CloudTalk Reviews (95)

AI-generated summary

What users say about CloudTalk

Based on 95 reviews

CloudTalk is praised for its user-friendly interface, seamless CRM integrations, and excellent call quality, which enhance team productivity and streamline communication. Many find the platform easy to set up and navigate, with features like call recording and analytics being particularly valuable. However, some users report occasional connectivity issues, lags, and glitches, especially during peak hours or with unstable internet connections. A few users also mention that the pricing can be high for smaller businesses.

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“About cloutalk use in phone and Laptop”

5.0

In the last 12 months

Elizabeth

Validated Reviewer

SALES EXECUTIVE

51-1000 employees
Industry: Hospital & Health Care

What did you like?

CloudTalk is a great cloud-based phone system that helps businesses manage customer calls efficiently. It offers features like call forwarding, call recording, and automated greetings, making communication easier and more professional. It’s user-friendly, integrates with many CRM tools, and is perfect for remote teams. Overall, CloudTalk helps improve customer service and team productivity.Its just amazing i can use in both laptop and phone if iam away from work i can still use in phone this is the best part

What did you not like?

Their is nothing to dislike in this its just amazing once you start using trust me ull love this application

Which problems are you solving with the product?

Talking to International patient like USA and uk with the same extension number of thiers ..This is best

“Cloudtalk is very helpful to reach anybody and everybody for easy calling”

5.0

In the last 12 months

Veena

Validated Reviewer

Senior Inside Sales Manager

1001+ employees
Industry: Education Management

What did you like?

We can reach anyone anywhere by one dial, is messaging feature and we really international customers without know much efforts.

What did you not like?

At times the speed of the cloudtalk is less as it gets stuck or it is always buffering, while we are trying to check the call log or contact or call history, even the dashboard is also slow at times, pls work on it.

Which problems are you solving with the product?

I do not work on problem solving with CloudTalk, I'am into sales & using it for incoming & outgoing calls, & messages, and about the benefits we can easily connect to INTERNATIONAL & NATIONAL CUSTOMERS, & very easy to use.

“App for fast dialing”

5.0

In the last 12 months

Eva

Validated Reviewer

SDR at

PlanRadar

51-1000 employees
Industry: Computer Software

What did you like?

That I can dial numbers quickly from the CRM, I don't make mistakes, I can talk through a headset and it's more convenient than talking on the phone.

What did you not like?

Sometimes the app has glitches, but that rarely seems to happen. Otherwise I don't see any problem.

Which problems are you solving with the product?

I think it's a good tool for our supervisors to monitor employees on how active they are in terms of calling. For those of us who make calls, it's easy to use and faster than dialing from the phone.

“Great tool for sales teams”

4.5

In the last 12 months

Paul

Validated Reviewer

Head of Sales at

Ombea Ab

1-50 employees
Industry: Information Technology and Services

What did you like?

Easy dashboard and UI. Does what you need it to and great when you have a remote sales team that need to reach a new lead quickly.

What did you not like?

Early days there were some little glitches however the team were super helpful and fixed it quickly

Which problems are you solving with the product?

Cloudtalk helps our remote sales team to receive and make calls to prospects.

“Reliable and effective service, with many and useful features.”

5.0

In the last 12 months

Julian Sylvester

Validated Reviewer

Rental Assistant at

GoMore

51-1000 employees
Industry: Transportation/Trucking/Railroad

What did you like?

The easy navigation and optimized userface, which in turn decreases the time i need to solve the given task. The CloudTalk phone is compact, has all the relevant features and is always present on my desktop.

What did you not like?

A bug was present in the CloudTalk Phone, which made integration of past calls slow. The bug has sinced been patched.

Which problems are you solving with the product?

CloudTalk is optimizing how we are taking calls at my organization, effectively tracking calls, and making the transfer of calls seamless and without any complications.

“Seamless Integration and Reliable Performance: A 1.5-Year Review of Cloudtalk”

5.0

In the last 12 months

Jathin

Validated Reviewer

Sales at

Dentakay

51-1000 employees
Industry: Medical Practice

What did you like?

We’ve had a great experience with Cloudtalk, and it’s been over 1.5 years without any disappointments. The integration with our CRM has been seamless, and the AI-powered analytics provide valuable insights. We’ve had no connectivity issues, and overall, it’s been a reliable tool. We highly recommend Cloudtalk for anyone looking for a solid communication platform

What did you not like?

