B2B E-Commerce Agencies

B2B e-commerce agencies are specialised service providers that help manufacturers, wholesalers and industrial companies build and operate digital sales channels for business customers. Unlike consumer commerce, B2B shops handle customer-specific prices and terms, large assortments, approval workflows and repeat orders. The goal is to relieve sales and inside sales teams, digitise ordering processes and give business customers reliable self-service.

B2B e-commerce agencies take care of the concept, technical implementation and further development of B2B shops and customer portals. Integration with existing systems such as ERP, PIM and CRM is central, so that product data, prices, availability and orders flow consistently. They often work with platforms such as Shopware, Spryker, Intershop, SAP Commerce, Adobe Commerce or OroCommerce.

Typical tasks and services of a B2B e-commerce agency include:

• Strategy and platform selection: Analysis of sales processes and selection of a suitable B2B commerce platform.
• B2B shop and portal development: Implementation of B2B shops and customer portals with customer groups, roles, approvals and quick order.
• System integration: Connection of ERP, PIM, CRM and inventory management as well as interfaces such as OCI punchout and EDI.
• Process digitisation: Digitisation of quoting, ordering and reordering as well as self-service functions for business customers.
• Operations and further development: Hosting, maintenance, performance optimisation and continuous extension of the B2B shop.