CloudTalk Reviews (135)
AI-generated summary
What users say about CloudTalk
Based on 135 reviews
CloudTalk is appreciated for its intuitive user interface, excellent call quality, and seamless CRM integration, which significantly reduces manual effort. Users also praise the simple usability and top-notch customer support. The drawbacks of CloudTalk include freezing applications, occasional connectivity issues, and delays in the mobile app. Additionally, small teams find the pricing high, internal call transfers sometimes fail, and the reporting features require too much manual effort. Nevertheless, CloudTalk effectively solves communication problems through user-friendly operation and automatic CRM synchronization.
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“Cloudtalk is great and innovative ”
3.5
A
Older than 12 months
Adam
Validated Reviewer
Salesman at
Quick car finance
- 51-1000 employees
- Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
CloudTalk is an excellent phone system with great reliability, easy-to-use features, and seamless integration. It helps improve team communication, offers advanced call management tools, and provides crystal-clear voice quality. Highly recommend for businesses of any size!"
This version is a bit more detailed while staying concise. If you need more elaboration or specifics about its features, feel free to ask!
What did you not like?
One downside of CloudTalk is that its mobile app can occasionally experience significant lag, which can lead to various issues such as poor call quality, noticeable delays in communication, and even dropped calls. This problem tends to be more pronounced during high-traffic periods when the system is under heavy use, or when the internet connection is unstable or slow. These delays can be frustrating for users, as they disrupt the flow of conversations and create challenges in maintaining seamless communication. In such cases, teams may experience reduced productivity, as important calls and customer interactions are affected, potentially leading to missed opportunities or a less professional experience.
Which problems are you solving with the product?
Having an AI note-taker for a finance salesman is like having an extra pair of hands to handle all the tedious stuff after every call. Instead of scrambling to jot down notes or remember every detail, the AI takes care of it instantly. After a call, it summarizes everything – key points, follow-ups, and important dates – so the salesman doesn’t have to spend time going over their notes or figuring out what was discussed. It saves a ton of time and mental energy, letting them focus on actually selling or following up with clients instead of worrying about remembering every detail. It’s like having a super-efficient assistant who never forgets anything!
“CloudTalk for outbound prospecting”
5.0
B
In the last 3 months
Baha
Validated Reviewer
Outboud Call Administrator at
Flexvelop
- 1-50 employees
- Industry: Accounting
Use cases:
Contact Center Contact Center WorkforceOutbound Call Tracking
+ 1 more
What did you like?
I've had an excellent experience using CloudTalk for outbound prospecting and daily calling workflows. The platform is easy to set up, intuitive to use, and integrates smoothly with our CRM. This makes it simple to manage call activities, keep customer records organized, and ensure that important information is available to the entire team.
Call quality has been consistently reliable, and features such as call recording, automated logging, analytics, and workflow integrations help us work more efficiently. The CRM connection saves a significant amount of manual effort and gives us a clear overview of every customer interaction.
The AI-powered features are another strong advantage. They help with call summaries, conversation analysis, and the documentation of relevant information, allowing our team to focus more on customers and less on administrative tasks.
Overall, CloudTalk has become an important part of our daily workflow. It combines reliable calling, strong CRM integration, and useful AI capabilities in one professional and user-friendly platform. I would highly recommend it to companies looking to improve their sales and customer communication processes.
What did you not like?
One area that could be improved is the flexibility of some integrations and automation options. A few workflows require additional configuration, and certain features could be more intuitive. More advanced reporting, easier customization, and clearer setup guidance would make the platform even better.
Which problems are you solving with the product?
CloudTalk helps us centralize outbound calling, customer communication, and CRM documentation in one workflow. Calls and activities are automatically recorded in the CRM, reducing manual data entry and ensuring that customer records remain complete and up to date.
The main benefits are greater efficiency, better visibility into customer interactions, and more consistent follow-up. AI-generated summaries and conversation insights also save time, improve documentation quality, and allow the team to focus more on customers instead of administrative tasks.
“Great Service 5 Star”
5.0
g
Older than 12 months
gary
Validated Reviewer
Sales at
Car finance 247
- 1-50 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
The service is absolutely fantastic, and it's incredibly easy to use. I was really pleased to hear that the office was making the switch to this service, especially since I’ve had the pleasure of using it before. In all my previous experiences, I’ve never encountered any problems, and it’s always been reliable and efficient. Knowing that the office is upgrading to something that I’ve had such a positive experience with gives me great confidence that the transition will go smoothly and that we’ll continue to enjoy top-notch service.
What did you not like?
There’s absolutely nothing at all to complain about. I’ve had the pleasure of using this service in the past, and I’ve never encountered a single issue. Every time I’ve used it, it has worked flawlessly. Without a doubt, it’s the best service I’ve ever experienced, surpassing all others I’ve tried before. The reliability and quality are unmatched, making it my top choice every time.
Which problems are you solving with the product?
