Listed in the following categories:
BSI Customer Suite
4.5 (103)
This is how users rate the tool
0%
Ease of use
Category average: 86 %
0%
Customer support
Category average: 87 %
0%
Meets requirements
Category average: 90 %
0%
Ease of setup
Category average: 83 %
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Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
Screenshots & Videos
BSI Customer Suite Features
Item 1 of 7
Sales automation
Contact & account management
Opportunity & pipeline mgmt.
Task / activity management
Desktop integration
Product & price list management
Quote & order management
Customer contract management
Partner relationship mgmt. (prm)
Marketing automation
Email marketing
Marketing roi analytics
Customer support
Call center features
Mobile & social
Mobile user support
Social collaboration features
Social network integration
Data availability
Contact data availability
Company data availability
Data accuracy
Contact data accuracy
Features
Search
Connections
BSI Customer Suite Pricing
Last edited: January 2025
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BSI Customer Suite Reviews (103)
AI-generated summary
What users say about BSI Customer Suite
Based on 103 reviews
BSI Customer Suite is praised for high flexibility in configuration and the comprehensive 360-degree customer view. BSI Customer Suite enables seamless integrations into existing systems and offers smart automations through AI support. Additionally, users appreciate the fast support. However, BSI Customer Suite requires high training efforts for new employees due to a partially outdated user interface. Users also criticize weak reporting capabilities in the dashboards as well as occasional performance issues. For smaller projects, the high costs of BSI Customer Suite can be an obstacle.
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“Wir haben mit BSI eine 360-Grad-Sicht auf alle Belange des Kunden”
5.0
SO
Older than 12 months
Saskia Orlowski
Validated Reviewer
Product Owner at
SIGNAL IDUNA Gruppe
- 1001+ employees
- Industry: Versicherung
“Die Vielfältigkeit der Einsatzmöglichkeiten ist genial!”
4.5
RS
Older than 12 months
Robert Schumacher
Validated Reviewer
Director & Member of the Executive Board at
gateB AG
- 51-1000 employees
- Industry: Information Technology and Services
“Prozesse können schnell und agil angepasst werden”
4.5
PF
Older than 12 months
Pascal Freudiger
Validated Reviewer
Product Owner at
Visana Krankenkasse
- 1001+ employees
- Industry: Versicherung
“Anders als bei anderen Mitbewerbern ist die Suite von vornherein fertig integriert”
4.5
UHzB
Older than 12 months
Ulrich Höner zu Bentrup
Validated Reviewer
Principal Consultant at
ajco solutions GmbH
- 1-50 employees
“BSI ist sehr modular aufgebaut ”
4.5
TK
Older than 12 months
Thishanthan Kohnluthasan
Validated Reviewer
Application Manager at
VPV Verischerungen
- 1001+ employees
- Industry: Versicherung
“Die Hilfefunktion ist sehr wichtig und hilft sich an die wichtigsten Punkte zu erinnern ”
4.5
JB
Older than 12 months
Johannes Breogli
Validated Reviewer
Application Manager at
Bank WIR
- 51-1000 employees
- Industry: Banking
“Hochgradig konfigurierbar und trotzdem intuitiv”
4.5
SB
Older than 12 months
Sieglinde Bürgi
Validated Reviewer
Business Engineer at
Urner Kantonalbank
- 51-1000 employees
- Industry: Banking
“Hat alles was ich brauche um schnell und effizient umzusetzen”
5.0
AH
Older than 12 months
André Höhn
Validated Reviewer
Associate Partner, Head of MarTech-Consulting at
Synpulse
- 1001+ employees
“Mit BSI können wir viel mehr aus unserer Technologie herausholen”
4.5
KV
Older than 12 months
Karsten Vogel
Validated Reviewer
Abteilungsleiter Unternehmensentwicklung at
Uelzener Allgemeine Versicherungsgesellschaft a.G.
- 51-1000 employees
- Industry: Versicherung
“BSI ist sehr intuitiv und gibt eine 360-Grad-Sicht”
4.5
TS
Older than 12 months
Thorsten Schmelz
Validated Reviewer
Bereichsleiter Kundenservice / Mitglied Geschäftsleitung at
Walbusch-Gruppe
- 1001+ employees
“BSI ist eine Lösung, die so vielfältig ist und so viele Möglichkeiten aufbietet, dass es einen riesen Mehrwert ist”
4.5
TZ
Older than 12 months
Thomas Zoller
Validated Reviewer
Managing Director at
Unite
- 51-1000 employees
- Industry: Consumer Services
Use cases:
CRM
“Egal ob ich es auf dem Mobiltelefon oder Desktop benutze, es passt sich immer meinem Device an”
5.0
DH
Older than 12 months
Dominik Helten
Validated Reviewer
Head of Customer Centricity at
msg systems AG
- 1001+ employees
- Industry: Information Technology and Services
Use cases:
CRM
“Ist super intuitiv bedienbar durch die Modalität in den verschiedenen Ebenen”
4.0
MK
Older than 12 months
Mirko Kühne
Validated Reviewer
Geschäftsführer at
crossnative GmbH
- 51-1000 employees
Use cases:
CRM
“Ein universell einsetzbares Tool mit vielen Möglichkeiten”
4.5
NH
Older than 12 months
Niklas Heintzenberg
Validated Reviewer
Business Analyst und NPS Manager at
Signal Iduna
- 1001+ employees
- Industry: Versicherung
Use cases:
CRM
“Man kann alles sehr intuitiv bedienen”
4.5
JC
Older than 12 months
Juliane Czepak
Validated Reviewer
Performance Marketing und Customer Experience Managerin at
HDI Haftpflichtverband der Deutschen Industrie
- 1001+ employees
- Industry: Versicherung
Use cases:
CRM
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