CloudTalk Erfahrungen & Reviews (133)
KI-generierte Zusammenfassung
Was User über CloudTalk sagen
Basierend auf 133 Bewertungen
CloudTalk wird für seine intuitive Benutzeroberfläche, die zuverlässige Anrufqualität und die nahtlose CRM-Integration geschätzt, was den manuellen Aufwand erheblich reduziert. Zudem loben Nutzer den reaktionsschnellen Kundensupport und die einfache Einrichtung. Zu den Nachteilen von CloudTalk gehören gelegentliche Verbindungsprobleme, einfrierende Anwendungen und Verzögerungen in der mobilen App. Darüber hinaus empfinden kleine Teams die Preisgestaltung oft als unflexibel, und die Berichts- und Analysefunktionen erfordern zu viel manuellen Aufwand. Dennoch löst CloudTalk Kommunikationsprobleme effektiv durch benutzerfreundliche Bedienung und automatische Anrufprotokollierung.
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“App for fast dialing”
5.0
E
Vor mehr als 12 Monaten
Eva
Verifizierter Reviewer
SDR bei
PlanRadar
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
That I can dial numbers quickly from the CRM, I don't make mistakes, I can talk through a headset and it's more convenient than talking on the phone.
Was gefällt Dir nicht?
Sometimes the app has glitches, but that rarely seems to happen. Otherwise I don't see any problem.
Welche Probleme löst Du mit dem Produkt?
I think it's a good tool for our supervisors to monitor employees on how active they are in terms of calling. For those of us who make calls, it's easy to use and faster than dialing from the phone.
“Great tool for sales teams”
4.5
P
Vor mehr als 12 Monaten
Paul
Verifizierter Reviewer
Head of Sales bei
Ombea Ab
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Auto Dialer Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Easy dashboard and UI. Does what you need it to and great when you have a remote sales team that need to reach a new lead quickly.
Was gefällt Dir nicht?
Early days there were some little glitches however the team were super helpful and fixed it quickly
Welche Probleme löst Du mit dem Produkt?
Cloudtalk helps our remote sales team to receive and make calls to prospects.
“Reliable and effective service, with many and useful features.”
5.0
JS
Vor mehr als 12 Monaten
Julian Sylvester
Verifizierter Reviewer
Rental Assistant bei
GoMore
- 51-1000 Mitarbeiter:innen
- Branche: Transportation/Trucking/Railroad
Use cases:
Callcenter SoftwareContact Center Contact Center Workforce
+ 2 mehr
Was gefällt Dir am besten?
The easy navigation and optimized userface, which in turn decreases the time i need to solve the given task. The CloudTalk phone is compact, has all the relevant features and is always present on my desktop.
Was gefällt Dir nicht?
A bug was present in the CloudTalk Phone, which made integration of past calls slow. The bug has sinced been patched.
Welche Probleme löst Du mit dem Produkt?
CloudTalk is optimizing how we are taking calls at my organization, effectively tracking calls, and making the transfer of calls seamless and without any complications.
“Seamless Integration and Reliable Performance: A 1.5-Year Review of Cloudtalk”
5.0
J
Vor mehr als 12 Monaten
Jathin
Verifizierter Reviewer
Sales bei
Dentakay
- 51-1000 Mitarbeiter:innen
- Branche: Medical Practice
Use cases:
Contact Center
Was gefällt Dir am besten?
We’ve had a great experience with Cloudtalk, and it’s been over 1.5 years without any disappointments. The integration with our CRM has been seamless, and the AI-powered analytics provide valuable insights. We’ve had no connectivity issues, and overall, it’s been a reliable tool. We highly recommend Cloudtalk for anyone looking for a solid communication platform
Was gefällt Dir nicht?
Overall, our experience with Cloudtalk has been fantastic for over 1.5 years. The integration with our CRM is smooth, and the AI-driven analytics have provided invaluable insights. Connectivity has always been reliable, which has been crucial for our operations. However, there were a couple of minor instances where we felt some features could have been more intuitive, but the excellent customer support and regular updates have always helped to improve things. Despite these small areas for improvement, Cloudtalk remains a highly recommended solution for us
Welche Probleme löst Du mit dem Produkt?
