CloudTalk Erfahrungen & Reviews (104)
KI-generierte Zusammenfassung
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Basierend auf 104 Bewertungen
CloudTalk wird für seine benutzerfreundliche Oberfläche, die nahtlose CRM-Integration und die ausgezeichnete Anrufqualität gelobt, was die Teamproduktivität steigert und die Kommunikation optimiert. Viele finden die Plattform einfach einzurichten und zu bedienen, wobei Funktionen wie Anrufaufzeichnung und Analysen besonders geschätzt werden. Einige Benutzer berichten jedoch von gelegentlichen Verbindungsproblemen, Verzögerungen und Störungen, insbesondere während der Hauptverkehrszeiten oder bei instabilen Internetverbindungen. Einige wenige erwähnen auch, dass die Preise für kleinere Unternehmen hoch sein können.
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“Cloudtalk is great and innovative ”
3.5
A
Vor mehr als 12 Monaten
Adam
Verifizierter Reviewer
Salesman bei
Quick car finance
- 51-1000 Mitarbeiter:innen
- Branche: Financial Services
Use cases:
Callcenter SoftwareContact Center Contact Center Quality Assurance
+ 1 mehr
Was gefällt Dir am besten?
CloudTalk is an excellent phone system with great reliability, easy-to-use features, and seamless integration. It helps improve team communication, offers advanced call management tools, and provides crystal-clear voice quality. Highly recommend for businesses of any size!"
This version is a bit more detailed while staying concise. If you need more elaboration or specifics about its features, feel free to ask!
Was gefällt Dir nicht?
One downside of CloudTalk is that its mobile app can occasionally experience significant lag, which can lead to various issues such as poor call quality, noticeable delays in communication, and even dropped calls. This problem tends to be more pronounced during high-traffic periods when the system is under heavy use, or when the internet connection is unstable or slow. These delays can be frustrating for users, as they disrupt the flow of conversations and create challenges in maintaining seamless communication. In such cases, teams may experience reduced productivity, as important calls and customer interactions are affected, potentially leading to missed opportunities or a less professional experience.
Welche Probleme löst Du mit dem Produkt?
Having an AI note-taker for a finance salesman is like having an extra pair of hands to handle all the tedious stuff after every call. Instead of scrambling to jot down notes or remember every detail, the AI takes care of it instantly. After a call, it summarizes everything – key points, follow-ups, and important dates – so the salesman doesn’t have to spend time going over their notes or figuring out what was discussed. It saves a ton of time and mental energy, letting them focus on actually selling or following up with clients instead of worrying about remembering every detail. It’s like having a super-efficient assistant who never forgets anything!
“Great Service 5 Star”
5.0
g
Vor mehr als 12 Monaten
gary
Verifizierter Reviewer
Sales bei
Car finance 247
- 1-50 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
The service is absolutely fantastic, and it's incredibly easy to use. I was really pleased to hear that the office was making the switch to this service, especially since I’ve had the pleasure of using it before. In all my previous experiences, I’ve never encountered any problems, and it’s always been reliable and efficient. Knowing that the office is upgrading to something that I’ve had such a positive experience with gives me great confidence that the transition will go smoothly and that we’ll continue to enjoy top-notch service.
Was gefällt Dir nicht?
There’s absolutely nothing at all to complain about. I’ve had the pleasure of using this service in the past, and I’ve never encountered a single issue. Every time I’ve used it, it has worked flawlessly. Without a doubt, it’s the best service I’ve ever experienced, surpassing all others I’ve tried before. The reliability and quality are unmatched, making it my top choice every time.
Welche Probleme löst Du mit dem Produkt?
The problems that this service has successfully resolved are significant, particularly when it comes to facilitating much easier communication with customers. It has greatly improved the clarity and reliability of phone calls, ensuring that conversations are much smoother and more effective. By enhancing the quality of calls, it has made it much simpler to connect with customers and provide them with the assistance they need, all while reducing the potential for misunderstandings or frustration. This improvement in communication has been a game-changer for both customer service and overall efficiency.
“The best decision we made for our team”
5.0
N
Vor mehr als 12 Monaten
Natalie
Verifizierter Reviewer
Operations Manager bei
Spectra Consulting Group
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Callcenter Software
Was gefällt Dir am besten?