The problems that this service has successfully resolved are significant, particularly when it comes to facilitating much easier communication with customers. It has greatly improved the clarity and reliability of phone calls, ensuring that conversations are much smoother and more effective. By enhancing the quality of calls, it has made it much simpler to connect with customers and provide them with the assistance they need, all while reducing the potential for misunderstandings or frustration. This improvement in communication has been a game-changer for both customer service and overall efficiency.
“The best decision we made for our team”
5.0
N
Older than 12 months
Natalie
Validated Reviewer
Operations Manager at
Spectra Consulting Group
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
CloudTalk has been a revelation for our mid-sized company. Gone are the days of clunky phone systems and siloed communication channels. Cloud Talk seamlessly integrates everything calls, texts, meetings - into one user-friendly platform. This has boosted our team's productivity and collaboration in a major way.
What truly sets CloudTalk apart is the advanced call routing. We can now ensure calls reach the most qualified agent based on skills and availability. This not only improves customer satisfaction but also empowers our agents to excel in their areas of expertise. The built-in reporting and analytics are fantastic for identifying trends and optimizing our call center operations.
CloudTalk feels like a true partner in our success. It's a cost-effective solution that scales with our growing business, and the customer support is top-notch. If you're looking for a communication platform that empowers your team and streamlines operations, CloudTalk is a must-consider.
What did you not like?
We haven't encountered any major issues while using CloudTalk. The platform has consistently delivered reliable performance and exceptional service. Any minor concerns we've had were promptly addressed by their responsive support team, making our overall experience very positive.
Which problems are you solving with the product?
CloudTalk is constantly improving our customer support
“How CloudTalk boosted our call center's performance”
4.5
S
Older than 12 months
Sienna
Validated Reviewer
Call Center Manager at
Seismic Shift Consulting
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base.
The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees.
Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.
What did you not like?
We haven't encountered any dealbreakers with CloudTalk. It's been a positive experience overall. Every team and workflow is different, but for us, it's definitely delivered on its promises.
Which problems are you solving with the product?
CloudTalk has boosted our call center's performance
“Attention to Detail is very strong and team is very active”
5.0
K
In the last 30 days
KiranDeep
Validated Reviewer
Director at
Hiadigi Marketing
- 1-50 employees
- Industry: Cosmetics
Use cases:
Auto Dialer Outbound Call TrackingVoIP
What did you like?
I was in touch with Plamen from their team and i have trust in them because: they are very active and supportive. their prices too are very good. all over they are superb
What did you not like?
as such there is nothing. we are using their system and it is fulfilling our requirements very well.
Which problems are you solving with the product?
Calling solutions for sales team for australian market
“Fast, Intuitive, and a Big Step Up”
4.5
L
In the last 30 days
Luca
Validated Reviewer
Client Relationship Representative at
Mexem LTD
- 1-50 employees
- Industry: Financial Services
Use cases:
Contact Center
What did you like?
CloudTalk is super convenient, simple, and fast to use. Calls come through clear with no delays, which makes handling client conversations so much easier day to day
What did you not like?
What I dislike is that when I use the pop-up feature in the app, the app tends to freeze.
Which problems are you solving with the product?
We're solving the problem of slow, disorganized call management — CloudTalk has made handling client calls faster and more efficient.
“Great bang for your buck”
5.0
L
In the last 3 months
Luke
Validated Reviewer
Head of Sales at
Jostle
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
Great pricing, considering it does everything it's competitors do, and everything I need for outbound sales calls. My sales rep was very helpful and the one click integrations mean my calls activities and recording are syncing to my CRM with no hassle.
What did you not like?
I wish I could have tested multiple international numbers during my trial but as soon as i signed up it is working great and as expected
Which problems are you solving with the product?
Outbound cold calling as a sales team. And having all recording and activities sync to Hubspot.
“Great Business Tool. highly recommend.”
5.0
K
In the last 3 months
Kevin
Validated Reviewer
operations manager at
The Mortgage Exchange Ltd
- 1-50 employees
- Industry: Financial Services
Use cases:
Auto Dialer Contact Center Workforce
What did you like?
We have recently started using Cloudtalk and the experience has been very positive. We were attracted by the parallel dialler which allows telesales agents to dial multiple people at the same time. This has been an excellent tool for our business. the onboarding process was very easy and we have continued support in the way of online meetings and a direct number for our account manager. Highly recommend using Cloudtalk!!
What did you not like?
been using cloudtalk for around 8 weeks. No issues. very easy to use and great support.
Which problems are you solving with the product?
Cloudtalk gives us the ability to dial multiple clients at the same time using their parallel dialler. this is what attracted us in the first place.
“Best service ever!!!”
5.0
R
In the last 6 months
Rauf
Validated Reviewer
Developer at
Ante Technologies
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
VoIP
What did you like?
I've been using CloudTalk for business communication and customer support. The setup process was straightforward, and getting a local number was quick. The call quality has been reliable, and the web interface is easy to use. I also appreciate how responsive the support team is whenever I have questions. Features like call recording, call history, and SMS support have been useful for managing communications efficiently.
What did you not like?
