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LiveAgent

4.3 (11 reviews)
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This is how users rate the product
8.3

Ease of use

Customer Service

Average: 8.9

9.4

Meets requirements

Customer Service

Average: 9.1

7.6

Customer Support

Customer Service

Average: 9

6.5

Ease of setup

Customer Service

Average: 8.7

LiveAgent Features

Platform

Customization

Reporting

Dashboards

Ticket and case management

Ticket creation user experience

Ticket response user experience

Workflow

Automated response

Sla management

Attachments/screencasts

Ticket collaboration

Communication channels

Customer portal

Email to case

Live chat support

Social media integration

Internal use

Customization

LiveAgent Pricing

Last edited: June 2025




LiveAgent Reviews (11)

AI-generated summary
What users say about LiveAgent
Based on 11 reviews

LiveAgent is noted for centralizing customer service inquiries from various channels and providing a comprehensive helpdesk solution. Many find it streamlines ticket management and improves response times, enhancing customer satisfaction. However, some users mention the user interface appears dated and the initial setup can be complex, sometimes requiring support. Occasional performance slowdowns have also been reported. Despite these drawbacks, LiveAgent helps businesses manage customer interactions more efficiently and gain better insights through reporting.

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