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Sinch Engage
4.4 (71 reviews)
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Item 1 of 8
This is how users rate the product
8.9
Ease of use
Mobile Marketing
Average: 8.9
9
Meets requirements
Mobile Marketing
Average: 9.1
9
Customer Support
Mobile Marketing
Average: 9.1
8.7
Ease of setup
Mobile Marketing
Average: 8.6
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Sinch Engage Features
Item 1 of 15
Administrative
Administrator access
Reporting & dashboards
Ticket and case management
Attachments/screencasts
Automated response
Ticket creation user experience
Ticket response user experience
Customer/contact database
Sla management
Ticket collaboration
Internal use
Customization
Conversation archiving
Team inbox
Customer profiles
Knowledge base
Productivity tools
Assignments and tasks
Tagging system
Integrations
Notes
Templates
Platform
User, role, and access management
Data security
Dashboards
Customization
Performance & reliability
Notifications
Scalability
Access
Browser extension
Individual download
Software options
Desktop application
Mobile application
Inbox tools
Reminders
Unified inbox
Notifications
Filters
Support automation
Intelligent routing
Customer information
Customer monitoring
Conversational platform
Personalization
Omnichannel
Communication
Pop-up chat
Targeted emails
Notifications
Integrations
Social media integrations
Channels
Text
Communication channels
Live chat support
Voice
Sinch Engage Reviews (71)
AI-generated summary
What users say about Sinch Engage
Based on 71 reviews
MessengerPeople is praised for its user-friendliness, ability to consolidate multiple messaging channels, and responsive support. Many find the chatbot builder helpful, although some note its complexity. Several users mention limitations with reporting, statistics, and occasional technical issues. Despite these drawbacks, the platform helps businesses improve customer communication, streamline support, and offer convenient access via popular messaging apps, leading to increased customer satisfaction and efficient handling of inquiries.
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