CloudTalk has been a revelation for our mid-sized company. Gone are the days of clunky phone systems and siloed communication channels. Cloud Talk seamlessly integrates everything calls, texts, meetings - into one user-friendly platform. This has boosted our team's productivity and collaboration in a major way.
What truly sets CloudTalk apart is the advanced call routing. We can now ensure calls reach the most qualified agent based on skills and availability. This not only improves customer satisfaction but also empowers our agents to excel in their areas of expertise. The built-in reporting and analytics are fantastic for identifying trends and optimizing our call center operations.
CloudTalk feels like a true partner in our success. It's a cost-effective solution that scales with our growing business, and the customer support is top-notch. If you're looking for a communication platform that empowers your team and streamlines operations, CloudTalk is a must-consider.
Was gefällt Dir nicht?
We haven't encountered any major issues while using CloudTalk. The platform has consistently delivered reliable performance and exceptional service. Any minor concerns we've had were promptly addressed by their responsive support team, making our overall experience very positive.
Welche Probleme löst Du mit dem Produkt?
CloudTalk is constantly improving our customer support
“How CloudTalk boosted our call center's performance”
4.5
S
Vor mehr als 12 Monaten
Sienna
Verifizierter Reviewer
Call Center Manager bei
Seismic Shift Consulting
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Callcenter Software
Was gefällt Dir am besten?
Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base.
The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees.
Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.
Was gefällt Dir nicht?
We haven't encountered any dealbreakers with CloudTalk. It's been a positive experience overall. Every team and workflow is different, but for us, it's definitely delivered on its promises.
Welche Probleme löst Du mit dem Produkt?
CloudTalk has boosted our call center's performance
“Great tool for managing calls efficiently”
5.0
A
In den letzten 30 Tagen
Alejandro
Verifizierter Reviewer
Account Executive bei
Repscan
- 1-50 Mitarbeiter:innen
- Branche: Legal Services
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Is simple to use and works well for managing daily calls. The interface is clear and easy to navigate. It also helps keep everything organized in one place.
Was gefällt Dir nicht?
The only downside is that it can take a little time to get familiar with all the features at the beginning. Some options are not immediately obvious. Once you get used to it, it’s much easier to use.
Welche Probleme löst Du mit dem Produkt?
It makes it much easier to manage calls throughout the day. Before, keeping track of conversations and follow-ups was a bit disorganized. Now everything is in one place, which really helps stay on top of communication and respond faster. Overall it has made daily call handling much smoother.
“An Excellent Services.”
5.0
A
In den letzten 30 Tagen
Abdul
Verifizierter Reviewer
CEO bei
MTS Global
- 1-50 Mitarbeiter:innen
- Branche: Accounting
Use cases:
Auto Dialer Contact Center Outbound Call Tracking
Was gefällt Dir am besten?
The most helpful feature is manual calling and the power calling, in manual calling it's automatically assign a number to the nearest of the person we are calling, and the power calling feature makes the dialing more easier. All we need to add a list of the numbers and it will rung one by one so we can avoid putting efforts in dialing manually. CloudTalk is most reliable software and easy to use.
Was gefällt Dir nicht?
There is nothing to be dislike, but I would like to prefer the main interface could be even more better. I liked the design and the structure of the interface, but it could be more better in my opinion. And another thing we can not download CloudTalk Desktop app without logging in, it should have a direct link available to download it.
Welche Probleme löst Du mit dem Produkt?
This is presenting our business professionally unlikely other softwares. The phone numbers are not showing as spam to our customers, and the pickup ratio has increased 90%. Through CloudTalk we are able complete our tasks perfectly and not lacking behind.
“Reliable outbound calling platform ”
4.5
M
In den letzten 30 Tagen
Merve
Verifizierter Reviewer
Growth bei
Masthead Data
- 1-50 Mitarbeiter:innen
- Branche: Information Services
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
The platform is very easy to use and quick to set up, so you can start making calls and managing contacts without a complicated onboarding process.
The pricing plans are flexible and affordable, which makes it a good fit for small teams that need a reliable calling solution without enterprise-level costs.
Features like call recording, analytics, and integrations with CRM tools make it much easier to manage outreach and keep track of conversations with prospects.
