the profile settings. The member account is not transferable.

(7) The Provider reserves the right to make use of the service conditional on certain requirements, such as verification of the registration data.

§ 5 Contract Term

(1) The contract between the user and the Provider is concluded for an indefinite period. The contract may be terminated by either party at any time by notice in text form or by closing the account.

(2) The right to block member accounts remains unaffected.

§ 6 Invitation to Submit a Review and Reward

(1) Invitations to submit a review may be issued by OMR SR as well as by Vendors or service providers commissioned by them (e.g. agencies).

(2) Where a reward (e.g. a voucher) is offered for the submission of a review, the user receives the reward after submitting a complete, qualified review that complies with the guidelines. The granting of the reward is independent of the content and the rating of the review. Cash payment is not possible. Where offered and selected by the Customer, the reward may also take the form of a donation to a third party. In addition, the Provider reserves the right to replace the offered benefit with an equivalent benefit. Furthermore, in the event of suspected abuse, the Provider reserves the right to exclude the user from receiving the offered benefit.

§ 7 Principles for Reviews, Authenticity and Obligations to Cooperate

(1) Reviews must be based on the user's own, actual experience with the reviewed Product. Reviews without own usage experience are not permitted.

(2) In particular, the following are not permitted:

reviews of products of one's own company or of products of competitors of one's own company;
reviews for which remuneration or another benefit is granted or promised, the granting of which depends on the content or the rating of the review, as well as reviews that are covertly incentivised outside of § 6;
untrue statements of fact, abusive criticism, insults and other illegal content;
the disclosure of trade secrets or personal data of third parties without their consent;
multiple reviews of the same Product by the same user or via different accounts.

(3) Where conflicts of interest exist (e.g. a business relationship with the manufacturer of the reviewed Product going beyond mere use), the user must disclose these when submitting the review.

(4) The Provider checks reviews prior to publication for the identity of the user and compliance with these Terms of Use and the Reviews Guidelines (available at https://omr.com/de/reviews/reviews-richtlinien). Identity verification is carried out in particular via name and e-mail address or a linked LinkedIn account. The Provider is entitled to make the publication of a review conditional on further evidence of the usage experience.

(5) If a review is objected to by a third party (§ 12), the user is obliged to cooperate in the clarification and, upon request, to submit within a reasonable period suitable evidence of the underlying usage experience and of the disputed statements of fact (e.g. invoice, contract documents, customer number, correspondence, support tickets). The Provider treats this evidence confidentially and passes it on only to the extent described in § 12. If the user does not comply with the request in due time, the Provider is entitled to remove the review.

(6) If a review contains images, audio or video content that has been generated or altered by AI, the user must disclose this when submitting the review. The Provider is entitled to additionally label such content or, in the absence of disclosure, to remove it.

§ 8 Grant of Rights of Use

(1) The user grants the Provider the non-exclusive, transferable and sub-licensable right, unlimited in terms of content, territory and time, to use works uploaded to the Platform (in particular texts, and where applicable videos, images or graphics) free of charge, any number of times, without restriction as to content, territory and time, on all websites operated by the Provider. The Provider is entitled to present, publish, reproduce, distribute and rent out the works in online and offline networks, to digitise and store them electronically, to make them available to internal and external users and to use them for customary advertising.

(2) The transfer of rights under paragraph 1 above also covers websites of third-party operators to whom the Provider sublicenses the works, in particular the Customers of OMR SR.

(3) The user warrants that they are the author of the works or hold sufficient rights of use and exploitation of the works permitting the use within the meaning of § 8 (1) and (2).

§ 9 Use of Logos, Badges and Quotations

The user is not entitled to use logos, badges, trademarks or other protected symbols of the Platform without the prior express written consent of the Provider. This includes in particular, but not exclusively, use in digital or printed media, on websites, in social networks, in marketing materials or in other publications.

Furthermore, the user is prohibited, to the extent legally permissible, from publishing, reproducing, distributing or passing on quotations, content or statements that originate from the Platform or could be attributed to it, without the prior express written consent of the Provider.

A breach of this provision may result in legal action, including but not limited to injunctive relief, claims for damages and the assertion of other claims.

§ 10 Content Moderation

(1) The Provider checks reviews prior to publication for the authenticity of the source and compliance with these Terms of Use and the Reviews Guidelines (§ 7 para. (4)). No editorial control of the reviews as to completeness or accuracy takes place. Reviews are statements of the respective users; the Provider does not adopt them as its own.

(2) The Provider reviews content on a case-by-case basis, in particular following notices pursuant to § 11, following objections pursuant to § 12 or where it has specific indications of its own of infringements of these Terms of Use, the Reviews Guidelines or applicable law.

