LiveAgent
Alternatives to LiveAgent
Ease of use
Customer Service
Average: 8.9
Meets requirements
Customer Service
Average: 9.1
Customer Support
Customer Service
Average: 9
Ease of setup
Customer Service
Average: 8.7
LiveAgent Features
Platform
Customization
Reporting
Dashboards
Ticket and case management
Ticket creation user experience
Ticket response user experience
Workflow
Automated response
Sla management
Attachments/screencasts
Ticket collaboration
Communication channels
Customer portal
Email to case
Live chat support
Social media integration
Internal use
Customization
LiveAgent Reviews (11)
LiveAgent is noted for centralizing customer service inquiries from various channels and providing a comprehensive helpdesk solution. Many find it streamlines ticket management and improves response times, enhancing customer satisfaction. However, some users mention the user interface appears dated and the initial setup can be complex, sometimes requiring support. Occasional performance slowdowns have also been reported. Despite these drawbacks, LiveAgent helps businesses manage customer interactions more efficiently and gain better insights through reporting.
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