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ServiceNow IT Service Management
3.9 (19 reviews)
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Item 1 of 8
This is how users rate the product
7.7
Ease of use
IT Service Management (ITSM)
Average: 8.6
8.8
Meets requirements
IT Service Management (ITSM)
Average: 9.1
8
Customer Support
IT Service Management (ITSM)
Average: 8.9
6.6
Ease of setup
IT Service Management (ITSM)
Average: 8.2
Screenshots & Videos
ServiceNow IT Service Management Features
Item 1 of 5
Incident management
Automate ticket routing
Ticket prioritization
Ticket notifications
Knowledge base
Knowledge base/ticket integration
Reporting
Dashboards
Time tracking
Access & usability
Mobile
Self service
Active directory
Administration
Reports & analytics
Change management
Service desk
Help desk
Incident reports
Process workflow
ServiceNow IT Service Management Reviews (19)
AI-generated summary
What users say about ServiceNow IT Service Management
Based on 19 reviews
ServiceNow is a comprehensive platform for IT service management, offering features like incident tracking, ticketing, and workflow automation. Many appreciate its customizability and ability to structure IT services, though the complexity can be overwhelming for new users. Some find the interface unintuitive and report slow loading times. ServiceNow helps streamline IT support, manage incidents, and centralize information, but requires training to fully utilize its capabilities.
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