Was gefällt Dir nicht?
Overall the experience is good, but sometimes the support response time can be a bit slow when you need help quickly. Other than that, there are no major issues in day-to-day use.
Welche Probleme löst Du mit dem Produkt?
CloudTalk helps me manage outbound calling more efficiently, especially for prospecting and follow-ups with potential clients. Instead of using personal phones or multiple tools, everything is centralized in one platform, which makes it much easier to track conversations and keep records organized.
It also saves time thanks to features like click-to-call, call recording, and automatic call logging. This improves our workflow and helps us review conversations to refine our messaging. Overall, it has made our outreach process more structured and efficient.
“A great way to call remotely and efficiently through a CRM system”
3.5
D
In den letzten 30 Tagen
Daniel
Verifizierter Reviewer
Account Manager bei
Fundur
- 1-50 Mitarbeiter:innen
- Branche: Financial Services
Use cases:
Contact Center Workforce
Was gefällt Dir am besten?
Cloudtalk allows us to call seemlessly from our CRM system. It allows us to quickly view call recordings too. It speeds up our day and allows us to work directly from our laptop and avoid using a landline system.
Was gefällt Dir nicht?
Setting up calling campaigns has been very disappointing, we cannot set up a calling campaign that will run for more than one day. It has been increasingly hard to remedy this so we have ultimately stopped trying to do this.
Welche Probleme löst Du mit dem Produkt?
Integrating directly with our crm system is great. the advantages are that we can seemlessly work directly off one our crm platform, calling directly without manual dials allows higher call volumes
“5 Stars - Seamless HubSpot Integration and Stellar Support”
5.0
D
In den letzten 30 Tagen
Doug
Verifizierter Reviewer
Principle Partner
- 1-50 Mitarbeiter:innen
- Branche: Marketing and Advertising
Use cases:
Contact Center Outbound Call TrackingVoIP
Was gefällt Dir am besten?
The implementation process was incredibly simple and intuitive. We were up and running with a fully functional integration in just a few hours. Very well-built ecosystem for HubSpot users.
Was gefällt Dir nicht?
Not much to dislike. Pro tip: setup your dispositions and call tags prior to integration so call tagging is a simple process.
Welche Probleme löst Du mit dem Produkt?
Intuitive, integrated dialer without the hassle of keeping a pool of credits for outbound dialer activity.
“Cloud talk review from worker”
5.0
J
In den letzten 30 Tagen
Jan
Verifizierter Reviewer
Sales specialist bei
BookingHost
- 51-1000 Mitarbeiter:innen
- Branche: Architecture & Planning
Use cases:
Contact Center
Was gefällt Dir am besten?
like the user-friendly interface and the reliability of the calling system. It makes daily communication with customers smooth and efficient.
Was gefällt Dir nicht?
Sometimes the platform can experience minor delays or glitches, especially when switching between features. However, these issues are not frequent and are usually resolved quickly.
Welche Probleme löst Du mit dem Produkt?
CloudTalk helps us manage customer communication more efficiently by centralizing all calls in one platform. It makes it easier to track call activity, access recordings, and monitor performance. As a result, our team can respond to customers faster and maintain better organization in our workflow.
“Reliable Cloudtalk Integration with Easy Call Playback”
5.0
S
In den letzten 30 Tagen
Sandra
Verifizierter Reviewer
Account manager bei
ePress
- 1-50 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Callcenter Software
Was gefällt Dir am besten?
Its integrated into our crm system, the call quality is always good, its never down so we have to sit and wait and not be able to make calls or reach out to customer service
Was gefällt Dir nicht?
Its very easy to call with but the website with the statistics and finding the voicemails for example was a bit tricky to navigate through at first
Welche Probleme löst Du mit dem Produkt?
We use CloudTalk to call clients, keep track of all conversations, make follow-ups easier, and stay more organized as a team.
“Using CloudTalk is the easiest and for sure the best app for calling”
5.0
I
In den letzten 30 Tagen
Igor
Verifizierter Reviewer
Sales support bei
BookingHost
- 51-1000 Mitarbeiter:innen
- Branche: Leisure, Travel & Tourism
Use cases:
Contact Center
Was gefällt Dir am besten?
