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Salesforce Service Cloud

4.2 (50 reviews)

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What is Salesforce Service Cloud?

The Salesforce Service Cloud, according to its own statement, aims to provide companies with the opportunity to connect their customer service, digital support, and field service to ensure efficient service staff at all times and in any location. For this purpose, it offers a central platform through which all interactions with customers or prospects and their data can be organized. Self-service portals, AI-supported chatbots, direct interaction via chat, SMS, WhatsApp, Facebook Messenger and other channels, special field service tools that quickly resolve problems remotely, and much more can be integrated. According to the developer's statement, the Salesforce Service Cloud has already convinced more than 150,000 customers worldwide. Salesforce.com Germany GmbH offers its solution from Munich in four packages between 25 and 300 euros per user and month.

Want to know more about Salesforce's services? You can find all tools and helpful articles about the products on our Company Overview Page of Salesforce.

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This is how users rate the product

Ease of use

Customer Service

Average: 8.9

Meets requirements

Customer Service

Average: 9.1

8.5

Customer Support

Customer Service

Average: 9

8.1

Ease of setup

Customer Service

Average: 8.7

Salesforce Service Cloud Features

Platform

Reporting

Dashboards

Ticket and case management

Ticket creation user experience

Ticket response user experience

Workflow

Automated response

Sla management

Attachments/screencasts

Ticket collaboration

Customer/contact database

Communication channels

Customer portal

Email to case

Live chat support

Social media integration

Voice

Salesforce Service Cloud Pricing

Pricing details

Last edited: July 2025

Essentials

€25.00/ User / month

Sofort einsatzbereites CRM für bis zu 10 Anwender

Kundenvorgangsmanagement

Anwendungen für die Service-Konsole

Wissensdatenbank

Telefonie-Integration (CTI)

Professional

€75.00/ User / month

Komplettes CRM für Serviceteams jeder Größe

Kundenvorgangsmanagement

Anwendungen für die Service-Konsole

Wissensdatenbank

Serviceverträge und -ansprüche

Telefonie-Integration (CTI)

Enterprise

€150.00/ User / month

Sehr flexibel anpassbares CRM mit umfangreichen Funktionen für den Kundenservice

Kundenvorgangsmanagement

Anwendungen für die Service-Konsole

Wissensdatenbank

Serviceverträge und -ansprüche

Telefonie-Integration (CTI)

Webservices-API

Unlimited

€300.00/ User / month

Unbegrenzte CRM-Funktionalitäten für den Kundenservice

Kundenvorgangsmanagement

Anwendungen für die Service-Konsole

Wissensdatenbank

Serviceverträge und -ansprüche

Telefonie-Integration (CTI)

Webservices-API

24/7-Support- und Konfigurationsservices

Salesforce Service Cloud trusted partner network

OMRExclusive Partner

COViS

RemoteDüsseldorf

Tailored Salesforce implementations with a focus on data integration, system architecture, and scalable platform development.

More about COViS

Certificates & USPs

Salesforce Partner

End-to-end Salesforce implementations across all major clouds – since 2017.

Broadly Certified Salesforce Team

Including multiple Certified Application & Certified System Architects.

Salesforce Service Cloud Reviews (50)

AI-generated summary

What users say about Salesforce Service Cloud

Based on 50 reviews

Salesforce Service Cloud is valued for its ability to centralize customer data and streamline support processes, enhancing team collaboration and providing a comprehensive view of customer interactions. Many appreciate its high degree of customizability and integration capabilities with other systems. However, some find the platform complex to implement and navigate, citing a steep learning curve and an overwhelming number of features. The high cost and occasional performance issues are also noted.

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