(3) To detect spam, multiple reviews and conspicuous patterns, the Provider is also entitled to use partially automated systems.

(4) The Provider is entitled to moderate and review reviews and their publication within the scope of its offering, where it deems this necessary. Corresponding content moderation measures are taken on a case-by-case basis by employees of the Provider. Depending on the nature and severity of the infringement, content moderation measures include in particular: the request for improvement, labelling, the restriction of visibility, temporary depublication during an ongoing review procedure, the final removal of the content, the exclusion from rewards and the suspension or termination of the user account (§ 18).

(5) In all content moderation measures, the Provider acts objectively, diligently, proportionately and without discrimination. In doing so, it takes into account the rights and legitimate interests of all parties involved, including the freedom of expression of users and the fundamental rights of affected third parties (Art. 14(4) DSA).

§ 11 Notice and Action Procedure

(1) Any person or entity may notify the Provider of content that they consider to be illegal. The notice can be submitted electronically, by e-mail to reviews@omr.com. Registration on the Platform is not required in order to submit a notice.

(2) In order for a notice to be processed, it must contain at least the following information (Art. 16(2) DSA):

a sufficiently substantiated explanation of the reasons why the content is considered to be illegal;
the exact electronic address (URL) of the content and, where necessary, further information enabling the identification of the content;
the name and e-mail address of the person or entity submitting the notice, except in the case of notices concerning offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
a statement confirming the good-faith belief of the person or entity submitting the notice that the information contained in the notice is accurate and complete.

(3) The Provider confirms receipt of the notice to the person or entity submitting it without undue delay, provided that contact details have been given.

(4) The Provider processes notices in a timely, diligent, non-arbitrary and objective manner. If the notice concerns a review whose illegality is not already apparent from the notice itself, the Provider carries out the review procedure pursuant to § 12. The Provider informs the person or entity submitting the notice of its decision without undue delay and, in doing so, refers to the available redress options (§s 14, 15). If automated means are used in processing, this is indicated in the notification.

(5) Notices give rise to actual knowledge within the meaning of Art. 6 DSA only where they are sufficiently precise and adequately substantiated to allow the Provider to establish the illegality without a detailed legal examination.

§ 12 Review Procedure for Objected-to Reviews

(1) In the event of objections to a review by third parties, the Provider will contact the Author and forward the objection to them. Together with the forwarding, the Provider requests the Author to submit a statement within a reasonable period. If the objecting party disputes the underlying business contact or specific statements of fact, the request also covers the submission of suitable evidence pursuant to § 7 para. (5).

(2) If no statement is submitted or if requested evidence is not provided in due time, the Provider will permanently delete the objected-to review.

(3) If the Author submits a statement in due time, the Provider will forward the statement to the objecting party, safeguarding the Author's data protection rights, and request a statement within a set period. Evidence provided by the Author is passed on only to the extent necessary for comprehensibility and, where possible, anonymised or redacted. If no statement is submitted in response, the objection is deemed to have been withdrawn. If a further statement is made, the Provider will decide on the merits of the objection and inform both parties of its decision.

(4) The Provider may temporarily depublish the objected-to review for the duration of the review procedure where this is appropriate given the nature and severity of the objection. Temporary depublication does not constitute a decision on the merits of the objection.

(5) Inventory or contact data of the Author is disclosed to the objecting party only where a statutory obligation or a court or official order so provides.

§ 13 Statement of Reasons for Moderation Decisions (Art. 17 DSA)

(1) Where the Provider takes a content moderation measure against a user (in particular the removal or restriction of visibility of a review, exclusion from rewards, suspension or termination of the account), the affected user receives a clear and specific statement of reasons, provided that the Provider is aware of the contact details required for this.

(2) The statement of reasons contains in particular:

the type of measure and its territorial and temporal scope;
the relevant facts and circumstances, including whether the measure is based on a notice pursuant to § 11 or on the Provider's own findings;
where applicable, information on the use of automated means in the decision-making;
for measures relating to illegal content, the legal basis; for measures relating to infringements of these Terms of Use or the Reviews Guidelines, the respective contractual basis;
information on redress: the internal complaint procedure (§ 14), out-of-court dispute settlement (§ 15) and recourse to the ordinary courts.

(3) The obligation to state reasons does not apply in the case of misleading high-volume commercial content (Art. 17(2) DSA) or in the case of official orders prohibiting the provision of information.

(4) The Provider submits decisions and statements of reasons in anonymised form to the transparency database of the European Commission (Art. 24(5) DSA).

§ 14 Internal Complaint-Handling System (Art. 20 DSA)

(1) Users whose content or accounts are affected by a content moderation measure, as well as persons and entities whose notice pursuant to § 11 has not led to a measure, may lodge a complaint against the Provider's decision.