Analytics was a problem which is greatly solved
“What a dream! The ideal platform”
5.0
B
Vor mehr als 12 Monaten
Ben
Verifizierter Reviewer
SDR bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
how easy it is to use the platform and how easy it is to track and make calls/ texts. CloudTalk is excellent for businesses, offering crystal-clear call quality, smart features, and seamless integrations with CRMs and helpdesks. The interface is user-friendly, setup is quick, and customer support is responsive. It’s a great choice for sales and support teams looking for a reliable VoIP solution.
Was gefällt Dir nicht?
Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!
Welche Probleme löst Du mit dem Produkt?
making international calls, cloudtalk lets me do that
“User-friendly platform”
4.5
C
Vor mehr als 12 Monaten
Clara
Verifizierter Reviewer
Manager bei
Odilo
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
The platform is very user-friendly, and its great reporting features help us assess our results and improve our business needs.
Was gefällt Dir nicht?
Call delays during peak hours, and difficulties with certain integrations that may require manual adjustments.
Welche Probleme löst Du mit dem Produkt?
It enables me to make calls across various markets, and as a manager, I can track and analyze the results.
“My 3 years experience of Cloud talk”
5.0
D
Vor mehr als 12 Monaten
Dennis
Verifizierter Reviewer
Medical Consultant bei
Dentakay Dental clinics
- 51-1000 Mitarbeiter:innen
- Branche: Hospital & Health Care
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
I have been using many tools to connect with the customers but in my experience Cloud talk is the best tool. Simply to schedule write a notes for each customer and I never experienced any fluctuations or disturbance in the calls and many useful features like real time analytics and call recording it's dial for business
Was gefällt Dir nicht?
Nothing much to dislike about Cloud talk it grow and it add many features in the future to be better in all the aspects
Welche Probleme löst Du mit dem Produkt?
Connecting with the different country clients in the automatic mode is very useful for me
“Cloud Talk Review Pros and Cons ”
5.0
D
Vor mehr als 12 Monaten
Dhanesh
Verifizierter Reviewer
Team Leader bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 3 mehr
Was gefällt Dir am besten?
Connectivity and call clarity and User Interface when it comes to calling, can see the call history and identify numbers easily.
Was gefällt Dir nicht?
Would like it to boot up quickly, sometimes there are bug issues, need a quick fix as well
Welche Probleme löst Du mit dem Produkt?
Calls are automatically recorded, so gist of the call is always available to have a follow-up calls
“Super easy to use and any issues are resolved very quickly!!”
5.0
C
Vor mehr als 12 Monaten
Cody
Verifizierter Reviewer
Team leader bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Retailers
Use cases:
Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
Super easy use and tracking of previous calls - easy to listen back to the calls you have had which is great for training purposes
Was gefällt Dir nicht?
sometimes when it's very busy there is reports of dropped calls - but it is resolved very quickly
Welche Probleme löst Du mit dem Produkt?
customesr calling in is super easy for the whole team to pick up
“Cloudtalk For Sales ”
5.0
M
Vor mehr als 12 Monaten
Michelle
Verifizierter Reviewer
Account Managet bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Professional Training & Coaching
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
I like CloudTalk because it offers an intuitive, easy-to-use interface that makes managing calls and communication seamless. The platform’s powerful features, like advanced analytics, automated workflows, and integration with other tools, really help streamline business processes. The flexibility of being able to work from anywhere with cloud-based solutions is also a huge plus. Overall, CloudTalk enhances efficiency and collaboration, making it an invaluable tool for both small and large teams.
Was gefällt Dir nicht?
relies heavily on internet connection. whenever internet is down, the whole software stops working.
Welche Probleme löst Du mit dem Produkt?
With CloudTalk, I’m solving issues related to call management, team collaboration, and customer communication efficiency. Before using CloudTalk, handling high call volumes and tracking interactions across different channels was challenging. Now, with features like call routing, real-time analytics, and CRM integrations, it’s much easier to manage customer interactions and improve response times. The biggest benefits I’ve realized include increased productivity, better customer satisfaction, and the ability to work from anywhere without disruptions. CloudTalk has streamlined our workflows, making communication smoother and more effective.