The user interface is very clean and intuitive, which makes the onboarding process really easy, The CRM integration is very good, also the call quality always works great
Was gefällt Dir nicht?
The analytics are not so great, someteimes you have to dig deeper in order to find what you need
Welche Probleme löst Du mit dem Produkt?
I am working in callcentre so i use it to contact clients and manage high volumes of daily calls efficiently
“Reliable, Stable Connection with a Great Interface”
5.0
J
In den letzten 30 Tagen
Jay
Verifizierter Reviewer
Cofounder bei
School SCR
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
Reliable and stable connection. Good interface. Simple to setup and use. Good reporting and overview. Affordable and competitive pricing
Was gefällt Dir nicht?
Settting up new agents is slightly clunky as the settings panel is split between standard and advanced.
Welche Probleme löst Du mit dem Produkt?
Improving our outbound calling processes
“Exellent tool for Communication”
5.0
D
In den letzten 12 Monaten
Dimple
Verifizierter Reviewer
Sales Manager bei
Blazel.com
- 1-50 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Auto Dialer VoIP
Was gefällt Dir am besten?
Voice quality is just fab. No disruptions. Easy to connect and super affordable tool that is available in the market. Must recommended
Was gefällt Dir nicht?
Limited CRM integrations compared to competitors, Pricing can add up quickly with add-ons
Welche Probleme löst Du mit dem Produkt?
Problems Solved:
Managing a remote or distributed sales/support team with one centralized phone system
Tracking and logging calls directly into our CRM
Reducing manual call follow-ups with automation and call routing
Benefits Realized:
Improved team productivity through better call flows and analytics
Enhanced customer experience with faster response times
Better visibility into call performance metrics and agent activity
“the best calling tool to use for calling”
5.0
U
In den letzten 12 Monaten
Ushmita
Verifizierter Reviewer
Lead Generation Specialist bei
Teqo Solutions
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP
Was gefällt Dir am besten?
I have been using cloudtalk from last 1 year noe and I can saay this is the best calling tool I have used. It is very easy too use it and the facilities it is providing is awesome. The best features are auto call recordings and auto transcripts and the dashboard is too good and easy to use. It is very convenient to track the total calls at the end of the day and to make a daily progress report. I highly recommend it !
Was gefällt Dir nicht?
One thing which can be a issue is the high pricing for small organisations. If the pricing can be a bit lower then it will do wonders.
Welche Probleme löst Du mit dem Produkt?
It is easy to connect with the international clients on cloudtalk, the voice quality is something I really like about it. Previously on other calling tools tracking the calls and the conversation was a bit difficult but here tracking the calls and making the reports is very easy.
“CloudTalk making work life efficient”
5.0
Z
In den letzten 12 Monaten
Zeeshan
Verifizierter Reviewer
Team Lead bei
Dentakay Dental Clinic
- 51-1000 Mitarbeiter:innen
- Branche: Mental Health Care
Use cases:
Auto Dialer Callcenter SoftwareContact Center
Was gefällt Dir am besten?
Cloud based flexibility, No physical infrastructure needed, Teams can work from anywhere. Real time dashboards and performance metrics helps to track individual and Team performance.
Was gefällt Dir nicht?
Sometimes it logs out automatically in past but its resolved now. it hangs sometimes
Welche Probleme löst Du mit dem Produkt?
Im connecting with patients globally to solve their dental problems, Its easy to connect with client patients globally with clould talk software its very efficient the CRM gets sync really well with Clouldtalk.
“Amazing Experience..”
5.0
N
In den letzten 12 Monaten
Nishanth
Verifizierter Reviewer
Inside Sales Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Auto Dialer
Was gefällt Dir am besten?
Cloud Talk is very easy and secure to use, Immediate issue resolving customer support, helpful in both business and individual requirements, bringing in new features to enhance the workflow.
Was gefällt Dir nicht?
I havent faced any issues so far, do not have any negative comments or reviews to add on.
Welche Probleme löst Du mit dem Produkt?
reaching out to clients in a very secure manner. solving business problems with ease.
“Effortless Call Management with CloudTalk”
5.0
N
In den letzten 12 Monaten
Nitharshan
Verifizierter Reviewer
Sr Inside Sales Manager bei
The Knowledge Academy
- 1001+ Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Auto Dialer Outbound Call TrackingVoIP
Was gefällt Dir am besten?
