Listed in the following categories:
Zoho Desk
4.3 (21 reviews)
Verified profile
This is how users rate the product
8.7
Ease of use
Customer Service
Average: 8.9
9
Meets requirements
Customer Service
Average: 9.1
8.9
Customer Support
Customer Service
Average: 9
8.1
Ease of setup
Customer Service
Average: 8.7
Related Links
Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
Zoho Desk is part of the following Suites
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Screenshots & Videos
Zoho Desk Features
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Platform
Customization
User, role, and access management
Reporting
Dashboards
Ticket and case management
Ticket creation user experience
Ticket response user experience
Workflow
Automated response
Sla management
Attachments/screencasts
Ticket collaboration
Customer/contact database
Communication channels
Customer portal
Email to case
Internal use
Customization
Features
Connections
Customer support
Case management
Customer support portal
Knowledge base
Support analytics
Call center features
Marketing automation
Campaign management
Lead management
Email marketing
Marketing roi analytics
Mobile & social
Mobile user support
Social collaboration features
Social network integration
Reporting & analytics
Reporting
Dashboards
Forecasting
Sales automation
Contact & account management
Opportunity & pipeline mgmt.
Task / activity management
Territory & quota management
Desktop integration
Product & price list management
Quote & order management
Customer contract management
Partner relationship mgmt. (prm)
Zoho Desk Pricing
Last edited: July 2024
Zoho Desk Reviews (21)
AI-generated summary
What users say about Zoho Desk
Based on 21 reviews
Zoho Desk is appreciated for its comprehensive ticketing and customer communication management, centralizing requests from multiple channels. Many find the interface intuitive and customizable, with good integration capabilities. However, some users report the initial setup can be overwhelming due to the extensive features. Others mention occasional delays in UI updates and a desire for a longer trial period. Despite these drawbacks, Zoho Desk helps streamline customer support, improve team collaboration, and enhance overall customer satisfaction.
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