Customer Service software & tools for medium-sized companies (Page 5)
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Adhook is the Social Media Operating System for organizations. Plan, publish, analyze and automate social media across brands, teams and locations.
Genesys Cloud is a contact center solution providing real-time information across channels like phone, email, chat, and social media.
Google Chat enables real-time messaging, video and voice calls, file sharing with privacy assured. Integrated with Google Drive and Meet for efficiency.
Sprout Social is a tool that boosts social community growth with features like engagement, publishing, analytics, and listening.
Social analytics
Social publishing
plus 13 more
Placetel is a cloud-based telephone system with 150 features. It includes Webex for group chats, screen sharing, and online meetings. Easily integrated and setup in 5 minutes.
Die telegra Callcenter Software steigert Effizienz und Kundenerlebnis über Telefon, Mail und Chat. Es bietet Hotline-Features, KI-unterstützten Agent Assist und CRM-Verknüpfungen.
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
Lime CRM is an industry-specific solution from Europe that supports companies throughout the entire customer journey. It helps make informed decisions and reduce costs.
Facebook Messenger for Business enables seamless communication with customers, offers automated responses, order processing, and targeted advertising. Free to use, except for ads.
Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
Reporting
Dashboards
plus 13 more
Neocom is an AI-Native commerce experience platform. One AI to make every shop experience truly 1-to-1. Just like talking to an expert who knows exactly what you're looking for.
Salesware is the B2B sales software for companies using Sage 100 as their ERP system. Provide your sales and customer service teams with a central workspace featuring real-time ERP
LiveAgent offers over 130 ticketing functions and 200 integrations, serving as a central platform for customer communication.
Customization
Reporting
plus 13 more
Salesforce Social Studio is a comprehensive solution for managing posts, promoting transparent teamwork, and enabling real-time customer interactions. Ideal for large businesses.
Social analytics
Social publishing
plus 12 more
Salesforce Einstein is a smart CRM assistant that leverages AI to boost productivity and customer satisfaction.
Reports interface
Graphs and charts
plus 13 more
Jotform is a tool for creating surveys, featuring logical forms, report generation, and automated workflows. It includes PDF builders, personalized designs, and other integrations.
zenloop is the 360° Voice of Customer platform that consolidates customer feedback from all channels, analyzes it with AI, and turns it into concrete actions – for measurably great
iAdvize offers cost-effective, omnichannel messaging for seamless customer interaction via text, voice, and video. Used by over 2000 companies.
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