“Amazing Service tool ”
5.0
C
Vor mehr als 12 Monaten
Charley
Verifizierter Reviewer
Account Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Accounting
Use cases:
Auto Dialer
Was gefällt Dir am besten?
CloudTalk is an outstanding calling solution that excels in both functionality and ease of use. The call quality is consistently crystal clear, ensuring smooth and professional communication with clients and team members alike. Its intuitive interface makes navigation effortless, allowing users to quickly access essential tools without a steep learning curve. Additionally, powerful features such as call routing, analytics, and automation streamline customer interactions, making it easier than ever to manage high call volumes efficiently. Whether for sales, support, or internal collaboration, CloudTalk provides a seamless and reliable experience, enhancing productivity and customer satisfaction.
Was gefällt Dir nicht?
Sometimes it can take a while when multiple people are on the app at the same time
Welche Probleme löst Du mit dem Produkt?
I can call all my leads and participants on the same app!
“Reliable VOIP provider”
4.5
A
Vor mehr als 12 Monaten
Anton
Verifizierter Reviewer
Assistant bei
GoMore
- 51-1000 Mitarbeiter:innen
- Branche: Transportation/Trucking/Railroad
Use cases:
Contact Center VoIP
Was gefällt Dir am besten?
CloudTalk has a simple, useful desktop app with all necesarry features for great Customer care and relations. Their service is also highly stable, which is a must in our organization.
Was gefällt Dir nicht?
Their dashboard is a bit confusing, but they are apparently working to fix it, which fixes this issue
Welche Probleme löst Du mit dem Produkt?
Great for managing contacts, and having multiple phone numbers both for incoming and outgoing calls
“CloudTalk - The best”
5.0
K
Vor mehr als 12 Monaten
Katie
Verifizierter Reviewer
Account Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
The interface is user-friendly, which makes it easy to set up and manage calls, even for non-technical users. It also integrates well with CRM tools like HubSpot, Salesforce, and more, helping streamline workflows.
Was gefällt Dir nicht?
While CloudTalk is generally user-friendly, there could still be a bit of a learning curve with more advanced features, particularly if you're new to call center software or have complex needs.
Welche Probleme löst Du mit dem Produkt?
makes it super easy t get through to my customers.
“Daily User of Cloudtalk”
5.0
M
Vor mehr als 12 Monaten
Max
Verifizierter Reviewer
Account Team Lead bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
I manage a sales team and one of the best features is to easily allocate calls due to integration. The calls also record which is really handy, I can go back a review conversations. It just works, no faff, good value for money.
Was gefällt Dir nicht?
Very rarely the internal transfers haven't worked, but it could be due to our internal internet connection. It's extremely rare, i'd say it's very reliable compared to others.
Welche Probleme löst Du mit dem Produkt?
We were paying alot of money for credit direct on our CRM. Cloudtalk is far more cost effective for large numbers of staff. We have teams that cover regions outside the UK so it allows for us to add numbers local to their location and we can make outbound calls easily. The recording is good for staff training and it's simple an easy to use.
“Links to HubSpot, easy to use, no issues.”
5.0
S
Vor mehr als 12 Monaten
Sid
Verifizierter Reviewer
Senior Sales Executive bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Contact Center
Was gefällt Dir am besten?
CloudTalk has made work a lot easier by seamlessly linking to HubSpot and recording my calls for me. Very rarely have any technical issues.
Was gefällt Dir nicht?
Occasionally, the contact doesn't appear on CloudTalk and it just shows the phone number
Welche Probleme löst Du mit dem Produkt?
helps with customers returning my missed calls
“Seamless to use in our Team!”
5.0
E
Vor mehr als 12 Monaten
Ethan
Verifizierter Reviewer
Sales Development Representative bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Professional Training & Coaching
Use cases:
Contact Center
Was gefällt Dir am besten?
CloudTalk allows our team to seamlessly take inbound calls and make outbound calls to clients while having recordings of conversations that we can refer back to
Was gefällt Dir nicht?
