CloudTalk Reviews (135)
AI-generated summary
What users say about CloudTalk
Based on 135 reviews
CloudTalk is appreciated for its intuitive user interface, excellent call quality, and seamless CRM integration, which significantly reduces manual effort. Users also praise the simple usability and top-notch customer support. The drawbacks of CloudTalk include freezing applications, occasional connectivity issues, and delays in the mobile app. Additionally, small teams find the pricing high, internal call transfers sometimes fail, and the reporting features require too much manual effort. Nevertheless, CloudTalk effectively solves communication problems through user-friendly operation and automatic CRM synchronization.
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“Cloud talk review from worker”
5.0
J
In the last 12 months
Jan
Validated Reviewer
Sales specialist at
BookingHost
- 51-1000 employees
- Industry: Architektur & Planung
Use cases:
Contact Center
What did you like?
like the user-friendly interface and the reliability of the calling system. It makes daily communication with customers smooth and efficient.
What did you not like?
Sometimes the platform can experience minor delays or glitches, especially when switching between features. However, these issues are not frequent and are usually resolved quickly.
Which problems are you solving with the product?
CloudTalk helps us manage customer communication more efficiently by centralizing all calls in one platform. It makes it easier to track call activity, access recordings, and monitor performance. As a result, our team can respond to customers faster and maintain better organization in our workflow.
“Reliable Cloudtalk Integration with Easy Call Playback”
5.0
S
In the last 12 months
Sandra
Validated Reviewer
Account manager at
ePress
- 1-50 employees
- Industry: E-Learning
Use cases:
Call Center Infrastructure (CCI)
What did you like?
Its integrated into our crm system, the call quality is always good, its never down so we have to sit and wait and not be able to make calls or reach out to customer service
What did you not like?
Its very easy to call with but the website with the statistics and finding the voicemails for example was a bit tricky to navigate through at first
Which problems are you solving with the product?
We use CloudTalk to call clients, keep track of all conversations, make follow-ups easier, and stay more organized as a team.
“Using CloudTalk is the easiest and for sure the best app for calling”
5.0
I
In the last 12 months
Igor
Validated Reviewer
Sales support at
BookingHost
- 51-1000 employees
- Industry: Leisure, Travel & Tourism
Use cases:
Contact Center
What did you like?
The user interface is very clean and intuitive, which makes the onboarding process really easy, The CRM integration is very good, also the call quality always works great
What did you not like?
The analytics are not so great, someteimes you have to dig deeper in order to find what you need
Which problems are you solving with the product?
I am working in callcentre so i use it to contact clients and manage high volumes of daily calls efficiently
“Reliable, Stable Connection with a Great Interface”
5.0
J
In the last 12 months
Jay
Validated Reviewer
Cofounder at
School SCR
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
Reliable and stable connection. Good interface. Simple to setup and use. Good reporting and overview. Affordable and competitive pricing
What did you not like?
Settting up new agents is slightly clunky as the settings panel is split between standard and advanced.
Which problems are you solving with the product?
Improving our outbound calling processes
“Exellent tool for Communication”
5.0
D
Older than 12 months
Dimple
Validated Reviewer
Sales Manager at
Blazel.com
- 1-50 employees
- Industry: Telecommunikation
Use cases:
Auto Dialer VoIP
What did you like?
Voice quality is just fab. No disruptions. Easy to connect and super affordable tool that is available in the market. Must recommended
What did you not like?
Limited CRM integrations compared to competitors, Pricing can add up quickly with add-ons
Which problems are you solving with the product?
Problems Solved:
Managing a remote or distributed sales/support team with one centralized phone system
Tracking and logging calls directly into our CRM
Reducing manual call follow-ups with automation and call routing
Benefits Realized:
Improved team productivity through better call flows and analytics
Enhanced customer experience with faster response times
Better visibility into call performance metrics and agent activity
“the best calling tool to use for calling”
5.0
U
Older than 12 months
Ushmita
Validated Reviewer
Lead Generation Specialist at
Teqo Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
I have been using cloudtalk from last 1 year noe and I can saay this is the best calling tool I have used. It is very easy too use it and the facilities it is providing is awesome. The best features are auto call recordings and auto transcripts and the dashboard is too good and easy to use. It is very convenient to track the total calls at the end of the day and to make a daily progress report. I highly recommend it !
