CloudTalk Reviews (130)
AI-generated summary
What users say about CloudTalk
Based on 130 reviews
CloudTalk is praised for its user-friendly interface, seamless CRM integrations, and excellent call quality, which enhance team productivity and streamline communication. Many find the platform easy to set up and navigate, with features like call recording and analytics being particularly valuable. However, some users report occasional connectivity issues, lags, and glitches, especially during peak hours or with unstable internet connections. A few users also mention that the pricing can be high for smaller businesses.
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“Seamless Integration and Reliable Performance: A 1.5-Year Review of Cloudtalk”
5.0
J
Older than 12 months
Jathin
Validated Reviewer
Sales at
Dentakay
- 51-1000 employees
- Industry: Medical Practice
Use cases:
Contact Center
What did you like?
We’ve had a great experience with Cloudtalk, and it’s been over 1.5 years without any disappointments. The integration with our CRM has been seamless, and the AI-powered analytics provide valuable insights. We’ve had no connectivity issues, and overall, it’s been a reliable tool. We highly recommend Cloudtalk for anyone looking for a solid communication platform
What did you not like?
Overall, our experience with Cloudtalk has been fantastic for over 1.5 years. The integration with our CRM is smooth, and the AI-driven analytics have provided invaluable insights. Connectivity has always been reliable, which has been crucial for our operations. However, there were a couple of minor instances where we felt some features could have been more intuitive, but the excellent customer support and regular updates have always helped to improve things. Despite these small areas for improvement, Cloudtalk remains a highly recommended solution for us
Which problems are you solving with the product?
Analytics was a problem which is greatly solved
“What a dream! The ideal platform”
5.0
B
Older than 12 months
Ben
Validated Reviewer
SDR at
The Knowledge Academy
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
how easy it is to use the platform and how easy it is to track and make calls/ texts. CloudTalk is excellent for businesses, offering crystal-clear call quality, smart features, and seamless integrations with CRMs and helpdesks. The interface is user-friendly, setup is quick, and customer support is responsive. It’s a great choice for sales and support teams looking for a reliable VoIP solution.
What did you not like?
Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!
Which problems are you solving with the product?
making international calls, cloudtalk lets me do that
“User-friendly platform”
4.5
C
Older than 12 months
Clara
Validated Reviewer
Manager at
Odilo
- 51-1000 employees
- Industry: E-Learning
Use cases:
Outbound Call Tracking
What did you like?
The platform is very user-friendly, and its great reporting features help us assess our results and improve our business needs.
What did you not like?
Call delays during peak hours, and difficulties with certain integrations that may require manual adjustments.
Which problems are you solving with the product?
It enables me to make calls across various markets, and as a manager, I can track and analyze the results.
“My 3 years experience of Cloud talk”
5.0
D
Older than 12 months
Dennis
Validated Reviewer
Medical Consultant at
Dentakay Dental clinics
- 51-1000 employees
- Industry: Hospital & Health Care
Use cases:
Outbound Call Tracking
What did you like?
I have been using many tools to connect with the customers but in my experience Cloud talk is the best tool. Simply to schedule write a notes for each customer and I never experienced any fluctuations or disturbance in the calls and many useful features like real time analytics and call recording it's dial for business
What did you not like?
Nothing much to dislike about Cloud talk it grow and it add many features in the future to be better in all the aspects
Which problems are you solving with the product?
Connecting with the different country clients in the automatic mode is very useful for me
“Cloud Talk Review Pros and Cons ”
5.0
D
Older than 12 months
Dhanesh
Validated Reviewer
Team Leader at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 3 more
What did you like?
Connectivity and call clarity and User Interface when it comes to calling, can see the call history and identify numbers easily.
What did you not like?
Would like it to boot up quickly, sometimes there are bug issues, need a quick fix as well
Which problems are you solving with the product?
Calls are automatically recorded, so gist of the call is always available to have a follow-up calls
“Super easy to use and any issues are resolved very quickly!!”
5.0
C
Older than 12 months
Cody
Validated Reviewer
Team leader at
The Knowledge Academy
- 51-1000 employees
- Industry: Retail
Use cases:
Contact Center Outbound Call Tracking
What did you like?
