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Zendesk Support Suite Costs

4.2 (97 reviews)

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Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.

Zendesk Support Suite Pricing

Last edited: September 2025

Support Team
€19.00/ Customer service employee / month
1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.
Ticketing system
Email
Contact form and Web Widget
Facebook and X
Unified Agent Workspace across channels*
Customer details and conversation history
Predefined responses with macros
Customised business rules with triggers and automations
Prebuilt analytics dashboards
Prebuilt apps and integrations
On-demand training sessions and best practice
Online support from the Zendesk team
Suite Team
€55.00/ Customer service employee / month
3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.
Support Team, plus
AI agents
Customer and internal knowledge base
Google Analytics for help centre
Messaging with live chat capabilities
Proactive messaging to customers
Social messaging including Instagram, WhatsApp, Slack and more
Phone support with call routing
Automated phone ticket creation
Voicemail and call recording
Text messaging**
Suite Professional
€115.00/ Customer service employee / month
6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.
Suite Team, plus
Live and customised analytics
Skills-based routing
Side conversations
Customer satisfaction ratings (CSAT) and surveys
Service level agreements (SLA)
View and comment-only access with Light agents
Multiple ticket forms
Customer self-service portal
Business hours
Interactive voice response (IVR, phone trees)
HIPAA enabled
Data location options
Multilingual support and content
Suite Enterprise
Upon request
Speak with our experts to customise a solution that fits your needs.
Suite Professional, plus
Sandbox
Customised agent roles
Content blocks
Audit logs
Approval workflows
Dynamic, contextual workspaces
Extended queue size and wait times
Up to 300 help centres
Ticket queues to avoid agents cherry-picking
Business rules analysis
Visual data alerts

Support Team

€19.00/ Customer service employee / month

1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Ticketing system

Contact form and Web Widget

Facebook and X

Unified Agent Workspace across channels*

Customer details and conversation history

Predefined responses with macros

Customised business rules with triggers and automations

Prebuilt analytics dashboards

Prebuilt apps and integrations

On-demand training sessions and best practice

Online support from the Zendesk team

Suite Team

€55.00/ Customer service employee / month

3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Support Team, plus

AI agents

Customer and internal knowledge base

Google Analytics for help centre

Messaging with live chat capabilities

Proactive messaging to customers

Social messaging including Instagram, WhatsApp, Slack and more

Phone support with call routing

Automated phone ticket creation

Voicemail and call recording

Text messaging**

Suite Professional

€115.00/ Customer service employee / month

6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Team, plus

Live and customised analytics

Skills-based routing

Side conversations

Customer satisfaction ratings (CSAT) and surveys

Service level agreements (SLA)

View and comment-only access with Light agents

Multiple ticket forms

Customer self-service portal

Business hours

Interactive voice response (IVR, phone trees)

HIPAA enabled

Data location options

Multilingual support and content

Suite Enterprise

Upon request

Speak with our experts to customise a solution that fits your needs.

Suite Professional, plus

Sandbox

Customised agent roles

Content blocks

Audit logs

Approval workflows

Dynamic, contextual workspaces

Extended queue size and wait times

Up to 300 help centres

Ticket queues to avoid agents cherry-picking

Business rules analysis

Visual data alerts

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