Sometimes the transfer feature internally doesn't work 100% as people tend to not show up sometimes
Welche Probleme löst Du mit dem Produkt?
Cloudtalk allows us to have statistics to refer back to when it comes to reviewing KPI's
“Been using this software for 2 years, never faced any issue”
5.0
A
Vor mehr als 12 Monaten
Arjun
Verifizierter Reviewer
Senior Account Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Nanotechnology
Use cases:
Callcenter SoftwareOutbound Call Tracking
Was gefällt Dir am besten?
the usability, easily able to connect to clients and track KPIs. Good user interface and easile able to connect to customers
Was gefällt Dir nicht?
Worked perfectly fine soo far, All issues are sometimes cant transfer calls internally so need to restart app.
Welche Probleme löst Du mit dem Produkt?
Connecting to customers and recording calls
“extremely easy to use, very reactive and extremely helpful”
5.0
K
Vor mehr als 12 Monaten
Kai
Verifizierter Reviewer
sales executive bei
the knowledge academy
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
i like how easy it is to use, it's an app which is always open whilst im working due to how vital it is for my role when customers are calling back, how cloudtalk prioritises it over the current tasks im doing has saved me many times, in situations where i honestly probably wouldve forgotten about certain leads.
Was gefällt Dir nicht?
the only thing i struggle with is sometimes finding the recorded calls, i wish they were more accessible
Welche Probleme löst Du mit dem Produkt?
its our only source of accepting inbound calls so you can imagine how vital it is for our day to day work life
“Good, useful, straight to the point. Excellent tool overall”
5.0
D
Vor mehr als 12 Monaten
David
Verifizierter Reviewer
Marketing Director bei
DMU Digital Marketing
- 1-50 Mitarbeiter:innen
- Branche: Marketing and Advertising
Use cases:
Contact Center Outbound Call TrackingVoIP
Was gefällt Dir am besten?
It's been very very easy to setup, and for people to learn how to use it. But what was most important to us, the IVR system was also pretty straight forward, and gave us really good options for customization.
Was gefällt Dir nicht?
We're pretty satisfied with it though.. but notbeing able to use SMS on the starter plan, maybe? It's the only thing I can think of really.. we're pretty much covered with what we have.
Welche Probleme löst Du mit dem Produkt?
Being able to contact possible clients, leads, etc in the US! This has been big for us.
“More convenient and user friendly.”
5.0
M
Vor mehr als 12 Monaten
Manikandan
Verifizierter Reviewer
Business Team Lead bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Auto Dialer Outbound Call Tracking
Was gefällt Dir am besten?
I like the shortcuts available to use the app as well as the user interface. Appreciate the support where I am getting quick response.
Was gefällt Dir nicht?
Mostly I don't see that much problem with the APP. Would like to see more updates coming your way.
Welche Probleme löst Du mit dem Produkt?
We are into the Marketing and sales, which needs the connectivity and network with Global clients. And this is easily done through CT.
“Amazing experience with Cloud talk”
5.0
K
Vor mehr als 12 Monaten
Kerri
Verifizierter Reviewer
sales bei
Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
It is so easy to use, and have never had any issues with cloud talk. It is so easy to take calls, good quality calls and easy to transfer to colleagues
Was gefällt Dir nicht?
Nothing, I havent had any issues when using this, therefore I havent experienced anything i dislike
Welche Probleme löst Du mit dem Produkt?
Having good quality calls and blocking out any background noise as our office is loud
“Easy and reliable with nice features”
4.5
C
Vor mehr als 12 Monaten
Caroline
Verifizierter Reviewer
Senior Customer Success Manaher bei
Plecto
- 1-50 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
VoIP
Was gefällt Dir am besten?
Easy to use, integrates well with Hubspot. We used to use Aircall, but I find CloudTalk easier to use. It’s simple, it works seamlessly, and the automatic logging of call recordings and notes in HubSpot right after a call is incredibly smart.
Was gefällt Dir nicht?
Not really anything, I like the system a lot. If issues occur support always solves them within 30 minutes.