Overall, our experience with Cloudtalk has been fantastic for over 1.5 years. The integration with our CRM is smooth, and the AI-driven analytics have provided invaluable insights. Connectivity has always been reliable, which has been crucial for our operations. However, there were a couple of minor instances where we felt some features could have been more intuitive, but the excellent customer support and regular updates have always helped to improve things. Despite these small areas for improvement, Cloudtalk remains a highly recommended solution for us

Which problems are you solving with the product?

Analytics was a problem which is greatly solved

“What a dream! The ideal platform”

5.0

In the last 12 months

Ben

Validated Reviewer

SDR at

The Knowledge Academy

51-1000 employees
Industry: Telecommunikation

What did you like?

how easy it is to use the platform and how easy it is to track and make calls/ texts. CloudTalk is excellent for businesses, offering crystal-clear call quality, smart features, and seamless integrations with CRMs and helpdesks. The interface is user-friendly, setup is quick, and customer support is responsive. It’s a great choice for sales and support teams looking for a reliable VoIP solution.

What did you not like?

Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!

Which problems are you solving with the product?

making international calls, cloudtalk lets me do that

“User-friendly platform”

4.5

In the last 12 months

Clara

Validated Reviewer

Manager at

Odilo

51-1000 employees
Industry: E-Learning

What did you like?

The platform is very user-friendly, and its great reporting features help us assess our results and improve our business needs.

What did you not like?

Call delays during peak hours, and difficulties with certain integrations that may require manual adjustments.

Which problems are you solving with the product?

It enables me to make calls across various markets, and as a manager, I can track and analyze the results.

“My 3 years experience of Cloud talk”

5.0

In the last 12 months

Dennis

Validated Reviewer

Medical Consultant at

Dentakay Dental clinics

51-1000 employees
Industry: Hospital & Health Care

What did you like?

I have been using many tools to connect with the customers but in my experience Cloud talk is the best tool. Simply to schedule write a notes for each customer and I never experienced any fluctuations or disturbance in the calls and many useful features like real time analytics and call recording it's dial for business

What did you not like?

Nothing much to dislike about Cloud talk it grow and it add many features in the future to be better in all the aspects

Which problems are you solving with the product?

Connecting with the different country clients in the automatic mode is very useful for me

“Cloud Talk Review Pros and Cons ”

5.0

In the last 12 months

Dhanesh

Validated Reviewer

Team Leader at

The Knowledge Academy

51-1000 employees
Industry: Education Management

What did you like?

Connectivity and call clarity and User Interface when it comes to calling, can see the call history and identify numbers easily.

What did you not like?

Would like it to boot up quickly, sometimes there are bug issues, need a quick fix as well

Which problems are you solving with the product?

Calls are automatically recorded, so gist of the call is always available to have a follow-up calls

“Super easy to use and any issues are resolved very quickly!!”

5.0

In the last 12 months

Cody

Validated Reviewer

Team leader at

The Knowledge Academy

51-1000 employees
Industry: Retail

What did you like?

Super easy use and tracking of previous calls - easy to listen back to the calls you have had which is great for training purposes

What did you not like?

sometimes when it's very busy there is reports of dropped calls - but it is resolved very quickly

Which problems are you solving with the product?

customesr calling in is super easy for the whole team to pick up

“Cloudtalk For Sales ”

5.0

In the last 12 months

Michelle

Validated Reviewer

Account Managet at

The Knowledge Academy

51-1000 employees
Industry: Professional Training & Coaching

What did you like?

I like CloudTalk because it offers an intuitive, easy-to-use interface that makes managing calls and communication seamless. The platform’s powerful features, like advanced analytics, automated workflows, and integration with other tools, really help streamline business processes. The flexibility of being able to work from anywhere with cloud-based solutions is also a huge plus. Overall, CloudTalk enhances efficiency and collaboration, making it an invaluable tool for both small and large teams.

What did you not like?

relies heavily on internet connection. whenever internet is down, the whole software stops working.

Which problems are you solving with the product?

