Free Customer Service Software & Tools
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34
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15
Userlike
4.4
(79 reviews)
•
Price: From 0.00 € / Month
Userlike is the complete all-in-one software for AI automation with GPT-powered chatbots, customer messaging on every channel and WhatsApp marketing.
Pop-up chat
Notifications
plus 13 more
ChatWerk
4.3
(32 reviews)
•
Price: From 0.00 €
ChatWerk aggregates chats from various messengers into one inbox for streamlined customer support. Available on desktop, mobile and web. Monthly packages start from €29.
Freshdesk
4.1
(46 reviews)
•
Price: From 0.00 €
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
Hubspot Service Hub
4.2
(23 reviews)
•
Price: From 0.00 $ / Month
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
plus 13 more
Zoho Desk
4.2
(19 reviews)
•
Price: From 0.00 €
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
plus 38 more
Brevo (ehemals Sendinblue)
4.5
(347 reviews)
•
Price: Upon request
Brevo, formerly Sendinblue, is a leading CRM suite. It offers comprehensive tools to build long-lasting customer relationships, including email, SMS, chat, automation and more.
Performance and reliability
Building and personalizing emails
plus 13 more
Tidio
4.5
(11 reviews)
•
Price: From 0.00 €
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
LiveAgent
4.3
(11 reviews)
•
Price: From 0.00 $
LiveAgent offers over 130 ticketing functions and 200 integrations, serving as a central platform for customer communication.
Customization
Reporting
plus 13 more
GetResponse
4.4
(229 reviews)
•
Price: From 0.00 €
GetResponse email marketing software generates leads, builds landing pages, conducts webinars, and automates online communication.
Building and personalizing emails
Sending outbound emails
plus 68 more
meetergo
4.6
(15 reviews)
•
Price: From 0.00 €
Meetergo is a B2B sales platform with CRM integration, offering features like lead qualification and seamless scheduling. Suitable for single users to enterprises.
Freshchat
4.5
(4 reviews)
•
Price: From 0.00 €
Freshchat consolidates messaging channels and customizes self-service across platforms. Offers AI-driven insights and easily built chatbots. Suitable for all business sizes.
starbuero.de
5.0
(3 reviews)
•
Price: From 0.00 € / Month
Starbuero.de is a 24/7 telephone service for businesses offering order acceptance, query resolution, and industry solutions.
Crisp
4.3
(3 reviews)
•
Price: From 0.00 €
Crisp is a multi-channel messaging platform that offers a shared inbox for customer interactions, provides co-browsing for real-time assistance, and is accessible across devices.
tawk.to
4.8
(2 reviews)
•
Price: From 0.00 €
Tawk.to is a widely-used, free live chat software supporting over 45 languages. Features include real-time monitoring, an integrated knowledge base, and handy shortcuts.
TalentLMS
4.1
(4 reviews)
•
Price: From 0.00 €
TalentLMS is a user-friendly, cloud-based learning management software suitable for all business sizes.
Jira Service Management
4.2
(35 reviews)
•
Price: From 0.00 €
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.
Automate ticket routing
Ticket prioritization
plus 13 more
JivoChat
4.0
(2 reviews)
•
Price: From 0.00 €
JivoChat is a real-time communication tool for businesses, usable on multiple platforms. Enhances customer service and offers a free basic version.
Jotform
4.4
(9 reviews)
•
Price: From 0.00 €
Jotform is a tool for creating surveys, featuring logical forms, report generation, and automated workflows. It includes PDF builders, personalized designs, and other integrations.
Field
5.0
(1 reviews)
•
Price: From 0.00 €
Field provides a digital hub for product leadership. Helps teams gather input, understand context and increase clarity. Ideal for identifying growth potential.