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Freshchat

4.5 (4 reviews)

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What is Freshchat?

Freshchat allows the standardization of messaging channels and the personalization of a self-service on the website, in the app, and across digital messaging channels such as WhatsApp, SMS. This can simplify the customer experience and put collected insights into action with native AI. Freshchat does not require prior coding experience to create chatbots. The free trial can be used for 21 days. The tool offers chatbots and messaging for small, medium and large companies. Prices start at €15 per agent per month when billed annually.

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This is how users rate the product

8.6

Ease of use

Live Chat

Average: 8.9

9.3

Meets requirements

Live Chat

Average: 9.1

8.6

Customer Support

Live Chat

Average: 9

8.2

Ease of setup

Live Chat

Average: 8.7

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Freshchat Pricing

Pricing details

Last edited: August 2022

Enterprise

€83.00/ User / month

Support für Unternehmen.

Alle Pro-Funktionen

Kostenlose 5.000 Bot-Sessions/Monat

500 Campaign Contacts

Zugelassene IPs

Erlaubte Domänen

Benutzerauthentifizierung (JWT)

400k MUV/Agent

Pro

€47.00/ User / month

Für hohe Leistung.

Alle Growth-Funktionen

Kostenlose 3.000 Bot-Sessions/Monat

500 Campaign Contacts

Automatische Lösung

IntelliAssign

Geschäftszeiten (nach Gruppen)

Co-Browsing

Live-Übersetzung

Erweitertes Dashboard

Erweiterte Automatisierungen

Team-Leistungsbericht

Bericht zur Agentenverfügbarkeit

Rollen und Rechte

CSAT-Umfrage und -Bericht

Rollen und Rechte Gesprächs-APIs

200k MUV/Agent

Growth

€18.00/ User / month

Für schnelles Wachstum.

Alle Free-Funktionen

Kostenlose 2.000 Bot-Sessions/Monat

500 Campaign Contacts

Zuweisungsregeln

Prioritätseingang

Vorformulierte Antworten

Private Hinweise

Benutzerereignisse und Zeitrahmen

Benutzerunterteilung

Geschäftszeiten (Global)

Offline-Erfahrung

Einfaches Dashboard

FAQ

Bericht zur Gesprächsübersicht

Dateien

Marktplatz (App Store)

100k MUV/Agent

WhatsApp Business

Instagram DM

Facebook Messenger

Apple Messages for Business

Google Business Messages

LINE

Freshdesk integration

Kostenlos

Free

Zum Einstieg.

Bis zu 100 Agenten

100 Campaign Contacts

Chatbots

Chatbot-Analyse

Eingangsansichten

Themen

Gruppen

Gesprächsbezeichnungen

Massenaktionen

Benutzereigenschaften

Mobile SDK

Wordpress

Freshdesk-Integration

Shopify

10k MUV/Konto

Freshchat Reviews (4)

What users say about Freshchat

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Freshchat Content

Live ChatTim Fischer 3/31/2023How to Integrate a Chat Function on Your Website