With CloudTalk, I’m solving issues related to call management, team collaboration, and customer communication efficiency. Before using CloudTalk, handling high call volumes and tracking interactions across different channels was challenging. Now, with features like call routing, real-time analytics, and CRM integrations, it’s much easier to manage customer interactions and improve response times. The biggest benefits I’ve realized include increased productivity, better customer satisfaction, and the ability to work from anywhere without disruptions. CloudTalk has streamlined our workflows, making communication smoother and more effective.

“Amazing Service tool ”

5.0

In the last 12 months

Charley

Validated Reviewer

Account Manager at

The Knowledge Academy

51-1000 employees
Industry: Accounting

What did you like?

CloudTalk is an outstanding calling solution that excels in both functionality and ease of use. The call quality is consistently crystal clear, ensuring smooth and professional communication with clients and team members alike. Its intuitive interface makes navigation effortless, allowing users to quickly access essential tools without a steep learning curve. Additionally, powerful features such as call routing, analytics, and automation streamline customer interactions, making it easier than ever to manage high call volumes efficiently. Whether for sales, support, or internal collaboration, CloudTalk provides a seamless and reliable experience, enhancing productivity and customer satisfaction.

What did you not like?

Sometimes it can take a while when multiple people are on the app at the same time

Which problems are you solving with the product?

I can call all my leads and participants on the same app!

“Reliable VOIP provider”

4.5

In the last 12 months

Anton

Validated Reviewer

Assistant at

GoMore

51-1000 employees
Industry: Transportation/Trucking/Railroad

What did you like?

CloudTalk has a simple, useful desktop app with all necesarry features for great Customer care and relations. Their service is also highly stable, which is a must in our organization.

What did you not like?

Their dashboard is a bit confusing, but they are apparently working to fix it, which fixes this issue

Which problems are you solving with the product?

Great for managing contacts, and having multiple phone numbers both for incoming and outgoing calls

“CloudTalk - The best”

5.0

In the last 12 months

Katie

Validated Reviewer

Account Manager at

The Knowledge Academy

51-1000 employees
Industry: Education Management

What did you like?

The interface is user-friendly, which makes it easy to set up and manage calls, even for non-technical users. It also integrates well with CRM tools like HubSpot, Salesforce, and more, helping streamline workflows.

What did you not like?

While CloudTalk is generally user-friendly, there could still be a bit of a learning curve with more advanced features, particularly if you're new to call center software or have complex needs.

Which problems are you solving with the product?

makes it super easy t get through to my customers.

“Daily User of Cloudtalk”

5.0

In the last 12 months

Max

Validated Reviewer

Account Team Lead at

The Knowledge Academy

51-1000 employees
Industry: Information Technology and Services

What did you like?

I manage a sales team and one of the best features is to easily allocate calls due to integration. The calls also record which is really handy, I can go back a review conversations. It just works, no faff, good value for money.

What did you not like?

Very rarely the internal transfers haven't worked, but it could be due to our internal internet connection. It's extremely rare, i'd say it's very reliable compared to others.

Which problems are you solving with the product?

We were paying alot of money for credit direct on our CRM. Cloudtalk is far more cost effective for large numbers of staff. We have teams that cover regions outside the UK so it allows for us to add numbers local to their location and we can make outbound calls easily. The recording is good for staff training and it's simple an easy to use.

“Links to HubSpot, easy to use, no issues.”

5.0

In the last 12 months

Sid

Validated Reviewer

Senior Sales Executive at

The Knowledge Academy

51-1000 employees
Industry: Education Management

What did you like?

CloudTalk has made work a lot easier by seamlessly linking to HubSpot and recording my calls for me. Very rarely have any technical issues.

What did you not like?

Occasionally, the contact doesn't appear on CloudTalk and it just shows the phone number

Which problems are you solving with the product?

helps with customers returning my missed calls

“Seamless to use in our Team!”

5.0

In the last 12 months

Ethan

Validated Reviewer

Sales Development Representative at

The Knowledge Academy

51-1000 employees
Industry: Professional Training & Coaching

What did you like?

CloudTalk allows our team to seamlessly take inbound calls and make outbound calls to clients while having recordings of conversations that we can refer back to

What did you not like?

Sometimes the transfer feature internally doesn't work 100% as people tend to not show up sometimes

Which problems are you solving with the product?

