CloudTalk Reviews (111)
AI-generated summary
What users say about CloudTalk
Based on 111 reviews
CloudTalk is praised for its user-friendly interface, seamless CRM integrations, and excellent call quality, which enhance team productivity and streamline communication. Many find the platform easy to set up and navigate, with features like call recording and analytics being particularly valuable. However, some users report occasional connectivity issues, lags, and glitches, especially during peak hours or with unstable internet connections. A few users also mention that the pricing can be high for smaller businesses.
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“Cloudtalk is great and innovative ”
3.5
A
Older than 12 months
Adam
Validated Reviewer
Salesman at
Quick car finance
- 51-1000 employees
- Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
CloudTalk is an excellent phone system with great reliability, easy-to-use features, and seamless integration. It helps improve team communication, offers advanced call management tools, and provides crystal-clear voice quality. Highly recommend for businesses of any size!"
This version is a bit more detailed while staying concise. If you need more elaboration or specifics about its features, feel free to ask!
What did you not like?
One downside of CloudTalk is that its mobile app can occasionally experience significant lag, which can lead to various issues such as poor call quality, noticeable delays in communication, and even dropped calls. This problem tends to be more pronounced during high-traffic periods when the system is under heavy use, or when the internet connection is unstable or slow. These delays can be frustrating for users, as they disrupt the flow of conversations and create challenges in maintaining seamless communication. In such cases, teams may experience reduced productivity, as important calls and customer interactions are affected, potentially leading to missed opportunities or a less professional experience.
Which problems are you solving with the product?
Having an AI note-taker for a finance salesman is like having an extra pair of hands to handle all the tedious stuff after every call. Instead of scrambling to jot down notes or remember every detail, the AI takes care of it instantly. After a call, it summarizes everything – key points, follow-ups, and important dates – so the salesman doesn’t have to spend time going over their notes or figuring out what was discussed. It saves a ton of time and mental energy, letting them focus on actually selling or following up with clients instead of worrying about remembering every detail. It’s like having a super-efficient assistant who never forgets anything!
“Great Service 5 Star”
5.0
g
Older than 12 months
gary
Validated Reviewer
Sales at
Car finance 247
- 1-50 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
The service is absolutely fantastic, and it's incredibly easy to use. I was really pleased to hear that the office was making the switch to this service, especially since I’ve had the pleasure of using it before. In all my previous experiences, I’ve never encountered any problems, and it’s always been reliable and efficient. Knowing that the office is upgrading to something that I’ve had such a positive experience with gives me great confidence that the transition will go smoothly and that we’ll continue to enjoy top-notch service.
What did you not like?
There’s absolutely nothing at all to complain about. I’ve had the pleasure of using this service in the past, and I’ve never encountered a single issue. Every time I’ve used it, it has worked flawlessly. Without a doubt, it’s the best service I’ve ever experienced, surpassing all others I’ve tried before. The reliability and quality are unmatched, making it my top choice every time.
Which problems are you solving with the product?
The problems that this service has successfully resolved are significant, particularly when it comes to facilitating much easier communication with customers. It has greatly improved the clarity and reliability of phone calls, ensuring that conversations are much smoother and more effective. By enhancing the quality of calls, it has made it much simpler to connect with customers and provide them with the assistance they need, all while reducing the potential for misunderstandings or frustration. This improvement in communication has been a game-changer for both customer service and overall efficiency.
“The best decision we made for our team”
5.0
N
Older than 12 months
Natalie
Validated Reviewer
Operations Manager at
Spectra Consulting Group
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
CloudTalk has been a revelation for our mid-sized company. Gone are the days of clunky phone systems and siloed communication channels. Cloud Talk seamlessly integrates everything calls, texts, meetings - into one user-friendly platform. This has boosted our team's productivity and collaboration in a major way.
What truly sets CloudTalk apart is the advanced call routing. We can now ensure calls reach the most qualified agent based on skills and availability. This not only improves customer satisfaction but also empowers our agents to excel in their areas of expertise. The built-in reporting and analytics are fantastic for identifying trends and optimizing our call center operations.
CloudTalk feels like a true partner in our success. It's a cost-effective solution that scales with our growing business, and the customer support is top-notch. If you're looking for a communication platform that empowers your team and streamlines operations, CloudTalk is a must-consider.