Overall, my experience has been positive. If I had to mention one thing, I would like to see more flexibility in some pricing plans and additional integrations with third-party services. However, these have not significantly affected my day-to-day use of the platform, and I have not encountered any major issues so far.
Which problems are you solving with the product?
CloudTalk helps me manage business communications through VoIP and virtual phone numbers. It allows me to contact clients from different countries without relying on traditional mobile operators. The platform makes it easier to handle incoming and outgoing calls, keep communication organized, and maintain a professional presence with local phone numbers. I also benefit from features such as call history, call recording, and centralized communication management, which save time and improve efficiency.
“Amazing Customer services Software.”
5.0
T
In the last 6 months
Taimoor
Validated Reviewer
CEO at
Voice Evolution LLC
- 1-50 employees
- Industry: Versicherung
Use cases:
Contact Center Contact Center Workforce
What did you like?
My experience with CloudTalk is amazing, it's more convenient and reliable. Best call quality and connectivity. CloudTalk leads our business to professionalism.
What did you not like?
There is nothing to be disliked but yes I heard to know a sudden suspension could be effective. CloudTalk should give a warning before suspension.
Which problems are you solving with the product?
Call distortion and voice quality have been improved. We are getting more customers on line and understanding them better.
“User-friendly App and the transition was easy”
4.5
M
In the last 6 months
Marwan
Validated Reviewer
Business Development Representative at
DeXpose
- 51-1000 employees
- Industry: Computer & Network Security
Use cases:
Outbound Call TrackingVoIP
What did you like?
I can easily check call statistics and track team performance through the reporting dashboard. The transition to CloudTalk was smooth and the onboarding process was straightforward, so our team was able to start using it quickly. I also appreciate that it performs reliably even with average internet connections, unlike some other calling platforms we've used in the past. The interface is intuitive, and the CRM integration helps keep all customer communication organized in one place, making daily work much more efficient.
What did you not like?
Sometimes when I try to check call statistics or access certain reports, the dashboard can take a little longer than expected to load. It doesn't happen often, but when it does, it can slow things down slightly when I'm looking for information quickly. I'd also like to see some of the advanced features become more accessible, as they can add to the overall cost for smaller teams. That said, these have been relatively minor issues in my experience. The platform has remained stable and reliable overall, and the benefits it brings to our daily workflow far outweigh these drawbacks.
Which problems are you solving with the product?
CloudTalk has made it much easier for our team to manage both inbound and outbound calls from a single platform. One of the biggest benefits has been its reliability, as it performs well even when the internet connection is not ideal, unlike some other calling solutions I've used in the past. This has helped us maintain consistent communication with customers and prospects without frequent disruptions. The reporting tools also give us better visibility into call activity and performance, making it easier to track results and identify areas for improvement. Overall, CloudTalk has improved our efficiency, reduced communication challenges, and helped us provide a smoother experience for both our team and our customers.
“Leider eher enttäuschend”
K
In the last 6 months
Karin
Validated Reviewer
Kommunikation & Eventmanagement at
CORE smartwork GmbH
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)VoIP
What did you like?
Tatsächlich habe ich aktuell noch keine Vergleich zu anderen Telefonlösungen, die ähnlich sind wie Cloudtalk. Alles, was gut funktioniert, sollte meines Erachtens Standard sein für eine Sprachplattform. Es gibt nichts außergewöhnliches, was besonders postiv hervor sticht.
What did you not like?
Leider haben wir mit CloudTalk immer wieder technische Herausforderungen, die unseren Arbeitsalltag beeinträchtigen.
Bei der Mac-App kommt es regelmäßig vor, dass Nutzer ohne ersichtlichen Hinweis ausgeloggt werden. Dadurch können Anrufe nicht zugestellt werden, ohne dass man dies sofort bemerkt. Zudem haben wir wiederholt Probleme beim Annehmen von Anrufen erlebt – der Klick auf „Anruf annehmen“ führt teilweise zu keiner Reaktion.
Auch das Routing der Anrufe funktioniert nicht immer zuverlässig. Es kommt vor, dass Anrufe an Mitarbeiter weitergeleitet werden, obwohl diese offline sind, während andere verfügbare Kollegen online wären. Besonders störend ist dies, wenn während eines Meetings oder einer Bildschirmpräsentation plötzlich Anrufe aufpoppen.
Die CRM-Integration hat ebenfalls nicht immer wie erwartet funktioniert. Teilweise wurden falsche Kontakte angezeigt, und die konfigurierte Priorisierung des im CRM hinterlegten Ansprechpartners wurde nach unserer Erfahrung nicht zuverlässig berücksichtigt. Dadurch entsteht zusätzlicher Aufwand durch unnötiges Weiterverbinden von Anrufen.
Verbesserungspotenzial sehen wir auch bei der Statusverwaltung. Eine automatische Synchronisation mit dem Kalender (z. B. bei Meetings, Urlaub oder Krankenstand) wäre sehr hilfreich. Aktuell muss der Status manuell gepflegt werden, was in der Praxis leicht vergessen wird und zu unnötigen Wartezeiten für Anrufer führen kann.
