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ConSol CM

4.5 (42)

Verified profile

About ConSol CM

ConSol CM is a powerful, web-based service management software that helps organizations run their service processes more efficiently, transparently, and flexibly. It combines ticketing, IT Service Management (ITSM), and complaint management in one centralized platform.

Whether used in customer service, IT support, or quality management, ConSol CM enables teams to digitize workflows, automate routine tasks, and maintain full visibility across all service operations.

The solution is available as a cloud service or on-premise deployment and integrates seamlessly into complex IT environments. Thanks to its workflow-based low-code platform, companies can use preconfigured solutions or easily tailor processes to their specific needs.

ConSol CM Solutions

Ticketing System

The ticketing system captures requests from multiple channels — including email, phone, and chat — and converts them into structured tickets.

Automated workflows, clear task assignments, and transparent status tracking ensure fast response times and consistent service quality. The solution is ideal for customer service teams, IT departments, and internal service organizations.

IT Service Management (ITSM)

The helpdesk solution provides a comprehensive ITSM platform aligned with established ITIL standards.

It supports incident, problem, and change management, as well as asset management — enabling structured and traceable IT service operations. Integrated SLA monitoring and reporting help organizations maintain control and compliance.

Complaint Management

With the complaint management solution, teams can manage customer complaints, returns, warranty claims, and repairs in one central system.

Instead of scattered spreadsheets or isolated documents, all complaint-related processes and communications are handled in a structured and transparent way. Integrated analytics help identify root causes and support continuous improvement. A professional 8D report can be generated automatically and linked directly to the case.

The result is faster processing, fewer errors, improved collaboration, and higher customer satisfaction.

What Makes ConSol CM Different

ConSol CM combines the reliability of standardized software with the flexibility of individual process customization.

Organizations benefit from:

Automated, workflow-based processes
Integrated communication channels (email, phone, chat)
Reliable SLA management
Powerful reporting and analytics
Self-service capabilities
AI-supported automation

With a strong focus on usability, data security, and operational efficiency, ConSol CM empowers service teams to deliver measurable service excellence while continuously improving the customer experience.

This is how users rate the product

Ease of use

Helpdesk

Average: 8.6

9.3

Meets requirements

Helpdesk

Average: 9

9.7

Customer Support

Helpdesk

Average: 8.6

8.2

Ease of setup

Helpdesk

Average: 8.2

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

ConSol CM Pricing

Pricing details

Last edited: March 2026

Cloud - Named User Model
€59.00/ User / month
Named User model: Each named user gets their own license, regardless of usage. Permanent access without sharing. Monthly per activated editor, from 6 users + €149 base fee/month.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Dedicated own productive system
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
Cloud - Concurrent User Model
€89.00/ Concurrent user / month
Concurrent User model: Pay only for users active at the same time. Unlimited users can be created. Monthly per active login, from 4 users + €149 base/month. Includes Cloud Starter + extras.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Dedicated own productive system
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
On premis purchase-Named User Model
€690.00/ User
License per assigned user with permanent access to the system. Ideal for fixed teams. Entry starts at €9,900 one-time for the server license.
Integrated dashboards
Workflow-based automation
Multiple data exchange formats (e.g. web services, Excel)
Full email integration
Custom roles and permissions
Knowledge base
Free test system with maintenance contract
Data exchange via internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)
Creation of sub-tickets
Time tracking
Data import (ticket, contact and product data)
Dedicated productive environment
Extendable custom processes
Automatic search for similar tickets
Product database with customizable fields
Incremental full-text search
On-Premise Purchase - Concurrent User Model
€1,190.00/ User
Licensing based on the number of users working simultaneously. Unlimited accounts possible. Entry starts at €9,900 one-time for the server license.
Integrated dashboards
Workflow-based automation
Multiple data exchange formats (e.g. web services, Excel)
Full email integration
Custom roles and permissions
Knowledge base
Free test system with maintenance contract
Data exchange via internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)
Creation of sub-tickets
Time tracking
Data import (ticket, contact and product data)
Dedicated productive environment
Extendable custom processes
Automatic search for similar tickets
Product database with customizable fields
Incremental full-text search
On Premise for rent - Named User Model
€19.00/ User / month
Named User model: Each named user gets a dedicated license, regardless of usage. Permanent access without sharing. Monthly per user license + €275/month CM server license.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
On Premise for rent - Concurrent User Model
€33.00/ Concurrent user / month
Concurrent User model: Only users working at the same time are counted, not total created users. Unlimited users possible. Monthly per concurrent license + €275/month CM server license.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal

Cloud - Named User Model

€59.00/ User / month

Named User model: Each named user gets their own license, regardless of usage. Permanent access without sharing. Monthly per activated editor, from 6 users + €149 base fee/month.

Integrated Dashboards

Workflow-based automation functions

Various data exchange formats available (e.g. Web services, Excel)

Full email integration

Individual role and rights concept

Knowledge base

GDPR-compliant – Encrypted data storage only in German data centers

Optional: additional test environment in the cloud

Data exchange via Internet (ETL)

Data exchange via CSL and Excel

Web Interfaces (e.g. REST)

Preparation of subtasks (subtickets)

Time bookings

Data import (ticket, contact and product data)

Dedicated own productive system

Installation and expansion of individual processes optional

Autom. Search for similar tickets

Product database / Plant and extension of individual data fields

Incremental full-text search

Document/Attachment Storage

Template generator for text modules

Workflow-based routing functions

SLA and appointment management

Internal messaging & collaboration

Audit-secure logging of all changes

Multilingualism (Standard German / English)

Personal German-Speaking support via telephone, e-mail and customer portal

Cloud - Concurrent User Model

€89.00/ Concurrent user / month

Concurrent User model: Pay only for users active at the same time. Unlimited users can be created. Monthly per active login, from 4 users + €149 base/month. Includes Cloud Starter + extras.

