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Jira Service Management
4.2 (36 reviews)
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Item 1 of 8
This is how users rate the product
8
Ease of use
Service Desk
Average: 8.1
9.1
Meets requirements
Service Desk
Average: 9
8.8
Customer Support
Service Desk
Average: 8.3
7.7
Ease of setup
Service Desk
Average: 7.3
Screenshots & Videos
Jira Service Management Features
Item 1 of 4
Incident management
Automate ticket routing
Ticket prioritization
Ticket notifications
Knowledge base
Knowledge base/ticket integration
Reporting
Dashboards
Time tracking
Surveys
Access & usability
Mobile
Self service
Active directory
Multi-channel access
Service desk
Help desk
Incident reports
Process workflow
Jira Service Management Pricing
Last edited: July 2024
Jira Service Management Reviews (36)
AI-generated summary
What users say about Jira Service Management
Based on 36 reviews
Jira Service Management is valued for its project management and team collaboration features, particularly for structuring tasks and centralizing communication. Many appreciate its customizability and the ability to integrate with other Atlassian products. However, some find the initial setup and configuration complex, and the extensive feature set can be overwhelming. Users also mention occasional issues with the search function and the cost of add-ons.
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