Die mobile App haben wir letztlich nicht eingesetzt, da sie unsere Anforderungen nicht ausreichend erfüllt hat.
Insgesamt treten bei uns in regelmäßigen Abständen – etwa alle ein bis zwei Monate – technische Probleme auf. Zusätzlich waren unsere Erfahrungen mit dem Support durchwachsen. Teilweise mussten wir sehr lange auf Rückmeldungen warten, was die Lösung akuter Probleme erschwert hat.
Zusammenfassend bietet CloudTalk grundsätzlich interessante Funktionen leider konnten unsere Erwartungen nicht durchgehend erfüllt werden.
Which problems are you solving with the product?
Wir haben uns damals für Cloutalk entschieden um unsere Standtelefon abzulösen um so flexibler auch im Home Office arbeiten zu können.
“Clear Communication and Easy Use”
4.0
E
In the last 6 months
Emily
Validated Reviewer
Business Management Associate at
Parcelly
- 1-50 employees
- Industry: Logistics and Supply Chain
Use cases:
Contact Center Outbound Call Tracking
What did you like?
Using CloudTalk is super easy, the quality of calls is great and it is incredibly reliable. I use it on a daily basis within my work, and I have never found any real issues in its quality or usability. This means that I can nurture customer and client relations easily and reliably.
What did you not like?
I have never found too many issues when using this programme. The only slight disadvantage that I have found is that it can take 10 seconds or so for the app to load and for calls to display properly. This can make the calling process slightly confusing as I am not sure whether the call has connected or not.
Which problems are you solving with the product?
Within my work, I am continuously maintaining client and customer relationships. I am able to nurture these relationships due to the ease of use of this app, and I am able to easily transfer calls, or have calls transferred to me easily to ensure that the correct person is solving the relevant issue or query.
“A Game-Changer for Outreach Teams”
5.0
J
In the last 6 months
Jordi
Validated Reviewer
Marketing manager at
The boomerang company
- 1-50 employees
- Industry: Computer Software
Use cases:
Contact Center Outbound Call Tracking
What did you like?
Easy to use, with a large amount of data to analyze and unlimited calls, which makes it a very powerful tool for any outreach workflow. The interface is simple and intuitive, so you don’t need a steep learning curve to get started. It allows you to quickly extract insights, organize your outreach efforts, and improve decision-making based on real data.
Perfect for outreach teams that want to scale faster and in a more predictable way. It helps streamline processes, save time on manual tasks, and focus on what really matters: closing more deals and growing consistently.
What did you not like?
At first, it can be a bit difficult to understand all the features, especially if you’re new to this type of tool. There are quite a lot of options and settings, so it may feel overwhelming in the beginning. However, they have a well-structured onboarding process that guides you step by step and helps you get familiar with the platform quite quickly. Once you go through it, everything becomes much clearer and easier to use in day-to-day work.
Which problems are you solving with the product?
Fixes the biggest problem in outbound sales: scaling call outreach in Spain. Turns a messy, manual process into a structured system that allows sales teams to operate at high volume with predictable outcomes.
“Reliable app for daily calls”
5.0
M
In the last 6 months
Mohamed
Validated Reviewer
Guest communication at
Bulldogrealestate
- 1-50 employees
- Industry: Real Estate
Use cases:
Contact Center
What did you like?
We can do calls and everything is recorded for quality, all team could see the history of calls and listen to the recordings, we can easily perform and receive all kinds of international calls, that is what we like the most about Cloudtalk.
What did you not like?
Lautsprecher could be better, when I turn it on while on a call from the phone app, it does not reflect in cloud talk, so I need to open Cloudtalk itself to turn the loudspeaker on, it is not a problem for us, but could be definitely improved.
Which problems are you solving with the product?
We used to receive so many calls from guests directly to our phone numbers, we needed one place where we can see, record, and track all calls, CloudTalk simply offers that, so the advantage for us is that we can measure the quality of our customer service now, and thus, improve it.
“Easy-to-Use Calling Platform with Great Features”
5.0
K
In the last 6 months
KATHERINE
Validated Reviewer
Sales Manager at
Confidante Insurance
- 1-50 employees
- Industry: Versicherung
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 1 more
What did you like?
I like that the platform is very user-friendly, available in Spanish, and includes a mobile app. These features make it easy to manage business communications from anywhere.
What did you not like?
I would like more onboarding resources in Spanish and a smoother scheduling process for training sessions.
Which problems are you solving with the product?
CloudTalk helps me manage business calls, SMS, and customer communications from one platform. The main benefits have been improved productivity, easier lead management, and the flexibility to work from both my computer and mobile app.
“I find cloud talk very easy to use.”
4.0
m
In the last 6 months
mia
Validated Reviewer
Account Management at
Parcelly
- 1-50 employees
- Industry: Logistics and Supply Chain
Use cases:
Contact Center
What did you like?