Welche Probleme löst Du mit dem Produkt?
We use it in our CSM team to call clients and for them to call us directly.
“CloudTalk – an essential tool for communication with customers, locally and internationally.”
5.0
L
Vor mehr als 12 Monaten
Ludmila
Verifizierter Reviewer
Customer Support specialist bei
Autenti
- 51-1000 Mitarbeiter:innen
- Branche: Consumer Services
Use cases:
Contact Center
Was gefällt Dir am besten?
Clear and stable calls with high-quality audio, effortless ability to make international calls, intuitive interface, easy to use daily, the browser version performs exceptionally well.
Was gefällt Dir nicht?
In the desktop version, a restart may be required for the app to open properly, but it functions perfectly once reopened.
Welche Probleme löst Du mit dem Produkt?
It ensures high-quality, stable calls and makes managing customer interactions much more efficient. The user-friendly interface and seamless international calling feature have significantly improved my productivity and client relationships, making daily communication smoother and more effective.
“Great tool to use - makes my daily activities easier ”
5.0
s
Vor mehr als 12 Monaten
sam
Verifizierter Reviewer
Sales Executive bei
the Knowledge Academy
- 1001+ Mitarbeiter:innen
- Branche: Education Management
Use cases:
Contact Center Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Ease of use of the tool - links with all the platforms I use on a day-to-day basis meaning I don't have to repeat what I do on various systems - cloud talk also links to our CRM system we use in our business making managing our daily activities a lot more simple. one of the best VOIP systems I have used
Was gefällt Dir nicht?
when there is an overhaul of call-ins the system sometimes crashes but gets back and running in no time - nothing else I dislike about the system, not had many issues with it in the 3 years I have used it
Welche Probleme löst Du mit dem Produkt?
Cloudtalk acts as our point of contact when customers call back and also makes note-taking on the call a lot more simple as automatically logs on our CRM system and transfers the call recording straight over in no time. previously we had to use various software and it made our daily activities very challenging - cloud talk simplifies the whole process
“Excellent platform..”
5.0
L
Vor mehr als 12 Monaten
Lokesh
Verifizierter Reviewer
Sales
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Auto Dialer Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
Every corporate industry must try this Cloudtalk, for maximum reach and customized options. Loving it. while i use every single day to connect global delegates
Was gefällt Dir nicht?
Nothing i dislike, so far so good with this and just want to see this growing and impact the global
Welche Probleme löst Du mit dem Produkt?
Global reach and guidance towards the delegates in education industry
“Great Intergration with CRM”
5.0
R
Vor mehr als 12 Monaten
Reuben
Verifizierter Reviewer
Prospector
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
CloudTalk has a great UI and easy to navigate despite being on mouse and keyboard. Easy to dial and great integration with hubspot
Was gefällt Dir nicht?
Hubspot occasionally dials when changing over to next page but i believe this is not an issue with cloud talk itself
Welche Probleme löst Du mit dem Produkt?
Recording is a great feature, hearing back the call solves a lot of missing information
“Great software for calling clients.”
5.0
M
Vor mehr als 12 Monaten
Max
Verifizierter Reviewer
Sales Representative bei
The Knowledge Academy
- 1001+ Mitarbeiter:innen
- Branche: Education Management
Use cases:
Contact Center
Was gefällt Dir am besten?
It notifies me when i am receiving a call and has very clear connection. Also, has a very simple and easy to use software.
Was gefällt Dir nicht?
a few times i have had a call will randomly disconnect every 2 minutes so had to keep calling.
Welche Probleme löst Du mit dem Produkt?
allowing our clients to call us easily and answer
“A reliable and Top Notch VoIP system for calling”
5.0
D
Vor mehr als 12 Monaten
Dimple
Verifizierter Reviewer
International Sales Manager bei
Teqo Solutions
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Callcenter Software
Was gefällt Dir am besten?
CloudTalk is its seamless integration with CRM and helpdesk tools, making customer interactions more efficient. The intuitive interface, advanced call routing, and real-time analytics help improve team productivity. Additionally, the call quality is excellent, and the automation features save a lot of time. The customer support is also responsive and helpful, ensuring a smooth experience.