What did you not like?
One thing which can be a issue is the high pricing for small organisations. If the pricing can be a bit lower then it will do wonders.
Which problems are you solving with the product?
It is easy to connect with the international clients on cloudtalk, the voice quality is something I really like about it. Previously on other calling tools tracking the calls and the conversation was a bit difficult but here tracking the calls and making the reports is very easy.
“CloudTalk making work life efficient”
5.0
Z
Older than 12 months
Zeeshan
Validated Reviewer
Team Lead at
Dentakay Dental Clinic
- 51-1000 employees
- Industry: Mental Health Care
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
What did you like?
Cloud based flexibility, No physical infrastructure needed, Teams can work from anywhere. Real time dashboards and performance metrics helps to track individual and Team performance.
What did you not like?
Sometimes it logs out automatically in past but its resolved now. it hangs sometimes
Which problems are you solving with the product?
Im connecting with patients globally to solve their dental problems, Its easy to connect with client patients globally with clould talk software its very efficient the CRM gets sync really well with Clouldtalk.
“Amazing Experience..”
5.0
N
Older than 12 months
Nishanth
Validated Reviewer
Inside Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Auto Dialer
What did you like?
Cloud Talk is very easy and secure to use, Immediate issue resolving customer support, helpful in both business and individual requirements, bringing in new features to enhance the workflow.
What did you not like?
I havent faced any issues so far, do not have any negative comments or reviews to add on.
Which problems are you solving with the product?
reaching out to clients in a very secure manner. solving business problems with ease.
“Effortless Call Management with CloudTalk”
5.0
N
Older than 12 months
Nitharshan
Validated Reviewer
Sr Inside Sales Manager at
The Knowledge Academy
- 1001+ employees
- Industry: E-Learning
Use cases:
Auto Dialer Outbound Call TrackingVoIP
What did you like?
CloudTalk has made handling customer calls much easier for me. The call quality is great, and the CRM integrations save a lot of time. The interface is simple and easy to navigate, and features like call routing and analytics help improve efficiency. Overall, a reliable and user-friendly solution for managing calls.
What did you not like?
Occasional connectivity issues, especially with weaker internet. Limited customization in some features.
Which problems are you solving with the product?
CloudTalk has helped us streamline our customer communication by providing reliable VoIP calling, call routing, and CRM integrations. It has significantly improved our team's efficiency, allowing us to handle a higher volume of calls while maintaining quality service. The call recording and analytics features help us track performance and optimize our support process. Additionally, the ability to work remotely with a cloud-based system has been a game-changer for our team’s flexibility.
“A good calling tool offering clear audio, recording, CRM integration for smooth communication.”
5.0
A
Older than 12 months
Abhishek
Validated Reviewer
Head of International Sales at
LBM Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call Tracking
What did you like?
It is a powerful cloud based calling tool, I am using it for sales and support teams. It offers smart call routing, CRM integrations (HubSpot), call recording, IVR, and real-time analytics. The platform enhances efficiency with automation and insightful reporting, making it ideal for businesses seeking a scalable VoIP solution. While pricing may be high for smaller teams, its features justify the cost for those needing a robust call management system.
What did you not like?
Pricing may be high for small teams or small organizations and occasional connectivity issues
Which problems are you solving with the product?
CloudTalk solves inefficiencies in call routing, lack of insights, and disconnected systems by providing smart call distribution, real-time analytics, and seamless CRM integrations. It enhances customer experience with faster response times, improves team productivity through automation, and supports remote work with its cloud-based infrastructure. Businesses benefit from streamlined communication, better collaboration, and cost savings by eliminating the need for physical phone systems.