I like the simple setup, I have not used anything like this before but it was easy to get the hang of it. Mainly because the interface is clean and intuitive,
What did you not like?
Can sometimes take a while to connect you to a number, there is a lot of silence then calls can just suddenly disconnect. Thus, Call quality can be inconsistent I experinced some issues with connection quality or reliability can pop up, especially during busier times.
Which problems are you solving with the product?
Call a lot of people quickly. These features: Smart routing, call recording, analytics, and dialers help improve efficiency and performance.
“Reliable Cloud Calling Solution for Teams”
4.5
a
In the last 6 months
anishka
Validated Reviewer
operations at
Parcelly
- 1-50 employees
- Industry: Logistics and Supply Chain
Use cases:
Auto Dialer
What did you like?
CloudTalk offers strong integrations and automation features which help improve productivity. But at times, call quality or connectivity can be inconsistent, especially during peak usage. [thecxlead.com]
What did you not like?
lag in call scripts.Additionally, pricing can increase as you scale, and support response times can sometimes be slower than expected.
Which problems are you solving with the product?
I use CloudTalk to handle inbound and outbound customer calls efficiently. It helps streamline communication by centralising all calls, recordings, and customer data in one place. The key benefits I’ve seen are improved call handling, better tracking of customer interactions, and time savings through features like automatic call logging and integrations with other tools. Overall, it has helped improve productivity and provide a more organised approach to managing daily call operations.
“Real Life Call Master ”
4.5
V
In the last 6 months
Vin
Validated Reviewer
Account Manager at
Parcelly
- 1-50 employees
- Industry: Logistics and Supply Chain
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
What did you like?
Easy to use, setup and review dashboards. Setting up status while the app runs in the background also comes in quite handy
What did you not like?
At times the call routing or path set can be confusing. Also the app size on the screen can become bigger for no reason which makes it harder to use
Which problems are you solving with the product?
Managing Network Communications and setting up training calls
“Using CloudTalk for a powerdialing mortgage campaign”
4.5
J
In the last 6 months
Javier
Validated Reviewer
CSR at
Silicon Beach Mortgage Inc.
- 1-50 employees
- Industry: Real Estate
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 4 more
What did you like?
What I like most about CloudTalk is how easy and efficient it makes communication. The platform is user-friendly, offers excellent call quality, and allows me to manage calls from anywhere. I also appreciate features such as call recording, detailed analytics, and seamless integrations with other tools, which help improve productivity and organization. Overall, CloudTalk simplifies communication and makes daily work more effective and convenient.
What did you not like?
What I don't like about CloudTalk is that occasional technical issues can affect the calling experience, such as connection delays or minor audio quality problems. Some advanced features can also take time to learn, and the platform may feel overwhelming at first because of the number of available settings and options. Additionally, certain integrations and features may require higher-tier plans, which can increase costs for some users. Overall, while CloudTalk is a useful tool, there are areas where the user experience could be improved.
Which problems are you solving with the product?
CloudTalk helps me solve several communication challenges, such as managing customer calls efficiently, keeping track of conversations, and ensuring that important information is not lost. It allows me to handle calls from anywhere, organize customer interactions in one place, and monitor performance through reports and analytics. The main advantages I see in using CloudTalk are its ease of use, reliable call quality, call recording features, and integrations with other business tools. These benefits help improve productivity, save time, and provide a better overall experience for both users and customers.
“Excellent Pipedrive Integration for our small business”
5.0
J
In the last 6 months
Jonathan
Validated Reviewer
Creative Director at
Silk Street Music Ltd
- 1-50 employees
- Industry: Entertainment
Use cases:
Call Center Infrastructure (CCI)Outbound Call TrackingVoIP
What did you like?
CloudTalk has been one of the best software decisions we’ve made for our business. The onboarding process was straightforward, and porting our existing business number across was handled efficiently with minimal disruption.
The mobile and desktop apps are reliable and make it easy to manage calls whether I’m in the office or working remotely. The CRM integrations are particularly valuable, allowing us to automatically log calls, track customer interactions and streamline our sales process. We also make extensive use of automations, which save our team significant administrative time.
What really stands out is the customer support. Whenever we’ve had a question or needed assistance, the live chat team has responded quickly and resolved issues efficiently. The level of support has consistently exceeded our expectations.
What did you not like?
There is very little to dislike about CloudTalk. Looking back, my biggest frustration is that we didn’t switch sooner. We migrated from another cloud telephony provider and immediately noticed improvements in functionality, integrations and overall ease of use.
If I had to identify an area for improvement, I would like to see even more native integrations and automation options added over time. However, the platform is continually evolving, and the current feature set already meets the needs of our business very well.
Which problems are you solving with the product?
CloudTalk helps us manage all of our business communications in one place. As a customer-facing business, we need a reliable phone system that works equally well on desktop and mobile, allows our team to work remotely, and keeps a clear record of customer interactions.
The biggest advantages for us are the CRM integrations, call logging, call recording and automation capabilities. Calls are automatically linked to customer records, which reduces manual administration and helps us deliver a more professional service. The platform is easy to use, reliable and scales well as the business grows.
