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HubSpot Service Hub
4.4 (45 reviews)
Verified profile
This is how users rate the product
8.8
Ease of use
Customer Service
Average: 8.9
9.1
Meets requirements
Customer Service
Average: 9.1
9
Customer Support
Customer Service
Average: 9
8.4
Ease of setup
Customer Service
Average: 8.7
Awards
Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
HubSpot Service Hub Features
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Platform
Reporting/dashboards
Workflow capability
Notifications
Scalability
User, role, and access management
Data security
Performance & reliability
Ticket and case management
Ticket creation user experience
Ticket response user experience
Workflow
Attachments/screencasts
Communication channels
Email to case
Customer information
Customer monitoring
Customer profiles
Conversational platform
Personalization
HubSpot Service Hub trusted partner network
business4you
business4you AG is a full-service marketing provider based in Biel, specializing in the needs of KMUs
made2GROW
made2GROW is your HubSpot agency for smart CRM implementation, SEO, sales automation, and AI-supported processes – focused on B2B, SaaS, and industry.
kkvision
kkvision offers customized solutions in the areas of CRM, business automation, and the digitalization of business processes. Consulting and implementation are always carried out wi
Growth Ninjas
The Growth Ninjas are experts in HubSpot, CRM strategy and process automation – for scalable growth in the B2B sector
HubSpot Service Hub Downloads
- Next-generation customer service - with conversational AI
1.6 MB Download
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HubSpot Service Hub Reviews (45)
AI-generated summary
What users say about HubSpot Service Hub
Based on 45 reviews
HubSpot Service Hub is praised for its user-friendly interface and seamless integration with the HubSpot CRM, which improves team overview and customer satisfaction. Many appreciate its ability to centralize customer communication and automate tasks like ticket assignment. However, some find the pricing expensive and the initial setup time-consuming. A few users reported missing key features, such as concurrent agent editing lock, and limitations in customization options.
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