“Using from year and happy with it”
5.0
M
Older than 12 months
Michael
Validated Reviewer
advisor at
dentakya
- 1001+ employees
- Industry: Health, Wellness and Fitness
Use cases:
Outbound Call Tracking
What did you like?
Cloud Talk has proven to be an extremely easy and reliable platform to access. I have encountered no issues while using it, and the connection remains consistently strong.
What did you not like?
My experience with the platform has been consistently happy with the using not need a change
Which problems are you solving with the product?
i use in daily life and call 250of people and facing zero issues
“Easy to make and receive calls. Highly recommend!”
5.0
S
Older than 12 months
Svitlana
Validated Reviewer
Team Lead
- 51-1000 employees
- Industry: Computer Software
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking
What did you like?
Easy to make and receive calls. Easy to track performance of your Team and check any kind of statistic. You can check quality of calls too.
What did you not like?
unfortunately the are not working with Russian phone numbers. They have some missing countries at there list.
Which problems are you solving with the product?
Inbound and outbound calls, calls tracking, numbers of calls per agent
“easy and convenient I have been using past 2 years to connect It's best app for good connectivity ”
5.0
M
Older than 12 months
MONISHA
Validated Reviewer
The Knowledge Academy at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Contact Center Contact Center Quality AssuranceOutbound Call Tracking
+ 1 more
What did you like?
With CloudTalk, we’re solving communication inefficiencies by streamlining customer support and sales processes. It eliminates the need for complex setups by providing seamless CRM integrations and advanced call routing. The benefits include improved call quality, real-time analytics, and increased productivity through automation, all of which contribute to better customer experiences and more efficient team operations.
What did you not like?
Nothing! I love every part of the platform, the only problem i have is that I cant use it enough!!
Which problems are you solving with the product?
it makes handling customer and sales calls smoother, smarter, and more efficient.
“Cloudtalk- Next step to Innovation”
5.0
S
Older than 12 months
Subham
Validated Reviewer
Senior Insight Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: Education Management
Use cases:
Auto Dialer Contact Center Workforce
What did you like?
Cloudtalk is a piece of innovation in Technology to connect corporates globally. Morover helping in reducing the investment for MNCs for office space as it makes the connectivity really smooth on all medium.
What did you not like?
Nearly nothing to be very honest, as I didnt face any difficulties. Just that there should be proper internet connectivity for smooth operation.
Which problems are you solving with the product?
Getting to attend my meetings on time.Helps in keeping a proper track of work flow.
“A well-rounded tool for daily use”
4.5
S
Older than 12 months
Stanley
Validated Reviewer
Pre-sales at
Klippa
- 51-1000 employees
- Industry: Computer Software
Use cases:
VoIP
What did you like?
Easy to implement and set up. Also easy to add/remove seats quickly. In sales team the dynamic is high so it's important that we can use our seats flexibly.
What did you not like?
Could use some optimisations with integrations for tools such as Zoom and Modjo, but overall very happy with the performance.
Which problems are you solving with the product?
Pipedrive internal caller was discontinued.
“A Seamless Solution for Modern Business Communication”
3.5
M
Older than 12 months
Manju
Validated Reviewer
Senior Inside Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Outbound Call TrackingVoIP
What did you like?
Being a consultant, I have been using CloudTalk since last 3 years and it is quite handy to use. We can install in the system or phone, and use it. We use it to connect to our international clients for consultation. Audio is clear and able to connect easily.
What did you not like?
Sometime, the dial number doesn't show in the dial list. It may be due to a technical reason.
Which problems are you solving with the product?
Can reach out to my clients in any corner of the world. Seamless calls to any country is the benefit in my job profile.
“One of the best dialers I've used”
5.0
N
Older than 12 months
Neha
Validated Reviewer
Sales Specialist at
Dentakay Pvt Ltd
- 51-1000 employees
- Industry: Hospital & Health Care
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 2 more
What did you like?