Was gefällt Dir nicht?
If we call one prospect number of time then the number may goes to spam. The cost may be a bit high for smaller businesses or startups with limited budgets.
Welche Probleme löst Du mit dem Produkt?
Advantages are that CloudTalk ensures clear and reliable communication, reducing dropped calls and audio issues. Intelligent call routing and IVR functionalities enhance customer experience and operational efficiency. Cloud-based solution enables seamless remote collaboration and team connectivity.
“A Game Changer for Sales Teams!”
5.0
C
Vor mehr als 12 Monaten
Christian
Verifizierter Reviewer
Sales Manager bei
Laserhub
- 51-1000 Mitarbeiter:innen
- Branche: Marketing and Advertising
Use cases:
Contact Center
Was gefällt Dir am besten?
CloudTalk has been a fantastic addition to our sales workflow in HubSpot. The seamless integration makes calling and tracking interactions effortless. The call quality is excellent, and features like call recording and analytics help improve team performance. Plus, the interface is user-friendly and easy to navigate. Highly recommended for anyone looking to streamline their sales process!
Was gefällt Dir nicht?
Almost nothing - its a really simple way to geht fast in contact with all of my customers.
Welche Probleme löst Du mit dem Produkt?
Really fast and easy way to communicate.
“Excellent app for calling, I have been using it sometime and its great experience”
5.0
sm
Vor mehr als 12 Monaten
sheik mubarak
Verifizierter Reviewer
ISM bei
The knowledge academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 4 mehr
Was gefällt Dir am besten?
Seamless calling, International calling, Operators available for multiple countries, needs internet but works soo good and it can save the recordings also
Was gefällt Dir nicht?
iT HAS INTERNET DEPENDENCY WHERE IF THE INTERNET IS NOT STABLE CALL MAY NOT REACH OR IT WILL GET DISCONNECTED IN MIDDLE
Welche Probleme löst Du mit dem Produkt?
International calling is the challenge in our job and Cloudtalk made it easy.
“Game Changer for Business Calls”
4.5
B
Vor mehr als 12 Monaten
Bartosz
Verifizierter Reviewer
Fleet Menager bei
Mobiex SA
- 1-50 Mitarbeiter:innen
- Branche: Automotive
Use cases:
Contact Center
Was gefällt Dir am besten?
Intuitive and easy to use application for Windows. Ability to listen to calls and easy access to statistical data. Very good quality of calls.
Was gefällt Dir nicht?
Very rarely, an error occurs that spontaneously disconnects the connection. For small businesses the price may be too high.
Welche Probleme löst Du mit dem Produkt?
CloudTalk helps you improve customer communications by replacing telephone systems with a modern cloud-based solution.
“i find it really user friendly ”
4.5
M
Vor mehr als 12 Monaten
Melissa
Verifizierter Reviewer
Account Manager bei
The Knowledge Acadmey
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
i enjoy how simple it is to use and this helps it being easy to navigate the mulpitle numbers.you are able to call other countries and it also record calls automatically which is hekopful forme as I can be quite forgetful
Was gefällt Dir nicht?
sometimes when you have a call you need to transfer to a colleague, the call can drop and not be tranfreed over
Welche Probleme löst Du mit dem Produkt?
helping us take inbound calls, call diffrent countries and have numbers for different teams
“Easy integration and very little set-up hassle. I would fully recommend it! ”
4.5
G
Vor mehr als 12 Monaten
Gabriel
Verifizierter Reviewer
New Business Sales Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
I enjoy the freedom to switch calling numbers along with it's ease of use and user friendly interface. It always has a stable connection too!
Was gefällt Dir nicht?
Nothing comes to mind, it's an incredibly versatile application with very few flaws.
Welche Probleme löst Du mit dem Produkt?
Ensuring everyone is calling from the same number.
“Great software. Would highly recommend. ”
5.0
K
Vor mehr als 12 Monaten
Kyle
Verifizierter Reviewer
Prospecting Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
Great for linking to hubspot. Reliable service. Would highly recommend if you would like to review calls and link to certain CRM's to help streamline proesses.
