CloudTalk Reviews

The implementation process was incredibly simple and intuitive. We were up and running with a fully functional integration in just a few hours. Very well-built ecosystem for HubSpot users.

Not much to dislike. Pro tip: setup your dispositions and call tags prior to integration so call tagging is a simple process.

Intuitive, integrated dialer without the hassle of keeping a pool of credits for outbound dialer activity.

like the user-friendly interface and the reliability of the calling system. It makes daily communication with customers smooth and efficient.

Sometimes the platform can experience minor delays or glitches, especially when switching between features. However, these issues are not frequent and are usually resolved quickly.

CloudTalk helps us manage customer communication more efficiently by centralizing all calls in one platform. It makes it easier to track call activity, access recordings, and monitor performance. As a result, our team can respond to customers faster and maintain better organization in our workflow.

Its integrated into our crm system, the call quality is always good, its never down so we have to sit and wait and not be able to make calls or reach out to customer service

Its very easy to call with but the website with the statistics and finding the voicemails for example was a bit tricky to navigate through at first

We use CloudTalk to call clients, keep track of all conversations, make follow-ups easier, and stay more organized as a team.

The user interface is very clean and intuitive, which makes the onboarding process really easy, The CRM integration is very good, also the call quality always works great

The analytics are not so great, someteimes you have to dig deeper in order to find what you need

I am working in callcentre so i use it to contact clients and manage high volumes of daily calls efficiently

Reliable and stable connection. Good interface. Simple to setup and use. Good reporting and overview. Affordable and competitive pricing

Settting up new agents is slightly clunky as the settings panel is split between standard and advanced.

Improving our outbound calling processes

Voice quality is just fab. No disruptions. Easy to connect and super affordable tool that is available in the market. Must recommended

Limited CRM integrations compared to competitors, Pricing can add up quickly with add-ons

Problems Solved: Managing a remote or distributed sales/support team with one centralized phone system Tracking and logging calls directly into our CRM Reducing manual call follow-ups with automation and call routing Benefits Realized: Improved team productivity through better call flows and analytics Enhanced customer experience with faster response times Better visibility into call performance metrics and agent activity

I have been using cloudtalk from last 1 year noe and I can saay this is the best calling tool I have used. It is very easy too use it and the facilities it is providing is awesome. The best features are auto call recordings and auto transcripts and the dashboard is too good and easy to use. It is very convenient to track the total calls at the end of the day and to make a daily progress report. I highly recommend it !

One thing which can be a issue is the high pricing for small organisations. If the pricing can be a bit lower then it will do wonders.

It is easy to connect with the international clients on cloudtalk, the voice quality is something I really like about it. Previously on other calling tools tracking the calls and the conversation was a bit difficult but here tracking the calls and making the reports is very easy.

Cloud based flexibility, No physical infrastructure needed, Teams can work from anywhere. Real time dashboards and performance metrics helps to track individual and Team performance.

Sometimes it logs out automatically in past but its resolved now. it hangs sometimes

Im connecting with patients globally to solve their dental problems, Its easy to connect with client patients globally with clould talk software its very efficient the CRM gets sync really well with Clouldtalk.

Cloud Talk is very easy and secure to use, Immediate issue resolving customer support, helpful in both business and individual requirements, bringing in new features to enhance the workflow.

I havent faced any issues so far, do not have any negative comments or reviews to add on.

reaching out to clients in a very secure manner. solving business problems with ease.

CloudTalk has made handling customer calls much easier for me. The call quality is great, and the CRM integrations save a lot of time. The interface is simple and easy to navigate, and features like call routing and analytics help improve efficiency. Overall, a reliable and user-friendly solution for managing calls.

Occasional connectivity issues, especially with weaker internet. Limited customization in some features.

CloudTalk has helped us streamline our customer communication by providing reliable VoIP calling, call routing, and CRM integrations. It has significantly improved our team's efficiency, allowing us to handle a higher volume of calls while maintaining quality service. The call recording and analytics features help us track performance and optimize our support process. Additionally, the ability to work remotely with a cloud-based system has been a game-changer for our team’s flexibility.

It is a powerful cloud based calling tool, I am using it for sales and support teams. It offers smart call routing, CRM integrations (HubSpot), call recording, IVR, and real-time analytics. The platform enhances efficiency with automation and insightful reporting, making it ideal for businesses seeking a scalable VoIP solution. While pricing may be high for smaller teams, its features justify the cost for those needing a robust call management system.

Pricing may be high for small teams or small organizations and occasional connectivity issues

CloudTalk solves inefficiencies in call routing, lack of insights, and disconnected systems by providing smart call distribution, real-time analytics, and seamless CRM integrations. It enhances customer experience with faster response times, improves team productivity through automation, and supports remote work with its cloud-based infrastructure. Businesses benefit from streamlined communication, better collaboration, and cost savings by eliminating the need for physical phone systems.

Cloud Talk has proven to be an extremely easy and reliable platform to access. I have encountered no issues while using it, and the connection remains consistently strong.

