Free Customer Service Software & Tools

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Superchat
4.7
(253 reviews)
Price: From 0.00 €
Superchat compiles various communication channels, such as WhatsApp, Facebook, Instagram, and more into one inbox, making communication faster and simpler.
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Userlike
4.4
(87 reviews)
Price: From 0.00 € / Month
Userlike is the complete all-in-one software for AI automation with GPT-powered chatbots, customer messaging on every channel and WhatsApp marketing.

Pop-up chat

Notifications

plus 13 more

Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
ChatWerk aggregates chats from various messengers into one inbox for streamlined customer support. Available on desktop, mobile and web. Monthly packages start from €29.
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Hubspot Service Hub
4.2
(23 reviews)
Price: From 0.00 $ / Month
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.

Reporting/dashboards

Workflow capability

plus 13 more

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Brevo (ehemals Sendinblue)
4.5
(358 reviews)
Price: Upon request
Brevo, formerly Sendinblue, is a leading CRM suite. It offers comprehensive tools to build long-lasting customer relationships, including email, SMS, chat, automation and more.

Performance and reliability

Building and personalizing emails

plus 13 more

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Zoho Desk
4.2
(19 reviews)
Price: From 0.00 €
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.

Customization

User, role, and access management

plus 38 more

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Tidio
4.5
(11 reviews)
Price: From 0.00 €
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
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LiveAgent
4.3
(11 reviews)
Price: From 0.00 $
LiveAgent offers over 130 ticketing functions and 200 integrations, serving as a central platform for customer communication.

Customization

Reporting

plus 13 more

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GetResponse
4.4
(233 reviews)
Price: From 0.00 €
GetResponse is an affordable, user-friendly online marketing platform focused on email marketing, designed to help businesses of all sizes manage their digital marketing activities

Building and personalizing emails

Sending outbound emails

plus 68 more

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meetergo
4.6
(15 reviews)
Price: From 0.00 €
Meetergo is a B2B sales platform with CRM integration, offering features like lead qualification and seamless scheduling. Suitable for single users to enterprises.
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Freshchat
4.5
(4 reviews)
Price: From 0.00 €
Freshchat consolidates messaging channels and customizes self-service across platforms. Offers AI-driven insights and easily built chatbots. Suitable for all business sizes.
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starbuero.de
5.0
(3 reviews)
Price: From 0.00 € / Month
Starbuero.de is a 24/7 telephone service for businesses offering order acceptance, query resolution, and industry solutions.
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Crisp
4.3
(3 reviews)
Price: From 0.00 €
Crisp is a multi-channel messaging platform that offers a shared inbox for customer interactions, provides co-browsing for real-time assistance, and is accessible across devices.
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tawk.to
4.8
(2 reviews)
Price: From 0.00 €
Tawk.to is a widely-used, free live chat software supporting over 45 languages. Features include real-time monitoring, an integrated knowledge base, and handy shortcuts.
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TalentLMS
4.1
(4 reviews)
Price: From 0.00 €
TalentLMS is a user-friendly, cloud-based learning management software suitable for all business sizes.
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Jira Service Management
4.2
(36 reviews)
Price: From 0.00 €
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.

Automate ticket routing

Ticket prioritization

plus 13 more

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JivoChat
4.0
(2 reviews)
Price: From 0.00 €
JivoChat is a real-time communication tool for businesses, usable on multiple platforms. Enhances customer service and offers a free basic version.
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Jotform
4.4
(9 reviews)
Price: From 0.00 €
Jotform is a tool for creating surveys, featuring logical forms, report generation, and automated workflows. It includes PDF builders, personalized designs, and other integrations.
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Field
5.0
(1 reviews)
Price: From 0.00 €
Field provides a digital hub for product leadership. Helps teams gather input, understand context and increase clarity. Ideal for identifying growth potential.

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