On the rare occasion we have needed assistance, the live chat support team has been responsive, knowledgeable and quick to resolve any issues. Overall, CloudTalk has improved our efficiency, visibility of customer communications and the overall experience for both our team and our clients.
“A Complete Powerhouse for High-Volume Outreach”
4.5
M
In the last 6 months
Mahmoud
Validated Reviewer
SDR at
DeXpose
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
CloudTalk is easily one of the best tools I’ve added to my stack. The UI is clean and intuitive, making it super easy to jump right in without a steep learning curve.
The performance is rock-solid, calls are crystal clear, and it handles high volumes without any lag. What really sets it apart is the AI intelligence; the automated summaries save me a ton of manual note-taking. Plus, the integrations with our CRM work flawlessly, keeping everything synced in real-time.
Onboarding was quick and painless, and the support team has been great whenever I’ve had a quick question. For the price, the ROI is immediate because of the sheer amount of time it saves. If you want a "smart" phone system that just works, this is it.
What did you not like?
There isn't much to complain about, though the mobile app could use a bit more polish to match the desktop experience. Also, keep an eye on the pricing for add-on features, as they can add up if you have a large team, but the time saved usually justifies the cost.
Which problems are you solving with the product?
It solves the problem of "tool fatigue." Instead of fighting with a clunky dialer, I can just focus on my conversations. The onboarding was incredibly fast, and the ROI is clear, I’m making more calls in less time because the system is stable and the automation handles the busy work. It’s a solid, reliable tool that stays out of your way and does the job perfectly.
“Implementation Made Easy with CloudTalk”
4.5
MN
In the last 6 months
Mohd Nabil
Validated Reviewer
Head of Customer Experience at
IUX
- 51-1000 employees
- Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)Contact Center
What did you like?
It is easy to implement the platform. Customer experience is very responsive.Platform is user-friendly and easy to use. It is cost effective and efficient for us.
What did you not like?
Features are available separately. Have to add-on. Which is bit of a hassle. I have to follow through a set of criteria and requirements to get it done. It is with help from CloudTalk Customer Support, but I don't like extra work.
Which problems are you solving with the product?
Fast implementation, fast to get it to work internally. Training can be done within an hour or two.
“Great interface, easy to use and does the job! ”
5.0
R
In the last 6 months
Rafael
Validated Reviewer
Account executive at
SendPulse
- 51-1000 employees
- Industry: Marketing and Advertising
Use cases:
Auto Dialer VoIP
What did you like?
Great connectivity, simple interface, and definitely the integration with our CRM, currently we are using Pipedrive and its been good!
What did you not like?
Call rating at the end of each call is unnecessary in my opinion, we've been trying to get it fixed.
Which problems are you solving with the product?
It allows me to reach out to people I need to
“I’ve explored multiple cold-calling tools, CloudTalk stands out!”
5.0
W
In the last 6 months
Winil
Validated Reviewer
Manager - Business Development at
Numocity
- 1-50 employees
- Industry: Computer Software
Use cases:
VoIP
What did you like?
Setup was quick and hassle-free, making it easy to get started without much technical effort.
Getting local contact numbers for outbound calling was simple and convenient, which really helped with regional outreach.
Call connectivity and overall call quality have been consistently good, ensuring smoother conversations with prospects.
What did you not like?
Nothing as such, if cloud talk can be extended into full-fledged CRM - this could have great value addition for us
Which problems are you solving with the product?
Helping me with cold calling - worldwide
“Easy Setup, Strong UI/UX and Smart Time Zone Features”
5.0
C
In the last 6 months
Carlos
Validated Reviewer
Partner Liason EMEA - LATAM at
Cyber Intelligence House
- 1-50 employees
- Industry: Computer Software
Use cases:
Outbound Call TrackingVoIP
What did you like?
Ease of setup and overall use of the application's UI and UX are strong. The onboarding was straightforward, and the support is good when needed. App performance has been solid, and intelligence features—like showing the current time in the contact's time zone—are very useful. It also allows integrations, which helps connect it with other tools.
What did you not like?
Would like to have more flexibility on integrations with other applications and via API.
Which problems are you solving with the product?
CloudTalk helps us streamline our outbound and inbound calling operations. The smart time zone feature ensures we contact people at appropriate times, the integrations connect calls to our CRM workflow, and the strong UI/UX makes the tool easy for the whole team to adopt. Overall, it has improved productivity and made customer communication more efficient.
“A tool that delivers on its promises, easy and simple ”
5.0
SM
In the last 6 months
SANDRA MILENA
Validated Reviewer
Administrator TI And Customer Service Leader at
Immigration Solution
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Workforce
+ 1 more
What did you like?
The interface is probably CloudTalk's best feature. It loads quickly, the layout is intuitive, and you don't have to spend a week figuring out where everything is. For someone who manages agents and switches between different views throughout the day, that kind of simplicity makes a real difference. Call quality has been equally consistent — clear audio, no dropped calls, nothing that makes you cringe mid-conversation with a client. Both things sound basic but they're harder to get right than you'd think.