What did you not like?
We haven't encountered any major issues while using CloudTalk. The platform has consistently delivered reliable performance and exceptional service. Any minor concerns we've had were promptly addressed by their responsive support team, making our overall experience very positive.
Which problems are you solving with the product?
CloudTalk is constantly improving our customer support
“How CloudTalk boosted our call center's performance”
4.5
S
Older than 12 months
Sienna
Validated Reviewer
Call Center Manager at
Seismic Shift Consulting
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base.
The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees.
Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.
What did you not like?
We haven't encountered any dealbreakers with CloudTalk. It's been a positive experience overall. Every team and workflow is different, but for us, it's definitely delivered on its promises.
Which problems are you solving with the product?
CloudTalk has boosted our call center's performance
“perfect app, excelenet”
5.0
V
In the last 30 days
Victoria
Validated Reviewer
Social Media Manager at
Studt Barcelona
- 1-50 employees
- Industry: Education Management
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking
What did you like?
I really like that it is very easy to use and doesn’t require much setup or technical knowledge. The interface is intuitive, and managing calls, tracking performance, and monitoring team activity is simple and efficient.
What did you not like?
Overall, my experience has been positive, but sometimes there could be more advanced customization options or deeper analytics. It would also be great if certain features were a bit more flexible for specific business needs.
Which problems are you solving with the product?
Streamlined call workflows & tracking
Improved call tracking & team efficiency
Better call visibility & performance
Centralized calling & analytics
Faster outreach & call management
“Efficient and centralized business communication”
5.0
IC
In the last 30 days
ISABELLA CAMILA
Validated Reviewer
Supervisor at
Immigration Solution
- 51-1000 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center VoIP
What did you like?
Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers.
What did you not like?
Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained.
Which problems are you solving with the product?
Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control.
“Reliable calling solution with strong CRM integration and great usability”
5.0
K
In the last 30 days
Katerina
Validated Reviewer
Marketing Manager at
C3S Business School
- 1-50 employees
- Industry: Education Management
Use cases:
Contact Center Outbound Call Tracking
What did you like?
CloudTalk has been a great addition to our business operations. Setup was quick, and the interface is very user-friendly. I especially like how smoothly it integrates with our CRM — it saves a lot of time and reduces manual work. Overall, a very efficient and dependable tool.
What did you not like?
Some advanced features take time to learn, and the pricing can be a bit high for smaller teams. Occasionally, there can be slight delays in call connection, but overall it doesn’t affect daily work significantly.
Which problems are you solving with the product?
We use CloudTalk to streamline our outbound calling and manage customer communication more efficiently. It helps us centralize all calls, track interactions, and integrate everything with our CRM.
As a result, we’ve improved team productivity, reduced manual work, and gained better visibility into our sales performance and customer interactions.
“Good call center tool for customer service”
4.5
C
In the last 30 days
CINDY
Validated Reviewer
Customer Service Agent at
Immigration Solution
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
Honestly, what I liked most was how easy it was to just… get on a call. No complicated setup, no hunting through menus — you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every day, that kind of simplicity actually matters a lot.
What did you not like?
Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours.
And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once
Which problems are you solving with the product?
The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast.
“Solid call center tool.”
4.0
N
In the last 30 days
NANETTE
Validated Reviewer
Customer Service Contact at
Immigration Solutions
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center VoIP
What did you like?
Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls.
What did you not like?
The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution.
Which problems are you solving with the product?
So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly.
“Good VoIP for day to day sales”
4.0
CV
In the last 30 days
CAMILA VALENTINA
Validated Reviewer
Salesperson at
Immigration Solution
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)VoIP
What did you like?
Honestly, what makes my life easiest is the Hubspot integration. Our team uses hunspot, and i love that when a call comes in, the client's profile automatically pops up on the screen. It's also really great how easy it is to buy local number from other countries for our international campaigns. It's not perfect, though-- sometimes the desktop app freezes a bit and you have to retart it
What did you not like?
I think the biggets day-to-day headache is the app's stability. Like i mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you're in peak call hours or have an important client on the line, it0s incredibly frustrating to have to force-quit the app and reopen it just to keep going. And the analytics module could definitely be better. The basic reports are fine.
