Free Customer Service Software & Tools
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Filter (74 Products)
OMR Score
Star rating
18
29
1
Market segments
Small business
41
Mid market
37
Enterprise
15
Superchat is an all-in-one messaging platform that unifies all communication channels in a single inbox. Boost your revenue with WhatsApp and AI chatbots.
Lime Connect is the complete all-in-one software for AI automation with AI Agents, customer messaging on every channel and WhatsApp marketing.
Pop-up chat
Notifications
plus 13 more
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
plus 13 more
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
ChatWerk aggregates chats from various messengers into one inbox for streamlined customer support. Available on desktop, mobile and web. Monthly packages start from €29.
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
plus 38 more
Meetergo is a B2B sales platform with CRM integration, offering features like lead qualification and seamless scheduling. Suitable for single users to enterprises.
Brevo, formerly Sendinblue, is a leading CRM suite. It offers comprehensive tools to build long-lasting customer relationships, including email, SMS, chat, automation and more.
Performance and reliability
Building and personalizing emails
plus 13 more
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
CentralStationCRM is a web-based customer management software (SaaS) and offers small businesses and freelancers the opportunity to manage their customer contacts and tasks easily.
Contact & account management
Opportunity & pipeline mgmt.
plus 13 more
GetResponse is an affordable, user-friendly online marketing platform focused on email marketing, designed to help businesses of all sizes manage their digital marketing activities
Building and personalizing emails
Sending outbound emails
plus 68 more
Freshchat consolidates messaging channels and customizes self-service across platforms. Offers AI-driven insights and easily built chatbots. Suitable for all business sizes.
Starbuero.de is a 24/7 telephone service for businesses offering order acceptance, query resolution, and industry solutions.
Crisp is a multi-channel messaging platform that offers a shared inbox for customer interactions, provides co-browsing for real-time assistance, and is accessible across devices.
Tawk.to is a widely-used, free live chat software supporting over 45 languages. Features include real-time monitoring, an integrated knowledge base, and handy shortcuts.
TalentLMS is a user-friendly, cloud-based learning management software suitable for all business sizes.
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.
Automate ticket routing
Ticket prioritization
plus 13 more
Hochwertige KI-Telefonassistenten und KI-Anrufbeantworter schnell und ohne technisches Wissen erstellen.
JivoChat is a real-time communication tool for businesses, usable on multiple platforms. Enhances customer service and offers a free basic version.
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