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Aircall

3.9 (35 reviews)

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What is Aircall?

Aircall is a Voice Over IP telephone software (VoIP) that is focused on corporate users. In particular, through its ability to link with other systems, Aircall can be an important part of a customer service system. Using API, the system can quickly be connected with Salesforce, Intercom, HubSpot, Zendesk, Help Scout, Zapier, Freshdesk, Slack, and many other tools. This means that during phone calls, users have all the useful information and/or additional functions that are relevant to their context readily available. The benefits of Aircall can always be monitored and optimized using analytics functions. The French developing company, Aircall SAS, offers its solution in two standard bundles between 30 and 50 Euros per user per month. Additionally, there is the option to have a customized package put together. In any case, a free trial is possible.

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This is how users rate the product

9.1

Ease of use

Customer Service

Average: 8.9

8.6

Meets requirements

Customer Service

Average: 9.1

7.9

Customer Support

Customer Service

Average: 9

8.8

Ease of setup

Customer Service

Average: 8.7

Screenshots & Videos

Aircall Features

Basic communication

Phone calls

Conference calls

Desk-to-desk calls

Advanced features

Hold music

Voip number

Access

Software pairing

Browser extension

Individual download

Channels

Voice

Functions

Session routing

Session queuing

Concurrent calling

Administrative

Session summary notes

Administrator access

Reporting & dashboards

Aircall Pricing

Pricing details

Last edited: March 2025

Essentials

€30.00/ User / month

Grundlegende Funktionen für einfach zu bedienende & für nahtlos integrierte Telefonate. Mindestens 3 Benutzer. Preis pro Monat bei jährlicher Abrechnung.

Unbegrenzte Anzahl eingehender Anrufe

1.000 Minuten für ausgehende inländische Anrufe pro Nutzer im Monat

Über 100 Integrationen und Zugang zur API

Gesprächsaufnahmen

Sprachmenü (IVR)

Voicemail

Click-to-Dial (Rufnummern mit 1 Klick wählen)

Telefonischer Aircall Kundensupport

Unbegrenzte Anzahl an zeitgleichen Anrufen

Professional

€50.00/ User / month

Fortgeschrittene Lösung, um Ihre Produktivität und Performance zu steigern. Mindestens 3 Benutzer. Preis pro Monat bei jährlicher Abrechnung.

Alle Essentials-Funktionen

Unbegrenzte Anzahl ausgehender Anrufe inländisch

Salesforce Integration

Komplexe Berichte & Datenanalysen

Live Call Monitoring (in Anrufe lauschen)

Tags für Anrufe sind erforderlich

Erweiterte Support-Funktionen wie Warteschleifen mit Rückruf

Erweiterte Funktionen für Sales-Teams inklusive Power Dialer

Persönlicher Account Manager

Custom

Upon request

Ein Paket, das speziell auf Ihre Bedürfnisse zugeschnitten ist. Mindestens zehn Benutzer.

Alle Professional-Funktionen

Unbegrenzte Anrufe weltweit

Kundenspezifische Analysen

Kundenspezifisches Onboarding

Zugang zum API Developer Support

Service-level agreement (“Dienstleistungs-Güte-Vereinbarung”)

Aircall Reviews (35)

AI-generated summary

What users say about Aircall

Based on 35 reviews

Aircall is praised for its user-friendliness, easy setup, and seamless CRM integrations, particularly with Salesforce and Hubspot. Many appreciate its ability to facilitate remote work by eliminating the need for desk phones and enabling calls from anywhere. However, some users report occasional connectivity issues, app crashes, and difficulties with headset connections. A few find the customer service unresponsive and note that the pricing can be high for smaller businesses.

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Aircall Content

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