Which problems are you solving with the product?
The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster.
How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales.
“Good value for money for sale teams”
5.0
DA
In the last 30 days
DIEGO ALEJANDRO
Validated Reviewer
ADMIN TI at
Immigration Solutions
- 51-1000 employees
- Industry: Legal Services
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center Quality Assurance
+ 2 more
What did you like?
For me, the biggets win is how it streamlines the actual workflow for the sales reps. The interface is super intuitive, so when we onboard new agents, they dont need a three-day training session just to figure out how to make a call. They just log in and start dialing
What did you not like?
The biggest headache for me on the auditing side is definitely the reporting module. It's honestly too basic for a growing sales floor. When I need to pull custom metrics or filter down to specific call outcomes to analyze agent performance, the platform makes it way harder than it should be. We usually end up exporting raw data to Excel just to run proper pivot tables.
Which problems are you solving with the product?
Mainly, we were trying to fix the sheer amount of time reps wasted manually dialing and logging notes. Cloudtalk solved that almost immdiately. The power dialer and click to call features alone bumped our daily connection rates up by a solid 20-30%. As for the benefits on my end, having every call automatically recorded and logged against the customer's profile is a lifesaver for QA. I don't have to chase agents down to figure out what was promised on a call. Also since ther native reporting is a bit weak as i mentioned before, we actually ended up using their webhooks to push the raw call data directly into a custom Google sheets system we built.
“Great tool for managing calls efficiently”
5.0
A
In the last 3 months
Alejandro
Validated Reviewer
Account Executive at
Repscan
- 1-50 employees
- Industry: Legal Services
Use cases:
Outbound Call TrackingVoIP
What did you like?
Is simple to use and works well for managing daily calls. The interface is clear and easy to navigate. It also helps keep everything organized in one place.
What did you not like?
The only downside is that it can take a little time to get familiar with all the features at the beginning. Some options are not immediately obvious. Once you get used to it, it’s much easier to use.
Which problems are you solving with the product?
It makes it much easier to manage calls throughout the day. Before, keeping track of conversations and follow-ups was a bit disorganized. Now everything is in one place, which really helps stay on top of communication and respond faster. Overall it has made daily call handling much smoother.
“An Excellent Services.”
5.0
A
In the last 3 months
Abdul
Validated Reviewer
CEO at
MTS Global
- 1-50 employees
- Industry: Accounting
Use cases:
Auto Dialer Contact Center Outbound Call Tracking
What did you like?
The most helpful feature is manual calling and the power calling, in manual calling it's automatically assign a number to the nearest of the person we are calling, and the power calling feature makes the dialing more easier. All we need to add a list of the numbers and it will rung one by one so we can avoid putting efforts in dialing manually. CloudTalk is most reliable software and easy to use.
What did you not like?
There is nothing to be dislike, but I would like to prefer the main interface could be even more better. I liked the design and the structure of the interface, but it could be more better in my opinion. And another thing we can not download CloudTalk Desktop app without logging in, it should have a direct link available to download it.
Which problems are you solving with the product?
This is presenting our business professionally unlikely other softwares. The phone numbers are not showing as spam to our customers, and the pickup ratio has increased 90%. Through CloudTalk we are able complete our tasks perfectly and not lacking behind.
“Reliable outbound calling platform ”
4.5
M
In the last 3 months
Merve
Validated Reviewer
Growth at
Masthead Data
- 1-50 employees
- Industry: Information Services
Use cases:
Outbound Call TrackingVoIP
What did you like?
The platform is very easy to use and quick to set up, so you can start making calls and managing contacts without a complicated onboarding process.
The pricing plans are flexible and affordable, which makes it a good fit for small teams that need a reliable calling solution without enterprise-level costs.
Features like call recording, analytics, and integrations with CRM tools make it much easier to manage outreach and keep track of conversations with prospects.
What did you not like?
Overall the experience is good, but sometimes the support response time can be a bit slow when you need help quickly. Other than that, there are no major issues in day-to-day use.
Which problems are you solving with the product?
CloudTalk helps me manage outbound calling more efficiently, especially for prospecting and follow-ups with potential clients. Instead of using personal phones or multiple tools, everything is centralized in one platform, which makes it much easier to track conversations and keep records organized.
