BOTfriends

BOTfriends is a Conversational AI platform developed for deployment in companies with a high volume of service requests. It is designed to make the creation of chatbots, phonebots, and voicebots straightforward and efficient. A key feature of the platform is its advanced generative AI capabilities, which enable the rapid and smooth development of bots. Users can simply import the URL of their Help Center or FAQ pages into BOTfriends, after which the platform automatically handles the necessary steps to create a ready-to-use chatbot. The platform can also process extensive documents such as PDFs to provide the information base for the bots.

An important aspect of the platform is the Human-Handover function, which allows conversations to be handed over to real employees as needed, ensuring optimal customer service.

In addition, comprehensive customization options and API integrations allow for individual customization of the bots and their integration into existing corporate systems and processes. Analytical data contribute to the ongoing improvement of the bots.

BOTfriends is particularly suitable for companies that manage a large volume of customer inquiries, such as in tourism, e-commerce, and energy providers and municipal utilities.

• Powerful Generative AI
• Human Handover Function (Transfer from chatbot to live chat with real service staff)
• Creation of request intents using Generative AI
• Omnichannel: The created bot can be played out on any channel
• Intuitive Drag & Drop interface to model the flows/knowledge base
• Import of Knowledge Base, PDFs or website URLs, based on which a chatbot is created in a few minutes.
• Seamless integration into numerous tools via API
• Chat widget for the website can be fully adapted to the corporate design
• Customization of the chatbot's Tone of Voice

• Personal Customer Success Manager
• Support with system integration (e.g. SAP or other industry tools)
• Personal consultation tailored specifically to the individual use case
• Regular office hours together with other BOTfriends customers and Success Managers with open exchange + information on product renewals and best practices
• GDPR compliant handling of sensitive data

• No hidden costs
• No limitation on the topics / request intents
• No limitation on languages
• No limitation on users and subusers
• No limitation on integrations