CloudTalk Reviews (104)

AI-generated summary

What users say about CloudTalk

Based on 104 reviews

CloudTalk is praised for its user-friendly interface, seamless CRM integrations, and excellent call quality, which enhance team productivity and streamline communication. Many find the platform easy to set up and navigate, with features like call recording and analytics being particularly valuable. However, some users report occasional connectivity issues, lags, and glitches, especially during peak hours or with unstable internet connections. A few users also mention that the pricing can be high for smaller businesses.

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“Cloudtalk is great and innovative ”

3.5

Older than 12 months

Adam

Validated Reviewer

Salesman at

Quick car finance

51-1000 employees
Industry: Financial Services

Use cases:

Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance

+ 1 more

What did you like?

CloudTalk is an excellent phone system with great reliability, easy-to-use features, and seamless integration. It helps improve team communication, offers advanced call management tools, and provides crystal-clear voice quality. Highly recommend for businesses of any size!" This version is a bit more detailed while staying concise. If you need more elaboration or specifics about its features, feel free to ask!

What did you not like?

One downside of CloudTalk is that its mobile app can occasionally experience significant lag, which can lead to various issues such as poor call quality, noticeable delays in communication, and even dropped calls. This problem tends to be more pronounced during high-traffic periods when the system is under heavy use, or when the internet connection is unstable or slow. These delays can be frustrating for users, as they disrupt the flow of conversations and create challenges in maintaining seamless communication. In such cases, teams may experience reduced productivity, as important calls and customer interactions are affected, potentially leading to missed opportunities or a less professional experience.

Which problems are you solving with the product?

Having an AI note-taker for a finance salesman is like having an extra pair of hands to handle all the tedious stuff after every call. Instead of scrambling to jot down notes or remember every detail, the AI takes care of it instantly. After a call, it summarizes everything – key points, follow-ups, and important dates – so the salesman doesn’t have to spend time going over their notes or figuring out what was discussed. It saves a ton of time and mental energy, letting them focus on actually selling or following up with clients instead of worrying about remembering every detail. It’s like having a super-efficient assistant who never forgets anything!

“Great Service 5 Star”

5.0

Older than 12 months

gary

Validated Reviewer

Sales at

Car finance 247

1-50 employees
Industry: Telecommunikation

Use cases:

Outbound Call Tracking

What did you like?

The service is absolutely fantastic, and it's incredibly easy to use. I was really pleased to hear that the office was making the switch to this service, especially since I’ve had the pleasure of using it before. In all my previous experiences, I’ve never encountered any problems, and it’s always been reliable and efficient. Knowing that the office is upgrading to something that I’ve had such a positive experience with gives me great confidence that the transition will go smoothly and that we’ll continue to enjoy top-notch service.

What did you not like?

There’s absolutely nothing at all to complain about. I’ve had the pleasure of using this service in the past, and I’ve never encountered a single issue. Every time I’ve used it, it has worked flawlessly. Without a doubt, it’s the best service I’ve ever experienced, surpassing all others I’ve tried before. The reliability and quality are unmatched, making it my top choice every time.

Which problems are you solving with the product?

The problems that this service has successfully resolved are significant, particularly when it comes to facilitating much easier communication with customers. It has greatly improved the clarity and reliability of phone calls, ensuring that conversations are much smoother and more effective. By enhancing the quality of calls, it has made it much simpler to connect with customers and provide them with the assistance they need, all while reducing the potential for misunderstandings or frustration. This improvement in communication has been a game-changer for both customer service and overall efficiency.

“The best decision we made for our team”

5.0

Older than 12 months

Natalie

Validated Reviewer

Operations Manager at

Spectra Consulting Group

51-1000 employees
Industry: Information Technology and Services

Use cases:

Call Center Infrastructure (CCI)

What did you like?

