telegra

The telegra Call Center Software offers extensive functionalities for use in service organizations or sales units.

Incoming contact requests via the channels of phone, email, and chat can be routed through the software and delivered to the appropriate employees for processing. Similarly, outbound campaigns can also be comprehensively handled.

The focus is on increasing efficiency while simultaneously improving customer experiences - across all channels:

• Phone calls, writing emails, and chats: All in one interface.

• Connection with existing CRM or ticketing systems: All information is directly available.

• Clever hotline features for better phone service: Virtual waiting fields and call-back features.

• AI-supported Agent Assist: The system delivers the relevant information in real time and provides it to the employee during the conversation (expected to be available from Q4/24).