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ReplyOne

3.9 (6)

Verified profile

ReplyOne is an AI-based e-mail response management solution that assists in automating the process for a faster and improved handling of customer inquiries. This tool analyzes customer requests from all written communication channels and enriches existing customer data with additional information from other company systems, such as the CRM system. Over 120 companies from the DACH region already work with ReplyOne within their customer service - in over 70 languages.

This is how users rate the product

8.8

Ease of use

Customer Service

Average: 9

8.3

Meets requirements

Customer Service

Average: 9

8.6

Customer Support

Customer Service

Average: 9

8.3

Ease of setup

Customer Service

Average: 8.7

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

ReplyOne Pricing

Last edited: March 2026

The provider does not communicate any price information. This is a common practice for software vendors and service providers. Alternatively, you can contact the provider to find out current prices.

Free trial version (14 days)

ReplyOne Downloads

Sematell Factsheet 2026176.0 KB Download
Sematell Factsheet 2026

ReplyOne Reviews (6)

What users say about ReplyOne

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