The automated dialer makes life so easy, I can touch base with 300-400 contacts in a day and keep track on everyone by updating in the dialer itself
What did you not like?
Well nothing tbh, easy tool and easy to track and navigate. On a daily basis we use and its really good
Which problems are you solving with the product?
The integration with CRM was really smooth and helps us keep track of all calls and updates
“it is Reliability and Ease of Use and Enhanced Team Communication”
5.0
M
Older than 12 months
Monisha
Validated Reviewer
Sale manager at
Private company
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Contact Center WorkforceOutbound Call Tracking
What did you like?
Easily connects with CRM, and helpdesk, Helps businesses centralize customer interactions without switching between tools.
What did you not like?
does not offer a free plan and Call Quality Depends on Internet Stability Call Quality Depends on Internet Stability
Which problems are you solving with the product?
helps businesses overcome several communication and operational challenges
“Cloud tlak has been an amazing to me as I use this every single day!”
4.5
v
Older than 12 months
vinnie
Validated Reviewer
Corporate Sales at
YourParkingSpace
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Outbound Call Tracking
What did you like?
I love how easy it is to use CloudTalk! The interface is intuitive, the call quality is great, and the ability to handle calls from anywhere is truly convenient.
What did you not like?
The only thing I dislike about cloud talk is the activity setting as I wish you can make an alert for this go off.
Which problems are you solving with the product?
I'm using CloudTalk to solve our communication and customer support challenges. The platform has helped us streamline our call center operations, improve response time, and provide better service to our customers. As a result, we have seen an increase in customer satisfaction, more efficient call handling, and better overall communication within our team.
“The system used is great and very easy to use. Has some great features on the system aswell”
5.0
S
Older than 12 months
Shezad
Validated Reviewer
Sales Manager at
Quick Car FInance
- 1-50 employees
- Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)
What did you like?
The WhatsApp feature on the system is highly efficient, offering a user-friendly and streamlined experience. It also has some great other features.
What did you not like?
At times, it appears that the tags are not functioning as intended. Other than this nothing else
Which problems are you solving with the product?
I would say the Whatsapp facility being used from the cloudtalk system is a great benefit
“For a Smooth experience CT!!”
5.0
A
Older than 12 months
Albert
Validated Reviewer
Inside Sales Specialist at
Dentakay Pvt Ltd
- 51-1000 employees
- Industry: Medical Practice
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 3 more
What did you like?
1. Easy interface - Making 300-400 calls daily without any application freeze 2. Easy to track - Can track all of my calls in a simple step 3. Seamless integration with CRM- We have it integrated with CRM and data and tags are smoothly transferred
What did you not like?
Nothing much really. Since it's pretty easy to use I find it best to work all day on it.
Which problems are you solving with the product?
Could easily dispose calls in a second and don't have to worry about churned leads again
“Cloudtalk is quite easy to use ”
4.5
K
Older than 12 months
Kacper
Validated Reviewer
Assistant Manager at
Doorsan
- 1-50 employees
- Industry: Möbel
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
What did you not like?
There are some features such as pipedrive integration that I believe could be optimised better.
Which problems are you solving with the product?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.
“I found the experience very smooth & easy to use...will recommend this to everyone ”
5.0
S
Older than 12 months
Shikhar
Validated Reviewer
Business Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 1 more
What did you like?
ease of calling and smooth dialling . We have great connectivity & we are able to call smoothly without any interruption
What did you not like?
nothing as such that I can point out . I have been using it & like every part of it
Which problems are you solving with the product?
Good connectivity and ease of dialling ..
“CloudTalk has streamlined customer communication with its reliable VoIP solution, call management”
5.0
A
Older than 12 months
Abhijeet
Validated Reviewer
Account Manager at
Teqo Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 2 more
What did you like?
CloudTalk's intuitive interface, crystal-clear call quality make it a standout choice. The advanced call routing, automation features, and real-time analytics help streamline our communication and boost team efficiency. Plus, its scalability ensures it grows with our business needs.