CloudTalk has been a revelation for our mid-sized company. Gone are the days of clunky phone systems and siloed communication channels. Cloud Talk seamlessly integrates everything calls, texts, meetings - into one user-friendly platform. This has boosted our team's productivity and collaboration in a major way. What truly sets CloudTalk apart is the advanced call routing. We can now ensure calls reach the most qualified agent based on skills and availability. This not only improves customer satisfaction but also empowers our agents to excel in their areas of expertise. The built-in reporting and analytics are fantastic for identifying trends and optimizing our call center operations. CloudTalk feels like a true partner in our success. It's a cost-effective solution that scales with our growing business, and the customer support is top-notch. If you're looking for a communication platform that empowers your team and streamlines operations, CloudTalk is a must-consider.

What did you not like?

We haven't encountered any major issues while using CloudTalk. The platform has consistently delivered reliable performance and exceptional service. Any minor concerns we've had were promptly addressed by their responsive support team, making our overall experience very positive.

Which problems are you solving with the product?

CloudTalk is constantly improving our customer support

“How CloudTalk boosted our call center's performance”

4.5

Older than 12 months

Sienna

Validated Reviewer

Call Center Manager at

Seismic Shift Consulting

51-1000 employees
Industry: Information Technology and Services

Use cases:

Call Center Infrastructure (CCI)

What did you like?

Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base. The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees. Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.

What did you not like?

We haven't encountered any dealbreakers with CloudTalk. It's been a positive experience overall. Every team and workflow is different, but for us, it's definitely delivered on its promises.

Which problems are you solving with the product?

CloudTalk has boosted our call center's performance

“Great tool for managing calls efficiently”

5.0

In the last 30 days

Alejandro

Validated Reviewer

Account Executive at

Repscan

1-50 employees
Industry: Legal Services

Use cases:

Outbound Call TrackingVoIP

What did you like?

Is simple to use and works well for managing daily calls. The interface is clear and easy to navigate. It also helps keep everything organized in one place.

What did you not like?

The only downside is that it can take a little time to get familiar with all the features at the beginning. Some options are not immediately obvious. Once you get used to it, it’s much easier to use.

Which problems are you solving with the product?

It makes it much easier to manage calls throughout the day. Before, keeping track of conversations and follow-ups was a bit disorganized. Now everything is in one place, which really helps stay on top of communication and respond faster. Overall it has made daily call handling much smoother.

“An Excellent Services.”

5.0

In the last 30 days

Abdul

Validated Reviewer

CEO at

MTS Global

1-50 employees
Industry: Accounting

Use cases:

Auto Dialer Contact Center Outbound Call Tracking

What did you like?

The most helpful feature is manual calling and the power calling, in manual calling it's automatically assign a number to the nearest of the person we are calling, and the power calling feature makes the dialing more easier. All we need to add a list of the numbers and it will rung one by one so we can avoid putting efforts in dialing manually. CloudTalk is most reliable software and easy to use.

What did you not like?

There is nothing to be dislike, but I would like to prefer the main interface could be even more better. I liked the design and the structure of the interface, but it could be more better in my opinion. And another thing we can not download CloudTalk Desktop app without logging in, it should have a direct link available to download it.

Which problems are you solving with the product?

This is presenting our business professionally unlikely other softwares. The phone numbers are not showing as spam to our customers, and the pickup ratio has increased 90%. Through CloudTalk we are able complete our tasks perfectly and not lacking behind.

“Reliable outbound calling platform ”

4.5

In the last 30 days

Merve

Validated Reviewer

Growth at

Masthead Data

1-50 employees
Industry: Information Services

Use cases:

Outbound Call TrackingVoIP

What did you like?

The platform is very easy to use and quick to set up, so you can start making calls and managing contacts without a complicated onboarding process. The pricing plans are flexible and affordable, which makes it a good fit for small teams that need a reliable calling solution without enterprise-level costs. Features like call recording, analytics, and integrations with CRM tools make it much easier to manage outreach and keep track of conversations with prospects.