Super easy use and tracking of previous calls - easy to listen back to the calls you have had which is great for training purposes
What did you not like?
sometimes when it's very busy there is reports of dropped calls - but it is resolved very quickly
Which problems are you solving with the product?
customesr calling in is super easy for the whole team to pick up
“Cloudtalk For Sales ”
5.0
M
Older than 12 months
Michelle
Validated Reviewer
Account Managet at
The Knowledge Academy
- 51-1000 employees
- Industry: Professional Training & Coaching
Use cases:
Outbound Call Tracking
What did you like?
I like CloudTalk because it offers an intuitive, easy-to-use interface that makes managing calls and communication seamless. The platform’s powerful features, like advanced analytics, automated workflows, and integration with other tools, really help streamline business processes. The flexibility of being able to work from anywhere with cloud-based solutions is also a huge plus. Overall, CloudTalk enhances efficiency and collaboration, making it an invaluable tool for both small and large teams.
What did you not like?
relies heavily on internet connection. whenever internet is down, the whole software stops working.
Which problems are you solving with the product?
With CloudTalk, I’m solving issues related to call management, team collaboration, and customer communication efficiency. Before using CloudTalk, handling high call volumes and tracking interactions across different channels was challenging. Now, with features like call routing, real-time analytics, and CRM integrations, it’s much easier to manage customer interactions and improve response times. The biggest benefits I’ve realized include increased productivity, better customer satisfaction, and the ability to work from anywhere without disruptions. CloudTalk has streamlined our workflows, making communication smoother and more effective.
“Amazing Service tool ”
5.0
C
Older than 12 months
Charley
Validated Reviewer
Account Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Accounting
Use cases:
Auto Dialer
What did you like?
CloudTalk is an outstanding calling solution that excels in both functionality and ease of use. The call quality is consistently crystal clear, ensuring smooth and professional communication with clients and team members alike. Its intuitive interface makes navigation effortless, allowing users to quickly access essential tools without a steep learning curve. Additionally, powerful features such as call routing, analytics, and automation streamline customer interactions, making it easier than ever to manage high call volumes efficiently. Whether for sales, support, or internal collaboration, CloudTalk provides a seamless and reliable experience, enhancing productivity and customer satisfaction.
What did you not like?
Sometimes it can take a while when multiple people are on the app at the same time
Which problems are you solving with the product?
I can call all my leads and participants on the same app!
“Reliable VOIP provider”
4.5
A
Older than 12 months
Anton
Validated Reviewer
Assistant at
GoMore
- 51-1000 employees
- Industry: Transportation/Trucking/Railroad
Use cases:
Contact Center VoIP
What did you like?
CloudTalk has a simple, useful desktop app with all necesarry features for great Customer care and relations. Their service is also highly stable, which is a must in our organization.
What did you not like?
Their dashboard is a bit confusing, but they are apparently working to fix it, which fixes this issue
Which problems are you solving with the product?
Great for managing contacts, and having multiple phone numbers both for incoming and outgoing calls
“CloudTalk - The best”
5.0
K
Older than 12 months
Katie
Validated Reviewer
Account Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Outbound Call Tracking
What did you like?
The interface is user-friendly, which makes it easy to set up and manage calls, even for non-technical users. It also integrates well with CRM tools like HubSpot, Salesforce, and more, helping streamline workflows.
What did you not like?
While CloudTalk is generally user-friendly, there could still be a bit of a learning curve with more advanced features, particularly if you're new to call center software or have complex needs.
Which problems are you solving with the product?
makes it super easy t get through to my customers.
“Daily User of Cloudtalk”
5.0
M
Older than 12 months
Max
Validated Reviewer
Account Team Lead at
The Knowledge Academy
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
I manage a sales team and one of the best features is to easily allocate calls due to integration. The calls also record which is really handy, I can go back a review conversations. It just works, no faff, good value for money.
What did you not like?
Very rarely the internal transfers haven't worked, but it could be due to our internal internet connection. It's extremely rare, i'd say it's very reliable compared to others.
Which problems are you solving with the product?
We were paying alot of money for credit direct on our CRM. Cloudtalk is far more cost effective for large numbers of staff. We have teams that cover regions outside the UK so it allows for us to add numbers local to their location and we can make outbound calls easily. The recording is good for staff training and it's simple an easy to use.
“Links to HubSpot, easy to use, no issues.”
5.0
S
Older than 12 months
Sid
Validated Reviewer
Senior Sales Executive at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Contact Center
What did you like?
CloudTalk has made work a lot easier by seamlessly linking to HubSpot and recording my calls for me. Very rarely have any technical issues.
What did you not like?