CloudTalk has made handling customer calls much easier for me. The call quality is great, and the CRM integrations save a lot of time. The interface is simple and easy to navigate, and features like call routing and analytics help improve efficiency. Overall, a reliable and user-friendly solution for managing calls.
Was gefällt Dir nicht?
Occasional connectivity issues, especially with weaker internet. Limited customization in some features.
Welche Probleme löst Du mit dem Produkt?
CloudTalk has helped us streamline our customer communication by providing reliable VoIP calling, call routing, and CRM integrations. It has significantly improved our team's efficiency, allowing us to handle a higher volume of calls while maintaining quality service. The call recording and analytics features help us track performance and optimize our support process. Additionally, the ability to work remotely with a cloud-based system has been a game-changer for our team’s flexibility.
“A good calling tool offering clear audio, recording, CRM integration for smooth communication.”
5.0
A
Vor mehr als 12 Monaten
Abhishek
Verifizierter Reviewer
Head of International Sales bei
LBM Solutions
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
It is a powerful cloud based calling tool, I am using it for sales and support teams. It offers smart call routing, CRM integrations (HubSpot), call recording, IVR, and real-time analytics. The platform enhances efficiency with automation and insightful reporting, making it ideal for businesses seeking a scalable VoIP solution. While pricing may be high for smaller teams, its features justify the cost for those needing a robust call management system.
Was gefällt Dir nicht?
Pricing may be high for small teams or small organizations and occasional connectivity issues
Welche Probleme löst Du mit dem Produkt?
CloudTalk solves inefficiencies in call routing, lack of insights, and disconnected systems by providing smart call distribution, real-time analytics, and seamless CRM integrations. It enhances customer experience with faster response times, improves team productivity through automation, and supports remote work with its cloud-based infrastructure. Businesses benefit from streamlined communication, better collaboration, and cost savings by eliminating the need for physical phone systems.
“Using from year and happy with it”
5.0
M
Vor mehr als 12 Monaten
Michael
Verifizierter Reviewer
advisor bei
dentakya
- 1001+ Mitarbeiter:innen
- Branche: Health, Wellness and Fitness
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
Cloud Talk has proven to be an extremely easy and reliable platform to access. I have encountered no issues while using it, and the connection remains consistently strong.
Was gefällt Dir nicht?
My experience with the platform has been consistently happy with the using not need a change
Welche Probleme löst Du mit dem Produkt?
i use in daily life and call 250of people and facing zero issues
“Easy to make and receive calls. Highly recommend!”
5.0
S
Vor mehr als 12 Monaten
Svitlana
Verifizierter Reviewer
Team Lead
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
Callcenter SoftwareOutbound Call Tracking
Was gefällt Dir am besten?
Easy to make and receive calls. Easy to track performance of your Team and check any kind of statistic. You can check quality of calls too.
Was gefällt Dir nicht?
unfortunately the are not working with Russian phone numbers. They have some missing countries at there list.
Welche Probleme löst Du mit dem Produkt?
Inbound and outbound calls, calls tracking, numbers of calls per agent
“easy and convenient I have been using past 2 years to connect It's best app for good connectivity ”
5.0
M
Vor mehr als 12 Monaten
MONISHA
Verifizierter Reviewer
The Knowledge Academy bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Contact Center Contact Center Quality AssuranceOutbound Call Tracking
+ 1 mehr
Was gefällt Dir am besten?
With CloudTalk, we’re solving communication inefficiencies by streamlining customer support and sales processes. It eliminates the need for complex setups by providing seamless CRM integrations and advanced call routing. The benefits include improved call quality, real-time analytics, and increased productivity through automation, all of which contribute to better customer experiences and more efficient team operations.
Was gefällt Dir nicht?
Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!
Welche Probleme löst Du mit dem Produkt?
it makes handling customer and sales calls smoother, smarter, and more efficient.
“Cloudtalk- Next step to Innovation”
5.0
S
Vor mehr als 12 Monaten
Subham
Verifizierter Reviewer
Senior Insight Sales Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: Education Management
Use cases:
Auto Dialer Contact Center Workforce
Was gefällt Dir am besten?