Cloudtalk allows us to have statistics to refer back to when it comes to reviewing KPI's

“Been using this software for 2 years, never faced any issue”

5.0

In the last 12 months

Arjun

Validated Reviewer

Senior Account Manager at

The Knowledge Academy

51-1000 employees
Industry: Nanotechnology

What did you like?

the usability, easily able to connect to clients and track KPIs. Good user interface and easile able to connect to customers

What did you not like?

Worked perfectly fine soo far, All issues are sometimes cant transfer calls internally so need to restart app.

Which problems are you solving with the product?

Connecting to customers and recording calls

“extremely easy to use, very reactive and extremely helpful”

5.0

In the last 12 months

Kai

Validated Reviewer

sales executive at

the knowledge academy

51-1000 employees
Industry: E-Learning

What did you like?

i like how easy it is to use, it's an app which is always open whilst im working due to how vital it is for my role when customers are calling back, how cloudtalk prioritises it over the current tasks im doing has saved me many times, in situations where i honestly probably wouldve forgotten about certain leads.

What did you not like?

the only thing i struggle with is sometimes finding the recorded calls, i wish they were more accessible

Which problems are you solving with the product?

its our only source of accepting inbound calls so you can imagine how vital it is for our day to day work life

“Good, useful, straight to the point. Excellent tool overall”

5.0

In the last 12 months

David

Validated Reviewer

Marketing Director at

DMU Digital Marketing

1-50 employees
Industry: Marketing and Advertising

What did you like?

It's been very very easy to setup, and for people to learn how to use it. But what was most important to us, the IVR system was also pretty straight forward, and gave us really good options for customization.

What did you not like?

We're pretty satisfied with it though.. but notbeing able to use SMS on the starter plan, maybe? It's the only thing I can think of really.. we're pretty much covered with what we have.

Which problems are you solving with the product?

Being able to contact possible clients, leads, etc in the US! This has been big for us.

“More convenient and user friendly.”

5.0

In the last 12 months

Manikandan

Validated Reviewer

Business Team Lead at

The Knowledge Academy

51-1000 employees
Industry: Education Management

What did you like?

I like the shortcuts available to use the app as well as the user interface. Appreciate the support where I am getting quick response.

What did you not like?

Mostly I don't see that much problem with the APP. Would like to see more updates coming your way.

Which problems are you solving with the product?

We are into the Marketing and sales, which needs the connectivity and network with Global clients. And this is easily done through CT.

“Amazing experience with Cloud talk”

5.0

In the last 12 months

Kerri

Validated Reviewer

sales at

Knowledge Academy

51-1000 employees
Industry: E-Learning

What did you like?

It is so easy to use, and have never had any issues with cloud talk. It is so easy to take calls, good quality calls and easy to transfer to colleagues

What did you not like?

Nothing, I havent had any issues when using this, therefore I havent experienced anything i dislike

Which problems are you solving with the product?

Having good quality calls and blocking out any background noise as our office is loud

“Easy and reliable with nice features”

4.5

In the last 12 months

Caroline

Validated Reviewer

Senior Customer Success Manaher at

Plecto

1-50 employees
Industry: Computer Software

What did you like?

Easy to use, integrates well with Hubspot. We used to use Aircall, but I find CloudTalk easier to use. It’s simple, it works seamlessly, and the automatic logging of call recordings and notes in HubSpot right after a call is incredibly smart.

What did you not like?

Not really anything, I like the system a lot. If issues occur support always solves them within 30 minutes.

Which problems are you solving with the product?

We use it in our CSM team to call clients and for them to call us directly.

“CloudTalk – an essential tool for communication with customers, locally and internationally.”

5.0

In the last 12 months

Ludmila

Validated Reviewer

Customer Support specialist at

Autenti

51-1000 employees
Industry: Consumer Services

What did you like?

Clear and stable calls with high-quality audio, effortless ability to make international calls, intuitive interface, easy to use daily, the browser version performs exceptionally well.

What did you not like?

In the desktop version, a restart may be required for the app to open properly, but it functions perfectly once reopened.

Which problems are you solving with the product?

It ensures high-quality, stable calls and makes managing customer interactions much more efficient. The user-friendly interface and seamless international calling feature have significantly improved my productivity and client relationships, making daily communication smoother and more effective.