What did you not like?

Overall the experience is good, but sometimes the support response time can be a bit slow when you need help quickly. Other than that, there are no major issues in day-to-day use.

Which problems are you solving with the product?

CloudTalk helps me manage outbound calling more efficiently, especially for prospecting and follow-ups with potential clients. Instead of using personal phones or multiple tools, everything is centralized in one platform, which makes it much easier to track conversations and keep records organized. It also saves time thanks to features like click-to-call, call recording, and automatic call logging. This improves our workflow and helps us review conversations to refine our messaging. Overall, it has made our outreach process more structured and efficient.

“A great way to call remotely and efficiently through a CRM system”

3.5

In the last 30 days

Daniel

Validated Reviewer

Account Manager at

Fundur

1-50 employees
Industry: Financial Services

Use cases:

Contact Center Workforce

What did you like?

Cloudtalk allows us to call seemlessly from our CRM system. It allows us to quickly view call recordings too. It speeds up our day and allows us to work directly from our laptop and avoid using a landline system.

What did you not like?

Setting up calling campaigns has been very disappointing, we cannot set up a calling campaign that will run for more than one day. It has been increasingly hard to remedy this so we have ultimately stopped trying to do this.

Which problems are you solving with the product?

Integrating directly with our crm system is great. the advantages are that we can seemlessly work directly off one our crm platform, calling directly without manual dials allows higher call volumes

“5 Stars - Seamless HubSpot Integration and Stellar Support”

5.0

In the last 30 days

Doug

Validated Reviewer

Principle Partner

1-50 employees
Industry: Marketing and Advertising

Use cases:

Contact Center Outbound Call TrackingVoIP

What did you like?

The implementation process was incredibly simple and intuitive. We were up and running with a fully functional integration in just a few hours. Very well-built ecosystem for HubSpot users.

What did you not like?

Not much to dislike. Pro tip: setup your dispositions and call tags prior to integration so call tagging is a simple process.

Which problems are you solving with the product?

Intuitive, integrated dialer without the hassle of keeping a pool of credits for outbound dialer activity.

“Cloud talk review from worker”

5.0

In the last 30 days

Jan

Validated Reviewer

Sales specialist at

BookingHost

51-1000 employees
Industry: Architektur & Planung

Use cases:

Contact Center

What did you like?

like the user-friendly interface and the reliability of the calling system. It makes daily communication with customers smooth and efficient.

What did you not like?

Sometimes the platform can experience minor delays or glitches, especially when switching between features. However, these issues are not frequent and are usually resolved quickly.

Which problems are you solving with the product?

CloudTalk helps us manage customer communication more efficiently by centralizing all calls in one platform. It makes it easier to track call activity, access recordings, and monitor performance. As a result, our team can respond to customers faster and maintain better organization in our workflow.

“Reliable Cloudtalk Integration with Easy Call Playback”

5.0

In the last 30 days

Sandra

Validated Reviewer

Account manager at

ePress

1-50 employees
Industry: E-Learning

Use cases:

Call Center Infrastructure (CCI)

What did you like?

Its integrated into our crm system, the call quality is always good, its never down so we have to sit and wait and not be able to make calls or reach out to customer service

What did you not like?

Its very easy to call with but the website with the statistics and finding the voicemails for example was a bit tricky to navigate through at first

Which problems are you solving with the product?

We use CloudTalk to call clients, keep track of all conversations, make follow-ups easier, and stay more organized as a team.

“Using CloudTalk is the easiest and for sure the best app for calling”

5.0

In the last 30 days

Igor

Validated Reviewer

Sales support at

BookingHost

51-1000 employees
Industry: Leisure, Travel & Tourism

Use cases:

Contact Center

What did you like?

The user interface is very clean and intuitive, which makes the onboarding process really easy, The CRM integration is very good, also the call quality always works great

What did you not like?

The analytics are not so great, someteimes you have to dig deeper in order to find what you need

Which problems are you solving with the product?