What did you not like?
The thing that gets to me most is the agent status bug. When you're managing a team and you can't fully trust what the dashboard is showing you, it creates extra work — you end up double-checking things manually that should just be accurate. It's a small thing on the surface but it has a real impact on how you manage day to day.
Which problems are you solving with the product?
Onboarding speed is something I don't think gets mentioned enough. We rotate staff fairly regularly and being able to get a new agent set up and taking calls the same day is genuinely valuable. It removes a bottleneck that used to slow us down every time we brought someone new in.
“perfect app, excelenet”
5.0
V
In the last 6 months
Victoria
Validated Reviewer
Social Media Manager at
Studt Barcelona
- 1-50 employees
- Industry: Education Management
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking
What did you like?
I really like that it is very easy to use and doesn’t require much setup or technical knowledge. The interface is intuitive, and managing calls, tracking performance, and monitoring team activity is simple and efficient.
What did you not like?
Overall, my experience has been positive, but sometimes there could be more advanced customization options or deeper analytics. It would also be great if certain features were a bit more flexible for specific business needs.
Which problems are you solving with the product?
Streamlined call workflows & tracking
Improved call tracking & team efficiency
Better call visibility & performance
Centralized calling & analytics
Faster outreach & call management
“Efficient and centralized business communication”
5.0
IC
In the last 6 months
ISABELLA CAMILA
Validated Reviewer
Supervisor at
Immigration Solution
- 51-1000 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center VoIP
What did you like?
Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers.
What did you not like?
Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained.
Which problems are you solving with the product?
Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control.
“Reliable calling solution with strong CRM integration and great usability”
5.0
K
In the last 6 months
Katerina
Validated Reviewer
Marketing Manager at
C3S Business School
- 1-50 employees
- Industry: Education Management
Use cases:
Contact Center Outbound Call Tracking
What did you like?
CloudTalk has been a great addition to our business operations. Setup was quick, and the interface is very user-friendly. I especially like how smoothly it integrates with our CRM — it saves a lot of time and reduces manual work. Overall, a very efficient and dependable tool.
What did you not like?
Some advanced features take time to learn, and the pricing can be a bit high for smaller teams. Occasionally, there can be slight delays in call connection, but overall it doesn’t affect daily work significantly.
Which problems are you solving with the product?
We use CloudTalk to streamline our outbound calling and manage customer communication more efficiently. It helps us centralize all calls, track interactions, and integrate everything with our CRM.
As a result, we’ve improved team productivity, reduced manual work, and gained better visibility into our sales performance and customer interactions.
“Good call center tool for customer service”
4.5
C
In the last 6 months
CINDY
Validated Reviewer
Customer Service Agent at
Immigration Solution
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
Honestly, what I liked most was how easy it was to just… get on a call. No complicated setup, no hunting through menus — you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every day, that kind of simplicity actually matters a lot.
What did you not like?
Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours.
And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once
Which problems are you solving with the product?
The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast.
“Solid call center tool.”
4.0
N
In the last 6 months
NANETTE
Validated Reviewer
Customer Service Contact at
Immigration Solutions
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)Contact Center VoIP
What did you like?
Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls.
What did you not like?
The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution.
Which problems are you solving with the product?
So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly.
“Good VoIP for day to day sales”
4.0
CV
In the last 12 months
CAMILA VALENTINA
Validated Reviewer
Salesperson at
Immigration Solution
- 1-50 employees
- Industry: Legal Services
Use cases:
Call Center Infrastructure (CCI)VoIP
What did you like?
Honestly, what makes my life easiest is the Hubspot integration. Our team uses hunspot, and i love that when a call comes in, the client's profile automatically pops up on the screen. It's also really great how easy it is to buy local number from other countries for our international campaigns. It's not perfect, though-- sometimes the desktop app freezes a bit and you have to retart it
What did you not like?
I think the biggets day-to-day headache is the app's stability. Like i mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you're in peak call hours or have an important client on the line, it0s incredibly frustrating to have to force-quit the app and reopen it just to keep going. And the analytics module could definitely be better. The basic reports are fine.
Which problems are you solving with the product?
The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster.
How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales.
“Good value for money for sale teams”
5.0
DA
In the last 12 months
DIEGO ALEJANDRO
Validated Reviewer
ADMIN TI at
Immigration Solutions
- 51-1000 employees
- Industry: Legal Services
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center Quality Assurance
+ 2 more
What did you like?
For me, the biggets win is how it streamlines the actual workflow for the sales reps. The interface is super intuitive, so when we onboard new agents, they dont need a three-day training session just to figure out how to make a call. They just log in and start dialing
What did you not like?
The biggest headache for me on the auditing side is definitely the reporting module. It's honestly too basic for a growing sales floor. When I need to pull custom metrics or filter down to specific call outcomes to analyze agent performance, the platform makes it way harder than it should be. We usually end up exporting raw data to Excel just to run proper pivot tables.
