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Incident Management
Freshservice
Direktvergleich AlertOps

Freshservice vs. AlertOps

Freshservice

3 Bewertungen

Was ist Freshservice?

Freshservice verspricht Kunden:innen einen ROI von 308 Prozent. Das ITSM-Tool bzw. dessen gleichnamige Entwicklerfirma möchte diesen Wert unter anderem durch die Möglichkeit einer individuellen Anpassung des Systems auf alle Anforderungen vermitteln. In diesem Rahmen bietet Freshservice als Kern-Benefits Incident-Management, Wissensmanagement, ein Self-Service-Portal, SLA-Management, Workflow-Automation, Analytics und an. Das Starter-Paket beginnt bei 15 € pro Monat und Nutzer:in. Die Enterprise-Version für große Unternehmen gibt es ab 95 €. Mithilfe verschiedener Add-ons möchte Freshservice Kunden:innen ermöglichen, noch mehr aus dem System zu herauszuholen. Hier sind unter anderem Module für Projektmanagement und Asset-Management zuschaltbar.

AlertOps

0 Bewertungen

Was ist AlertOps?

AlertOps ist eine Softwarelösung für Unternehmen und Managed Service Provider (MSP), die das Incident Management automatisiert und die Reaktionszeiten verbessert. Die Plattform bietet Funktionen wie 24/7 Live-Call-Routing, On-Call-Management und Integration mit ITSM-Tools. Die Preisgestaltung beginnt bei $ 0 für den Starter-Plan und reicht bis zu $ 28 pro Nutzer*in im Enterprise-Paket.

Squadcast Incident Management

ilert

Bewertungen

Bewertungen (3)

Bewertungen

2 Bewertungen

1 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

Bewertungen (0)

Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

Einschätzungen des Bewertenden

Freshservice

Einschätzungen des Bewertenden

10

Benutzerfreundlichkeit

Incident Management

Kategorie-Durchschnitt: 7.9

8.6

Erfüllung der Anforderungen

Incident Management

Kategorie-Durchschnitt: 8.9

7.1

Kundensupport

Incident Management

Kategorie-Durchschnitt: 8.3

8.6

Einfache Einrichtung

Incident Management

Kategorie-Durchschnitt: 7.6

AlertOps

Einschätzungen des Bewertenden

Noch nicht genügend Bewertungen vorhanden

0

Benutzerfreundlichkeit

Incident Management

Kategorie-Durchschnitt: 7.9

0

Erfüllung der Anforderungen

Incident Management

Kategorie-Durchschnitt: 8.9

0

Kundensupport

Incident Management

Kategorie-Durchschnitt: 8.3

0

Einfache Einrichtung

Incident Management

Kategorie-Durchschnitt: 7.6

Preise

Freshservice

Preise

ENTERPRISE

€95,00/ User / Monat

Service-Management-Lösung für Unternehmen

PRO

€75,00/ User / Monat

ITSM + Projektmanagement für große Organisationen

GROWTH

€40,00/ User / Monat

Für wachsende Unternehmen über ihre LOBs hinweg

STARTER

€15,00/ Monat

Für die ersten Schritte

AlertOps

Preise

Keine Informationen vorhanden

Screenshots & Videos

Freshservice

Screenshots & Videos

Keine Informationen vorhanden

AlertOps

Screenshots & Videos

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