Cloudtalk is a piece of innovation in Technology to connect corporates globally. Morover helping in reducing the investment for MNCs for office space as it makes the connectivity really smooth on all medium.
Was gefällt Dir nicht?
Nearly nothing to be very honest, as I didnt face any difficulties. Just that there should be proper internet connectivity for smooth operation.
Welche Probleme löst Du mit dem Produkt?
Getting to attend my meetings on time.Helps in keeping a proper track of work flow.
“A well-rounded tool for daily use”
4.5
S
Vor mehr als 12 Monaten
Stanley
Verifizierter Reviewer
Pre-sales bei
Klippa
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
VoIP
Was gefällt Dir am besten?
Easy to implement and set up. Also easy to add/remove seats quickly. In sales team the dynamic is high so it's important that we can use our seats flexibly.
Was gefällt Dir nicht?
Could use some optimisations with integrations for tools such as Zoom and Modjo, but overall very happy with the performance.
Welche Probleme löst Du mit dem Produkt?
Pipedrive internal caller was discontinued.
“A Seamless Solution for Modern Business Communication”
3.5
M
Vor mehr als 12 Monaten
Manju
Verifizierter Reviewer
Senior Inside Sales Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Being a consultant, I have been using CloudTalk since last 3 years and it is quite handy to use. We can install in the system or phone, and use it. We use it to connect to our international clients for consultation. Audio is clear and able to connect easily.
Was gefällt Dir nicht?
Sometime, the dial number doesn't show in the dial list. It may be due to a technical reason.
Welche Probleme löst Du mit dem Produkt?
Can reach out to my clients in any corner of the world. Seamless calls to any country is the benefit in my job profile.
“One of the best dialers I've used”
5.0
N
Vor mehr als 12 Monaten
Neha
Verifizierter Reviewer
Sales Specialist bei
Dentakay Pvt Ltd
- 51-1000 Mitarbeiter:innen
- Branche: Hospital & Health Care
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 2 mehr
Was gefällt Dir am besten?
The automated dialer makes life so easy, I can touch base with 300-400 contacts in a day and keep track on everyone by updating in the dialer itself
Was gefällt Dir nicht?
Well nothing tbh, easy tool and easy to track and navigate. On a daily basis we use and its really good
Welche Probleme löst Du mit dem Produkt?
The integration with CRM was really smooth and helps us keep track of all calls and updates
“it is Reliability and Ease of Use and Enhanced Team Communication”
5.0
M
Vor mehr als 12 Monaten
Monisha
Verifizierter Reviewer
Sale manager bei
Private company
- 51-1000 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Contact Center WorkforceOutbound Call Tracking
Was gefällt Dir am besten?
Easily connects with CRM, and helpdesk, Helps businesses centralize customer interactions without switching between tools.
Was gefällt Dir nicht?
does not offer a free plan and Call Quality Depends on Internet Stability Call Quality Depends on Internet Stability
Welche Probleme löst Du mit dem Produkt?
helps businesses overcome several communication and operational challenges
“Cloud tlak has been an amazing to me as I use this every single day!”
4.5
v
Vor mehr als 12 Monaten
vinnie
Verifizierter Reviewer
Corporate Sales bei
YourParkingSpace
- 51-1000 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Outbound Call Tracking
Was gefällt Dir am besten?
I love how easy it is to use CloudTalk! The interface is intuitive, the call quality is great, and the ability to handle calls from anywhere is truly convenient.
Was gefällt Dir nicht?
The only thing I dislike about cloud talk is the activity setting as I wish you can make an alert for this go off.
Welche Probleme löst Du mit dem Produkt?
I'm using CloudTalk to solve our communication and customer support challenges. The platform has helped us streamline our call center operations, improve response time, and provide better service to our customers. As a result, we have seen an increase in customer satisfaction, more efficient call handling, and better overall communication within our team.
“The system used is great and very easy to use. Has some great features on the system aswell”
5.0
S
Vor mehr als 12 Monaten
Shezad
Verifizierter Reviewer
Sales Manager bei
Quick Car FInance
- 1-50 Mitarbeiter:innen
- Branche: Financial Services
Use cases:
Callcenter Software
Was gefällt Dir am besten?
The WhatsApp feature on the system is highly efficient, offering a user-friendly and streamlined experience. It also has some great other features.
