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DIXA

4.2 (13 reviews)

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What is DIXA?

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
We help customer service leaders to create effortless experiences for customers and teams - that unlock loyalty.

Dixa's platform combines powerful AI with a human touch to deliver highly-personalized service experiences.

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Tink, Contorion, Lingoda, LILLYDOO, and Celebrate company.

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This is how users rate the product

Ease of use

Customer Service

Average: 8.9

8.6

Meets requirements

Customer Service

Average: 9

8.7

Customer Support

Customer Service

Average: 8.9

8.7

Ease of setup

Customer Service

Average: 8.7

Screenshots & Videos

DIXA Features

Platform

Reporting

Dashboards

Ticket and case management

Automated response

Sla management

Attachments/screencasts

Ticket collaboration

Customer/contact database

Communication channels

Email to case

Live chat support

Voice

Functions

Session routing

Session queuing

Administrative

Session summary notes

Reporting & dashboards

Conversational platform

Personalization

DIXA Pricing

Pricing details

Last edited: January 2025

Essential

€39.00/ User / month

Beginnen Sie damit, Ihren Kundenstamm mit diesen grundlegenden Dienstleistungen anzusprechen und aufzubauen.

Dixa Messenger als Kanal

Konversations-Zeitleiste

Intelligente Weiterleitung

Angebote

Erweiterte Suche

Nebengespräche

Notizen und Tags

Übertragungen

Analytik

Aktivitätsprotokoll

Daten-Export

Integrationen

Mobiles SDK

Anpassbare Kontaktformulare

Kontakt-Formular-API

Kontakte

Konversationsübersicht

Growth

€89.00/ User / month

Erfreuen Sie Ihre Kunden und erhöhen Sie die Kundenbindung durch personalisierten Service in großem Umfang.

Alle Essential-Funktionen

Alle Kanäle (Telefon, E-Mail, Dixa Messenger, Live Chat, SMS, Facebook Messenger, Instagram, Twitter, Whatsapp und Kontaktformulare)

Externe Wissensdatenbank

CSAT-Messung für Live-Chat, E-Mail und Dixa Messenger

Rückruf

Spracherkennung

Geplante Konversationen

Agententeams

Unbegrenzte benutzerdefinierte Karten

Geschäftskritische Integrationen

Ultimate

€139.00/ User / month

Schaffen Sie dauerhafte Kundenbindung mit fortschrittlichen Automatisierungen und wissensbasiertem Service.

Alle Growth-Funktionen

Routing mit externen Daten

Wissensbasierter Service

Erweiterte Gesprächsautomatisierungen

Agentenidentität mit SCIM

Sandbox-Zugang

Aktivitätsprotokoll-API

Bulk-Aktionen

Routing-Assistent im Dixa Messenger

Custom

Upon request

Maßgeschneidert für Ihre Bedürfnisse. Erzielen Sie bei jeder Kundeninteraktion bessere Geschäftsergebnisse.

Alle Ultimate-Funktionen

Benutzerdefinierte API-Begrenzung

Wissen API

Individuelle Dienstleistungen und Support

Spezielle Integrations- und Umstellungsunterstützung

DIXA Downloads

Dixa | 6 Must-Have Customer Service Tools When Consolidating Your Tech Stack5.1 MB Download
Dixa | 6 Must-Have Customer Service Tools When Consolidating Your Tech Stack
Dixa | 6 Easy Ways to Use Artificial Intelligence in Your Customer Service Strategy2.0 MB Download
Dixa | 6 Easy Ways to Use Artificial Intelligence in Your Customer Service Strategy
Dixa | Case Study Höffner1.2 MB Download
Dixa | Case Study Höffner
Dixa | Case Study Focus Bikes2.4 MB Download
Dixa | Case Study Focus Bikes
Dixa | Case Study tink 1.5 MB Download
Dixa | Case Study tink

DIXA Reviews (13)

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