“Great tool to use - makes my daily activities easier ”

5.0

In the last 12 months

sam

Validated Reviewer

Sales Executive at

the Knowledge Academy

1001+ employees
Industry: Education Management

What did you like?

Ease of use of the tool - links with all the platforms I use on a day-to-day basis meaning I don't have to repeat what I do on various systems - cloud talk also links to our CRM system we use in our business making managing our daily activities a lot more simple. one of the best VOIP systems I have used

What did you not like?

when there is an overhaul of call-ins the system sometimes crashes but gets back and running in no time - nothing else I dislike about the system, not had many issues with it in the 3 years I have used it

Which problems are you solving with the product?

Cloudtalk acts as our point of contact when customers call back and also makes note-taking on the call a lot more simple as automatically logs on our CRM system and transfers the call recording straight over in no time. previously we had to use various software and it made our daily activities very challenging - cloud talk simplifies the whole process

“Excellent platform..”

5.0

In the last 12 months

Lokesh

Validated Reviewer

Sales

51-1000 employees
Industry: Education Management

What did you like?

Every corporate industry must try this Cloudtalk, for maximum reach and customized options. Loving it. while i use every single day to connect global delegates

What did you not like?

Nothing i dislike, so far so good with this and just want to see this growing and impact the global

Which problems are you solving with the product?

Global reach and guidance towards the delegates in education industry

“Great Intergration with CRM”

5.0

In the last 12 months

Reuben

Validated Reviewer

Prospector

51-1000 employees
Industry: E-Learning

What did you like?

CloudTalk has a great UI and easy to navigate despite being on mouse and keyboard. Easy to dial and great integration with hubspot

What did you not like?

Hubspot occasionally dials when changing over to next page but i believe this is not an issue with cloud talk itself

Which problems are you solving with the product?

Recording is a great feature, hearing back the call solves a lot of missing information

“Great software for calling clients.”

5.0

In the last 12 months

Max

Validated Reviewer

Sales Representative at

The Knowledge Academy

1001+ employees
Industry: Education Management

What did you like?

It notifies me when i am receiving a call and has very clear connection. Also, has a very simple and easy to use software.

What did you not like?

a few times i have had a call will randomly disconnect every 2 minutes so had to keep calling.

Which problems are you solving with the product?

allowing our clients to call us easily and answer

“A reliable and Top Notch VoIP system for calling”

5.0

In the last 12 months

Dimple

Validated Reviewer

International Sales Manager at

Teqo Solutions

51-1000 employees
Industry: Information Technology and Services

What did you like?

CloudTalk is its seamless integration with CRM and helpdesk tools, making customer interactions more efficient. The intuitive interface, advanced call routing, and real-time analytics help improve team productivity. Additionally, the call quality is excellent, and the automation features save a lot of time. The customer support is also responsive and helpful, ensuring a smooth experience.

What did you not like?

If we call one prospect number of time then the number may goes to spam. The cost may be a bit high for smaller businesses or startups with limited budgets.

Which problems are you solving with the product?

Advantages are that CloudTalk ensures clear and reliable communication, reducing dropped calls and audio issues. Intelligent call routing and IVR functionalities enhance customer experience and operational efficiency. Cloud-based solution enables seamless remote collaboration and team connectivity.

“A Game Changer for Sales Teams!”

5.0

In the last 12 months

Christian

Validated Reviewer

Sales Manager at

Laserhub

51-1000 employees
Industry: Marketing and Advertising

What did you like?

CloudTalk has been a fantastic addition to our sales workflow in HubSpot. The seamless integration makes calling and tracking interactions effortless. The call quality is excellent, and features like call recording and analytics help improve team performance. Plus, the interface is user-friendly and easy to navigate. Highly recommended for anyone looking to streamline their sales process!

What did you not like?

Almost nothing - its a really simple way to geht fast in contact with all of my customers.

Which problems are you solving with the product?

Really fast and easy way to communicate.

“Excellent app for calling, I have been using it sometime and its great experience”

5.0

In the last 12 months

sheik mubarak

Validated Reviewer

ISM at

The knowledge academy

51-1000 employees
Industry: Education Management

What did you like?

