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Freshservice

4.3 (3 reviews)

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What is Freshservice?

Freshservice promises customers a 308 percent ROI. The ITSM tool or its eponymous development company aims to convey this value, among other things, through the possibility of individually adapting the system to all requirements. In this context, Freshservice offers core benefits such as incident management, knowledge management, a self-service portal, SLA management, workflow automation, and analytics. The starting package starts at 15 € per month and user. The enterprise version for large companies is available from 95 €. With the help of various add-ons, Freshservice aims to enable customers to get even more out of the system. This includes optional modules for project management and asset management.

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This is how users rate the product

Ease of use

Incident Management

Average: 7.9

8.6

Meets requirements

Incident Management

Average: 9

7.1

Customer Support

Incident Management

Average: 8.3

8.6

Ease of setup

Incident Management

Average: 7.7

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Freshservice Features

Incident management

Automate ticket routing

Ticket prioritization

Ticket notifications

Knowledge base

Knowledge base/ticket integration

Reporting

Dashboards

Time tracking

Surveys

Access & usability

Mobile

Self service

Active directory

Multi-channel access

Administration

Reports & analytics

Service desk

Help desk

Incident reports

Freshservice Pricing

Pricing details

Last edited: November 2021

ENTERPRISE

€95.00/ User / month

Service-Management-Lösung für Unternehmen

Alles in PRO und...

Freddy Virtual Agent auf MS Teams mit 2000 Vorschlägen/Monat/Konto

Freddy Agent Assist

Sandbox

Audit Logs

HIPAA Compliance

Dedicated Customer Success Manager

20.000 Orchestration Transaktionen/Monat/Konto

PRO

€75.00/ User / month

ITSM + Projektmanagement für große Organisationen

Alles in GROWTH und...

Problem Management

Change Management

Release Management

Project Management

Software License Management

Contract Management

Alert Management

Analytics Pro

Access Controls Pro

Team Dashboards

IP Range Restrictions

5000 Orchestration transactions/mo/account

GROWTH

€40.00/ User / month

Für wachsende Unternehmen über ihre LOBs hinweg

Alles in STARTER und...

Servicekatalog

Asset Management - 100 kostenlose Assets

Bestellungsmanagement

Mitarbeiter-Onboarding

Portalanpassung

MSP-Modus

Mehrere SLAs

Geschäftsregeln

Genehmigungs-Workflows

Geschäftszeiten

2000 Orchestrierungs-Transaktionen/Monat/Account

STARTER

€15.00/ Month

Für die ersten Schritte

Incident Management

Knowledge Base

Self Service Portal

SLA Management

Workflow Automator

Orchestration

Access Controls Starter

Analytics Starter

Multiple Portal Languages

Custom SSL

Marketplace Apps

Mobile Apps

1000 Orchestration Transaktionen/Monat/Konto

Freshservice Reviews (3)

What users say about Freshservice

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Freshservice Content

IT Service Management (ITSM)Carolin Puls 6/10/2024The 8 best ITSM tools

IT Service Management (ITSM)Sarah Magdalena Huber 4/5/2023Applications & Benefits of IT Service Management (ITSM) incl. Tool Tips