Listed in the following categories:
Zendesk Support Suite
4.2 (97 reviews)
Verified profile
This is how users rate the product
8.8
Ease of use
Customer Service
Average: 8.9
9
Meets requirements
Customer Service
Average: 9.1
8.3
Customer Support
Customer Service
Average: 9
7.8
Ease of setup
Customer Service
Average: 8.7
Related Links
Visit Zendesk
Contact the provider
Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
Zendesk Support Suite Features
Item 1 of 5
Platform
Customization
Reporting
Dashboards
Ticket and case management
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Communication channels
Email to case
Live chat support
Customer portal
Internal use
Customization
Self-service experience
Knowledge base
Zendesk Support Suite Reviews (97)
AI-generated summary
What users say about Zendesk Support Suite
Based on 97 reviews
Zendesk is widely appreciated for its efficient ticket management, which streamlines customer support and internal communication. Many find the platform user-friendly, praising its intuitive interface and ease of implementation. However, some users report that the pricing can be high, especially as the number of agents increases. Others mention occasional issues with functionality, such as problems with integrations or displaying images. Despite these drawbacks, Zendesk helps businesses centralize customer interactions, improve team collaboration, and enhance overall customer satisfaction.
Do summaries like this help you?
You’re seeing a preview version of our AI-assisted summary.
Your feedback helps us to improve this feature.
Filter and sorting
There are currently no reviews that match your criteria.
Get in contact
Alternatives to Zendesk Support Suite
Item 1 of 8