(2) The complaint can be lodged within six months of receipt of the decision, electronically and free of charge, in particular by e-mail to reviews@omr.com. If the Provider additionally provides a complaint form, the complaint may also be lodged via that form.

(3) Complaints are processed in a timely, non-discriminatory, diligent and non-arbitrary manner. The decision on the complaint is taken under the supervision of qualified staff and not solely on the basis of automated means.

(4) If the review shows that the complaint is justified, the Provider reverses the measure concerned without undue delay. The Provider informs the complainant of its reasoned decision without undue delay and refers to the possibility of out-of-court dispute settlement (§ 15) as well as to other redress options.

§ 15 Out-of-Court Dispute Settlement (Art. 21 DSA)

(1) Users and persons or entities to whom decisions within the meaning of §s 13, 14 are addressed have the right to select a certified out-of-court dispute settlement body pursuant to Art. 21 DSA to resolve disputes concerning those decisions. The Provider informs of this possibility in its decisions.

(2) The Provider cooperates with the dispute settlement body selected in accordance with Art. 21 DSA. The decision of the dispute settlement body is not binding on either party.

(3) The right to bring proceedings before the ordinary courts remains unaffected by the provisions of §s 14 and 15.

§ 16 Measures against Misuse and Abusive Notices (Art. 23 DSA)

(1) The Provider suspends, for a reasonable period of time and after prior warning, the provision of its services to users who frequently provide manifestly illegal content.

(2) The Provider suspends, for a reasonable period of time and after prior warning, the processing of notices (§ 11) and complaints (§ 14) from persons, entities or complainants who frequently submit manifestly unfounded notices or complaints.

(3) When deciding on a suspension, the Provider assesses all facts and circumstances of the individual case, in particular the absolute number and the relative proportion of manifestly illegal content or manifestly unfounded notices within a given period, the severity of the misuses and their consequences, and any discernible intention. The suspension is substantiated; its duration is determined on a case-by-case basis.

(4) The user may lodge an internal complaint against the decision. The user may turn to out-of-court dispute settlement bodies or to the ordinary courts.

§ 17 Recommender Systems and Sorting of Reviews (Art. 27 DSA)

(1) Reviews on the product pages are displayed by default in a recommendation-based order ("Recommended by OMR"). The main parameters of this sorting are the number of reviews, the average rating and the recency of the reviews themselves. These parameters are decisive because they are intended to give other users a decision-making basis that is as meaningful and up-to-date as possible.

(2) Users can change the sorting at any time (in particular by publication date or rating) and filter reviews, in particular by star rating, company size and use case, as well as via a keyword search.

(3) The order of reviewed Products within a category, as well as the awarding of distinctions (badges, top lists), is based by default on the OMR Score. The main parameters of the OMR Score are the average rating of the Product, the number of reviews published in the category and their recency. The average rating is the primary factor. The number of reviews is taken into account because an average reflects user satisfaction more reliably in statistical terms as the number of reviews increases; as the number of reviews rises, the influence of the number decreases accordingly. Users can change the sorting within a category (OMR Score, rating, number of reviews, alphabetical) and filter Products, in particular by star rating and market segment.

(4) The placement of Products in rankings and the order of reviews cannot be influenced by payments to the Provider. Sponsored content (e.g. editorial contributions) is labelled as such on the Platform.

(5) For business services, reviews that originate from external sources and were not submitted via the Platform currently also feed into the OMR Score and into the sorting of the reviews. Such external reviews are labelled as such and do not undergo the authenticity check pursuant to §s 7 and 10. For software products, external reviews are not taken into account. For business services, no distinctions (badges, top lists) are currently awarded.

§ 18 Blocking of Users, Deletion of Content

(1) The Provider has the right to permanently block users and to refuse renewed access to the Platform. Permanent blocking by the Provider is possible in particular in the case of serious infringements of these General Terms of Use or the Guidelines, as well as in the case of serious infringements of the prohibition on posting inadmissible content. Furthermore, permanent blocking may be considered for another important reason, in particular in the case of loss or suspected misuse of the access data by a third party. The permanent blocking is communicated to the user in text form.

(2) Serious infringements within the meaning of paragraph 1 are in particular: the posting of reviews without own usage experience (§ 7 para. (1)), reviews against remuneration or on behalf of third parties (§ 7 para. (2) no. 2), reviews by means of untrue statements of fact, abusive criticism, insults and other illegal content (§ 7 para. (2) no. 3), the repeated breach of obligations to cooperate (§ 7 para. (5)), the use of several accounts (§ 4 para. (5)) and criminal content.