Was gefällt Dir nicht?
At times, it appears that the tags are not functioning as intended. Other than this nothing else
Welche Probleme löst Du mit dem Produkt?
I would say the Whatsapp facility being used from the cloudtalk system is a great benefit
“For a Smooth experience CT!!”
5.0
A
Vor mehr als 12 Monaten
Albert
Verifizierter Reviewer
Inside Sales Specialist bei
Dentakay Pvt Ltd
- 51-1000 Mitarbeiter:innen
- Branche: Medical Practice
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 3 mehr
Was gefällt Dir am besten?
1. Easy interface - Making 300-400 calls daily without any application freeze 2. Easy to track - Can track all of my calls in a simple step 3. Seamless integration with CRM- We have it integrated with CRM and data and tags are smoothly transferred
Was gefällt Dir nicht?
Nothing much really. Since it's pretty easy to use I find it best to work all day on it.
Welche Probleme löst Du mit dem Produkt?
Could easily dispose calls in a second and don't have to worry about churned leads again
“Cloudtalk is quite easy to use ”
4.5
K
Vor mehr als 12 Monaten
Kacper
Verifizierter Reviewer
Assistant Manager bei
Doorsan
- 1-50 Mitarbeiter:innen
- Branche: Furniture
Use cases:
Contact Center Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
Was gefällt Dir nicht?
There are some features such as pipedrive integration that I believe could be optimised better.
Welche Probleme löst Du mit dem Produkt?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
“I found the experience very smooth & easy to use...will recommend this to everyone ”
5.0
S
Vor mehr als 12 Monaten
Shikhar
Verifizierter Reviewer
Business Manager bei
The Knowledge Academy
- 51-1000 Mitarbeiter:innen
- Branche: E-Learning
Use cases:
Callcenter SoftwareContact Center Contact Center Quality Assurance
+ 1 mehr
Was gefällt Dir am besten?
ease of calling and smooth dialling . We have great connectivity & we are able to call smoothly without any interruption
Was gefällt Dir nicht?
nothing as such that I can point out . I have been using it & like every part of it
Welche Probleme löst Du mit dem Produkt?
Good connectivity and ease of dialling ..
“CloudTalk has streamlined customer communication with its reliable VoIP solution, call management”
5.0
A
Vor mehr als 12 Monaten
Abhijeet
Verifizierter Reviewer
Account Manager bei
Teqo Solutions
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 2 mehr
Was gefällt Dir am besten?
CloudTalk's intuitive interface, crystal-clear call quality make it a standout choice. The advanced call routing, automation features, and real-time analytics help streamline our communication and boost team efficiency. Plus, its scalability ensures it grows with our business needs.
Was gefällt Dir nicht?
While CloudTalk offers great features, occasional call delays and connectivity issues can be frustrating.
Welche Probleme löst Du mit dem Produkt?
CloudTalk has improved our call quality, enhanced team collaboration, and automated workflows, reducing manual tasks. Real-time analytics provide valuable insights to optimize customer interactions. Overall, CloudTalk has increased productivity and improved customer satisfaction.
“Admin Administrator ”
4.5
D
Vor mehr als 12 Monaten
Daria
Verifizierter Reviewer
Admin bei
Doorsan LTD
- 1-50 Mitarbeiter:innen
- Branche: Architecture & Planning
Use cases:
Contact Center Quality AssuranceContact Center WorkforceOutbound Call Tracking
Was gefällt Dir am besten?
CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. I highly recommend it! The best telephone system I’ve used so far—it makes communication simple and smooth
Was gefällt Dir nicht?
The only downside is that phone calls don’t always sync well with Pipedrive, which can be a bit frustrating. If this issue gets resolved, it will be perfect!
Welche Probleme löst Du mit dem Produkt?
It solves the number tracking issue and integrates all phone calls in one place.
“Like that it is connected to CRM and you do not have to imports contacts separately ”
5.0
L
Vor mehr als 12 Monaten
Lina
Verifizierter Reviewer
Account Executive bei
Frontu
- 1-50 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP
Was gefällt Dir am besten?
Like that it is connected to CRM and you do not have to imports contacts separately and can use only for dialling - even if contact is not in CRM and use as just normal phone. If I would need more of functionality then I would comment but now I only use it as dialer.