Occasionally, the contact doesn't appear on CloudTalk and it just shows the phone number
Which problems are you solving with the product?
helps with customers returning my missed calls
“Seamless to use in our Team!”
5.0
E
Older than 12 months
Ethan
Validated Reviewer
Sales Development Representative at
The Knowledge Academy
- 51-1000 employees
- Industry: Professional Training & Coaching
Use cases:
Contact Center
What did you like?
CloudTalk allows our team to seamlessly take inbound calls and make outbound calls to clients while having recordings of conversations that we can refer back to
What did you not like?
Sometimes the transfer feature internally doesn't work 100% as people tend to not show up sometimes
Which problems are you solving with the product?
Cloudtalk allows us to have statistics to refer back to when it comes to reviewing KPI's
“Been using this software for 2 years, never faced any issue”
5.0
A
Older than 12 months
Arjun
Validated Reviewer
Senior Account Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Nanotechnology
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking
What did you like?
the usability, easily able to connect to clients and track KPIs. Good user interface and easile able to connect to customers
What did you not like?
Worked perfectly fine soo far, All issues are sometimes cant transfer calls internally so need to restart app.
Which problems are you solving with the product?
Connecting to customers and recording calls
“extremely easy to use, very reactive and extremely helpful”
5.0
K
Older than 12 months
Kai
Validated Reviewer
sales executive at
the knowledge academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Contact Center Outbound Call Tracking
What did you like?
i like how easy it is to use, it's an app which is always open whilst im working due to how vital it is for my role when customers are calling back, how cloudtalk prioritises it over the current tasks im doing has saved me many times, in situations where i honestly probably wouldve forgotten about certain leads.
What did you not like?
the only thing i struggle with is sometimes finding the recorded calls, i wish they were more accessible
Which problems are you solving with the product?
its our only source of accepting inbound calls so you can imagine how vital it is for our day to day work life
“Good, useful, straight to the point. Excellent tool overall”
5.0
D
Older than 12 months
David
Validated Reviewer
Marketing Director at
DMU Digital Marketing
- 1-50 employees
- Industry: Marketing and Advertising
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
It's been very very easy to setup, and for people to learn how to use it. But what was most important to us, the IVR system was also pretty straight forward, and gave us really good options for customization.
What did you not like?
We're pretty satisfied with it though.. but notbeing able to use SMS on the starter plan, maybe? It's the only thing I can think of really.. we're pretty much covered with what we have.
Which problems are you solving with the product?
Being able to contact possible clients, leads, etc in the US! This has been big for us.
“More convenient and user friendly.”
5.0
M
Older than 12 months
Manikandan
Validated Reviewer
Business Team Lead at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Auto Dialer Outbound Call Tracking
What did you like?
I like the shortcuts available to use the app as well as the user interface. Appreciate the support where I am getting quick response.
What did you not like?
Mostly I don't see that much problem with the APP. Would like to see more updates coming your way.
Which problems are you solving with the product?
We are into the Marketing and sales, which needs the connectivity and network with Global clients. And this is easily done through CT.
“Amazing experience with Cloud talk”
5.0
K
Older than 12 months
Kerri
Validated Reviewer
sales at
Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Outbound Call Tracking
What did you like?
It is so easy to use, and have never had any issues with cloud talk. It is so easy to take calls, good quality calls and easy to transfer to colleagues
What did you not like?
Nothing, I havent had any issues when using this, therefore I havent experienced anything i dislike
Which problems are you solving with the product?
Having good quality calls and blocking out any background noise as our office is loud
“Easy and reliable with nice features”
4.5
C
Older than 12 months
Caroline
Validated Reviewer
Senior Customer Success Manaher at
Plecto
- 1-50 employees
- Industry: Computer Software
Use cases:
VoIP
What did you like?
Easy to use, integrates well with Hubspot. We used to use Aircall, but I find CloudTalk easier to use. It’s simple, it works seamlessly, and the automatic logging of call recordings and notes in HubSpot right after a call is incredibly smart.
What did you not like?
Not really anything, I like the system a lot. If issues occur support always solves them within 30 minutes.
Which problems are you solving with the product?
We use it in our CSM team to call clients and for them to call us directly.
“CloudTalk – an essential tool for communication with customers, locally and internationally.”
5.0
L
Older than 12 months
Ludmila
Validated Reviewer
Customer Support specialist at
Autenti
- 51-1000 employees
- Industry: Consumer Services
Use cases:
Contact Center
What did you like?