Seamless calling, International calling, Operators available for multiple countries, needs internet but works soo good and it can save the recordings also

What did you not like?

iT HAS INTERNET DEPENDENCY WHERE IF THE INTERNET IS NOT STABLE CALL MAY NOT REACH OR IT WILL GET DISCONNECTED IN MIDDLE

Which problems are you solving with the product?

International calling is the challenge in our job and Cloudtalk made it easy.

“Game Changer for Business Calls”

4.5

In the last 12 months

Bartosz

Validated Reviewer

Fleet Menager at

Mobiex SA

1-50 employees
Industry: Automotive

What did you like?

Intuitive and easy to use application for Windows. Ability to listen to calls and easy access to statistical data. Very good quality of calls.

What did you not like?

Very rarely, an error occurs that spontaneously disconnects the connection. For small businesses the price may be too high.

Which problems are you solving with the product?

CloudTalk helps you improve customer communications by replacing telephone systems with a modern cloud-based solution.

“i find it really user friendly ”

4.5

In the last 12 months

Melissa

Validated Reviewer

Account Manager at

The Knowledge Acadmey

51-1000 employees
Industry: E-Learning

What did you like?

i enjoy how simple it is to use and this helps it being easy to navigate the mulpitle numbers.you are able to call other countries and it also record calls automatically which is hekopful forme as I can be quite forgetful

What did you not like?

sometimes when you have a call you need to transfer to a colleague, the call can drop and not be tranfreed over

Which problems are you solving with the product?

helping us take inbound calls, call diffrent countries and have numbers for different teams

What did you like?

I enjoy the freedom to switch calling numbers along with it's ease of use and user friendly interface. It always has a stable connection too!

What did you not like?

Nothing comes to mind, it's an incredibly versatile application with very few flaws.

Which problems are you solving with the product?

Ensuring everyone is calling from the same number.

What did you like?

Great for linking to hubspot. Reliable service. Would highly recommend if you would like to review calls and link to certain CRM's to help streamline proesses.

What did you not like?

As with all softwares, sometimes a tad laggy, but these are usually resolved quite quickly

Which problems are you solving with the product?

Reviewing what was said on deals which helps us improve staff and client interaction.

“Great Product Thought I was not involved in the initial setup”

4.5

In the last 12 months

Katie

Validated Reviewer

Customer Success Manager at

Plecto

1-50 employees
Industry: Computer Software

What did you like?

Ease of use, the app being available at all times, the notes and emoji feature. The product is easy to install, use and optimise so we are collecting data that can inform our processes

What did you not like?

The system sometimes logs out in the middle of a shift and there is nothing to make me aware this has happened until I have a missed call. There should be a clear signal if a login is required

Which problems are you solving with the product?

A call solution. I use it in a support and CSM capacity and it is an effective call tool

“Very solid dialer, does what's needed ”

5.0

In the last 12 months

Matthew

Validated Reviewer

Account Executive at

Plecto

51-1000 employees
Industry: Computer Software

What did you like?

Excellent call quality, very easy to use and I really enjoy the UX. Great customer service but never had many issues. Great integrations.

What did you not like?

Inbound calls could work better, sometimes this. refreshes and I might miss a call.

Which problems are you solving with the product?

Calling countries out of our CRMs covered countries.

“Good and Economic software for startups ”

4.0

In the last 12 months

ajaykumarreddy

Validated Reviewer

Director of Sales. at

Techademy Learning Solutions

1-50 employees
Industry: Education Management

What did you like?

Good and economic software for your calling needs, both customer support and sales. We are using from past few months, we liked the easy integration and timely customer support.

What did you not like?

While every thing is going good, but at times often we are facing connectivity issues.

Which problems are you solving with the product?

We are based out of India and need a software to connect the users, cloudtalk is helping in connecting our customers especially the whatsapp integration features.

“Great Solution especially with Hubspot”

3.5

In the last 12 months

Tim

Validated Reviewer

Key Account Manager at

The Knowledge Academy Ltd

51-1000 employees
Industry: Telecommunikation

What did you like?

Clear audio, seemless integration and low maintenance. The automatic call logging feature is excellent as we have it fully integrated into hubspot.

What did you not like?

Occasional latency at busy periods but this could be our connection? Sometimes the app needs to be refreshed.

Which problems are you solving with the product?

It speeds up the sale process for us and logs contact in our CRM

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