communicode

communicode – building digital bridges

The agency is based in Essen and was founded in 2003. Around 100 specialists and creative people work to develop digital solutions for companies in industry and commerce - strategic, user-centered and future-oriented.

The focus is on the development and implementation of individual digital strategies in the areas of e-commerce & omnichannel, customer experience, product information management and marketing automation - in both the B2B and B2C environments. The goal: convincing customer experiences that strengthen brands and deliver measurable success. At the beginning of every project there is a deep understanding of the brand, business model and market environment. On this basis, digital concepts are created that are converted into sustainable solutions using technological competence, creativity and entrepreneurial thinking.

Whether strategy, consulting, UX conception or software development – ​​interdisciplinary teams work closely together at communicode. Agile project management and open communication ensure transparency in the process and fast, tangible results. The requirements are translated together into development-ready use cases and further developed taking current trends and technologies into account.

For the technical implementation, communicode uses established products such as SAP, Shopware, emporix, CELUM, ATAMYA and Contentserv. This results in tailor-made, integrated solutions. The offering is complemented by customer service, operations and SLA services for reliable and scalable use.

The focus of all services is people – as users of digital applications and as partners in collaboration. communicode thinks in solutions that connect: people with brands, companies with markets, visions with technologies. Numerous international brands such as Medion, Hörmann, Vorwerk and Turck have been relying on communicode's expertise for years - for sustainable growth in the digital space.

Additional Services & Offerings:

Strategic Consulting & Digital Transformation:

• Development of digital strategies
• Business and brand analysis
• Consulting on business models and digital processes
• Roadmaps for digital transformation

E-Commerce & Omnichannel Solutions:

• Concept and implementation of online shops (B2B & B2C)
• Integration of omnichannel strategies
• User-centered design & conversion optimization
• Interfaces to ERP, CRM, PIM, and payment systems

Product Information Management (PIM):

• Introduction and optimization of PIM systems
• Data modeling and structuring
• Consulting on systems like CELUM and Contentserv
• Efficient management of product information across all channels

Content Management & Customer Experience:

• Setup and maintenance of CMS-based platforms
• Personalization and customer journey mapping
• UX/UI design and usability optimization
• Content strategy & editorial management

Marketing Automation & Digital Marketing:

• Automated campaign management
• Target group analysis & personalization
• Integration of marketing platforms
• SEO, SEA, social media & newsletter marketing

Software Engineering & Custom Development:

• Tailor-made software solutions
• Frontend and backend development
• API and system integration
• Use of modern technologies & frameworks

Operations, Support & Service-Level Agreements:

• Hosting and operation of digital platforms
• Technical support and monitoring
• SLA-based services for stability and security