Clear and stable calls with high-quality audio, effortless ability to make international calls, intuitive interface, easy to use daily, the browser version performs exceptionally well.
What did you not like?
In the desktop version, a restart may be required for the app to open properly, but it functions perfectly once reopened.
Which problems are you solving with the product?
It ensures high-quality, stable calls and makes managing customer interactions much more efficient. The user-friendly interface and seamless international calling feature have significantly improved my productivity and client relationships, making daily communication smoother and more effective.
“Great tool to use - makes my daily activities easier ”
5.0
s
Older than 12 months
sam
Validated Reviewer
Sales Executive at
the Knowledge Academy
- 1001+ employees
- Industry: Education Management
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
Ease of use of the tool - links with all the platforms I use on a day-to-day basis meaning I don't have to repeat what I do on various systems - cloud talk also links to our CRM system we use in our business making managing our daily activities a lot more simple. one of the best VOIP systems I have used
What did you not like?
when there is an overhaul of call-ins the system sometimes crashes but gets back and running in no time - nothing else I dislike about the system, not had many issues with it in the 3 years I have used it
Which problems are you solving with the product?
Cloudtalk acts as our point of contact when customers call back and also makes note-taking on the call a lot more simple as automatically logs on our CRM system and transfers the call recording straight over in no time. previously we had to use various software and it made our daily activities very challenging - cloud talk simplifies the whole process
“Excellent platform..”
5.0
L
Older than 12 months
Lokesh
Validated Reviewer
Sales
- 51-1000 employees
- Industry: Education Management
Use cases:
Auto Dialer Contact Center Outbound Call Tracking
What did you like?
Every corporate industry must try this Cloudtalk, for maximum reach and customized options. Loving it. while i use every single day to connect global delegates
What did you not like?
Nothing i dislike, so far so good with this and just want to see this growing and impact the global
Which problems are you solving with the product?
Global reach and guidance towards the delegates in education industry
“Great Intergration with CRM”
5.0
R
Older than 12 months
Reuben
Validated Reviewer
Prospector
- 51-1000 employees
- Industry: E-Learning
Use cases:
Outbound Call Tracking
What did you like?
CloudTalk has a great UI and easy to navigate despite being on mouse and keyboard. Easy to dial and great integration with hubspot
What did you not like?
Hubspot occasionally dials when changing over to next page but i believe this is not an issue with cloud talk itself
Which problems are you solving with the product?
Recording is a great feature, hearing back the call solves a lot of missing information
“Great software for calling clients.”
5.0
M
Older than 12 months
Max
Validated Reviewer
Sales Representative at
The Knowledge Academy
- 1001+ employees
- Industry: Education Management
Use cases:
Contact Center
What did you like?
It notifies me when i am receiving a call and has very clear connection. Also, has a very simple and easy to use software.
What did you not like?
a few times i have had a call will randomly disconnect every 2 minutes so had to keep calling.
Which problems are you solving with the product?
allowing our clients to call us easily and answer
“A reliable and Top Notch VoIP system for calling”
5.0
D
Older than 12 months
Dimple
Validated Reviewer
International Sales Manager at
Teqo Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
CloudTalk is its seamless integration with CRM and helpdesk tools, making customer interactions more efficient. The intuitive interface, advanced call routing, and real-time analytics help improve team productivity. Additionally, the call quality is excellent, and the automation features save a lot of time. The customer support is also responsive and helpful, ensuring a smooth experience.
What did you not like?
If we call one prospect number of time then the number may goes to spam. The cost may be a bit high for smaller businesses or startups with limited budgets.
Which problems are you solving with the product?
Advantages are that CloudTalk ensures clear and reliable communication, reducing dropped calls and audio issues. Intelligent call routing and IVR functionalities enhance customer experience and operational efficiency. Cloud-based solution enables seamless remote collaboration and team connectivity.
“A Game Changer for Sales Teams!”
5.0
C
Older than 12 months
Christian
Validated Reviewer
Sales Manager at
Laserhub
- 51-1000 employees
- Industry: Marketing and Advertising
Use cases:
Contact Center
What did you like?
CloudTalk has been a fantastic addition to our sales workflow in HubSpot. The seamless integration makes calling and tracking interactions effortless. The call quality is excellent, and features like call recording and analytics help improve team performance. Plus, the interface is user-friendly and easy to navigate. Highly recommended for anyone looking to streamline their sales process!
