SAP Service Cloud vs. Freshdesk

Freshdesk is a helpdesk software with omnichannel features, chatbots, self-service options, and more. It is distributed from Berlin and, according to the developer, has already convinced more than 40,000 customers worldwide. The core benefits mentioned by Freshworks GmbH include the capabilities of managing support operations in one central place, automating routine tasks, collaboration features, and fast processing of requests across multiple channels. Freshdesk supports email, phone, live chat, social media, and website communication.