Genesys Cloud CX

Genesys Cloud is a software solution for contact centers. It is aimed at small and medium-sized businesses in various industries as well as larger branches that rely on the omnichannel all-in-one solution. Genesys Cloud improves customer communication through a single, simple, and intuitive user interface for all customer service staff – management, IT, and agents. The agile platform provides real-time information across the channels of choice – whether it's a phone, email, website, chat, social media, or bots. Genesys Cloud is supposed to offer various advantages of a pure cloud-based platform: deployment is possible within minutes, new channels and functions can be adjusted and added at any time. Genesys Cloud can be easily and quickly adapted to new requirements within the company. Unified reports and analyzes, quality management, cross-channel personnel planning, full integration with existing solutions, artificial intelligence, and automation functions, as well as video chat and bots, ensure a personalized service. Genesys offers flexible pricing in three different tiers: Genesys Cloud 1 starts at 60 euros per month or 0.55 euros per hour. Genesys Cloud 2 can be used for 88 euros per month or 0.80 euros per hour and Genesys Cloud 3 for 112 euros per month or 1.01 euros per hour.