It also saves time thanks to features like click-to-call, call recording, and automatic call logging. This improves our workflow and helps us review conversations to refine our messaging. Overall, it has made our outreach process more structured and efficient.
“A great way to call remotely and efficiently through a CRM system”
3.5
D
In the last 3 months
Daniel
Validated Reviewer
Account Manager at
Fundur
- 1-50 employees
- Industry: Financial Services
Use cases:
Contact Center Workforce
What did you like?
Cloudtalk allows us to call seemlessly from our CRM system. It allows us to quickly view call recordings too. It speeds up our day and allows us to work directly from our laptop and avoid using a landline system.
What did you not like?
Setting up calling campaigns has been very disappointing, we cannot set up a calling campaign that will run for more than one day. It has been increasingly hard to remedy this so we have ultimately stopped trying to do this.
Which problems are you solving with the product?
Integrating directly with our crm system is great. the advantages are that we can seemlessly work directly off one our crm platform, calling directly without manual dials allows higher call volumes
“5 Stars - Seamless HubSpot Integration and Stellar Support”
5.0
D
In the last 3 months
Doug
Validated Reviewer
Principle Partner
- 1-50 employees
- Industry: Marketing and Advertising
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
The implementation process was incredibly simple and intuitive. We were up and running with a fully functional integration in just a few hours. Very well-built ecosystem for HubSpot users.
What did you not like?
Not much to dislike. Pro tip: setup your dispositions and call tags prior to integration so call tagging is a simple process.
Which problems are you solving with the product?
Intuitive, integrated dialer without the hassle of keeping a pool of credits for outbound dialer activity.
“Cloud talk review from worker”
5.0
J
In the last 3 months
Jan
Validated Reviewer
Sales specialist at
BookingHost
- 51-1000 employees
- Industry: Architektur & Planung
Use cases:
Contact Center
What did you like?
like the user-friendly interface and the reliability of the calling system. It makes daily communication with customers smooth and efficient.
What did you not like?
Sometimes the platform can experience minor delays or glitches, especially when switching between features. However, these issues are not frequent and are usually resolved quickly.
Which problems are you solving with the product?
CloudTalk helps us manage customer communication more efficiently by centralizing all calls in one platform. It makes it easier to track call activity, access recordings, and monitor performance. As a result, our team can respond to customers faster and maintain better organization in our workflow.
“Reliable Cloudtalk Integration with Easy Call Playback”
5.0
S
In the last 3 months
Sandra
Validated Reviewer
Account manager at
ePress
- 1-50 employees
- Industry: E-Learning
Use cases:
Call Center Infrastructure (CCI)
What did you like?
Its integrated into our crm system, the call quality is always good, its never down so we have to sit and wait and not be able to make calls or reach out to customer service
What did you not like?
Its very easy to call with but the website with the statistics and finding the voicemails for example was a bit tricky to navigate through at first
Which problems are you solving with the product?
We use CloudTalk to call clients, keep track of all conversations, make follow-ups easier, and stay more organized as a team.
“Using CloudTalk is the easiest and for sure the best app for calling”
5.0
I
In the last 3 months
Igor
Validated Reviewer
Sales support at
BookingHost
- 51-1000 employees
- Industry: Leisure, Travel & Tourism
Use cases:
Contact Center
What did you like?
The user interface is very clean and intuitive, which makes the onboarding process really easy, The CRM integration is very good, also the call quality always works great
What did you not like?
The analytics are not so great, someteimes you have to dig deeper in order to find what you need
Which problems are you solving with the product?
I am working in callcentre so i use it to contact clients and manage high volumes of daily calls efficiently
“Reliable, Stable Connection with a Great Interface”
5.0
J
In the last 3 months
Jay
Validated Reviewer
Cofounder at
School SCR
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
Reliable and stable connection. Good interface. Simple to setup and use. Good reporting and overview. Affordable and competitive pricing
What did you not like?
Settting up new agents is slightly clunky as the settings panel is split between standard and advanced.
Which problems are you solving with the product?
Improving our outbound calling processes
“Exellent tool for Communication”
5.0
D
In the last 12 months
Dimple
Validated Reviewer
Sales Manager at
Blazel.com
- 1-50 employees
- Industry: Telecommunikation
Use cases:
Auto Dialer VoIP
What did you like?