What did you not like?
While CloudTalk offers great features, occasional call delays and connectivity issues can be frustrating.
Which problems are you solving with the product?
CloudTalk has improved our call quality, enhanced team collaboration, and automated workflows, reducing manual tasks. Real-time analytics provide valuable insights to optimize customer interactions. Overall, CloudTalk has increased productivity and improved customer satisfaction.
“Admin Administrator ”
4.5
D
Older than 12 months
Daria
Validated Reviewer
Admin at
Doorsan LTD
- 1-50 employees
- Industry: Architektur & Planung
Use cases:
Contact Center Quality AssuranceContact Center WorkforceOutbound Call Tracking
What did you like?
CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. I highly recommend it! The best telephone system I’ve used so far—it makes communication simple and smooth
What did you not like?
The only downside is that phone calls don’t always sync well with Pipedrive, which can be a bit frustrating. If this issue gets resolved, it will be perfect!
Which problems are you solving with the product?
It solves the number tracking issue and integrates all phone calls in one place.
“Like that it is connected to CRM and you do not have to imports contacts separately ”
5.0
L
Older than 12 months
Lina
Validated Reviewer
Account Executive at
Frontu
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP
What did you like?
Like that it is connected to CRM and you do not have to imports contacts separately and can use only for dialling - even if contact is not in CRM and use as just normal phone. If I would need more of functionality then I would comment but now I only use it as dialer.
What did you not like?
One downside that I know of is that it is not always a good connection with some specific countries.
Which problems are you solving with the product?
International calls with easy international number setup
“Amazing results for calling”
5.0
A
Older than 12 months
Agnez
Validated Reviewer
Medical sales consultant at
Dentakay
- 1-50 employees
- Industry: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking
What did you like?
After a year of using CloudK Talk, it has truly transformed the way I work and connect with others. It’s made my life easier in ways I never expected. The App works without any problem which means every time it works well. In case any issue is there, the back end team has been immediately resolved. As a tele sales agent this app helped me a lot. Huge thanks to the amazing team behind this app!
What did you not like?
There is nothing to dislike in this Application. Everytime this app make my job easier.
Which problems are you solving with the product?
We are able to connect to multiple people, without any network issue. Both side persons are able to listen properly. It connects very fast with the customers, which is a great advantage of this app.
“Amazing calling platform ”
5.0
T
Older than 12 months
Tanjia
Validated Reviewer
sales executive at
Yourparkingspace
- 51-1000 employees
- Industry: Telecommunikation
Use cases:
Call Center Infrastructure (CCI)
What did you like?
CloudTalk is a cloud-based call center software designed to help businesses manage inbound and outbound calls. It offers a range of features such as real-time analytics, call recording, IVR, and more to help businesses improve customer communication and streamline their call center operations. CloudTalk also integrates with popular CRMs and other business tools to provide a comprehensive solution for managing customer interactions. With its flexible and scalable platform, CloudTalk is suitable for businesses of all sizes looking to enhance their customer support and sales efforts.
What did you not like?
Nothing to dislike about Cloudtalk. This service rarely has issues, that relate to me.
Which problems are you solving with the product?
CloudTalk is a great option for businesses for several reasons.
“Best and easy to use ”
5.0
U
Older than 12 months
Ushmita
Validated Reviewer
Senior Account Manager at
Teqo Solutions
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Contact Center Outbound Call TrackingVoIP
What did you like?
I have been using cloudtalk from last 1 year to contact my prospects and clients and I must say this is one of the best cloud based calling software I have ever used. It is easy to install and use. Best features for me are auto recording and transcription, I can easily keep the records of calling, analysing my calls is also very easy on dashboard. I highly recommend it to everyone!
What did you not like?
According me all the features are good, there is nothing which I dislike about cloudtalk.
Which problems are you solving with the product?
I am using cloudtalk to contact my customers and to keep the records of my conversations which is very easy with auto recordings.
