Customer Service software & tools for small market segments (Page 3)
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ky2help® is one of the leading IT and enterprise service management software solutions that supports companies in the digitalization and automation of IT and non-IT processes.
Facebook Creator Studio is a free content management tool by Facebook for streamlining content creation, publishing, and management across Facebook and Instagram, with analytics.
ConSol CM is a workflow-based service management platform. With preconfigured solutions such as ticketing, ITSM, and complaint management, it enables efficient and scalable service
BRAME offers the leading Gamification platform for easy creation and integration of Gamification mechanics into your marketing – to engage, convert, and retain more customers.
STÄRKENRADAR is an online check for identifying an employee's TOP 8 strengths, needs and roles within 10 minutes.
Intercom offers a business messenger tailored for quick resolution of complex problems, with automated solutions for recurring issues.
Customization
Pop-up chat
plus 13 more
ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action.
Basic reporting
Web analytics
plus 13 more
Salesforce Service Cloud provides efficient service staff management through a platform for organizing customer interactions.
Reporting
Dashboards
plus 13 more
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
Hochwertige KI-Telefonassistenten und KI-Anrufbeantworter schnell und ohne technisches Wissen erstellen.
Customer Service powered by GREYHOUND provides a combined interface for customer communication, offers smart sorting, and captures customer-related orders.
Customization
Content management
plus 76 more
ERP software for small and medium-sized enterprises
Journal entries
Invoice customization
plus 39 more
Sovereign Voice AI infrastructure & AI phone assistants from Austria for regulated companies & software providers – GDPR-compliant, EU-hosted, on-premise available.
verlingo certificate generator aids in creating legally secure work certificates. It features digital workflows, expedited processes, and is suitable for all company sizes.
SmartWe is the cloudbased CRM solution for SMEs that bundles contacts, tasks, documents, and appointments and supports teams with smart assistants in their everyday work.
Contact & account management
Opportunity & pipeline mgmt.
plus 23 more
SAP CRM is adaptable for businesses of any size, automated for efficiency and includes tools for collaboration, dashboards, and customer analytics. It enhances sales productivity.
ChatWerk aggregates chats from various messengers into one inbox for streamlined customer support. Available on desktop, mobile and web. Monthly packages start from €29.
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.
Automate ticket routing
Ticket prioritization
plus 13 more
Satellite offers business call solutions via an app with individual and shared team numbers. Supports unlimited simultaneous calls.
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