Voice quality is just fab. No disruptions. Easy to connect and super affordable tool that is available in the market. Must recommended
What did you not like?
Limited CRM integrations compared to competitors, Pricing can add up quickly with add-ons
Which problems are you solving with the product?
Problems Solved:
Managing a remote or distributed sales/support team with one centralized phone system
Tracking and logging calls directly into our CRM
Reducing manual call follow-ups with automation and call routing
Benefits Realized:
Improved team productivity through better call flows and analytics
Enhanced customer experience with faster response times
Better visibility into call performance metrics and agent activity
“the best calling tool to use for calling”
5.0
U
Older than 12 months
Ushmita
Validated Reviewer
Lead Generation Specialist at
Teqo Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
I have been using cloudtalk from last 1 year noe and I can saay this is the best calling tool I have used. It is very easy too use it and the facilities it is providing is awesome. The best features are auto call recordings and auto transcripts and the dashboard is too good and easy to use. It is very convenient to track the total calls at the end of the day and to make a daily progress report. I highly recommend it !
What did you not like?
One thing which can be a issue is the high pricing for small organisations. If the pricing can be a bit lower then it will do wonders.
Which problems are you solving with the product?
It is easy to connect with the international clients on cloudtalk, the voice quality is something I really like about it. Previously on other calling tools tracking the calls and the conversation was a bit difficult but here tracking the calls and making the reports is very easy.
“CloudTalk making work life efficient”
5.0
Z
Older than 12 months
Zeeshan
Validated Reviewer
Team Lead at
Dentakay Dental Clinic
- 51-1000 employees
- Industry: Mental Health Care
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
What did you like?
Cloud based flexibility, No physical infrastructure needed, Teams can work from anywhere. Real time dashboards and performance metrics helps to track individual and Team performance.
What did you not like?
Sometimes it logs out automatically in past but its resolved now. it hangs sometimes
Which problems are you solving with the product?
Im connecting with patients globally to solve their dental problems, Its easy to connect with client patients globally with clould talk software its very efficient the CRM gets sync really well with Clouldtalk.
“Amazing Experience..”
5.0
N
Older than 12 months
Nishanth
Validated Reviewer
Inside Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Auto Dialer
What did you like?
Cloud Talk is very easy and secure to use, Immediate issue resolving customer support, helpful in both business and individual requirements, bringing in new features to enhance the workflow.
What did you not like?
I havent faced any issues so far, do not have any negative comments or reviews to add on.
Which problems are you solving with the product?
reaching out to clients in a very secure manner. solving business problems with ease.
“Effortless Call Management with CloudTalk”
5.0
N
Older than 12 months
Nitharshan
Validated Reviewer
Sr Inside Sales Manager at
The Knowledge Academy
- 1001+ employees
- Industry: E-Learning
Use cases:
Auto Dialer Outbound Call TrackingVoIP
What did you like?
CloudTalk has made handling customer calls much easier for me. The call quality is great, and the CRM integrations save a lot of time. The interface is simple and easy to navigate, and features like call routing and analytics help improve efficiency. Overall, a reliable and user-friendly solution for managing calls.
What did you not like?
Occasional connectivity issues, especially with weaker internet. Limited customization in some features.
Which problems are you solving with the product?
CloudTalk has helped us streamline our customer communication by providing reliable VoIP calling, call routing, and CRM integrations. It has significantly improved our team's efficiency, allowing us to handle a higher volume of calls while maintaining quality service. The call recording and analytics features help us track performance and optimize our support process. Additionally, the ability to work remotely with a cloud-based system has been a game-changer for our team’s flexibility.
“A good calling tool offering clear audio, recording, CRM integration for smooth communication.”
5.0
A
Older than 12 months
Abhishek
Validated Reviewer
Head of International Sales at
LBM Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
It is a powerful cloud based calling tool, I am using it for sales and support teams. It offers smart call routing, CRM integrations (HubSpot), call recording, IVR, and real-time analytics. The platform enhances efficiency with automation and insightful reporting, making it ideal for businesses seeking a scalable VoIP solution. While pricing may be high for smaller teams, its features justify the cost for those needing a robust call management system.
What did you not like?