“CloudTalk is like a warm cup of coffee”
5.0
b
Older than 12 months
blessy
Validated Reviewer
sales and dental treatment at
Dentakay PVT
- 51-1000 employees
- Industry: Medical Practice
Use cases:
Auto Dialer Call Center Infrastructure (CCI)Contact Center
+ 4 more
What did you like?
CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend!
What did you not like?
occasional call lags and connectivity issues can be frustrating. but reliability could improve.
Which problems are you solving with the product?
CloudTalk improves call clarity, speeds up response times, and boosts team efficiency. It reduces missed calls, enhances customer satisfaction, and integrates seamlessly with CRM tools for smooth follow-ups.
“User friendly application ”
5.0
S
Older than 12 months
Sebastian
Validated Reviewer
Telesales at
Dentakay Dental Clinic
- 51-1000 employees
- Industry: Health, Wellness and Fitness
Use cases:
Auto Dialer Contact Center Contact Center Workforce
+ 2 more
What did you like?
It’s very user friendly. Easy to work with and also the dashboard offers good reports for the analysis part. As a person working in telesales for some time now. I highly recommend this application.
What did you not like?
Not much to say actually. It’s an application where you get all the required details with ease.
Which problems are you solving with the product?
Power dialer offers easy way to reach out to our leads or prospects and the campaign leads.
“Most versatile and reliable”
5.0
A
Older than 12 months
Abhishek
Validated Reviewer
Associate at
The knowledge academy
- 1001+ employees
- Industry: Education Management
Use cases:
Outbound Call Tracking
What did you like?
It's reliable, it's versatility, it's easy to use interference and we have a array of numbers to choose from while connecting with clients from different regions accross the globe.
What did you not like?
It's too much complex for beginners, and not the friendliest interface, PPL sometimes finds it complex
Which problems are you solving with the product?
It is my and our organizations primary dialer.
“Best application for connecting foreign people ”
5.0
A
Older than 12 months
Andy
Validated Reviewer
Medical sale representative at
Dentakay
- 1-50 employees
- Industry: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking
What did you like?
CloudTalk is an outstanding cloud-based phone system that offers seamless communication for businesses of all sizes. Its user-friendly interface and powerful features make it easy to manage calls, track performance, and improve customer interactions. The system offers high-quality voice calls, a wide range of integrations with popular CRM tools, and exceptional support.
The flexibility of CloudTalk’s global coverage, along with features like call forwarding, IVR, and analytics, makes it an invaluable tool for remote teams. The platform is scalable and customizable to fit specific business needs, which is ideal for growing companies. Overall, CloudTalk delivers an efficient, reliable, and cost-effective communication solution for any modern business. Highly recommend!
What did you not like?
Sometimes the application is having some glitch issue it won't reload properly but it will clear soon
Which problems are you solving with the product?
It's very easy to connect with people all over the world
“It's very helpfully application ”
5.0
L
Older than 12 months
Lily
Validated Reviewer
Sales representative at
Dentakay
- 1-50 employees
- Industry: Medical Practice
Use cases:
Auto Dialer Outbound Call Tracking
What did you like?
I love the seamless integration with our CRM, which saves us time on manual entries. The sound quality is crystal clear, and the call stability is impressive, even during peak times. Overall, CloudTalk has exceeded my expectations and significantly enhanced our customer service experience.
What did you not like?
Sometimes there's a glitch because of which network connection is very low but software team fixes the issue ASAP.
Which problems are you solving with the product?
We are able to connect multiple countries without any hassle
“ It's a powerful tool for businesses of all sizes.”
5.0
K
Older than 12 months
Kandeepan
Validated Reviewer
Inside Sales Manager at
The Knowledge Academy
- 51-1000 employees
- Industry: E-Learning
Use cases:
Call Center Infrastructure (CCI)
What did you like?
I appreciate how Cloud Talk streamlines communication with its easy-to-use interface and reliable call quality. The integrations with various CRM tools and the powerful analytics features are great for optimizing business operations.
