Customer Service software & tools for small market segments (Page 2)
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VIER
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Flixcheck, a digital assistant, optimizes customer processes via digitally sent forms. Features GDPR compliance, user-friendliness, and German server hosting.
Ticket response user experience
Automated response
plus 39 more
The social media tool that's built for the reality behind social media and for professional teams that need to work reliably under pressure.
Performance and reliability
Enterprise scalability
plus 23 more
cobra CRM offers CRM and CXM solutions for improved efficiency and productivity, includes portal and event management, adheres to GDPR, and enhances customer satisfaction.
Elephant helps companies to boost operational excellence. Our gamified mobile app offers training that integrates seamlessly into the busy schedule of your frontline teams.
OMQ is the AI software for automated customer service. It reduces support effort, increases customer satisfaction, and delivers instant, precise answers across all channels.
GetResponse is an affordable, user-friendly online marketing platform focused on email marketing, designed to help businesses of all sizes manage their digital marketing activities
Building and personalizing emails
Sending outbound emails
plus 68 more
charlesAI empowers brands to scale personalized interactions on WhatsApp and other messaging platforms. Our AI agents handle tasks like customer support or product recommendations.
BCS (Business Coordination Software) is a business software developed in Germany that combines project management, resource planning, CRM, process management & financial functions.
The simplest enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phone. Built by business teams, first prototype in 15 minutes.
TeamViewer is a secure tool for chat, voice calls and video conferences. It offers end-to-end encryption and works across different devices.
Screen sharing
Usage information
plus 13 more
BOTfriends is an AI Agent platform for creating chatbots, voicebots, and phonebots. It features AI capabilities, easy URL import for content creation, and human handover function.
Hotjar provides vital solutions for businesses by enabling understanding of user behavior through resources like heatmaps, polls, and surveys. Useful for global application.
Conversion opportunities
Side-by-side analysis
plus 13 more
AI assistant for ecommerce stores: homie guides shoppers in real time, delivers product recommendations, and increases conversions.
keelearning is an LMS & e-learning platform that supports employee and customer training—from onboarding and product training to the qualification of operational teams.
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
plus 13 more
Sinch Engage consolidates various messenger apps for use in marketing, sales, HR, and customer service. Facilitates interaction via newsletters, 1:1 chat or chatbots.
Administrator access
Attachments/screencasts
plus 43 more
CAS genesisWorld is a flexible CRM solution with smart features for efficient task management. It supports data security, relationship management, and operates on all devices.
Contact & account management
Opportunity & pipeline mgmt.
plus 25 more
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
plus 14 more
VIER erhöht die Effizienz der Kundenkommunikation mittels Omnichannel-Routing, Outbound-Dialing, Analyse und automatisierter Hilfe.
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