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Call Center Infrastructure (CCI)

Daktela

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What is Daktela?

Daktela is an all-in-one software solution for customer service. It offers features such as CRM, real-time dashboard, ticketing, and more. It is aimed at companies that want to optimize their customer communication. The software allows the processing of voice services, emails, web chats, SMS, and social media communication in a single application. In addition, it offers advanced features such as CRM, real-time dashboard, and much more. Pricing varies depending on the chosen modules and the number of users.

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Ease of use

Call Center Infrastructure (CCI)

Average: 9.3

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Meets requirements

Call Center Infrastructure (CCI)

Average: 9.3

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Customer Support

Call Center Infrastructure (CCI)

Average: 9.2

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Ease of setup

Call Center Infrastructure (CCI)

Average: 9.1

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Daktela Pricing

Pricing details

Last edited: February 2025

Voice

€30.00/ User / month

Eingehende und ausgehende Anrufe

Erweiterte Anrufweiterleitung an den am besten geeigneten Vermittler

Automatische Anrufaufzeichnung

(14 Tage Aufbewahrung inbegriffen)

Email

$30.00/ Month

Mehr als nur ein E-Mail-Client

Unbegrenzte Anzahl von angeschlossenen E-Mail-Adressen

Automatische Verteilung an den am besten geeigneten Betreiber

Webchat

€15.00/ Month

Skalierbarer Chatbot

Erweiterte Chat-Interaktionsanpassung

Click-to-Call-Funktionalität

Kommunikation in Echtzeit

SMS

€12.00/ User / month

Zwei-Wege-Kommunikation

Automatische Verteilung an den am besten geeigneten Mitarbeiter

Automatische Antworten

Fortschrittliches Vorlagensystem

Social

€25.00/ User / month

Facebook Messenger

Viber

Instagram Direct Messenges

WhatsApp Business

Verwaltung von Facebook- und Instagram-Kommentaren

Erweitertes Templating-System

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