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ChatWerk
4.2 (33)
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This is how users rate the tool
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Ease of use
Category average: 89 %
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Customer support
Category average: 91 %
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Meets requirements
Category average: 91 %
0%
Ease of setup
Category average: 86 %
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Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
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ChatWerk Reviews (33)
AI-generated summary
What users say about ChatWerk
Based on 33 reviews
Chatwerk is appreciated for centralizing various messaging channels and simplifying customer communication, especially via WhatsApp. Many find the platform easy to set up and use, with responsive support. However, some users report limitations with the chatbot functionality and occasional delays. There are also concerns about the 24-hour window for customer contact due to data privacy regulations and the additional costs for some features. Despite these drawbacks, Chatwerk helps businesses streamline communication and improve customer response times.
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