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TOPdesk

4.4 (7)

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What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting capabilities, contract management and SLM, as well as a web shop. With API interfaces, users can link additional tools to TOPdesk. The ITIL-based processes can be automated, and terminology, categorization and text fields can be customized.

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This is how users rate the product

8.2

Ease of use

IT Service Management (ITSM)

Average: 8.6

8.6

Meets requirements

IT Service Management (ITSM)

Average: 9.1

8.3

Customer Support

IT Service Management (ITSM)

Average: 9

7.6

Ease of setup

IT Service Management (ITSM)

Average: 8.2

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

TOPdesk Features

Incident management

Automate ticket routing

Ticket prioritization

Ticket notifications

Knowledge base

Knowledge base/ticket integration

Reporting

Dashboards

Time tracking

Surveys

Access & usability

Mobile

Self service

Active directory

Multi-channel access

TOPdesk Pricing

Pricing details

Last edited: August 2024

Essential

Upon request

Bearbeitung von Anfragen und Assetverwaltung

Incidentmanagement

Assetmanagement

Self Service Portal

Managementübersicht & Reporting

Wissensdatenbank

Gebäudemanagement

Kanban-Board

Ressourcenplaner

Ereignisse & Aktionen

API & Integrationen

Engaged

Upon request

Alle Funktionen zur Steuerung von Workflows

Incidentmanagement

Assetmanagement

Self Service Portal

Managementübersicht & Reporting

Wissensdatenbank

Gebäudemanagement

Kanban-Board

Ressourcenplaner

Ereignisse & Aktionen

API & Integrationen

Changemanagement

Verträge & Servicelevels

Operationsmanagement

Problemmanagement

Umfragen

Excellent

Upon request

Volle Serviceleistung für das beste Serviceerlebnis

Incidentmanagement

Assetmanagement

Self Service Portal

Managementübersicht & Reporting

Wissensdatenbank

Gebäudemanagement

Kanban-Board

Ressourcenplaner

Ereignisse & Aktionen

API & Integrationen

Changemanagement

Verträge & Servicelevels

Operationsmanagement

Problemmanagement

Umfragen

Projektmanagement

Webshop

24/5-Support

Jährlicher Health Check

TOPdesk Reviews (7)

What users say about TOPdesk

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