Which problems are you solving with the product?
Mainly, we were trying to fix the sheer amount of time reps wasted manually dialing and logging notes. Cloudtalk solved that almost immdiately. The power dialer and click to call features alone bumped our daily connection rates up by a solid 20-30%. As for the benefits on my end, having every call automatically recorded and logged against the customer's profile is a lifesaver for QA. I don't have to chase agents down to figure out what was promised on a call. Also since ther native reporting is a bit weak as i mentioned before, we actually ended up using their webhooks to push the raw call data directly into a custom Google sheets system we built.
“Great tool for managing calls efficiently”
5.0
A
In the last 12 months
Alejandro
Validated Reviewer
Account Executive at
Repscan
- 1-50 employees
- Industry: Legal Services
Use cases:
Outbound Call TrackingVoIP
What did you like?
Is simple to use and works well for managing daily calls. The interface is clear and easy to navigate. It also helps keep everything organized in one place.
What did you not like?
The only downside is that it can take a little time to get familiar with all the features at the beginning. Some options are not immediately obvious. Once you get used to it, it’s much easier to use.
Which problems are you solving with the product?
It makes it much easier to manage calls throughout the day. Before, keeping track of conversations and follow-ups was a bit disorganized. Now everything is in one place, which really helps stay on top of communication and respond faster. Overall it has made daily call handling much smoother.
“An Excellent Services.”
5.0
A
In the last 12 months
Abdul
Validated Reviewer
CEO at
MTS Global
- 1-50 employees
- Industry: Accounting
Use cases:
Auto Dialer Contact Center Outbound Call Tracking
What did you like?
The most helpful feature is manual calling and the power calling, in manual calling it's automatically assign a number to the nearest of the person we are calling, and the power calling feature makes the dialing more easier. All we need to add a list of the numbers and it will rung one by one so we can avoid putting efforts in dialing manually. CloudTalk is most reliable software and easy to use.
What did you not like?
There is nothing to be dislike, but I would like to prefer the main interface could be even more better. I liked the design and the structure of the interface, but it could be more better in my opinion. And another thing we can not download CloudTalk Desktop app without logging in, it should have a direct link available to download it.
Which problems are you solving with the product?
This is presenting our business professionally unlikely other softwares. The phone numbers are not showing as spam to our customers, and the pickup ratio has increased 90%. Through CloudTalk we are able complete our tasks perfectly and not lacking behind.
“Reliable outbound calling platform ”
4.5
M
In the last 12 months
Merve
Validated Reviewer
Growth at
Masthead Data
- 1-50 employees
- Industry: Information Services
Use cases:
Outbound Call TrackingVoIP
What did you like?
The platform is very easy to use and quick to set up, so you can start making calls and managing contacts without a complicated onboarding process.
The pricing plans are flexible and affordable, which makes it a good fit for small teams that need a reliable calling solution without enterprise-level costs.
Features like call recording, analytics, and integrations with CRM tools make it much easier to manage outreach and keep track of conversations with prospects.
What did you not like?
Overall the experience is good, but sometimes the support response time can be a bit slow when you need help quickly. Other than that, there are no major issues in day-to-day use.
Which problems are you solving with the product?
CloudTalk helps me manage outbound calling more efficiently, especially for prospecting and follow-ups with potential clients. Instead of using personal phones or multiple tools, everything is centralized in one platform, which makes it much easier to track conversations and keep records organized.
It also saves time thanks to features like click-to-call, call recording, and automatic call logging. This improves our workflow and helps us review conversations to refine our messaging. Overall, it has made our outreach process more structured and efficient.
“A great way to call remotely and efficiently through a CRM system”
3.5
D
In the last 12 months
Daniel
Validated Reviewer
Account Manager at
Fundur
- 1-50 employees
- Industry: Financial Services
Use cases:
Contact Center Workforce
What did you like?
Cloudtalk allows us to call seemlessly from our CRM system. It allows us to quickly view call recordings too. It speeds up our day and allows us to work directly from our laptop and avoid using a landline system.
What did you not like?
Setting up calling campaigns has been very disappointing, we cannot set up a calling campaign that will run for more than one day. It has been increasingly hard to remedy this so we have ultimately stopped trying to do this.
Which problems are you solving with the product?
Integrating directly with our crm system is great. the advantages are that we can seemlessly work directly off one our crm platform, calling directly without manual dials allows higher call volumes
“5 Stars - Seamless HubSpot Integration and Stellar Support”
5.0
D
In the last 12 months
Doug
Validated Reviewer
Principle Partner
- 1-50 employees
- Industry: Marketing and Advertising
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
The implementation process was incredibly simple and intuitive. We were up and running with a fully functional integration in just a few hours. Very well-built ecosystem for HubSpot users.
What did you not like?
Not much to dislike. Pro tip: setup your dispositions and call tags prior to integration so call tagging is a simple process.
Which problems are you solving with the product?
Intuitive, integrated dialer without the hassle of keeping a pool of credits for outbound dialer activity.
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