What did you not like?
Almost nothing - its a really simple way to geht fast in contact with all of my customers.
Which problems are you solving with the product?
Really fast and easy way to communicate.
“Excellent app for calling, I have been using it sometime and its great experience”
5.0
sm
Older than 12 months
sheik mubarak
Validated Reviewer
ISM at
The knowledge academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 4 more
What did you like?
Seamless calling, International calling, Operators available for multiple countries, needs internet but works soo good and it can save the recordings also
What did you not like?
iT HAS INTERNET DEPENDENCY WHERE IF THE INTERNET IS NOT STABLE CALL MAY NOT REACH OR IT WILL GET DISCONNECTED IN MIDDLE
Which problems are you solving with the product?
International calling is the challenge in our job and Cloudtalk made it easy.
“Game Changer for Business Calls”
4.5
B
Older than 12 months
Bartosz
Validated Reviewer
Fleet Menager at
Mobiex SA
- 1-50 employees
- Industry: Automotive
Use cases:
Contact Center
What did you like?
Intuitive and easy to use application for Windows. Ability to listen to calls and easy access to statistical data. Very good quality of calls.
What did you not like?
Very rarely, an error occurs that spontaneously disconnects the connection. For small businesses the price may be too high.
Which problems are you solving with the product?
CloudTalk helps you improve customer communications by replacing telephone systems with a modern cloud-based solution.
“i find it really user friendly ”
4.5
M
Older than 12 months
Melissa
Validated Reviewer
Account Manager at
The Knowledge Acadmey
- 51-1000 employees
- Industry: E-Learning
Use cases:
Contact Center Outbound Call Tracking
What did you like?
i enjoy how simple it is to use and this helps it being easy to navigate the mulpitle numbers.you are able to call other countries and it also record calls automatically which is hekopful forme as I can be quite forgetful
What did you not like?
sometimes when you have a call you need to transfer to a colleague, the call can drop and not be tranfreed over
Which problems are you solving with the product?
helping us take inbound calls, call diffrent countries and have numbers for different teams
“Easy integration and very little set-up hassle. I would fully recommend it! ”
4.5
G
Older than 12 months
Gabriel
Validated Reviewer
New Business Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Outbound Call Tracking
What did you like?
I enjoy the freedom to switch calling numbers along with it's ease of use and user friendly interface. It always has a stable connection too!
What did you not like?
Nothing comes to mind, it's an incredibly versatile application with very few flaws.
Which problems are you solving with the product?
Ensuring everyone is calling from the same number.
“Great software. Would highly recommend. ”
5.0
K
Older than 12 months
Kyle
Validated Reviewer
Prospecting Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Outbound Call Tracking
What did you like?
Great for linking to hubspot. Reliable service. Would highly recommend if you would like to review calls and link to certain CRM's to help streamline proesses.
What did you not like?
As with all softwares, sometimes a tad laggy, but these are usually resolved quite quickly
Which problems are you solving with the product?
Reviewing what was said on deals which helps us improve staff and client interaction.
“Great Product Thought I was not involved in the initial setup”
4.5
K
Older than 12 months
Katie
Validated Reviewer
Customer Success Manager at
Plecto
- 1-50 employees
- Industry: Computer Software
Use cases:
Call Center Infrastructure (CCI)Contact Center
What did you like?
Ease of use, the app being available at all times, the notes and emoji feature. The product is easy to install, use and optimise so we are collecting data that can inform our processes
What did you not like?
The system sometimes logs out in the middle of a shift and there is nothing to make me aware this has happened until I have a missed call. There should be a clear signal if a login is required
Which problems are you solving with the product?
A call solution. I use it in a support and CSM capacity and it is an effective call tool
“Very solid dialer, does what's needed ”
5.0
M
Older than 12 months
Matthew
Validated Reviewer
Account Executive at
Plecto
- 51-1000 employees
- Industry: Computer Software
Use cases:
VoIP
What did you like?
Excellent call quality, very easy to use and I really enjoy the UX. Great customer service but never had many issues. Great integrations.
What did you not like?
Inbound calls could work better, sometimes this. refreshes and I might miss a call.
Which problems are you solving with the product?
Calling countries out of our CRMs covered countries.
“Good and Economic software for startups ”
4.0
a
Older than 12 months
ajaykumarreddy
Validated Reviewer
Director of Sales. at
Techademy Learning Solutions
- 1-50 employees
- Industry: Education Management
Use cases:
VoIP
What did you like?