Pricing may be high for small teams or small organizations and occasional connectivity issues
Which problems are you solving with the product?
CloudTalk solves inefficiencies in call routing, lack of insights, and disconnected systems by providing smart call distribution, real-time analytics, and seamless CRM integrations. It enhances customer experience with faster response times, improves team productivity through automation, and supports remote work with its cloud-based infrastructure. Businesses benefit from streamlined communication, better collaboration, and cost savings by eliminating the need for physical phone systems.
“Using from year and happy with it”
5.0
M
Older than 12 months
Michael
Validated Reviewer
advisor at
dentakya
- 1001+ employees
- Industry: Health, Wellness and Fitness
Use cases:
Outbound Call Tracking
What did you like?
Cloud Talk has proven to be an extremely easy and reliable platform to access. I have encountered no issues while using it, and the connection remains consistently strong.
What did you not like?
My experience with the platform has been consistently happy with the using not need a change
Which problems are you solving with the product?
i use in daily life and call 250of people and facing zero issues
“Easy to make and receive calls. Highly recommend!”
5.0
S
Older than 12 months
Svitlana
Validated Reviewer
Team Lead
- 51-1000 employees
- Industry: Computer Software
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking
What did you like?
Easy to make and receive calls. Easy to track performance of your Team and check any kind of statistic. You can check quality of calls too.
What did you not like?
unfortunately the are not working with Russian phone numbers. They have some missing countries at there list.
Which problems are you solving with the product?
Inbound and outbound calls, calls tracking, numbers of calls per agent
“easy and convenient I have been using past 2 years to connect It's best app for good connectivity ”
5.0
M
Older than 12 months
MONISHA
Validated Reviewer
The Knowledge Academy at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Contact Center Contact Center Quality AssuranceOutbound Call Tracking
+ 1 more
What did you like?
With CloudTalk, we’re solving communication inefficiencies by streamlining customer support and sales processes. It eliminates the need for complex setups by providing seamless CRM integrations and advanced call routing. The benefits include improved call quality, real-time analytics, and increased productivity through automation, all of which contribute to better customer experiences and more efficient team operations.
What did you not like?
Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!
Which problems are you solving with the product?
it makes handling customer and sales calls smoother, smarter, and more efficient.
“Cloudtalk- Next step to Innovation”
5.0
S
Older than 12 months
Subham
Validated Reviewer
Senior Insight Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Auto Dialer Contact Center Workforce
What did you like?
Cloudtalk is a piece of innovation in Technology to connect corporates globally. Morover helping in reducing the investment for MNCs for office space as it makes the connectivity really smooth on all medium.
What did you not like?
Nearly nothing to be very honest, as I didnt face any difficulties. Just that there should be proper internet connectivity for smooth operation.
Which problems are you solving with the product?
Getting to attend my meetings on time.Helps in keeping a proper track of work flow.
“A well-rounded tool for daily use”
4.5
S
Older than 12 months
Stanley
Validated Reviewer
Pre-sales at
Klippa
- 51-1000 employees
- Industry: Computer Software
Use cases:
VoIP
What did you like?
Easy to implement and set up. Also easy to add/remove seats quickly. In sales team the dynamic is high so it's important that we can use our seats flexibly.
What did you not like?
Could use some optimisations with integrations for tools such as Zoom and Modjo, but overall very happy with the performance.
Which problems are you solving with the product?
Pipedrive internal caller was discontinued.
“A Seamless Solution for Modern Business Communication”
3.5
M
Older than 12 months
Manju
Validated Reviewer
Senior Inside Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Outbound Call TrackingVoIP
What did you like?
Being a consultant, I have been using CloudTalk since last 3 years and it is quite handy to use. We can install in the system or phone, and use it. We use it to connect to our international clients for consultation. Audio is clear and able to connect easily.
What did you not like?
Sometime, the dial number doesn't show in the dial list. It may be due to a technical reason.
Which problems are you solving with the product?
Can reach out to my clients in any corner of the world. Seamless calls to any country is the benefit in my job profile.
“One of the best dialers I've used”
5.0
N
Older than 12 months
Neha
Validated Reviewer
Sales Specialist at
Dentakay Pvt Ltd
- 51-1000 employees
- Industry: Hospital & Health Care
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 2 more
What did you like?
