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IT Service Management (ITSM)
TOPdesk
Direktvergleich Freshservice

TOPdesk vs. Freshservice

TOPdesk

7 Bewertungen

Was ist TOPdesk?

TOPdesk bietet eine Enterprise Servicemanagement-Software, mit der Teammitglieder aus verschiedenen Abteilungen eines Unternehmens auf einer zentralen Plattform gemeinsam arbeiten können. Unternehmen können zwischen drei TOPdesk Paketen wählen, wobei alle Incident- und Assetmanagement sowie das Self Service Portal beinhalten. Weitere Prozesse und Funktionen sind zum Beispiel Change- und Operationsmanagement, eine Wissensdatenbank, ein Kanban-Board, Reports uvm.

Freshservice

3 Bewertungen

Was ist Freshservice?

Freshservice verspricht Kunden:innen einen ROI von 308 Prozent. Das ITSM-Tool bzw. dessen gleichnamige Entwicklerfirma möchte diesen Wert unter anderem durch die Möglichkeit einer individuellen Anpassung des Systems auf alle Anforderungen vermitteln. In diesem Rahmen bietet Freshservice als Kern-Benefits Incident-Management, Wissensmanagement, ein Self-Service-Portal, SLA-Management, Workflow-Automation, Analytics und an. Das Starter-Paket beginnt bei 15 € pro Monat und Nutzer:in. Die Enterprise-Version für große Unternehmen gibt es ab 95 €. Mithilfe verschiedener Add-ons möchte Freshservice Kunden:innen ermöglichen, noch mehr aus dem System zu herauszuholen. Hier sind unter anderem Module für Projektmanagement und Asset-Management zuschaltbar.

ADITO xRM

Jira Service Management

Bewertungen

Bewertungen (7)

Bewertungen

5 Bewertungen

1 Bewertungen

1 Bewertungen

0 Bewertungen

0 Bewertungen

Bewertungen (3)

Bewertungen

2 Bewertungen

1 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

Einschätzungen des Bewertenden

TOPdesk

Einschätzungen des Bewertenden

8.2

Benutzerfreundlichkeit

IT Service Management (ITSM)

Kategorie-Durchschnitt: 8.6

8.6

Erfüllung der Anforderungen

IT Service Management (ITSM)

Kategorie-Durchschnitt: 9.1

8.3

Kundensupport

IT Service Management (ITSM)

Kategorie-Durchschnitt: 9

7.6

Einfache Einrichtung

IT Service Management (ITSM)

Kategorie-Durchschnitt: 8.2

Freshservice

Einschätzungen des Bewertenden

10

Benutzerfreundlichkeit

Incident Management

Kategorie-Durchschnitt: 7.9

8.6

Erfüllung der Anforderungen

Incident Management

Kategorie-Durchschnitt: 8.9

7.1

Kundensupport

Incident Management

Kategorie-Durchschnitt: 8.3

8.6

Einfache Einrichtung

Incident Management

Kategorie-Durchschnitt: 7.6

Preise

TOPdesk

Preise

Essential

Auf Anfrage

Bearbeitung von Anfragen und Assetverwaltung

Engaged

Auf Anfrage

Alle Funktionen zur Steuerung von Workflows

Excellent

Auf Anfrage

Volle Serviceleistung für das beste Serviceerlebnis

Freshservice

Preise

ENTERPRISE

€95,00/ User / Monat

Service-Management-Lösung für Unternehmen

PRO

€75,00/ User / Monat

ITSM + Projektmanagement für große Organisationen

GROWTH

€40,00/ User / Monat

Für wachsende Unternehmen über ihre LOBs hinweg

STARTER

€15,00/ Monat

Für die ersten Schritte

Screenshots & Videos

TOPdesk

Screenshots & Videos

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Freshservice

Screenshots & Videos

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Alle Produkte Alle Services Alle Software Kategorien Alle Service Kategorien Impressum Datenschutz Nutzungsbedingungen Für Anbieter Community Guidelines RSS-Feed