I am working in callcentre so i use it to contact clients and manage high volumes of daily calls efficiently

“Reliable, Stable Connection with a Great Interface”

5.0

In the last 30 days

Jay

Validated Reviewer

Cofounder at

School SCR

1-50 employees
Industry: Information Technology and Services

Use cases:

Outbound Call Tracking

What did you like?

Reliable and stable connection. Good interface. Simple to setup and use. Good reporting and overview. Affordable and competitive pricing

What did you not like?

Settting up new agents is slightly clunky as the settings panel is split between standard and advanced.

Which problems are you solving with the product?

Improving our outbound calling processes

“Exellent tool for Communication”

5.0

In the last 12 months

Dimple

Validated Reviewer

Sales Manager at

Blazel.com

1-50 employees
Industry: Telecommunikation

Use cases:

Auto Dialer VoIP

What did you like?

Voice quality is just fab. No disruptions. Easy to connect and super affordable tool that is available in the market. Must recommended

What did you not like?

Limited CRM integrations compared to competitors, Pricing can add up quickly with add-ons

Which problems are you solving with the product?

Problems Solved: Managing a remote or distributed sales/support team with one centralized phone system Tracking and logging calls directly into our CRM Reducing manual call follow-ups with automation and call routing Benefits Realized: Improved team productivity through better call flows and analytics Enhanced customer experience with faster response times Better visibility into call performance metrics and agent activity

“the best calling tool to use for calling”

5.0

In the last 12 months

Ushmita

Validated Reviewer

Lead Generation Specialist at

Teqo Solutions

51-1000 employees
Industry: Information Technology and Services

Use cases:

Contact Center Outbound Call TrackingVoIP

What did you like?

I have been using cloudtalk from last 1 year noe and I can saay this is the best calling tool I have used. It is very easy too use it and the facilities it is providing is awesome. The best features are auto call recordings and auto transcripts and the dashboard is too good and easy to use. It is very convenient to track the total calls at the end of the day and to make a daily progress report. I highly recommend it !

What did you not like?

One thing which can be a issue is the high pricing for small organisations. If the pricing can be a bit lower then it will do wonders.

Which problems are you solving with the product?

It is easy to connect with the international clients on cloudtalk, the voice quality is something I really like about it. Previously on other calling tools tracking the calls and the conversation was a bit difficult but here tracking the calls and making the reports is very easy.

“CloudTalk making work life efficient”

5.0

In the last 12 months

Zeeshan

Validated Reviewer

Team Lead at

Dentakay Dental Clinic

51-1000 employees
Industry: Mental Health Care

Use cases:

Auto Dialer Call Center Infrastructure (CCI)Contact Center

What did you like?

Cloud based flexibility, No physical infrastructure needed, Teams can work from anywhere. Real time dashboards and performance metrics helps to track individual and Team performance.

What did you not like?

Sometimes it logs out automatically in past but its resolved now. it hangs sometimes

Which problems are you solving with the product?

Im connecting with patients globally to solve their dental problems, Its easy to connect with client patients globally with clould talk software its very efficient the CRM gets sync really well with Clouldtalk.

“Amazing Experience..”

5.0

In the last 12 months

Nishanth

Validated Reviewer

Inside Sales Manager at

The Knowledge Academy

51-1000 employees
Industry: E-Learning

Use cases:

Auto Dialer

What did you like?

Cloud Talk is very easy and secure to use, Immediate issue resolving customer support, helpful in both business and individual requirements, bringing in new features to enhance the workflow.

What did you not like?

I havent faced any issues so far, do not have any negative comments or reviews to add on.

Which problems are you solving with the product?

reaching out to clients in a very secure manner. solving business problems with ease.

“Effortless Call Management with CloudTalk”

5.0

In the last 12 months

Nitharshan

Validated Reviewer

Sr Inside Sales Manager at

The Knowledge Academy

1001+ employees
Industry: E-Learning

Use cases:

Auto Dialer Outbound Call TrackingVoIP

What did you like?