The automated dialer makes life so easy, I can touch base with 300-400 contacts in a day and keep track on everyone by updating in the dialer itself
What did you not like?
Well nothing tbh, easy tool and easy to track and navigate. On a daily basis we use and its really good
Which problems are you solving with the product?
The integration with CRM was really smooth and helps us keep track of all calls and updates
“it is Reliability and Ease of Use and Enhanced Team Communication”
5.0
M
Older than 12 months
Monisha
Validated Reviewer
Sale manager at
Private company
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Contact Center WorkforceOutbound Call Tracking
What did you like?
Easily connects with CRM, and helpdesk, Helps businesses centralize customer interactions without switching between tools.
What did you not like?
does not offer a free plan and Call Quality Depends on Internet Stability Call Quality Depends on Internet Stability
Which problems are you solving with the product?
helps businesses overcome several communication and operational challenges
“Cloud tlak has been an amazing to me as I use this every single day!”
4.5
v
Older than 12 months
vinnie
Validated Reviewer
Corporate Sales at
YourParkingSpace
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
I love how easy it is to use CloudTalk! The interface is intuitive, the call quality is great, and the ability to handle calls from anywhere is truly convenient.
What did you not like?
The only thing I dislike about cloud talk is the activity setting as I wish you can make an alert for this go off.
Which problems are you solving with the product?
I'm using CloudTalk to solve our communication and customer support challenges. The platform has helped us streamline our call center operations, improve response time, and provide better service to our customers. As a result, we have seen an increase in customer satisfaction, more efficient call handling, and better overall communication within our team.
“The system used is great and very easy to use. Has some great features on the system aswell”
5.0
S
Older than 12 months
Shezad
Validated Reviewer
Sales Manager at
Quick Car FInance
- 1-50 employees
- Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
The WhatsApp feature on the system is highly efficient, offering a user-friendly and streamlined experience. It also has some great other features.
What did you not like?
At times, it appears that the tags are not functioning as intended. Other than this nothing else
Which problems are you solving with the product?
I would say the Whatsapp facility being used from the cloudtalk system is a great benefit
“For a Smooth experience CT!!”
5.0
A
Older than 12 months
Albert
Validated Reviewer
Inside Sales Specialist at
Dentakay Pvt Ltd
- 51-1000 employees
- Industry: Medical Practice
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 3 more
What did you like?
1. Easy interface - Making 300-400 calls daily without any application freeze 2. Easy to track - Can track all of my calls in a simple step 3. Seamless integration with CRM- We have it integrated with CRM and data and tags are smoothly transferred
What did you not like?
Nothing much really. Since it's pretty easy to use I find it best to work all day on it.
Which problems are you solving with the product?
Could easily dispose calls in a second and don't have to worry about churned leads again
“Cloudtalk is quite easy to use ”
4.5
K
Older than 12 months
Kacper
Validated Reviewer
Assistant Manager at
Doorsan
- 1-50 employees
- Industry: Möbel
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
What did you not like?
There are some features such as pipedrive integration that I believe could be optimised better.
Which problems are you solving with the product?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
“I found the experience very smooth & easy to use...will recommend this to everyone ”
5.0
S
Older than 12 months
Shikhar
Validated Reviewer
Business Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
ease of calling and smooth dialling . We have great connectivity & we are able to call smoothly without any interruption
What did you not like?
nothing as such that I can point out . I have been using it & like every part of it
Which problems are you solving with the product?
Good connectivity and ease of dialling ..
“CloudTalk has streamlined customer communication with its reliable VoIP solution, call management”
5.0
A
Older than 12 months
Abhijeet
Validated Reviewer
Account Manager at
Teqo Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 2 more
What did you like?
CloudTalk's intuitive interface, crystal-clear call quality make it a standout choice. The advanced call routing, automation features, and real-time analytics help streamline our communication and boost team efficiency. Plus, its scalability ensures it grows with our business needs.
What did you not like?
While CloudTalk offers great features, occasional call delays and connectivity issues can be frustrating.
Which problems are you solving with the product?
CloudTalk has improved our call quality, enhanced team collaboration, and automated workflows, reducing manual tasks. Real-time analytics provide valuable insights to optimize customer interactions. Overall, CloudTalk has increased productivity and improved customer satisfaction.
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