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DIXA

4.2 (13 reviews)

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What is DIXA?

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
We help customer service leaders to create effortless experiences for customers and teams - that unlock loyalty.

Dixa's platform combines powerful AI with a human touch to deliver highly-personalized service experiences.

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Tink, Contorion, Lingoda, LILLYDOO, and Celebrate company.

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This is how users rate the product

Ease of use

Customer Service

Average: 8.9

8.6

Meets requirements

Customer Service

Average: 9.1

8.7

Customer Support

Customer Service

Average: 9

8.7

Ease of setup

Customer Service

Average: 8.7

Screenshots & Videos

DIXA Features

Platform

Reporting

Dashboards

Ticket and case management

Automated response

Sla management

Attachments/screencasts

Ticket collaboration

Customer/contact database

Communication channels

Email to case

Live chat support

Voice

Functions

Session routing

Session queuing

Administrative

Session summary notes

Reporting & dashboards

Conversational platform

Personalization

DIXA Pricing

Pricing details

Last edited: January 2025

Essential

€39.00/ User / month

Beginnen Sie damit, Ihren Kundenstamm mit diesen grundlegenden Dienstleistungen anzusprechen und aufzubauen.

Dixa Messenger als Kanal

Konversations-Zeitleiste

Intelligente Weiterleitung

Angebote

Erweiterte Suche

Nebengespräche

Notizen und Tags

Übertragungen

Analytik

Aktivitätsprotokoll

Daten-Export

Integrationen

Mobiles SDK

Anpassbare Kontaktformulare

Kontakt-Formular-API

Kontakte

Konversationsübersicht

Growth

€89.00/ User / month

Erfreuen Sie Ihre Kunden und erhöhen Sie die Kundenbindung durch personalisierten Service in großem Umfang.

Alle Essential-Funktionen

Alle Kanäle (Telefon, E-Mail, Dixa Messenger, Live Chat, SMS, Facebook Messenger, Instagram, Twitter, Whatsapp und Kontaktformulare)

Externe Wissensdatenbank

CSAT-Messung für Live-Chat, E-Mail und Dixa Messenger

Rückruf

Spracherkennung

Geplante Konversationen

Agententeams

Unbegrenzte benutzerdefinierte Karten

Geschäftskritische Integrationen

Ultimate

€139.00/ User / month

Schaffen Sie dauerhafte Kundenbindung mit fortschrittlichen Automatisierungen und wissensbasiertem Service.

Alle Growth-Funktionen

Routing mit externen Daten

Wissensbasierter Service

Erweiterte Gesprächsautomatisierungen

Agentenidentität mit SCIM

Sandbox-Zugang

Aktivitätsprotokoll-API

Bulk-Aktionen

Routing-Assistent im Dixa Messenger

Custom

Upon request

Maßgeschneidert für Ihre Bedürfnisse. Erzielen Sie bei jeder Kundeninteraktion bessere Geschäftsergebnisse.

Alle Ultimate-Funktionen

Benutzerdefinierte API-Begrenzung

Wissen API

Individuelle Dienstleistungen und Support

Spezielle Integrations- und Umstellungsunterstützung

DIXA Reviews (13)

AI-generated summary

What users say about DIXA

Based on 13 reviews

Dixa is appreciated for its user-friendly interface and efficient workflow management, which streamlines customer service and boosts agent productivity. The platform's ability to centralize communications across multiple channels and its flexible setup options are also well-regarded. However, some users find the conversation builder not intuitive enough and report issues with contact management, such as the inability to merge duplicate entries. Occasional technical issues and slow feature releases are also areas for improvement.

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