Integrated Dashboards

Workflow-based automation functions

Various data exchange formats available (e.g. Web services, Excel)

Full email integration

Individual role and rights concept

Knowledge base

GDPR-compliant – Encrypted data storage only in German data centers

Optional: additional test environment in the cloud

Data exchange via Internet (ETL)

Data exchange via CSL and Excel

Web Interfaces (e.g. REST)

Preparation of subtasks (subtickets)

Time bookings

Data import (ticket, contact and product data)

Dedicated own productive system

Installation and expansion of individual processes optional

Autom. Search for similar tickets

Product database / Plant and extension of individual data fields

Incremental full-text search

Document/Attachment Storage

Template generator for text modules

Workflow-based routing functions

SLA and appointment management

Internal messaging & collaboration

Audit-secure logging of all changes

Multilingualism (Standard German / English)

Personal German-Speaking support via telephone, e-mail and customer portal

On premis purchase-Named User Model

€690.00/ User

License per assigned user with permanent access to the system. Ideal for fixed teams. Entry starts at €9,900 one-time for the server license.

Integrated dashboards

Workflow-based automation

Multiple data exchange formats (e.g. web services, Excel)

Full email integration

Custom roles and permissions

Knowledge base

Free test system with maintenance contract

Data exchange via internet (ETL)

Data exchange via CSV and Excel

Web interfaces (e.g. REST)

Creation of sub-tickets

Time tracking

Data import (ticket, contact and product data)

Dedicated productive environment

Extendable custom processes

Automatic search for similar tickets

Product database with customizable fields

Incremental full-text search

On-Premise Purchase - Concurrent User Model

€1,190.00/ User

Licensing based on the number of users working simultaneously. Unlimited accounts possible. Entry starts at €9,900 one-time for the server license.

Integrated dashboards

Workflow-based automation

Multiple data exchange formats (e.g. web services, Excel)

Full email integration

Custom roles and permissions

Knowledge base

Free test system with maintenance contract

Data exchange via internet (ETL)

Data exchange via CSV and Excel

Web interfaces (e.g. REST)

Creation of sub-tickets

Time tracking

Data import (ticket, contact and product data)

Dedicated productive environment

Extendable custom processes

Automatic search for similar tickets

Product database with customizable fields

Incremental full-text search

On Premise for rent - Named User Model

€19.00/ User / month

Named User model: Each named user gets a dedicated license, regardless of usage. Permanent access without sharing. Monthly per user license + €275/month CM server license.

Integrated Dashboards

Workflow-based automation functions

Various data exchange formats available (e.g. Web services, Excel)

Full email integration

Individual role and rights concept

Knowledge base

In addition: free test system when a maintenance contract is concluded

Data exchange via Internet (ETL)

Data exchange via CSL and Excel

Web Interfaces (e.g. REST)

Preparation of subtasks (subtickets)

Time bookings

Data import (ticket, contact and product data)

Installation and expansion of individual processes optional

Autom. Search for similar tickets

Product database / Plant and extension of individual data fields

Incremental full-text search

Document/Attachment Storage

Template generator for text modules

Workflow-based routing functions

SLA and appointment management

Internal messaging & collaboration

Audit-secure logging of all changes

Multilingualism (Standard German / English)

Personal German-Speaking support via telephone, e-mail and customer portal

On Premise for rent - Concurrent User Model

€33.00/ Concurrent user / month

Concurrent User model: Only users working at the same time are counted, not total created users. Unlimited users possible. Monthly per concurrent license + €275/month CM server license.

Integrated Dashboards

Workflow-based automation functions

Various data exchange formats available (e.g. Web services, Excel)

Full email integration

Individual role and rights concept

Knowledge base

In addition: free test system when a maintenance contract is concluded

Data exchange via Internet (ETL)

Data exchange via CSL and Excel

Web Interfaces (e.g. REST

Preparation of subtasks (subtickets)

Time bookings

Data import (ticket, contact and product data)

Installation and expansion of individual processes optional

Autom. Search for similar tickets

Product database / Plant and extension of individual data fields

Incremental full-text search

Document/Attachment Storage

Template generator for text modules

Workflow-based routing functions

SLA and appointment management

Internal messaging & collaboration

Audit-secure logging of all changes

Multilingualism (Standard German / English)

Personal German-Speaking support via telephone, e-mail and customer portal

Free trial version (2 weeks)

Demo version

Click here to find out more about our prices on our website

ConSol CM Downloads

CM Flyer Helpdesk for local authorities511.7 KB Download
CM Flyer Helpdesk for local authorities
CM/AI Assist 495.5 KB Download
CM/AI Assist
AI Features in ConSol CM588.0 KB Download
AI Features in ConSol CM
CM/Archive411.3 KB Download
CM/Archive
Business Intelligence565.1 KB Download
Business Intelligence
CM/EBIA723.3 KB Download
CM/EBIA
CM/Forms550.5 KB Download
CM/Forms
Machine Learning504.6 KB Download
Machine Learning
CM/Outlook Addin411.0 KB Download
CM/Outlook Addin
CM/Resource Pool482.8 KB Download
CM/Resource Pool

ConSol CM Reviews (42)

AI-generated summary

What users say about ConSol CM

Based on 42 reviews

ConSol CM is valued for its flexibility and adaptability to specific business needs, making it suitable for various departments. Many appreciate the intuitive interface, customization options, and responsive support. However, some find the search functionality challenging and desire more modern UI elements. Others mention the initial setup can require a learning curve, and integrations with other systems could be improved. Despite these drawbacks, ConSol CM streamlines workflows, enhances team collaboration, and centralizes customer communication.

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