My experience with the platform has been consistently happy with the using not need a change

i use in daily life and call 250of people and facing zero issues

Easy to make and receive calls. Easy to track performance of your Team and check any kind of statistic. You can check quality of calls too.

unfortunately the are not working with Russian phone numbers. They have some missing countries at there list.

Inbound and outbound calls, calls tracking, numbers of calls per agent

With CloudTalk, we’re solving communication inefficiencies by streamlining customer support and sales processes. It eliminates the need for complex setups by providing seamless CRM integrations and advanced call routing. The benefits include improved call quality, real-time analytics, and increased productivity through automation, all of which contribute to better customer experiences and more efficient team operations.

Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!

it makes handling customer and sales calls smoother, smarter, and more efficient.

Cloudtalk is a piece of innovation in Technology to connect corporates globally. Morover helping in reducing the investment for MNCs for office space as it makes the connectivity really smooth on all medium.

Nearly nothing to be very honest, as I didnt face any difficulties. Just that there should be proper internet connectivity for smooth operation.

Getting to attend my meetings on time.Helps in keeping a proper track of work flow.

Easy to implement and set up. Also easy to add/remove seats quickly. In sales team the dynamic is high so it's important that we can use our seats flexibly.

Could use some optimisations with integrations for tools such as Zoom and Modjo, but overall very happy with the performance.

Pipedrive internal caller was discontinued.

Being a consultant, I have been using CloudTalk since last 3 years and it is quite handy to use. We can install in the system or phone, and use it. We use it to connect to our international clients for consultation. Audio is clear and able to connect easily.

Sometime, the dial number doesn't show in the dial list. It may be due to a technical reason.

Can reach out to my clients in any corner of the world. Seamless calls to any country is the benefit in my job profile.

The automated dialer makes life so easy, I can touch base with 300-400 contacts in a day and keep track on everyone by updating in the dialer itself

Well nothing tbh, easy tool and easy to track and navigate. On a daily basis we use and its really good

The integration with CRM was really smooth and helps us keep track of all calls and updates

Easily connects with CRM, and helpdesk, Helps businesses centralize customer interactions without switching between tools.

does not offer a free plan and Call Quality Depends on Internet Stability Call Quality Depends on Internet Stability

helps businesses overcome several communication and operational challenges

I love how easy it is to use CloudTalk! The interface is intuitive, the call quality is great, and the ability to handle calls from anywhere is truly convenient.

The only thing I dislike about cloud talk is the activity setting as I wish you can make an alert for this go off.

I'm using CloudTalk to solve our communication and customer support challenges. The platform has helped us streamline our call center operations, improve response time, and provide better service to our customers. As a result, we have seen an increase in customer satisfaction, more efficient call handling, and better overall communication within our team.

The WhatsApp feature on the system is highly efficient, offering a user-friendly and streamlined experience. It also has some great other features.

At times, it appears that the tags are not functioning as intended. Other than this nothing else

I would say the Whatsapp facility being used from the cloudtalk system is a great benefit

1. Easy interface - Making 300-400 calls daily without any application freeze 2. Easy to track - Can track all of my calls in a simple step 3. Seamless integration with CRM- We have it integrated with CRM and data and tags are smoothly transferred

Nothing much really. Since it's pretty easy to use I find it best to work all day on it.

Could easily dispose calls in a second and don't have to worry about churned leads again

Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.

There are some features such as pipedrive integration that I believe could be optimised better.

Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.

ease of calling and smooth dialling . We have great connectivity & we are able to call smoothly without any interruption

nothing as such that I can point out . I have been using it & like every part of it

Good connectivity and ease of dialling ..

CloudTalk's intuitive interface, crystal-clear call quality make it a standout choice. The advanced call routing, automation features, and real-time analytics help streamline our communication and boost team efficiency. Plus, its scalability ensures it grows with our business needs.

While CloudTalk offers great features, occasional call delays and connectivity issues can be frustrating.

CloudTalk has improved our call quality, enhanced team collaboration, and automated workflows, reducing manual tasks. Real-time analytics provide valuable insights to optimize customer interactions. Overall, CloudTalk has increased productivity and improved customer satisfaction.

CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. I highly recommend it! The best telephone system I’ve used so far—it makes communication simple and smooth

The only downside is that phone calls don’t always sync well with Pipedrive, which can be a bit frustrating. If this issue gets resolved, it will be perfect!

It solves the number tracking issue and integrates all phone calls in one place.

Like that it is connected to CRM and you do not have to imports contacts separately and can use only for dialling - even if contact is not in CRM and use as just normal phone. If I would need more of functionality then I would comment but now I only use it as dialer.

One downside that I know of is that it is not always a good connection with some specific countries.

International calls with easy international number setup

After a year of using CloudK Talk, it has truly transformed the way I work and connect with others. It’s made my life easier in ways I never expected. The App works without any problem which means every time it works well. In case any issue is there, the back end team has been immediately resolved. As a tele sales agent this app helped me a lot. Huge thanks to the amazing team behind this app!