What did you not like?
User interface can feel cluttered, making navigation a bit challenging at times. Additionally, its pricing structure might not be the most budget-friendly for small businesses.
Which problems are you solving with the product?
With CloudTalk, I'm solving communication challenges by centralizing all calls and messages in one easy-to-use platform. The integration with CRM systems and automated workflows boosts efficiency, while the call analytics help optimize customer service performance. The key benefits I've realized include improved team collaboration, better customer support, and data-driven insights to enhance business decisions.
“Amazing experience with this app very good interface with user friendly , cheers to cloud talk team ”
5.0
R
Older than 12 months
Ramy
Validated Reviewer
Tele sales at
Dentakay
- 1-50 employees
- Industry: Cosmetics
Use cases:
Outbound Call Tracking
What did you like?
App interface , user friendly , serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk
What did you not like?
None so far ,serves the purpose makes job a lot easier without any hussle so big thumps up to entire team of cloud talk
Which problems are you solving with the product?
Connecting the clients makes it simple ,user friendly makes job lot easier
“A Seamless Communication Tool for Growing Businesses”
5.0
R
Older than 12 months
Rohith
Validated Reviewer
The Knowledge Academy at
The Knowledge Academy
- 1001+ employees
- Industry: E-Learning
Use cases:
Call Center Infrastructure (CCI)
What did you like?
CloudTalk has been an excellent solution for our business, offering a reliable and easy-to-use VoIP system. Highly recommended for teams looking to improve communication and customer service.
What did you not like?
One minor drawback is the learning curve for new users. However, once you get the hang of it, the system is smooth and efficient.
Which problems are you solving with the product?
CloudTalk has streamlined our communication by centralizing all calls and integrating seamlessly with our CRM. It’s scalable, making it easy to adapt as our business grows. Highly recommended!
“GEAT TOOL ”
4.5
r
Older than 12 months
ruby
Validated Reviewer
SDR at
The Knowledge Academy
- 51-1000 employees
- Industry: Retail
Use cases:
Contact Center
What did you like?
The setup is quick and straightforward, and the interface is super intuitive, which is always a win for busy teams. It has everything you need, from advanced call routing and analytics to smooth integrations with tools like hubspot. One of the best things about CloudTalk is its flexibility. Whether you're a small team or a larger company, it scales effortlessly, and it’s perfect for remote teams, allowing agents to handle calls from anywhere.
What did you not like?
It can sometimes be a little slow when trying to review call history, which can be crucial when on the phone with a client
Which problems are you solving with the product?
calling internationally and reaching clients that usually don't pick up
“Easy to use application”
5.0
R
Older than 12 months
Rasmus
Validated Reviewer
Customer Specialist at
GoMore
- 51-1000 employees
- Industry: Automotive
Use cases:
VoIP
What did you like?
Easy to install, get started with and understand. I was up and running with CloudTalk in no time and now i use it every day for contacting customers. Im really impressed with the application - super easy to use!
What did you not like?
Rare crashes, but that will happen no matter which programs or applications you choose to work with.
Which problems are you solving with the product?
Customer contact has been made super easy for me. Im able to quickly get a hold of customers and track the history.
“User Friendly for business communication”
4.0
S
Older than 12 months
Sree
Validated Reviewer
Senior Inside sales manager at
the knowledge Academy
- 51-1000 employees
- Industry: Computer Software
Use cases:
Auto Dialer Contact Center Quality Assurance
What did you like?
24*7 support, quick response,integrates well with other CRM , Supports international business. it is great for business of all sizes
What did you not like?
Pricing Structure and occasional Glitches with Call Quality, there have been occasional complaints about response times or troubleshooting more complex issues
Which problems are you solving with the product?
Solution: CloudTalk automates call logging, follow-up reminders, and data recording. It also provides call recordings and transcriptions that can be easily accessed, saving time for agents and managers.Makes international calls easier
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