Was gefällt Dir nicht?
One downside that I know of is that it is not always a good connection with some specific countries.
Welche Probleme löst Du mit dem Produkt?
International calls with easy international number setup
“Amazing results for calling”
5.0
A
Vor mehr als 12 Monaten
Agnez
Verifizierter Reviewer
Medical sales consultant bei
Dentakay
- 1-50 Mitarbeiter:innen
- Branche: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking
Was gefällt Dir am besten?
After a year of using CloudK Talk, it has truly transformed the way I work and connect with others. It’s made my life easier in ways I never expected. The App works without any problem which means every time it works well. In case any issue is there, the back end team has been immediately resolved. As a tele sales agent this app helped me a lot. Huge thanks to the amazing team behind this app!
Was gefällt Dir nicht?
There is nothing to dislike in this Application. Everytime this app make my job easier.
Welche Probleme löst Du mit dem Produkt?
We are able to connect to multiple people, without any network issue. Both side persons are able to listen properly. It connects very fast with the customers, which is a great advantage of this app.
“Amazing calling platform ”
5.0
T
Vor mehr als 12 Monaten
Tanjia
Verifizierter Reviewer
sales executive bei
Yourparkingspace
- 51-1000 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Callcenter Software
Was gefällt Dir am besten?
CloudTalk is a cloud-based call center software designed to help businesses manage inbound and outbound calls. It offers a range of features such as real-time analytics, call recording, IVR, and more to help businesses improve customer communication and streamline their call center operations. CloudTalk also integrates with popular CRMs and other business tools to provide a comprehensive solution for managing customer interactions. With its flexible and scalable platform, CloudTalk is suitable for businesses of all sizes looking to enhance their customer support and sales efforts.
Was gefällt Dir nicht?
Nothing to dislike about Cloudtalk. This service rarely has issues, that relate to me.
Welche Probleme löst Du mit dem Produkt?
CloudTalk is a great option for businesses for several reasons.
“Best and easy to use ”
5.0
U
Vor mehr als 12 Monaten
Ushmita
Verifizierter Reviewer
Senior Account Manager bei
Teqo Solutions
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP
Was gefällt Dir am besten?
I have been using cloudtalk from last 1 year to contact my prospects and clients and I must say this is one of the best cloud based calling software I have ever used. It is easy to install and use. Best features for me are auto recording and transcription, I can easily keep the records of calling, analysing my calls is also very easy on dashboard. I highly recommend it to everyone!
Was gefällt Dir nicht?
According me all the features are good, there is nothing which I dislike about cloudtalk.
Welche Probleme löst Du mit dem Produkt?
I am using cloudtalk to contact my customers and to keep the records of my conversations which is very easy with auto recordings.
“CloudTalk is like a warm cup of coffee”
5.0
b
Vor mehr als 12 Monaten
blessy
Verifizierter Reviewer
sales and dental treatment bei
Dentakay PVT
- 51-1000 Mitarbeiter:innen
- Branche: Medical Practice
Use cases:
Auto Dialer Callcenter SoftwareContact Center
+ 4 mehr
Was gefällt Dir am besten?
CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend!
Was gefällt Dir nicht?
occasional call lags and connectivity issues can be frustrating. but reliability could improve.
Welche Probleme löst Du mit dem Produkt?
CloudTalk improves call clarity, speeds up response times, and boosts team efficiency. It reduces missed calls, enhances customer satisfaction, and integrates seamlessly with CRM tools for smooth follow-ups.
“User friendly application ”
5.0
S
Vor mehr als 12 Monaten
Sebastian
Verifizierter Reviewer
Telesales bei
Dentakay Dental Clinic
- 51-1000 Mitarbeiter:innen
- Branche: Health, Wellness and Fitness
Use cases:
Auto Dialer Contact Center Contact Center Workforce
+ 2 mehr
Was gefällt Dir am besten?
It’s very user friendly. Easy to work with and also the dashboard offers good reports for the analysis part. As a person working in telesales for some time now. I highly recommend this application.
Was gefällt Dir nicht?
Not much to say actually. It’s an application where you get all the required details with ease.
Welche Probleme löst Du mit dem Produkt?
Power dialer offers easy way to reach out to our leads or prospects and the campaign leads.
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