Listed in the following categories:

IT Service Management (ITSM)

Business Process Management

Jira Service Management

4.2 (36 reviews)

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What is Jira Service Management?

According to its own statement, Jira Service Management aims to enable high-speed cooperation between dev, IT ops, and business teams. For this, the system can be individually adapted to the respective requirements. Teams should be able to set up a service desk and continuously adapt it in a scalable manner. In addition, the tool offers a service task management, in which they can also import data from other developer tools. The core benefits named by the Australian developer - Atlassian Pty Ltd - include request management, incident management, change management, asset management, configuration management, knowledge management, and problem management. Jira Service Management can always be used free of charge for up to three agents. For larger teams, there are different pay bundles starting at $20 per month.

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This is how users rate the product

8

Ease of use

Service Desk

Average: 8.1

9.1

Meets requirements

Service Desk

Average: 9

8.8

Customer Support

Service Desk

Average: 8.3

7.7

Ease of setup

Service Desk

Average: 7.3

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Screenshots & Videos

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Jira Service Management Features

Incident management

Automate ticket routing

Ticket prioritization

Ticket notifications

Knowledge base

Knowledge base/ticket integration

Reporting

Dashboards

Time tracking

Surveys

Access & usability

Mobile

Self service

Active directory

Multi-channel access

Service desk

Help desk

Incident reports

Process workflow

Jira Service Management Pricing

Pricing details

Last edited: July 2024

Free

Free

Immer kostenlos für bis zu 3 Agenten

Bis zu 3 Agenten

Unbegrenzte Anzahl an Kunden

2 GB Dateispeicher

100 E-Mail-Benachrichtigungen pro Tag

Standard

$21.00/ User / month

Alle Funktionen von Free, plus:

Bis zu 10.000 Agenten

250 GB Dateispeicher

Support während der Geschäftszeiten

Unbegrenzte E-Mail-Benachrichtigungen

Premium

$47.00/ User / month

Alle Funktionen von Standard, plus:

Erweitertes Vorfallmanagement

Unbegrenzter Dateispeicher

Asset- und Konfigurationsmanagement

Rund um die Uhr Support für kritische Probleme

Enterprise

Upon request

Alle Funktionen von Premium, plus:

Erweiterte Daten und Analysen

Zentralisierte Sicherheit und Verwaltung

Rund um die Uhr persönlicher Support durch erfahrene Techniker bei allen Problemen

Data Center

From $17.20/

Für bis zu 50 Agenten, steigender Preis bei steigender Anzahl an Agenten. Für Teams, die eine selbstverwaltete Lösung benötigen.

Vollständige Kontrolle deiner Umgebung

Active-Active-Clustering für eine hohe Verfügbarkeit

Lizenz mit einem Jahr Laufzeit, einschließlich Wartung

Für das AWS- oder Azure-Deployment optimiert

Unterstützung für SAML 2.0 und OpenID Connect

Disaster Recovery mit Unterstützung von Atlassian

Projekt- und Vorgangsarchivierung für verbesserte Leistung

Free trial version (30 days)

Here you can find the prices on the provider's website

Jira Service Management Reviews (36)

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Jira Service Management Content

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