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Software & Tools Agenturen & Services

SAP Service Cloud

Startseite
Customer Self-Service
SAP Service Cloud
Direktvergleich Freshdesk

SAP Service Cloud vs. Freshdesk

SAP Service Cloud

0 Bewertungen

Was ist SAP Service Cloud?

SAP Service Cloud ist eine Kundenservice- und Support-Software, die es Unternehmen ermöglicht, ihre Kundendienstprozesse zu optimieren und zu automatisieren. Das Tool bietet eine Reihe von Funktionen wie Ticketing, Self-Service, Live-Chat und eine Kontaktverwaltung. Weiterhin beinhaltet die Software ein CRM-System. Mit SAP Service Cloud können Unternehmen ihren Kundenservice verbessern und gleichzeitig Kosten sparen. Ein Demotermin kann auf der Website vereinbart werden.

Alle Tools von SAP gibt es auf der Übersichts-Seite des Software-Herstellers.

Freshdesk

47 Bewertungen

Was ist Freshdesk?

Freshdesk ist eine Help-Desk-Software mit Omnichannel-Funktionen, Chatbots, Self-Service-Optionen und mehr. Sie wird aus Berlin vertrieben und hat laut Entwickleraussage bereits mehr als 40.000 Kund*innen auf der ganzen Welt überzeugt. Als Kern-Benefits nennt die Freshworks GmbH die Möglichkeiten der Verwaltung von Support-Vorgängen an einem zentralen Ort, Automatisierungen von Routine-Tasks, Kollaborations-Features und eine schnelle Bearbeitung von Anfragen über viele Kanäle hinweg. Freshdesk unterstützt E-Mail-, Telefon-, Live-Chat-, Social-Media- und Website-Kommunikation.

DIXA

LiveAgent

Bewertungen

Bewertungen (0)

Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

Bewertungen (47)

Bewertungen

20 Bewertungen

24 Bewertungen

2 Bewertungen

1 Bewertungen

0 Bewertungen

Einschätzungen des Bewertenden

SAP Service Cloud

Einschätzungen des Bewertenden

Noch nicht genügend Bewertungen vorhanden

0

Benutzerfreundlichkeit

Customer Self-Service

Kategorie-Durchschnitt: 8.8

0

Erfüllung der Anforderungen

Customer Self-Service

Kategorie-Durchschnitt: 9.1

0

Kundensupport

Customer Self-Service

Kategorie-Durchschnitt: 8.7

0

Einfache Einrichtung

Customer Self-Service

Kategorie-Durchschnitt: 8.3

Freshdesk

Einschätzungen des Bewertenden

8.6

Benutzerfreundlichkeit

Helpdesk

Kategorie-Durchschnitt: 8.6

8.8

Erfüllung der Anforderungen

Helpdesk

Kategorie-Durchschnitt: 9

8

Kundensupport

Helpdesk

Kategorie-Durchschnitt: 8.6

8.2

Einfache Einrichtung

Helpdesk

Kategorie-Durchschnitt: 8.2

Preise

SAP Service Cloud

Preise

Keine Informationen vorhanden

Freshdesk

Preise

Kostenlos

Kostenlos

Kostenloser Plan für immer

Growth

€15,00/ User / Monat

Für schnelles Wachstum

Pro

€49,00/ User / Monat

Für hohe Leistung

Enterprise

€79,00/ User / Monat

Der Support für Unternehmen

Omnichannel Growth

€29,00/ User / Monat

Für schnelles Wachstum

Omnichannel - Pro

€59,00/ User / Monat

Für hohe Leistung

Omnichannel - Enterprise

€99,00/ User / Monat

Der Support für Unternehmen

Screenshots & Videos

SAP Service Cloud

Screenshots & Videos

Keine Informationen vorhanden

Freshdesk

Screenshots & Videos

Keine Informationen vorhanden

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