CloudTalk has made handling customer calls much easier for me. The call quality is great, and the CRM integrations save a lot of time. The interface is simple and easy to navigate, and features like call routing and analytics help improve efficiency. Overall, a reliable and user-friendly solution for managing calls.

What did you not like?

Occasional connectivity issues, especially with weaker internet. Limited customization in some features.

Which problems are you solving with the product?

CloudTalk has helped us streamline our customer communication by providing reliable VoIP calling, call routing, and CRM integrations. It has significantly improved our team's efficiency, allowing us to handle a higher volume of calls while maintaining quality service. The call recording and analytics features help us track performance and optimize our support process. Additionally, the ability to work remotely with a cloud-based system has been a game-changer for our team’s flexibility.

“A good calling tool offering clear audio, recording, CRM integration for smooth communication.”

5.0

Older than 12 months

Abhishek

Validated Reviewer

Head of International Sales at

LBM Solutions

51-1000 employees
Industry: Information Technology and Services

Use cases:

Outbound Call Tracking

What did you like?

It is a powerful cloud based calling tool, I am using it for sales and support teams. It offers smart call routing, CRM integrations (HubSpot), call recording, IVR, and real-time analytics. The platform enhances efficiency with automation and insightful reporting, making it ideal for businesses seeking a scalable VoIP solution. While pricing may be high for smaller teams, its features justify the cost for those needing a robust call management system.

What did you not like?

Pricing may be high for small teams or small organizations and occasional connectivity issues

Which problems are you solving with the product?

CloudTalk solves inefficiencies in call routing, lack of insights, and disconnected systems by providing smart call distribution, real-time analytics, and seamless CRM integrations. It enhances customer experience with faster response times, improves team productivity through automation, and supports remote work with its cloud-based infrastructure. Businesses benefit from streamlined communication, better collaboration, and cost savings by eliminating the need for physical phone systems.

“Using from year and happy with it”

5.0

Older than 12 months

Michael

Validated Reviewer

advisor at

dentakya

1001+ employees
Industry: Health, Wellness and Fitness

Use cases:

Outbound Call Tracking

What did you like?

Cloud Talk has proven to be an extremely easy and reliable platform to access. I have encountered no issues while using it, and the connection remains consistently strong.

What did you not like?

My experience with the platform has been consistently happy with the using not need a change

Which problems are you solving with the product?

i use in daily life and call 250of people and facing zero issues

What did you like?

Easy to make and receive calls. Easy to track performance of your Team and check any kind of statistic. You can check quality of calls too.

What did you not like?

unfortunately the are not working with Russian phone numbers. They have some missing countries at there list.

Which problems are you solving with the product?

Inbound and outbound calls, calls tracking, numbers of calls per agent

“easy and convenient I have been using past 2 years to connect It's best app for good connectivity ”

5.0

Older than 12 months

MONISHA

Validated Reviewer

The Knowledge Academy at

The Knowledge Academy

51-1000 employees
Industry: Education Management

Use cases:

Contact Center Contact Center Quality AssuranceOutbound Call Tracking

+ 1 more

What did you like?

With CloudTalk, we’re solving communication inefficiencies by streamlining customer support and sales processes. It eliminates the need for complex setups by providing seamless CRM integrations and advanced call routing. The benefits include improved call quality, real-time analytics, and increased productivity through automation, all of which contribute to better customer experiences and more efficient team operations.

What did you not like?

Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!

Which problems are you solving with the product?

it makes handling customer and sales calls smoother, smarter, and more efficient.

“Cloudtalk- Next step to Innovation”

5.0

Older than 12 months

Subham

Validated Reviewer

Senior Insight Sales Manager at

The Knowledge Academy

51-1000 employees
Industry: Education Management

Use cases:

Auto Dialer Contact Center Workforce

What did you like?

