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SysAid

4.8 (3 reviews)

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What is SysAid?

SysAid approaches ITSM software with an automation perspective. The developing company - SysAid Technologies Ltd. - offers an application that automates IT service management. For this purpose, features such as ticket automation, task automation, self-service automation, and workflow automation are included. Other vital business tools, such as Sage or Slack, can be integrated according to the developers. SysAid should adapt to existing workflows, not the other way around. It promises an unlimited number of custom fields and an equally unlimited number of templates and forms, which customers can use to tailor the system to their needs. SysAid is individually priced. Booking a demo is possible.

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This is how users rate the product

Ease of use

Service Desk

Average: 8.1

Meets requirements

Service Desk

Average: 9

Customer Support

Service Desk

Average: 8.3

8.6

Ease of setup

Service Desk

Average: 7.3

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

SysAid Features

Incident management

Automate ticket routing

Ticket prioritization

Ticket notifications

Knowledge base

Knowledge base/ticket integration

Reporting

Dashboards

Time tracking

Surveys

Access & usability

Mobile

Self service

Active directory

Multi-channel access

Administration

Reports & analytics

Service desk

Help desk

Incident reports

SysAid Pricing

Pricing details

Last edited: July 2024

BASIC

Upon request

Für einfache und effiziente IT-Unterstützung

Ticketing

Asset Management

Self-Service Portal

Password Reset

Knowledge Base

Remote Control

Advanced Reporting

Service Desk Automation

Tasks & Projects

Barcode CI Scanner

Monitoring (optional)

BI Analytics (optional)

Patch Management (optional)

Implementation Packages (optional)

Professional Services (optional)

Full

Upon request

Für ITIL-ausgereifte Organisationen

Ticketing

Asset Management

Self-Service-Portal

Passwort-Rücksetzung

Wissensdatenbank

Fernsteuerung

Erweiterte Berichte

Service-Desk-Automatisierung

Aufgaben & Projekte

Barcode-CI-Scanner

ITIL (Change/Problem/Request)

CMDB

Service-Orchestrierung

SLA/SLM

Unbegrenzte konfigurierbare Felder

Integrationen von Drittanbietern

Mehrere E-Mail-Postfächer

APIs

Überwachung (optional)

BI-Analytik (optional)

Patch-Management (optional)

Implementierungspakete (optional)

Professional Services (optional)

SysAid Reviews (3)

What users say about SysAid

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