Free Customer Service Software & Tools

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Superchat
4.7
(248 reviews)
Price: From 0.00 €
Superchat compiles various communication channels, such as WhatsApp, Facebook, Instagram, and more into one inbox, making communication faster and simpler.
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Userlike
4.4
(78 reviews)
Price: From 0.00 € / Month
Userlike is the complete all-in-one software for AI automation with GPT-powered chatbots, customer messaging on every channel and WhatsApp marketing.

Pop-up chat

Notifications

plus 13 more

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ChatWerk
4.3
(32 reviews)
Price: From 0.00 €
ChatWerk aggregates chats from various messengers into one inbox for streamlined customer support. Available on desktop, mobile and web. Monthly packages start from €29.
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Freshdesk
4.1
(46 reviews)
Price: From 0.00 €
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
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Hubspot Service Hub
4.2
(23 reviews)
Price: From 0.00 $ / Month
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.

Reporting/dashboards

Workflow capability

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Zoho Desk
4.2
(19 reviews)
Price: From 0.00 €
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.

Customization

User, role, and access management

plus 38 more

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Brevo (ehemals Sendinblue)
4.5
(344 reviews)
Price: Upon request
Brevo, formerly Sendinblue, is a leading CRM suite. It offers comprehensive tools to build long-lasting customer relationships, including email, SMS, chat, automation and more.

Performance and reliability

Building and personalizing emails

plus 13 more

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Tidio
4.5
(11 reviews)
Price: From 0.00 €
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
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LiveAgent
4.3
(11 reviews)
Price: From 0.00 $
LiveAgent offers over 130 ticketing functions and 200 integrations, serving as a central platform for customer communication.

Customization

Reporting

plus 13 more

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GetResponse
4.4
(229 reviews)
Price: From 0.00 €
GetResponse email marketing software generates leads, builds landing pages, conducts webinars, and automates online communication.

Building and personalizing emails

Sending outbound emails

plus 68 more

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meetergo
4.6
(15 reviews)
Price: From 0.00 €
Meetergo is a B2B sales platform with CRM integration, offering features like lead qualification and seamless scheduling. Suitable for single users to enterprises.
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Freshchat
4.5
(4 reviews)
Price: From 0.00 €
Freshchat consolidates messaging channels and customizes self-service across platforms. Offers AI-driven insights and easily built chatbots. Suitable for all business sizes.
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starbuero.de
5.0
(3 reviews)
Price: From 0.00 € / Month
Starbuero.de is a 24/7 telephone service for businesses offering order acceptance, query resolution, and industry solutions.
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Crisp
4.3
(3 reviews)
Price: From 0.00 €
Crisp is a multi-channel messaging platform that offers a shared inbox for customer interactions, provides co-browsing for real-time assistance, and is accessible across devices.
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TalentLMS
4.1
(4 reviews)
Price: From 0.00 €
TalentLMS is a user-friendly, cloud-based learning management software suitable for all business sizes.
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tawk.to
4.8
(2 reviews)
Price: From 0.00 €
Tawk.to is a widely-used, free live chat software supporting over 45 languages. Features include real-time monitoring, an integrated knowledge base, and handy shortcuts.
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Jira Service Management
4.2
(35 reviews)
Price: From 0.00 €
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.

Automate ticket routing

Ticket prioritization

plus 13 more

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JivoChat
4.0
(2 reviews)
Price: From 0.00 €
JivoChat is a real-time communication tool for businesses, usable on multiple platforms. Enhances customer service and offers a free basic version.
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Jotform
4.4
(9 reviews)
Price: From 0.00 €
Jotform is a tool for creating surveys, featuring logical forms, report generation, and automated workflows. It includes PDF builders, personalized designs, and other integrations.
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3CX
3.6
(19 reviews)
Price: From 0.00 €
3CX offers a flexible, cost-effective business VoIP communication solution featuring telephony, video, and live chat to boost productivity and customer experience.

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