Cloudtalk is a piece of innovation in Technology to connect corporates globally. Morover helping in reducing the investment for MNCs for office space as it makes the connectivity really smooth on all medium.

What did you not like?

Nearly nothing to be very honest, as I didnt face any difficulties. Just that there should be proper internet connectivity for smooth operation.

Which problems are you solving with the product?

Getting to attend my meetings on time.Helps in keeping a proper track of work flow.

“A well-rounded tool for daily use”

4.5

Older than 12 months

Stanley

Validated Reviewer

Pre-sales at

Klippa

51-1000 employees
Industry: Computer Software

Use cases:

VoIP

What did you like?

Easy to implement and set up. Also easy to add/remove seats quickly. In sales team the dynamic is high so it's important that we can use our seats flexibly.

What did you not like?

Could use some optimisations with integrations for tools such as Zoom and Modjo, but overall very happy with the performance.

Which problems are you solving with the product?

Pipedrive internal caller was discontinued.

“A Seamless Solution for Modern Business Communication”

3.5

Older than 12 months

Manju

Validated Reviewer

Senior Inside Sales Manager at

The Knowledge Academy

51-1000 employees
Industry: E-Learning

Use cases:

Outbound Call TrackingVoIP

What did you like?

Being a consultant, I have been using CloudTalk since last 3 years and it is quite handy to use. We can install in the system or phone, and use it. We use it to connect to our international clients for consultation. Audio is clear and able to connect easily.

What did you not like?

Sometime, the dial number doesn't show in the dial list. It may be due to a technical reason.

Which problems are you solving with the product?

Can reach out to my clients in any corner of the world. Seamless calls to any country is the benefit in my job profile.

“One of the best dialers I've used”

5.0

Older than 12 months

Neha

Validated Reviewer

Sales Specialist at

Dentakay Pvt Ltd

51-1000 employees
Industry: Hospital & Health Care

Use cases:

Auto Dialer Call Center Infrastructure (CCI)Contact Center

+ 2 more

What did you like?

The automated dialer makes life so easy, I can touch base with 300-400 contacts in a day and keep track on everyone by updating in the dialer itself

What did you not like?

Well nothing tbh, easy tool and easy to track and navigate. On a daily basis we use and its really good

Which problems are you solving with the product?

The integration with CRM was really smooth and helps us keep track of all calls and updates

“it is Reliability and Ease of Use and Enhanced Team Communication”

5.0

Older than 12 months

Monisha

Validated Reviewer

Sale manager at

Private company

51-1000 employees
Industry: Telecommunikation

Use cases:

Contact Center WorkforceOutbound Call Tracking

What did you like?

Easily connects with CRM, and helpdesk, Helps businesses centralize customer interactions without switching between tools.

What did you not like?

does not offer a free plan and Call Quality Depends on Internet Stability Call Quality Depends on Internet Stability

Which problems are you solving with the product?

helps businesses overcome several communication and operational challenges

“Cloud tlak has been an amazing to me as I use this every single day!”

4.5

Older than 12 months

vinnie

Validated Reviewer

Corporate Sales at

YourParkingSpace

51-1000 employees
Industry: Telecommunikation

Use cases:

Outbound Call Tracking

What did you like?

I love how easy it is to use CloudTalk! The interface is intuitive, the call quality is great, and the ability to handle calls from anywhere is truly convenient.

What did you not like?

The only thing I dislike about cloud talk is the activity setting as I wish you can make an alert for this go off.

Which problems are you solving with the product?

I'm using CloudTalk to solve our communication and customer support challenges. The platform has helped us streamline our call center operations, improve response time, and provide better service to our customers. As a result, we have seen an increase in customer satisfaction, more efficient call handling, and better overall communication within our team.

“The system used is great and very easy to use. Has some great features on the system aswell”

5.0

Older than 12 months

Shezad

Validated Reviewer

Sales Manager at

Quick Car FInance

1-50 employees
Industry: Financial Services

Use cases:

Call Center Infrastructure (CCI)

What did you like?

