Listed in the following categories:

Customer Service

Digital Experience Plattform (DXP)

Sentiment Analysis

Survey

Review Management

Online Reputation Management

E-Commerce Tools

Feedback Analytics

Employee Experience

Other Conversion Optimization

zenloop

Name: zenloop
Brand: zenloop
Rating: 4.75 (6 reviews)

4.8 (6)

Verified profile

What is zenloop?

zenloop is the 360° Voice of Customer platform that helps businesses truly understand their customers. By consolidating feedback from every touchpoint – surveys and reviews – zenloop creates a complete picture of the customer experience.

Powered by AI, the platform automatically analyzes sentiment, detects trends, and identifies the key drivers behind churn and loyalty. But zenloop goes beyond insights: with built-in action management, teams can respond to critical feedback in real time, close the loop with detractors, and turn satisfied customers into brand advocates. From retail to SaaS, zenloop gives companies the tools to make every customer voice count – and every decision data-driven.

This is how users rate the tool

Ease of use

Category average: 84 %

Excellent

Customer support

Category average: 91 %

Excellent

Meets requirements

Category average: 91 %

Excellent

Ease of setup

Category average: 78 %

Excellent

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

zenloop Pricing

Pricing details

Last edited: January 2025

Start

Upon request

Perfekt für traditionelle kleine und mittelständige Unternehmen, die ihre CX-Journey beginnen

Unbegrenzte Umfrage

Unbegrenzte Benutzer

25.000 Antworte inbegriffen

Für 1 Team

Dediziertes Onboarding Team

Vierteljährliche Business Reviews

Standard Datenerhebung

2 Ebenen der Themenerkennung

Standard Dashboards und Reports

•Standard Nutzerrollen

Feedbackerhebung über Plug&Play Integrationen

Act Workflows über Plug&Play

Integrationen

Textanalyse inkl. Sentiment-Analyse

Grow

Upon request

Ideal für die Automatisierung von CX-Programmen internationaler Unternehmen

Unbegrenzte Umfrage

Unbegrenzte Benutzer

200.000 Antworte inbegriffen

Für 2 Teams

Deidiziertes Onboarding Team

Business Reviews alle zwei Monate

Alle Vorteile enthalten in Start, plus:

Feedbackerhebung über Premium Integrationen

Act Workflows über Premium Integrationen

API Nutzung

4 Ebenen der Themenerkennung

Erweiterte Dashboards & Reports

Advanced Analytics Engine: Übersetzungen

Datenzugang basierend auf Umfragen

Dedizierte*r Success Manager*in

Feedbackerhebung über Plug&Play Integrationen

Act Workflows über Plug&Play

Integrationen

Textanalyse inkl. Sentiment-Analyse

Lead

Upon request

Die beste Wahl für große Unternehmen mit einer komplexen Customer Journey

Unbegrenzte Umfrage

Unbegrenzte Benutzer

300.000 Antworte inbegriffen

Für 3 Teams

Dediziertes Onboarding Team

Monatliche Business Reviews

Alle Vorteile enthalten in Grow, plus:

Advanced Organizational Management

Benutzerdefinierte Nutzerrollen

Single Sign On (SSO)

Umfragen White-Labeling

Here you can find the prices on the provider's website

zenloop Downloads

zenloop Umfrage & Bewertungsplattform2.1 MB Download
zenloop Umfrage & Bewertungsplattform
Thalia Success Story2.2 MB Download
Thalia Success Story

zenloop Reviews (6)

What users say about zenloop

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