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ConSol CM Costs
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ConSol CM is a workflow-based service management platform. With preconfigured solutions such as ticketing, ITSM, and complaint management, it enables efficient and scalable service
ConSol CM Pricing
Last edited: March 2026
Cloud - Named User Model
€59.00/ User / month
Named User model: Each named user gets their own license, regardless of usage. Permanent access without sharing. Monthly per activated editor, from 6 users + €149 base fee/month.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Dedicated own productive system
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
Cloud - Concurrent User Model
€89.00/ Concurrent user / month
Concurrent User model: Pay only for users active at the same time. Unlimited users can be created. Monthly per active login, from 4 users + €149 base/month. Includes Cloud Starter + extras.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Dedicated own productive system
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
On premis purchase-Named User Model
€690.00/ User
License per assigned user with permanent access to the system. Ideal for fixed teams. Entry starts at €9,900 one-time for the server license.
Integrated dashboards
Workflow-based automation
Multiple data exchange formats (e.g. web services, Excel)
Full email integration
Custom roles and permissions
Knowledge base
Free test system with maintenance contract
Data exchange via internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)
Creation of sub-tickets
Time tracking
Data import (ticket, contact and product data)
Dedicated productive environment
Extendable custom processes
Automatic search for similar tickets
Product database with customizable fields
Incremental full-text search
On-Premise Purchase - Concurrent User Model
€1,190.00/ User
Licensing based on the number of users working simultaneously. Unlimited accounts possible. Entry starts at €9,900 one-time for the server license.
Integrated dashboards
Workflow-based automation
Multiple data exchange formats (e.g. web services, Excel)
Full email integration
Custom roles and permissions
Knowledge base
Free test system with maintenance contract
Data exchange via internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)
Creation of sub-tickets
Time tracking
Data import (ticket, contact and product data)
Dedicated productive environment
Extendable custom processes
Automatic search for similar tickets
Product database with customizable fields
Incremental full-text search
On Premise for rent - Named User Model
€19.00/ User / month
Named User model: Each named user gets a dedicated license, regardless of usage. Permanent access without sharing. Monthly per user license + €275/month CM server license.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
On Premise for rent - Concurrent User Model
€33.00/ Concurrent user / month
Concurrent User model: Only users working at the same time are counted, not total created users. Unlimited users possible. Monthly per concurrent license + €275/month CM server license.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
Item 1 of 6
Cloud - Named User Model
€59.00/ User / month
Named User model: Each named user gets their own license, regardless of usage. Permanent access without sharing. Monthly per activated editor, from 6 users + €149 base fee/month.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Dedicated own productive system
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
Cloud - Concurrent User Model
€89.00/ Concurrent user / month
Concurrent User model: Pay only for users active at the same time. Unlimited users can be created. Monthly per active login, from 4 users + €149 base/month. Includes Cloud Starter + extras.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Dedicated own productive system
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
On premis purchase-Named User Model
€690.00/ User
License per assigned user with permanent access to the system. Ideal for fixed teams. Entry starts at €9,900 one-time for the server license.
Integrated dashboards
Workflow-based automation
Multiple data exchange formats (e.g. web services, Excel)
Full email integration
Custom roles and permissions
Knowledge base
Free test system with maintenance contract
Data exchange via internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)
Creation of sub-tickets
Time tracking
Data import (ticket, contact and product data)
Dedicated productive environment
Extendable custom processes
Automatic search for similar tickets
Product database with customizable fields
Incremental full-text search
On-Premise Purchase - Concurrent User Model
€1,190.00/ User
Licensing based on the number of users working simultaneously. Unlimited accounts possible. Entry starts at €9,900 one-time for the server license.
Integrated dashboards
Workflow-based automation
Multiple data exchange formats (e.g. web services, Excel)
Full email integration
Custom roles and permissions
Knowledge base
Free test system with maintenance contract
Data exchange via internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)
Creation of sub-tickets
Time tracking
Data import (ticket, contact and product data)
Dedicated productive environment
Extendable custom processes
Automatic search for similar tickets
Product database with customizable fields
Incremental full-text search
On Premise for rent - Named User Model
€19.00/ User / month
Named User model: Each named user gets a dedicated license, regardless of usage. Permanent access without sharing. Monthly per user license + €275/month CM server license.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST)
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
On Premise for rent - Concurrent User Model
€33.00/ Concurrent user / month
Concurrent User model: Only users working at the same time are counted, not total created users. Unlimited users possible. Monthly per concurrent license + €275/month CM server license.
Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSL and Excel
Web Interfaces (e.g. REST
Preparation of subtasks (subtickets)
Time bookings
Data import (ticket, contact and product data)
Installation and expansion of individual processes optional
Autom. Search for similar tickets
Product database / Plant and extension of individual data fields
Incremental full-text search
Document/Attachment Storage
Template generator for text modules
Workflow-based routing functions
SLA and appointment management
Internal messaging & collaboration
Audit-secure logging of all changes
Multilingualism (Standard German / English)
Personal German-Speaking support via telephone, e-mail and customer portal
Free trial version (2 weeks)
Demo version
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