The WhatsApp feature on the system is highly efficient, offering a user-friendly and streamlined experience. It also has some great other features.

What did you not like?

At times, it appears that the tags are not functioning as intended. Other than this nothing else

Which problems are you solving with the product?

I would say the Whatsapp facility being used from the cloudtalk system is a great benefit

“For a Smooth experience CT!!”

5.0

Older than 12 months

Albert

Validated Reviewer

Inside Sales Specialist at

Dentakay Pvt Ltd

51-1000 employees
Industry: Medical Practice

Use cases:

Auto Dialer Call Center Infrastructure (CCI)Contact Center

+ 3 more

What did you like?

1. Easy interface - Making 300-400 calls daily without any application freeze 2. Easy to track - Can track all of my calls in a simple step 3. Seamless integration with CRM- We have it integrated with CRM and data and tags are smoothly transferred

What did you not like?

Nothing much really. Since it's pretty easy to use I find it best to work all day on it.

Which problems are you solving with the product?

Could easily dispose calls in a second and don't have to worry about churned leads again

“Cloudtalk is quite easy to use ”

4.5

Older than 12 months

Kacper

Validated Reviewer

Assistant Manager at

Doorsan

1-50 employees
Industry: Möbel

Use cases:

Contact Center Outbound Call TrackingVoIP

What did you like?

Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.

What did you not like?

There are some features such as pipedrive integration that I believe could be optimised better.

Which problems are you solving with the product?

Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.

What did you like?

ease of calling and smooth dialling . We have great connectivity & we are able to call smoothly without any interruption

What did you not like?

nothing as such that I can point out . I have been using it & like every part of it

Which problems are you solving with the product?

Good connectivity and ease of dialling ..

“CloudTalk has streamlined customer communication with its reliable VoIP solution, call management”

5.0

Older than 12 months

Abhijeet

Validated Reviewer

Account Manager at

Teqo Solutions

51-1000 employees
Industry: Information Technology and Services

Use cases:

Auto Dialer Call Center Infrastructure (CCI)Contact Center

+ 2 more

What did you like?

CloudTalk's intuitive interface, crystal-clear call quality make it a standout choice. The advanced call routing, automation features, and real-time analytics help streamline our communication and boost team efficiency. Plus, its scalability ensures it grows with our business needs.

What did you not like?

While CloudTalk offers great features, occasional call delays and connectivity issues can be frustrating.

Which problems are you solving with the product?

CloudTalk has improved our call quality, enhanced team collaboration, and automated workflows, reducing manual tasks. Real-time analytics provide valuable insights to optimize customer interactions. Overall, CloudTalk has increased productivity and improved customer satisfaction.

“Admin Administrator ”

4.5

Older than 12 months

Daria

Validated Reviewer

Admin at

Doorsan LTD

1-50 employees
Industry: Architektur & Planung

Use cases:

Contact Center Quality AssuranceContact Center WorkforceOutbound Call Tracking

What did you like?

CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. I highly recommend it! The best telephone system I’ve used so far—it makes communication simple and smooth

What did you not like?

The only downside is that phone calls don’t always sync well with Pipedrive, which can be a bit frustrating. If this issue gets resolved, it will be perfect!

Which problems are you solving with the product?

It solves the number tracking issue and integrates all phone calls in one place.

“Like that it is connected to CRM and you do not have to imports contacts separately ”

5.0

Older than 12 months

Lina

Validated Reviewer

Account Executive at

Frontu

1-50 employees
Industry: Information Technology and Services

Use cases:

Outbound Call TrackingVoIP

What did you like?

Like that it is connected to CRM and you do not have to imports contacts separately and can use only for dialling - even if contact is not in CRM and use as just normal phone. If I would need more of functionality then I would comment but now I only use it as dialer.