Was gefällt Dir nicht?
As with all softwares, sometimes a tad laggy, but these are usually resolved quite quickly
Welche Probleme löst Du mit dem Produkt?
Reviewing what was said on deals which helps us improve staff and client interaction.
“Great Product Thought I was not involved in the initial setup”
4.5
K
Vor mehr als 12 Monaten
Katie
Verifizierter Reviewer
Customer Success Manager bei
Plecto
- 1-50 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
Callcenter SoftwareContact Center
Was gefällt Dir am besten?
Ease of use, the app being available at all times, the notes and emoji feature. The product is easy to install, use and optimise so we are collecting data that can inform our processes
Was gefällt Dir nicht?
The system sometimes logs out in the middle of a shift and there is nothing to make me aware this has happened until I have a missed call. There should be a clear signal if a login is required
Welche Probleme löst Du mit dem Produkt?
A call solution. I use it in a support and CSM capacity and it is an effective call tool
“Very solid dialer, does what's needed ”
5.0
M
Vor mehr als 12 Monaten
Matthew
Verifizierter Reviewer
Account Executive bei
Plecto
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
VoIP
Was gefällt Dir am besten?
Excellent call quality, very easy to use and I really enjoy the UX. Great customer service but never had many issues. Great integrations.
Was gefällt Dir nicht?
Inbound calls could work better, sometimes this. refreshes and I might miss a call.
Welche Probleme löst Du mit dem Produkt?
Calling countries out of our CRMs covered countries.
“Good and Economic software for startups ”
4.0
a
Vor mehr als 12 Monaten
ajaykumarreddy
Verifizierter Reviewer
Director of Sales. bei
Techademy Learning Solutions
- 1-50 Mitarbeiter:innen
- Branche: Education Management
Use cases:
VoIP
Was gefällt Dir am besten?
Good and economic software for your calling needs, both customer support and sales. We are using from past few months, we liked the easy integration and timely customer support.
Was gefällt Dir nicht?
While every thing is going good, but at times often we are facing connectivity issues.
Welche Probleme löst Du mit dem Produkt?
We are based out of India and need a software to connect the users, cloudtalk is helping in connecting our customers especially the whatsapp integration features.
“Great Solution especially with Hubspot”
3.5
T
Vor mehr als 12 Monaten
Tim
Verifizierter Reviewer
Key Account Manager bei
The Knowledge Academy Ltd
- 51-1000 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Clear audio, seemless integration and low maintenance. The automatic call logging feature is excellent as we have it fully integrated into hubspot.
Was gefällt Dir nicht?
Occasional latency at busy periods but this could be our connection? Sometimes the app needs to be refreshed.
Welche Probleme löst Du mit dem Produkt?
It speeds up the sale process for us and logs contact in our CRM
“Easy to use, intuitive”
4.0
A
Vor mehr als 12 Monaten
Allyson
Verifizierter Reviewer
Customer Success Team Lead bei
Plecto
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
I find the cloudtalk app extremely easy to use. The functions are right where I expect them to be, and I find that my team can install and make calls relatively straight away without a huge teething period.I have not yet had any interactions with the support.
Was gefällt Dir nicht?
The app sometimes does not register that I am online and I need to refresh it. Otherwise its all good!
Welche Probleme löst Du mit dem Produkt?
It allows us to have instant access to a telephone whether or not we are in the office. This is useful for us as a global and hybrid team.
“Quality piece of software”
4.5
S
Vor mehr als 12 Monaten
Stefan
Verifizierter Reviewer
BDR bei
Cloudline
- 1-50 Mitarbeiter:innen
- Branche: Hospitality
Use cases:
Callcenter SoftwareOutbound Call Tracking
Was gefällt Dir am besten?
Simple to use, easy to install and call quality is great. It works across all my browsers and the extension is only there when I need it.
Was gefällt Dir nicht?
If I could generate multiple numbers instantly that would great as often people block the 07441 when they see it. Rotating numbers as and when would be be great.
Welche Probleme löst Du mit dem Produkt?
Cold calling prospects while using my CRM in all through one window.
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