(3) The obligations to state reasons pursuant to § 13 and the redress options pursuant to §s 14, 15 apply to blockings and deletions.

§ 19 Liability of the Provider

(1) The Provider is liable subject to the following limitations in accordance with the statutory provisions: The Provider is liable without limitation for damages arising from injury to life, body or health, for damages caused intentionally or by gross negligence, for damages arising from the absence of a guaranteed characteristic, and in accordance with the Product Liability Act. In the case of slightly negligent breach of essential contractual obligations, the Provider is liable only for the foreseeable damage typical of the contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the user may regularly rely (cardinal obligations). In all other respects, the Provider's liability for slightly negligently caused damages is excluded.

Insofar as damages of the user result from the loss of data, the Provider is liable for this only to the extent that the damages would also have occurred with regular data backup by the user that is reasonable and technically possible. The above provisions on unlimited liability and on liability for the breach of essential contractual obligations remain unaffected.

(2) The Provider is not liable for the quality, completeness, accuracy, reliability or credibility of the reviews posted by users, insofar as these are third-party content. These reviews do not constitute expressions of opinion of the Provider; in particular, the Provider does not adopt the content of the users as its own.

§ 20 Liability of the User

(1) The user is responsible for all reviews, contributions and content of their user profile that they post. Statutory obligations of the Provider, in particular obligations to check, notify, respond and remove, remain unaffected.

(2) The user indemnifies the Provider and/or its vicarious agents against claims by third parties asserted against the Provider and/or its vicarious agents on the basis of reviews posted by the user, the use of the rights granted by the user, or on the basis of an infringement attributable to the user of personality rights, copyrights, trademark rights or other rights of third parties or other illegal content (contributions, comments, user profile content, offers, etc.).

(3) The indemnification also covers the necessary court and out-of-court costs of legal defence incurred by the Provider and/or its vicarious agents as a result, but only up to the amount of the statutory fees, insofar as the Provider was entitled to consider these costs necessary in the circumstances. The user will support the Provider in defending against such claims to a reasonable extent, in particular by providing pertinent information and submitting available documents. A prerequisite for the indemnification is that the Provider informs the user without undue delay of the assertion of claims and gives the user the opportunity to comment. The Provider will give appropriate consideration to the user's legitimate interests and pertinent suggestions in the legal defence. However, the Provider is not obliged to follow the user's instructions insofar as these are manifestly futile, unreasonable, unlawful or incompatible with the Provider's own legitimate interests. There is no indemnification insofar as the third-party claims are based on unlawful conduct of the Provider itself, its legal representatives or vicarious agents.

§ 21 Data Protection

(1) The collection of user data serves to be able to offer a user-friendly, efficient and secure internet service.

(2) All information on data protection and data security can be found in the Provider's Privacy Policy.

(3) By concluding the contract, the user agrees that they have read and accepted the Provider's Privacy Policy.

§ 22 Changes to Functions, Assumption of Contract

(1) The Provider reserves the right to continuously edit, update, expand, restrict or discontinue individual functions of the Platform.

(2) The Provider is entitled to transfer its rights and obligations under this contractual relationship, in whole or in part, to a third party with a notice period of four weeks. The user is entitled to terminate the user agreement at any time.

§ 23 Amendments to the General Terms of Use

(1) The Provider is entitled to amend these General Terms of Use for objective reasons. These include in particular the technical further development of the Platform, security requirements, new or amended functions, protection against misuse and protection of integrity or the Platform, or a change in the legal situation, including a change in the case law of the highest courts.

(2) The amendments and the new General Terms of Use are communicated to the user by e-mail. The new General Terms of Use are deemed to have been agreed if the user does not object to their validity within six weeks of receipt of the e-mail. The objection must be made in text form. In the e-mail, the Provider will separately point out the possibility of objection, the deadline, the form and the consequences of inaction. If the user objects to the amendments, the Provider is entitled to terminate the contractual relationship with immediate effect.

§ 24 Final Provisions

(1) The contractual relationship between the user and the Provider, as well as these General Terms of Use, are governed exclusively by the law of the Federal Republic of Germany. The application of German private international law is excluded.

(2) The mandatory consumer protection provisions applicable in the state in which the user has their habitual residence remain applicable, provided that they offer the user more extensive protection.

(3) Insofar as the user is a trader within the meaning of the German Civil Code (BGB), a legal entity under public law or a special fund under public law, the registered office of the Provider in Hamburg is the exclusive place of jurisdiction for all disputes arising from the user agreement and these General Terms of Use.

(4) These General Terms of Use are also made available in an English translation for convenience. The German version is the legally binding version. In the event of any discrepancy or divergence in interpretation between the German and the English version, the German version shall prevail.

Last updated: 10 July 2026