TOPdesk vs. Freshservice

What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting capabilities, contract management and SLM, as well as a web shop. With API interfaces, users can link additional tools to TOPdesk. The ITIL-based processes can be automated, and terminology, categorization and text fields can be customized.

What is Freshservice?

Freshservice promises customers a 308 percent ROI. The ITSM tool or its eponymous development company aims to convey this value, among other things, through the possibility of individually adapting the system to all requirements. In this context, Freshservice offers core benefits such as incident management, knowledge management, a self-service portal, SLA management, workflow automation, and analytics. The starting package starts at 15 € per month and user. The enterprise version for large companies is available from 95 €. With the help of various add-ons, Freshservice aims to enable customers to get even more out of the system. This includes optional modules for project management and asset management.