There is nothing to dislike in this Application. Everytime this app make my job easier.

We are able to connect to multiple people, without any network issue. Both side persons are able to listen properly. It connects very fast with the customers, which is a great advantage of this app.

CloudTalk is a cloud-based call center software designed to help businesses manage inbound and outbound calls. It offers a range of features such as real-time analytics, call recording, IVR, and more to help businesses improve customer communication and streamline their call center operations. CloudTalk also integrates with popular CRMs and other business tools to provide a comprehensive solution for managing customer interactions. With its flexible and scalable platform, CloudTalk is suitable for businesses of all sizes looking to enhance their customer support and sales efforts.

Nothing to dislike about Cloudtalk. This service rarely has issues, that relate to me.

CloudTalk is a great option for businesses for several reasons.

I have been using cloudtalk from last 1 year to contact my prospects and clients and I must say this is one of the best cloud based calling software I have ever used. It is easy to install and use. Best features for me are auto recording and transcription, I can easily keep the records of calling, analysing my calls is also very easy on dashboard. I highly recommend it to everyone!

According me all the features are good, there is nothing which I dislike about cloudtalk.

I am using cloudtalk to contact my customers and to keep the records of my conversations which is very easy with auto recordings.

CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend!

occasional call lags and connectivity issues can be frustrating. but reliability could improve.

CloudTalk improves call clarity, speeds up response times, and boosts team efficiency. It reduces missed calls, enhances customer satisfaction, and integrates seamlessly with CRM tools for smooth follow-ups.

It’s very user friendly. Easy to work with and also the dashboard offers good reports for the analysis part. As a person working in telesales for some time now. I highly recommend this application.

Not much to say actually. It’s an application where you get all the required details with ease.

Power dialer offers easy way to reach out to our leads or prospects and the campaign leads.

It's reliable, it's versatility, it's easy to use interference and we have a array of numbers to choose from while connecting with clients from different regions accross the globe.

It's too much complex for beginners, and not the friendliest interface, PPL sometimes finds it complex

It is my and our organizations primary dialer.

CloudTalk is an outstanding cloud-based phone system that offers seamless communication for businesses of all sizes. Its user-friendly interface and powerful features make it easy to manage calls, track performance, and improve customer interactions. The system offers high-quality voice calls, a wide range of integrations with popular CRM tools, and exceptional support. The flexibility of CloudTalk’s global coverage, along with features like call forwarding, IVR, and analytics, makes it an invaluable tool for remote teams. The platform is scalable and customizable to fit specific business needs, which is ideal for growing companies. Overall, CloudTalk delivers an efficient, reliable, and cost-effective communication solution for any modern business. Highly recommend!

Sometimes the application is having some glitch issue it won't reload properly but it will clear soon

It's very easy to connect with people all over the world

I love the seamless integration with our CRM, which saves us time on manual entries. The sound quality is crystal clear, and the call stability is impressive, even during peak times. Overall, CloudTalk has exceeded my expectations and significantly enhanced our customer service experience.

Sometimes there's a glitch because of which network connection is very low but software team fixes the issue ASAP.

We are able to connect multiple countries without any hassle

I appreciate how Cloud Talk streamlines communication with its easy-to-use interface and reliable call quality. The integrations with various CRM tools and the powerful analytics features are great for optimizing business operations.

User interface can feel cluttered, making navigation a bit challenging at times. Additionally, its pricing structure might not be the most budget-friendly for small businesses.

With CloudTalk, I'm solving communication challenges by centralizing all calls and messages in one easy-to-use platform. The integration with CRM systems and automated workflows boosts efficiency, while the call analytics help optimize customer service performance. The key benefits I've realized include improved team collaboration, better customer support, and data-driven insights to enhance business decisions.

App interface , user friendly , serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk

None so far ,serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk

Connecting the clients makes it simple ,user friendly makes job lot easier

CloudTalk has been an excellent solution for our business, offering a reliable and easy-to-use VoIP system. Highly recommended for teams looking to improve communication and customer service.

One minor drawback is the learning curve for new users. However, once you get the hang of it, the system is smooth and efficient.

CloudTalk has streamlined our communication by centralizing all calls and integrating seamlessly with our CRM. It’s scalable, making it easy to adapt as our business grows. Highly recommended!

The setup is quick and straightforward, and the interface is super intuitive, which is always a win for busy teams. It has everything you need, from advanced call routing and analytics to smooth integrations with tools like hubspot. One of the best things about CloudTalk is its flexibility. Whether you're a small team or a larger company, it scales effortlessly, and it’s perfect for remote teams, allowing agents to handle calls from anywhere.

It can sometimes be a little slow when trying to review call history, which can be crucial when on the phone with a client

calling internationally and reaching clients that usually don't pick up

Easy to install, get started with and understand. I was up and running with CloudTalk in no time and now i use it every day for contacting customers. Im really impressed with the application - super easy to use!

Rare crashes, but that will happen no matter which programs or applications you choose to work with.

Customer contact has been made super easy for me. Im able to quickly get a hold of customers and track the history.