Good and economic software for your calling needs, both customer support and sales. We are using from past few months, we liked the easy integration and timely customer support.
What did you not like?
While every thing is going good, but at times often we are facing connectivity issues.
Which problems are you solving with the product?
We are based out of India and need a software to connect the users, cloudtalk is helping in connecting our customers especially the whatsapp integration features.
“Great Solution especially with Hubspot”
3.5
T
Older than 12 months
Tim
Validated Reviewer
Key Account Manager at
The Knowledge Academy Ltd
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Outbound Call TrackingVoIP
What did you like?
Clear audio, seemless integration and low maintenance. The automatic call logging feature is excellent as we have it fully integrated into hubspot.
What did you not like?
Occasional latency at busy periods but this could be our connection? Sometimes the app needs to be refreshed.
Which problems are you solving with the product?
It speeds up the sale process for us and logs contact in our CRM
“Easy to use, intuitive”
4.0
A
Older than 12 months
Allyson
Validated Reviewer
Customer Success Team Lead at
Plecto
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP
What did you like?
I find the cloudtalk app extremely easy to use. The functions are right where I expect them to be, and I find that my team can install and make calls relatively straight away without a huge teething period.I have not yet had any interactions with the support.
What did you not like?
The app sometimes does not register that I am online and I need to refresh it. Otherwise its all good!
Which problems are you solving with the product?
It allows us to have instant access to a telephone whether or not we are in the office. This is useful for us as a global and hybrid team.
“Quality piece of software”
4.5
S
Older than 12 months
Stefan
Validated Reviewer
BDR at
Cloudline
- 1-50 employees
- Industry: Hospitality
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking
What did you like?
Simple to use, easy to install and call quality is great. It works across all my browsers and the extension is only there when I need it.
What did you not like?
If I could generate multiple numbers instantly that would great as often people block the 07441 when they see it. Rotating numbers as and when would be be great.
Which problems are you solving with the product?
Cold calling prospects while using my CRM in all through one window.
“Great software for cold calling”
4.0
A
Older than 12 months
Andrea
Validated Reviewer
GTM at
briink
- 1-50 employees
- Industry: Accounting
Use cases:
Outbound Call Tracking
What did you like?
As someone who actively engages in cold calling, I’ve found CloudTalk to be an absolute game-changer. It streamlines the entire process, making outreach more efficient, data-driven, and ultimately more successful.
What did you not like?
There are times when the call quality isn’t great, either there’s a delay, or the audio sounds robotic. This can be frustrating, especially when speaking with high-value prospects.
It’s a powerful tool, but the pricing structure could be more adaptable.
Which problems are you solving with the product?
Using CloudTalk, I’ve solved key challenges in cold calling and outbound sales. The local presence dialing feature has increased my answer rates, while the power dialer eliminates manual dialing, allowing me to connect with more prospects efficiently. The CRM integration keeps all lead information organized, reducing admin work, and the call recording & analytics help me refine my pitch and improve performance. Overall, CloudTalk has boosted my productivity, conversion rates, and workflow efficiency, making it an essential tool for outbound sales.
“Works great booth in the computer and on the mobile app”
4.5
J
Older than 12 months
Julius
Validated Reviewer
SDR at
Plecto
- 1-50 employees
- Industry: Telecommunikation
Use cases:
Outbound Call TrackingVoIP
What did you like?
Its so easy to navigate in cloudtalk and the features are easy to understand, for example when transfering a call it works so easy and fast
What did you not like?
There isnt reallt that much that i dislike, compared to our previous calling provider cloudtalk is much better
Which problems are you solving with the product?
Cloudtalk makes it easy to call in Hubspot and also calling other countries that arent possible to call from Hubspot
“It is a tool that helps you to be more efficient when you make a call.”
4.5
JG
Older than 12 months
Jose Gabriel
Validated Reviewer
Sales
- 1-50 employees
- Industry: Real Estate
Use cases:
Outbound Call Tracking
What did you like?
You just select the customer and thats it... the call starts immediately, then when you finish the call you dont have to log the call on Hub Spot, it is registered automatically. Save us a lot of time. Very good quality for sound.
What did you not like?
Some times when you do not have a good internet, the customers can not hear very good on their side, other than that is ok.
Which problems are you solving with the product?
You can increase the number of calls during the journey, it helps also to avoid errors when you type the customer phone number.
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