What did you not like?

One downside that I know of is that it is not always a good connection with some specific countries.

Which problems are you solving with the product?

International calls with easy international number setup

“Amazing results for calling”

5.0

Older than 12 months

Agnez

Validated Reviewer

Medical sales consultant at

Dentakay

1-50 employees
Industry: Medical Practice

Use cases:

Auto Dialer Outbound Call Tracking

What did you like?

After a year of using CloudK Talk, it has truly transformed the way I work and connect with others. It’s made my life easier in ways I never expected. The App works without any problem which means every time it works well. In case any issue is there, the back end team has been immediately resolved. As a tele sales agent this app helped me a lot. Huge thanks to the amazing team behind this app!

What did you not like?

There is nothing to dislike in this Application. Everytime this app make my job easier.

Which problems are you solving with the product?

We are able to connect to multiple people, without any network issue. Both side persons are able to listen properly. It connects very fast with the customers, which is a great advantage of this app.

“Amazing calling platform ”

5.0

Older than 12 months

Tanjia

Validated Reviewer

sales executive at

Yourparkingspace

51-1000 employees
Industry: Telecommunikation

Use cases:

Call Center Infrastructure (CCI)

What did you like?

CloudTalk is a cloud-based call center software designed to help businesses manage inbound and outbound calls. It offers a range of features such as real-time analytics, call recording, IVR, and more to help businesses improve customer communication and streamline their call center operations. CloudTalk also integrates with popular CRMs and other business tools to provide a comprehensive solution for managing customer interactions. With its flexible and scalable platform, CloudTalk is suitable for businesses of all sizes looking to enhance their customer support and sales efforts.

What did you not like?

Nothing to dislike about Cloudtalk. This service rarely has issues, that relate to me.

Which problems are you solving with the product?

CloudTalk is a great option for businesses for several reasons.

“Best and easy to use ”

5.0

Older than 12 months

Ushmita

Validated Reviewer

Senior Account Manager at

Teqo Solutions

51-1000 employees
Industry: Information Technology and Services

Use cases:

Contact Center Outbound Call TrackingVoIP

What did you like?

I have been using cloudtalk from last 1 year to contact my prospects and clients and I must say this is one of the best cloud based calling software I have ever used. It is easy to install and use. Best features for me are auto recording and transcription, I can easily keep the records of calling, analysing my calls is also very easy on dashboard. I highly recommend it to everyone!

What did you not like?

According me all the features are good, there is nothing which I dislike about cloudtalk.

Which problems are you solving with the product?

I am using cloudtalk to contact my customers and to keep the records of my conversations which is very easy with auto recordings.

“CloudTalk is like a warm cup of coffee”

5.0

Older than 12 months

blessy

Validated Reviewer

sales and dental treatment at

Dentakay PVT

51-1000 employees
Industry: Medical Practice

Use cases:

Auto Dialer Call Center Infrastructure (CCI)Contact Center

+ 4 more

What did you like?

CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend!

What did you not like?

occasional call lags and connectivity issues can be frustrating. but reliability could improve.

Which problems are you solving with the product?

CloudTalk improves call clarity, speeds up response times, and boosts team efficiency. It reduces missed calls, enhances customer satisfaction, and integrates seamlessly with CRM tools for smooth follow-ups.

“User friendly application ”

5.0

Older than 12 months

Sebastian

Validated Reviewer

Telesales at

Dentakay Dental Clinic

51-1000 employees
Industry: Health, Wellness and Fitness

Use cases:

Auto Dialer Contact Center Contact Center Workforce

+ 2 more

What did you like?

It’s very user friendly. Easy to work with and also the dashboard offers good reports for the analysis part. As a person working in telesales for some time now. I highly recommend this application.

What did you not like?

Not much to say actually. It’s an application where you get all the required details with ease.

Which problems are you solving with the product?

Power dialer offers easy way to reach out to our leads or prospects and the campaign leads.

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