Free Customer Service Software & Tools

Field provides a digital hub for product leadership. Helps teams gather input, understand context and increase clarity. Ideal for identifying growth potential.

3CX offers a flexible, cost-effective business VoIP communication solution featuring telephony, video, and live chat to boost productivity and customer experience.

Hotjar Surveys analyzes customer behavior, collects feedback via on-site suggestion box, shows user navigation with heatmaps, and provides live replays.

YouTrack: project management tool for all team sizes. Features task tracking, time management, and reporting. Starts at $20/month.

Hotjar provides vital solutions for businesses by enabling understanding of user behavior through resources like heatmaps, polls, and surveys. Useful for global application.

Facebook Creator Studio is a free content management tool by Facebook for streamlining content creation, publishing, and management across Facebook and Instagram, with analytics.

Satellite offers business call solutions via an app with individual and shared team numbers. Supports unlimited simultaneous calls.

OneSignal provides push notifications across multiple channels. Features: real-time reports, A/B testing, personalization. Users can automate messages. Pricing begins at $9/mo.

CleverPush provides push notifications to browsers and native apps, offers campaign tracking, custom images, and audience targeting. It comes with different pricing plans.

Totango is a platform optimizing customer relationships, promoting business growth. Allows trend tracking and customer interaction for 8000+ users.

Mouseflow performs behavior analysis for website optimization, tracking user journeys and providing friction scores.

Guru is a free wiki tool for up to 3 users, offering content and document management, text editing, and custom templates. Testable for 30 days.

ISL Light is a secure remote desktop tool for online support and unattended computer maintenance. Features include screen sharing, file management, and video calls.

Looply is an automated project management software perfect for agencies and sole proprietors. It offers direct communication, time tracking, and integrations to various tools.

Moodcase is a cloud-based tool for photographers, promoting efficient photo-sharing and collaboration.

Zoho SalesIQ delivers customer engagement, live chat, and analytics. It unifies marketing, sales, and service efforts.

Coda is a versatile document editor offering features like spreadsheets, presentations, and meeting tools. Best for integrating third-party services and automation.

PushEngage is a browser push notification tool that targets users directly, away from crowded newsfeeds.

Zoho Learn is a platform for knowledge management and training, ideal for businesses. It allows creation of SOPs, document guidelines and team documentation.