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Customer Self-Service
Shelf
Direktvergleich Freshdesk

Shelf vs. Freshdesk

Shelf

0 Bewertungen

Was ist Shelf?

Shelf ist eine Software für modernes Wissensmanagement und unterstützt nach eigenen Angaben Unternehmen mit bedarfsgerechten Antworten auf die Fragen, die den Erfolg von Kund:innen und Mitarbeiter:innen behindern. Shelf MerlinAI hört auf Fragen und schlägt sofort die besten Antworten in Suche, Chat, IVR und Formularen vor. Die Ergebnisse liefern hilfreiche Snippets, sodass User auf Nachfrage tiefer einsteigen können. Alle Nutzungspläne von Shelf beinhalten den vollen Zugang zur Plattform und werden pro Benutzer:in berechnet. Weitere Preisinformationen sind über die Anbieter-Website erhältlich.

Freshdesk

47 Bewertungen

Was ist Freshdesk?

Freshdesk ist eine Help-Desk-Software mit Omnichannel-Funktionen, Chatbots, Self-Service-Optionen und mehr. Sie wird aus Berlin vertrieben und hat laut Entwickleraussage bereits mehr als 40.000 Kund*innen auf der ganzen Welt überzeugt. Als Kern-Benefits nennt die Freshworks GmbH die Möglichkeiten der Verwaltung von Support-Vorgängen an einem zentralen Ort, Automatisierungen von Routine-Tasks, Kollaborations-Features und eine schnelle Bearbeitung von Anfragen über viele Kanäle hinweg. Freshdesk unterstützt E-Mail-, Telefon-, Live-Chat-, Social-Media- und Website-Kommunikation.

DIXA

LiveAgent

Bewertungen

Bewertungen (0)

Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

Bewertungen (47)

Bewertungen

20 Bewertungen

24 Bewertungen

2 Bewertungen

1 Bewertungen

0 Bewertungen

Einschätzungen des Bewertenden

Shelf

Einschätzungen des Bewertenden

Noch nicht genügend Bewertungen vorhanden

0

Benutzerfreundlichkeit

Customer Self-Service

Kategorie-Durchschnitt: 8.8

0

Erfüllung der Anforderungen

Customer Self-Service

Kategorie-Durchschnitt: 9.1

0

Kundensupport

Customer Self-Service

Kategorie-Durchschnitt: 8.7

0

Einfache Einrichtung

Customer Self-Service

Kategorie-Durchschnitt: 8.3

Freshdesk

Einschätzungen des Bewertenden

8.6

Benutzerfreundlichkeit

Helpdesk

Kategorie-Durchschnitt: 8.6

8.8

Erfüllung der Anforderungen

Helpdesk

Kategorie-Durchschnitt: 9

8

Kundensupport

Helpdesk

Kategorie-Durchschnitt: 8.6

8.2

Einfache Einrichtung

Helpdesk

Kategorie-Durchschnitt: 8.2

Preise

Shelf

Preise

Enterprise

Auf Anfrage

Modernisiere und zentralisiere den gesamten Wissenspool deines Unternehmens.

Next-Gen-Support

Auf Anfrage

Erfasse Antworten und automatisiere sich wiederholende Aufgaben, um die Leistung des Contact Centers zu steigern.

Standard

Auf Anfrage

Cloud-basiertes Wissensmanagement zur Verbesserung der Effizienz Deines Remote-Teams.

Freshdesk

Preise

Kostenlos

Kostenlos

Kostenloser Plan für immer

Growth

€15,00/ User / Monat

Für schnelles Wachstum

Pro

€49,00/ User / Monat

Für hohe Leistung

Enterprise

€79,00/ User / Monat

Der Support für Unternehmen

Omnichannel Growth

€29,00/ User / Monat

Für schnelles Wachstum

Omnichannel - Pro

€59,00/ User / Monat

Für hohe Leistung

Omnichannel - Enterprise

€99,00/ User / Monat

Der Support für Unternehmen

Screenshots & Videos

Shelf

Screenshots & Videos

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Freshdesk

Screenshots & Videos

Keine Informationen vorhanden

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Alle Produkte Alle Services Alle Software Kategorien Alle Service Kategorien Impressum Datenschutz Nutzungsbedingungen Für Anbieter Community Guidelines RSS-Feed