Gainsight

Gainsight is valued for centralizing customer information and interactions, which facilitates team collaboration and provides a comprehensive overview of customer portfolios. Many appreciate its extensive customization options and reporting capabilities. However, some users report long loading times and synchronization delays with other tools like Hubspot. The user interface is sometimes considered unintuitive, and the initial setup can be time-consuming. Despite these drawbacks, Gainsight supports task management, internal communication, and data-driven decision-making in customer success.